Steven Klein is seeking an opportunity to use his business degree, customer service skills, and strengths in organization, communication, and problem-solving. He has over 10 years of experience in admissions, sales, and education finance. His most recent role was as an Admissions Representative at ITT Technical Institute, where he provided prospective student support and coordinated financial aid appointments.

1. Steven John Klein
2448 Belfast Ave SE / Grand Rapids, MI / 49507
Cell# (623)202-5755 / stevenklein1976@gmail.com
PROFESSIONAL OBJECTIVE
I am pursuing an opportunity within the company where I can use my professional background,
customer service skills, recent business degree and personal strengths including; outstanding
organizational, communication and problem-solving skills for mutual benefit.
COLLEGE EDUCATION
 2013 Graduate of South University School of Business (Jan. 10, 2011 – Apr. 10, 2013)
 Earned an Associates of Science in Business Administration Degree
 Graduating GPA of 3.13 with 92 completed credits
WORK EXPERIENCE
ITT Technical Institute- Wyoming, MI Aug 2015-July 2016
Admissions Representative
 Provide a primary point of contact for prospective new students.
 Develop rapport while gaining an understanding of the prospective student’s needs.
 Conduct new student campus tours and program opportunities.
 Coordinate financial aid appointments upon conducting new student interviews.
 Work as a liaison for the student between financial aid, academics team and instructors.
 Consistently display strong problem-solving & communication skills with staff and students.
Ross College Online Division - Grand Rapids, MI May 2013-Aug 2015
Admissions Representative
 Provide a primary point of contact for prospective new students.
 Develop rapport while gaining an understanding of the prospective student’s needs.
 Set financial aid appointments upon conducting new student interviews.
 Consistently display strong problem-solving & communication skills with staff and students.
Education Management Corp. EDMC- Phoenix, AZ August 2010-May 2013
Admissions Representative
 Participated in daily communication with prospective students.
 Developed rapport while gaining an understanding the prospective student’s needs.
 Worked closely and in conjunction with members of the finance and academic staff.
 Maintained a nearly 80% student persistence average throughout employment.
 Developed a complete understanding of the entire Grad Team process.
 Created, organized and presented weekly online classroom training sessions.

2. Ultimate Electronics - Chandler, AZ August 2008-July 2009
Sales Associate
 Generate sales and maintained merchandising related duties.
 Organized personal house calls and custom installations for consumers.
 Attended monthly training and sales seminars with leading vendors.
 Worked closely with management regarding quarterly sales goals.
Next Student - Phoenix, AZ April 2007-July 2008
Education Finance Advisor
 Worked directly with students and parents regarding finance needs and loan applications.
 Conducted direct individual counseling sessions regarding student loan financial options.
 Provided private based loans to cover tuition gaps and education related expenses.
 Assisted each student in consolidating both Federal and private based loans post-graduation.
 Monitored, reported and coached the entire staff on ethics and Federal compliance
regulations.
Showcase Entertainment - Glendale, AZ July 2005-March 2007
Custom A/V Sales Consultant
 Awarded National Premier Club membership in 1st fiscal year.
 Recognized regionally for best cable/power and warranty sales.
 Successfully managed a $250,000+ residential project.
 Led the entire store in overall power rankings in 1st full year.
 Sold more than $80,000 of Martin Logan products during the fiscal year 2006.
ADDITIONAL SKILLS
 Proficient in Kennel, CampusView and Outlook operating systems.
 Working knowledge of SalesForce, LivePerson and Mixi call operating systems.
 Possess a functional knowledge of Microsoft Word 2012 and Power Point 2012 Professional
Edition.
 Knowledgeable of Federal compliance regulations regarding student’s post graduate
education financing options.
 Possess excellent written as well as verbal communication skills.
 Management and coaching experience.
References Available on Request