communication

1. Soft and Communication
Skills

2. Soft Skills
Skills, abilitiesandtraits thatpertain
to personality, attitude, and
behavior
SoftSkillsAre Not:
Formalortechnical knowledge

3. Soft Skills
‘Soft Skills’ are essentially people skills -the
non-technical, intangible, personality-
specific skills.
‘Hard skills’, on the other hand, are more
along the lines of what might appear on
your resume - your education, experience
and level of expertise.

4. Skills that qualify as soft skills
Communication
Skills – Oral &
Written
Analytical Thinking
Problem Solving Skills Leadership Skills
Team work
Interpersonal
Skills
Personal
Grooming
Initiative
Self Awareness
Conflict Resolution
Integrity
Creativity
Flexibility
Listening Skills
Diplomacy
Risk Taking
Skills
Ability to work
under pressure
Work Ethics
Commitment
Assertiveness
Time Management

5. The hardest to acquire
Impossible to practice
Unless these become a habit

6. Importance of soft skills
Tocommunicate effectively
Tohandleinterpersonal
relations
Totakeappropriate
decisions
Tomakeagoodimpression and
impacttogain professional
development

7. You can have brilliant ideas, but if you
can’t get them across, your ideas won’t
get you anywhere
Lee
Iacocca

8. Communication skills
Communication
skillsformthe
cornerstoneof
softskill

9. Communication
Communication is a two
way process
Communication is the
transfer of information from
one person to another

10. Everyhumanbeing
hastoessentially&
effectively communicate
with others
Effective
communicationis the
hallmarkofone’s
education

11. Golden Rules of Verbal
Communication
Thinkbeforeyou talk
Knowyourmessage Getto
thepointquickly
Knowtheoutcomeyouwantfromtheconversation Practice
theartofpersuasion
Planinadvancewhatyouwantto say
Knowsomethingaboutthepeopleyouwillbe talking
to

12. How to communicate effectively?
1. Controlfear
2. Establisheyecontactwiththelistener
3. Findoutwhatyourlistenerwants
4
. Listen carefully
5
. Thinkbeforeyou talk
6. Havebeliefinyourmessage
7. Usegestures effectively
8. Pauseattherightplace
9. Reiteratethemajorpoints
10. Avoidacronymsandjargon
11. Handle objections
1
2
. Askforfeedback

13. BODY LANGUAGE
Face is the index of the mind and
it clearly displays the persons
interes

15. Written communication Skill
Writingevaluatesaperson’s
proficiency,spelling,grammar etc…
Errorscommittedwhilewriting circulars,
reports&agenda considerablyspoilthe
imageofthe writer
Goodvisualpresentationusing
graphics,color,balanceddesign
layout-addssomuchtowritten
communication.

16. How to control fear
Takeadeepbreath,relaxandbeyourself
Focuson the
Listener(not yourself)
Message(not words)
Success(notalternatives) Visualizeapositive
outcome
Doyourhomework,knowwhatyouwanttosay
Keepnegativethoughtsundercontrol