The Owner's Experience - 6/13/16

millenniumspasalon.com | meevo.com
THE OWNERS EXPERIENCE

Robert Maconi
Vice President of Enterprise Sales
Millennium Systems International
YOUR PRESENTER

GOTOWEBINAR OVERVIEW
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• The webinar is in “listen only” mode for attendees
• If you have questions for the presenter(s) or host, please enter them into the
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Topics We’ll Be Covering
 My Owner’s Experience
 Focusing on the Clients
 Focusing on the Team
 Focusing on the Business
 Reports on Your Time

My Business
Millennium
SUCCESS
It’s that simple.

“One of the most difficult
hurdles to overcome as an owner,
is finding time to be an owner.”

Focus your attention on clients, and
they will take the time to visit your business.
FOCUSING ON THE CLIENTS

Points/Rewards
Program
Reward Client Loyalty
Analyze Your Business

Birthday
Promos
Target Specific Clients
Use Client Selection to Generate
Specific Lists of Clients
New Client Welcome
Promos
Thank You
Promos

eGift
Make Your Business
Convenient
WebOpenings
These are also great for generating revenue for your business,
and increasing employee productivity!
Online
Booking 2.0

Take the time to acknowledge team members:
They will appreciate it, and work harder.
FOCUSING ON THE TEAM

The Real Time Monitoring Station
Analyze Each
Employee’s
Productivity
Analyze Each
Employee’s
Average Ticket
Locate their
Rebook
Percentage
Teach Them How to
Use This Tool to Be
Proactive
Analyze
Individual
Productivity
Against the
Classification
Encourage them
to Offer Add-Ons,
Up-sell, Cross-
Sell, and
Sell Retail

Real Time Monitoring
Station
Analyze Service
Revenue vs. Sales
Estimate
Today’s Service
Sales

Appointments Menu
Estimated Service Sales
Tomorrow’s Estimated
Service Sales
Projected Cash Flow

Register Menu
Sales Statistics
Analyze This
Month vs. Same
Time Last Year
Analyze Today
vs. This Week
Analyze This
Year vs. Last
Year

Set-up alerts to keep your eyes,
and ears, at the business.
FOCUSING ON THE BUSINESS

Specific Client is Booked for Any Service
GC is Sold with Price Less than Value
Refund is Given
GC is Redeemed by Someone Other than Original Purchased For
An Employee Punches in Late

We all lead busy and hectic lives.
Millennium makes it easy for us to monitor
our business, and stay on top of things.

REPORTS ON YOUR TIME
Have your Reports Automatically
Printed Saved E-mailed

AQ230: Appointment Cancellations
AQ210: Missed Opportunity Listing
AQ201: New Client Listing
MR126: Liabilities About to Expire
AQ070: Appointment Recall Listing

MR075: Refunds Given
MR225: Package/GC Variance
MA200: Growth Indicators Analysis
MA225: Sales Statistics
MR080: Register Summary

THE ACTION PLAN
Goal Actions Measurable Objectives Target Date
Drive Revenue through
Client Loyalty
Set up a Points/Rewards Program based on the
Current Needs
Use the MR230 to See How Many Points are
Earned within a Time Period
Client Loyalty
Set up Coupons and Discounts and Use Client
Selection to Find the Clients
Use the MR025 to View Coupon Usage within a
Time Period
Client Loyalty
Utilize WebOpening and eGift to Give Clients a
Quick and Easy Way to Access Your Business
Use WebOpening & eGift Sites to Analyze How
Much Revenue They Have Generated for Your
Business
Improve Employee
Performance through
Reviews and Rewards
Analyze Your Teams Productivity, Average Ticket,
and Rebooking Numbers and Reward those
Employees who go Above and Beyond
Use the Real Time Monitoring Station, along
with the Front Desk Productivity Screen, to view
this Information Daily, Weekly, and Monthly
Increase Business
Sales
Analyze Estimated Service Sales vs. Actual Sales;
Analyze how This Year Stacks up Against Last Year
Use the Sales Statistics Screen, along with the
Estimated Service Sales Screen to Monitor
these Numbers Frequently
Set Up Your Report
Scheduler
Determine which Reports need to be E-Mailed,
Printed, and Saved so Millennium can do the Work
for You
Keep Track of Your Business when Your Not
There, and Make Sure That Your Numbers are
Matching Up

SUMMARY
 My Owner’s Experience
 Focusing on the Clients
 Focusing on the Team
 Focusing on the Business
 Reports on Your Time

CONTACT US
For Information about Millennium or Meevo
sales@millenniumsi.com
For questions about today’s presentation
education@millenniumsi.com

The Owner's Experience - 6/13/16

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