QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
Single item order processing (lmd) - multiple shipments
1. Single item order processing (LMD)
with Multiple shipments
In this module, we will discuss:
1. Who are the Last Mile Delivery (LMD) sellers?
2. How to process a single item order?
3. How to download duplicate copies?
2. Who are the Last Mile Delivery (LMD) sellers?
LMD sellers are those who use end-to-end logistic services of Paytm Mall
Benefits:
• Flat courier charges Pan India
• No hassles of tracking the status of delivery
• Automated and timely payouts
• Networks providing large coverage of pincodes
SELLER CUSTOMERPaytm Mall Courier
partner
3. There are five stages of processing an order
The order is shipped from your warehouse
Shipped4.
Acknowledge and pack the order
Confirm and Pack1.
The order is delivered to the
customer
Delivered5.
Download the manifest slip by clicking on
the Request Pickup tab
Request Pickup2.
The order is moved to the ‘To handover’
stage till it’s picked up
To Handover4.
4. How to process a single item order?
Click on the Orders tab Click on the Confirm & Pack tab
Steps to process a single order -
5. How to process a single item order?
Click on the Pack tab Click on the Confirm tab to acknowledge the order
Note - Acknowledge the order within 24 hours.
6. How to process a single item order?
Check the box Enter the total number of boxes/polybags being
used for packaging (numeric value only)
For example, we have taken 5 boxes here
8. How to process a single item order?
Enter the IMEI/serial number of the
respective item
If it is an electronic product, you have to enter its IMEI/serial number
Note – This pop-up will appear only if it is an electronic product
9. How to process a single item order?
Click on the Done button,
The packing slip will be downloaded
Note – The number of packing slips downloaded will be equal to the number of boxes submitted by you.
Also, please remember that you have to pack as many boxes as you have submitted in the courier details section
10. How to process a single item order?
This is a sample of the Packing Slip, you have to tear it into 2 parts -
Note – It is mandatory to use the Paytm Mall retail invoice. Please do not use your own invoice. Also, ensure you adhere to the Paytm Mall packaging guidelines or else the courier will not pick up the
package
Packaging slip– You have to paste it outside/top of
the packaging box
Retail Invoice –
You have to fold the invoice from center so that details
are towards inside, white side of the invoice should be in
front
Insert the invoice in the invoice pouch and paste the
invoice pouch on the back side of the Paytm Mall
corrugated box
If you are dispatching the product in/out of a state where
plastic is banned:
For order value > 50,000 – Paste the invoice outside
For order value < 50,000- Insert the invoice in the
package
11. How to process a single item order?
Click on Request PickupClick on the Request Pickup tab
Your order moves to ‘Request Pickup’, from where you will download the Manifest
Note – Request Pickup only when your order is ready to ship.
12. How to process a single item order?
Click here to Search the Packaging type
Here, you have to select the type of all the packaging boxes/polybags which you have
submitted while downloading the packaging slips
E.g. If you have submitted 5 boxes/polybags, you have to select all the 5 packaging type here
13. How to process a single item order?
• Search and select the barcode number, which is printed on Paytm Mall polybag/corrugated box, here and select the same from the
dropdown
• Incase you are using your own packaging material than type & select “custom” here
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
14. How to process a single item order?
Here, you can increase the quantity (according to the box
type) if you are using the same box in multiple quantities
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
15. How to process a single item order?
If you are not using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Type and search the barcode number, which is printed on Paytm Mall corrugated box, here and select the same from the dropdown. Eg.
For box- 01000PTF97 (incase of box, enter complete code)
16. How to process a single item order?
If you are not using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Type and search the barcode number, which is printed on Paytm Mall polybag, here and select the same from the dropdown. Eg. For
Polybag- PAYTM-03 (incase of polybags, enter only first eight digits only)
17. How to process a single item order?
If you are using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Scan the barcode, which is printed on Paytm Mall corrugated box, here and select the same from the dropdown
• Incase you are using your own packaging material than type “custom” here
18. How to process a single item order?
If you are using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Scan the barcode, which is printed on Paytm Mall corrugated box, here and select the same from the dropdown
Eg. For box- 01000PTF97
19. How to process a single item order?
If you are using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Scan the barcode, which is printed on Paytm Mall polybag, here and press the ‘Enter’ key on the keyboard
Eg. For Polybag- PAYTM-03-AB3242619
20. Click on the OK button
Note – The manifest will be downloaded in your system.
How to process a single item order?
21. How to process a single item order?
This is a sample Manifest which contains the details of your courier partner
Here, you can see the name of your courier partner
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest after 12:00 pm, your order will be picked up till 6 pm (5
pm for Delhi/NCR) of the following day.
22. How to process a single item order?
Here, you can see the Order details with the AWB number of each box and the
count of boxes as well
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest after 12:00 pm, your order will be picked up till 6 pm (5
pm for Delhi/NCR) of the following day.
23. How to process a single item order?
The merchant signature and the courier signature are required on both the copies
of the manifest
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest after 12:00 pm, your order will be picked up till 6 pm (5
pm for Delhi/NCR) of the following day.
24. How to process a single item order?
Here, you can see the total number of packets
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest after 12:00 pm, your order will be picked up till 6 pm (5
pm for Delhi/NCR) of the following day.
25. How to process a single item order?
Click on More
To view your shipped orders, follow these steps -
Click on the Shipped tab
Here, you can check all your shipped orders
26. How to process a single item order?
To view your delivered orders, follow these steps -
Click on the Delivered tab
Here, you can check all your delivered orders
27. How can you download duplicate copies?
In case you have lost your packing slip or manifest before shipping, you can generate their duplicates by going on To
Handover tab:
Click on the To Handover tab Here, you can download your
duplicate copies
