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Discussion Boards, Social 
News and Q&A Sites 
Amy Keitel 
November 24, 2014
Discussion Boards 
 Platforms in which Internet users can exchange information 
 Forums or threads categorize posts 
 Virtual communities 
 Moderated 
 First board hosted by CompuServe in 1969 
 Discussion boards are hosted on third-party sites as well as 
company websites 
 Google Groups 
 Yahoo! Groups 
 LinkedIn 
 TripAdvisor 
 Dell 
 Apple
Discussion Boards 
 Etiquette 
 Stick to the topic 
 Search before posting 
 Use proper grammar, punctuation, and capitalization 
 No "feeding the trolls" 
 No double-posting 
 No "sock puppets"
Marketing With Discussion Boards 
 Keep in mind people who participate in discussion boards 
look for advice from fellow consumers, not companies 
 Participants want information and/or entertainment 
 On third party sites: 
 Disclose affiliation with company 
 Keep responses relevant to topic 
 Any product promotion should be extremely subtle 
 Discussion boards hosted on company's website allows for 
more product discussion and more active participation 
 Companies can utilize discussion boards for market 
research, product development, issues management
Social News Sites 
 Websites on which content is supplied, and rated, by 
news consumers; a news aggregator 
 Displays stories from all types of sites; large media 
outlets to small niche site 
 Stories displayed prominently on site are most often 
determined by reader votes 
 Displays stories based on personal preferences and past 
activity 
 Uses and gratification theory
Social News Sites 
 Reddit 
 StumbleUpon 
 Digg 
 Slashdot 
 Fark 
 Newsvine
Marketing with Social News Sites 
 Best practices: 
 Use short, catchy titles 
 Succinct articles are preferred; such as lists 
 Relevant, informative, and entertaining content 
 Build relationship with power users 
 Interact with other stories
Q&A Sites 
 A forum for people to ask questions and receive answers 
from fellow Internet users 
 A reference site for people to check to see if a question 
they have has already been asked and answered 
 AskJeeves.com was the first Q&A site; now rebranded as 
Ask.com 
 Current sites include: 
 Yahoo! Answers 
 Ask.com 
 Quora
Marketing with Q&A Sites 
 Gives marketers opportunity to build reputation as 
thought leaders 
 Gain insight into marketplace
Activity 
On which type of forum would you expect to see the 
following headlines? Social news site, discussion board, 
Q&A site 
 How do you cook a turkey for Thanksgiving? 
 Boycott Best Buy - 6pm Thanksgiving opening 
 Thanksgiving is coming up, what's your family's 
tradition?
Discussion Questions 
 Does anyone use any social news sites? What has been 
your experience with them? 
 How can discussion boards help companies? How can 
they hurt them? 
 Are the differences between discussion boards and Q&A 
sites that great, or can they be used interchangeably?
References 
 Barker, Melissa S., Barker, Donald I., Bormann, N.F., & 
Neher, Krista E. (2008). Social Media Marketing: A 
Strategic Approach. Mason, OH: Cengage Learning, pgs. 
228-265. 
 Glance, Natalie, Hurst, Matthew, Nigam, Kamal, Siegler, 
Matthew, Stockton, Robert, and Tomokiyo, Takashi. 
(2005)Deriving marketing intelligence from online 
discussion. In KDD. 
 Scott, David Meerman. (2009). The New Rules of 
Marketing & PR. Hoboken, NJ: John Wiley, p. 85.

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Social media presentation

  • 1. Discussion Boards, Social News and Q&A Sites Amy Keitel November 24, 2014
  • 2. Discussion Boards  Platforms in which Internet users can exchange information  Forums or threads categorize posts  Virtual communities  Moderated  First board hosted by CompuServe in 1969  Discussion boards are hosted on third-party sites as well as company websites  Google Groups  Yahoo! Groups  LinkedIn  TripAdvisor  Dell  Apple
  • 3. Discussion Boards  Etiquette  Stick to the topic  Search before posting  Use proper grammar, punctuation, and capitalization  No "feeding the trolls"  No double-posting  No "sock puppets"
  • 4. Marketing With Discussion Boards  Keep in mind people who participate in discussion boards look for advice from fellow consumers, not companies  Participants want information and/or entertainment  On third party sites:  Disclose affiliation with company  Keep responses relevant to topic  Any product promotion should be extremely subtle  Discussion boards hosted on company's website allows for more product discussion and more active participation  Companies can utilize discussion boards for market research, product development, issues management
  • 5. Social News Sites  Websites on which content is supplied, and rated, by news consumers; a news aggregator  Displays stories from all types of sites; large media outlets to small niche site  Stories displayed prominently on site are most often determined by reader votes  Displays stories based on personal preferences and past activity  Uses and gratification theory
  • 6. Social News Sites  Reddit  StumbleUpon  Digg  Slashdot  Fark  Newsvine
  • 7. Marketing with Social News Sites  Best practices:  Use short, catchy titles  Succinct articles are preferred; such as lists  Relevant, informative, and entertaining content  Build relationship with power users  Interact with other stories
  • 8. Q&A Sites  A forum for people to ask questions and receive answers from fellow Internet users  A reference site for people to check to see if a question they have has already been asked and answered  AskJeeves.com was the first Q&A site; now rebranded as Ask.com  Current sites include:  Yahoo! Answers  Ask.com  Quora
  • 9. Marketing with Q&A Sites  Gives marketers opportunity to build reputation as thought leaders  Gain insight into marketplace
  • 10. Activity On which type of forum would you expect to see the following headlines? Social news site, discussion board, Q&A site  How do you cook a turkey for Thanksgiving?  Boycott Best Buy - 6pm Thanksgiving opening  Thanksgiving is coming up, what's your family's tradition?
  • 11. Discussion Questions  Does anyone use any social news sites? What has been your experience with them?  How can discussion boards help companies? How can they hurt them?  Are the differences between discussion boards and Q&A sites that great, or can they be used interchangeably?
  • 12. References  Barker, Melissa S., Barker, Donald I., Bormann, N.F., & Neher, Krista E. (2008). Social Media Marketing: A Strategic Approach. Mason, OH: Cengage Learning, pgs. 228-265.  Glance, Natalie, Hurst, Matthew, Nigam, Kamal, Siegler, Matthew, Stockton, Robert, and Tomokiyo, Takashi. (2005)Deriving marketing intelligence from online discussion. In KDD.  Scott, David Meerman. (2009). The New Rules of Marketing & PR. Hoboken, NJ: John Wiley, p. 85.