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Social Software in Knowledge Management of Organizations

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Ralf Klamma
Ralf Klamma

This document discusses using social software and communities of practice for knowledge management. It outlines how social software can help turn organizational data into competitive advantage through community-aware knowledge management. It describes how communities of practice are groups that share knowledge through participation and collaboration. Tools like the Bubble Annotation Tool and PALADIN can help foster community awareness by analyzing social networks and knowledge sharing within an organization. The document concludes by discussing developing a dashboard called DABA to help drive organizational knowledge management.

TechnologyEducationBusiness
1 of 18
Ralf Klamma RWTH Aachen University Tallinn, November 21, 2008 Social Software in Knowledge Management of Organizations http://beamtenherrschaft.blogspot.com
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Turning your organizational data into competitive advantage Community-Data Social Network Analysis based Knowledge Management Competititive Advantage
Social Software Second Life 7 WOW 70 MySpace 171 Skype 120 MSN Space 11 LiveJournal 4 Wikipedia 3 Second Life Users (in Millions, by the end of 2006) Social Software ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],O‘Reilly: What is Web 2.0?, 2005
Web 2.0 Knowledge Management Emergent Metadata Collective intelligence Wisdom of the Crowd Collaborative Filtering Visualizing Knowledge Networks Ranking Sense-making Remixing Aggregation Embedding Tagging ("folksonomy") and syndication directories (taxonomy) and stickiness Social learning Identifying competences Emergent Collaboration Trust & Social capital Microcontent Providing commentary Personal knowledge publishing Establishing personal networks Testing Ideas blogging and wikis User generated content Participation personal website and content management Web 2.0 Web 1.0 Impact on Professional Communities Impact on Knowledge Work Cultural and Technological Shift by Social Software
Communities of practice ,[object Object],[object Object],Wenger: Communities of Practice: Learning, Meaning and Identity, 1998
Components of social theory of learning Learning as doing Learning as experience Learning as belonging Learning as becoming Community Practice Meaning Identity Wenger, E. (1998). Communities of practice: Learning, meaning, and identity . Learning
Features of CoP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CoPs and the world of work ,[object Object],[object Object],[object Object],[object Object],[object Object]
CoPs and Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interaction in Cooperative Knowledge Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Community-Awareness ,[object Object],[object Object],[object Object],[object Object],[object Object]
Bubble Annotation Tool BAT: Knowledge Management with Fun Doctorial Seminar
PALADIN: Pattern Based Dynamic Social Analysis Doctorial Seminar
Competences in Social Networks a) Technical Star b) Organizational Star Figure: MIT Sloan School Review
Diving in the organizational data pool Doctorial Seminar Community Mining Media Mining Process Mining
DABA: Driving the Organizational Knowledge Management Bus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusions and Outlook ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Social Software in Knowledge Management of Organizations

  • 1. Ralf Klamma RWTH Aachen University Tallinn, November 21, 2008 Social Software in Knowledge Management of Organizations http://beamtenherrschaft.blogspot.com
  • 2.
  • 3. Turning your organizational data into competitive advantage Community-Data Social Network Analysis based Knowledge Management Competititive Advantage
  • 4.
  • 5. Web 2.0 Knowledge Management Emergent Metadata Collective intelligence Wisdom of the Crowd Collaborative Filtering Visualizing Knowledge Networks Ranking Sense-making Remixing Aggregation Embedding Tagging ("folksonomy") and syndication directories (taxonomy) and stickiness Social learning Identifying competences Emergent Collaboration Trust & Social capital Microcontent Providing commentary Personal knowledge publishing Establishing personal networks Testing Ideas blogging and wikis User generated content Participation personal website and content management Web 2.0 Web 1.0 Impact on Professional Communities Impact on Knowledge Work Cultural and Technological Shift by Social Software
  • 6.
  • 7. Components of social theory of learning Learning as doing Learning as experience Learning as belonging Learning as becoming Community Practice Meaning Identity Wenger, E. (1998). Communities of practice: Learning, meaning, and identity . Learning
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Bubble Annotation Tool BAT: Knowledge Management with Fun Doctorial Seminar
  • 14. PALADIN: Pattern Based Dynamic Social Analysis Doctorial Seminar
  • 15. Competences in Social Networks a) Technical Star b) Organizational Star Figure: MIT Sloan School Review
  • 16. Diving in the organizational data pool Doctorial Seminar Community Mining Media Mining Process Mining
  • 17.
  • 18.