Joel Montero is seeking a full time position utilizing his administrative, supervisory, and strategic skills. He has over 10 years of experience in management roles, including Associate Director of Admissions for an online university division where he managed enrollment operations. Prior to that, he held sales and field director roles where he achieved goals, implemented strategies, and directed a call center team. Montero has a Bachelor's degree in Food and Resource Economics from the University of Florida.

1. Carr. 643 K.M. 5.7 Bo. Turpiales
Vega Baja, PR 00693
787-429-9100
[Website]
Joel.Montero@me.com
JOEL MONTERO
OBJECTIVE Obtain a full time position where my administrative, supervisory and
strategic skills and experiences can be used for the achievement of
company goals and development
EXPERIENCE ASSOCIATE DIRECTOR OF ADMISSIONS, NUC ONLINE DIVISION
04/2012 – 11/2014
Managed and supervised the enrollment of all online division students. Coached personnel
in recruitment, admissions and enrollment best practices. Developed and implemented
strategies and technologies to significantly cut cost while maintaining production levels at
market and industry standards. Collaborated with marketing and student retention
departments to build strategic plans aimed to improve recruitment and retention numbers.
Prepared market analysis reports based on target markets and production metrics.
SENIOR SALES ASSOCIATE, BEST BUY
10/2010 – 04/2012
Presented complete computer and home office solutions to customers. Achieved daily,
weekly and monthly sales goals consistently while executing company ’s strategic selling
plan. Participated in top sales associate companywide training for commission based pilot
program.
FIELD DIRECTOR, UNIVERSITY OF FLORIDA SURVEY RESEARCH CENTER
07/2003 – 10/2010
Directed call center operations with a team of 10 call center supervisors in various roles.
Implemented policies and technologies to improve interdepartmental communication and
minimize call center operator learning curve. Tested scheduling and evaluating software
developed in house.
EDUCATION UNIVERSITY OF FLORIDA – GAINESVILLE, FL – B.S. FOOD AND RESOURCE ECONOMICS
Graduated with Cum Laude honors in May, 2009 with a GPA of 3.7. Participated in
extracurricular activities such as community service, treasured fraternity ’s funds, academic
quiz competition. Completed coursework in management practices, international
marketing and policy and applied finance
REFERENCES Available upon request