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Social Media 101An overview Faye E. Oney Marketing Consultant Oct. 20, 2010
The Internet is a public place Nearly 2 billion people are currently online. 75% of Internet users worldwide visit a social network or blog when they go online. The average user spent 6 hours on social media sites in April ‘10 (up from 3.5 hrs. in ‘09) By 2014, social networking services will replace email as the primary communication tool for 20% of business users. Sources: internetworldstats.com, mashable.com, venturebeat.com
Social media defined Any tool or service that uses the Internet to facilitate conversations  Brian Solis, Engage! The use of technology combined with social interaction to create or co-create value.  John Jantsch, Duct Tape Marketing A world where anyone can be a publisher, reporter, artist, filmmaker, photographer, or pundit. Teradata, Social Media Guidebook
Social media is not: Social media is: Advertising platform Sales tool One-way marketing Self-promotion Online tools to build communities Community Relationships Conversations Dialogue Contribution Publishing Sharing/collaborating Transparency
Traditional marketing vs.Social media marketing Traditional marketing 1-way communication Social media marketing 2-way communication Advertising – broadcast, print media, outdoor, etc. Sales promotion PR Personal selling Special events Direct marketing – direct mail, email marketing, etc. 4 Ps: Product, Price, Place, Promotion Starts with listening to customers Engage with them-ask for their opinion Provide value No sales pitch! 4 Cs: Content, Context, Connections, Community
Examples of companies doing social media the right way
Customer feedback
Transparency
Customer service
Product demonstration
Educate audience
Community interaction
Business community interaction
ConnectWise customer service
Navigation basics Facebook - http://www.facebook.com/ConnectWise LinkedIn - http://www.linkedin.com/in/fayestockoney YouTube - http://www.youtube.com/cisco, http://www.youtube.com/blendtec Twitter - http://twitter.com/FayeinCbus Blogs - http://socialmediatraininginc.com/blog/
Security and privacy Online security breaches can happen anywhere – banks, credit card companies, even your website.  Always adjust your privacy/security settings when creating a personal profile on Facebook, MySpace, or ANY personal site. Do not put personal information such as your phone number and address in your Facebook profile. View the privacy settings on LinkedIn, and set according to how you want people to view your profile.
Questions? 		FayeOney.com 		@FayeinCbus 		Linkedin.com/in/FayeStockOney 		faye.oney@yahoo.com
Resources http://internetworldstats.com http://mashable.com http://venturebeat.com Duct Tape Marketing, John Jantsch Engage!, Brian Solis Social Media Guidebook, Teradata

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Social Media 101

  • 1. Social Media 101An overview Faye E. Oney Marketing Consultant Oct. 20, 2010
  • 2. The Internet is a public place Nearly 2 billion people are currently online. 75% of Internet users worldwide visit a social network or blog when they go online. The average user spent 6 hours on social media sites in April ‘10 (up from 3.5 hrs. in ‘09) By 2014, social networking services will replace email as the primary communication tool for 20% of business users. Sources: internetworldstats.com, mashable.com, venturebeat.com
  • 3. Social media defined Any tool or service that uses the Internet to facilitate conversations Brian Solis, Engage! The use of technology combined with social interaction to create or co-create value. John Jantsch, Duct Tape Marketing A world where anyone can be a publisher, reporter, artist, filmmaker, photographer, or pundit. Teradata, Social Media Guidebook
  • 4. Social media is not: Social media is: Advertising platform Sales tool One-way marketing Self-promotion Online tools to build communities Community Relationships Conversations Dialogue Contribution Publishing Sharing/collaborating Transparency
  • 5. Traditional marketing vs.Social media marketing Traditional marketing 1-way communication Social media marketing 2-way communication Advertising – broadcast, print media, outdoor, etc. Sales promotion PR Personal selling Special events Direct marketing – direct mail, email marketing, etc. 4 Ps: Product, Price, Place, Promotion Starts with listening to customers Engage with them-ask for their opinion Provide value No sales pitch! 4 Cs: Content, Context, Connections, Community
  • 6. Examples of companies doing social media the right way
  • 10.
  • 16. Navigation basics Facebook - http://www.facebook.com/ConnectWise LinkedIn - http://www.linkedin.com/in/fayestockoney YouTube - http://www.youtube.com/cisco, http://www.youtube.com/blendtec Twitter - http://twitter.com/FayeinCbus Blogs - http://socialmediatraininginc.com/blog/
  • 17. Security and privacy Online security breaches can happen anywhere – banks, credit card companies, even your website. Always adjust your privacy/security settings when creating a personal profile on Facebook, MySpace, or ANY personal site. Do not put personal information such as your phone number and address in your Facebook profile. View the privacy settings on LinkedIn, and set according to how you want people to view your profile.
  • 18. Questions? FayeOney.com @FayeinCbus Linkedin.com/in/FayeStockOney faye.oney@yahoo.com
  • 19. Resources http://internetworldstats.com http://mashable.com http://venturebeat.com Duct Tape Marketing, John Jantsch Engage!, Brian Solis Social Media Guidebook, Teradata

Editor's Notes

  1. Traditional marketing: Product, price it, place in market, promote it. Social media marketing: Filtering, aggregating, & delivering content, in a context that helps people make connections w/people, products, & brands they can build a community around.
  2. There are many companies who are doing social media the right way.
  3. Starbucks created a website that asks customers for their input; and encourages them to vote on others’ ideas. They also post status updates on current ideas that are being implemented.
  4. IBM allows its employees to blog about what they are currently doing in their jobs, which offers the audience a peek behind the scenes, and a direct connection with its employees.
  5. Comcast searches for customer complaints on Twitter, and addresses each complaint, one by one.
  6. Comcast: Here you can see where Bill Gerth, the customer service agent is trying to help a customer.
  7. Blendtec uses video to demonstrate how their product works.
  8. Accenture publishes free downloadable podcasts on a multitude of topics for various industries.
  9. Their fans communicate and interact with each other. Contests allow the community to create additional exposure for the brand across its members’ social networks.
  10. ConnectWise’s Facebook page provides conference & event updates, engages members in discussion, shares photos and videos of community members and allows members to post them as well.
  11. ConnectWise also take care of customer service issues as seen on a recent wall post.
  12. This is where you would show how to navigate some of the basic sites. You can replace each link with your own links.
  13. Use examples – TJ Maxx, Facebook, etc. Emphasis is on managing your security when in a public place.
  14. Put your own info here!