Angelica L. Duran has over 20 years of experience in finance, business management, real estate lending, construction management, and program coordination for individuals with disabilities. She has a background in bookkeeping, budgeting, payroll, project planning, and technical skills. Duran held positions such as Program Coordinator/Business Manager for an agency serving individuals with disabilities, Real Estate Loan Officer, Construction Manager, Branch Manager, and Property Manager. She has extensive training in areas like advocacy, person-centered planning, positive behavior support, and health and has a real estate brokers course certification.

1. Angelica L. Duran
P.O. Box 4463 505.690.1652
Fairview, NM 87533 angelicalduran@gmail.com
Finance & Business Management
Areas of Expertise
Business & Document Development Cultural Diversities, Family &
Compassionate Business Management Team Building & Trainings Private Insurance & Medicaid
Bookkeeping, Budgeting & Payroll Bilingual – English/Spanish
Technical Skills & Office Equipment
Finance, Personal, Real Estate,
Construction, Business and Pipeline
Management
Children
Billing
Social Media Networking, Marketing,
Sales, Customer Service
Project Planning
Microsoft Office Suite QuickBooks Multi function copiers, scanners, fax,
printers, laminators, wireless
modems, phone systems
Professional Experience
Program Coordinator/Business Manager 2009-March 2014
People Centered Services, LLC Santa Fe, Taos and Las Vegas, New Mexico
 Day-to-day business and administration operations of the agency; including but not limited to facilitation of
all business management and services offered based on individual consumers budget and service plans (ISP’s)
for over 35 individuals living with disabilities
 Maintained strong business relationships with DOH, DVR, Mi Via, and case management agencies
 Supervision and management of 15+ employees and several independent contractors
 Responsible for daily scheduling all employees and clients schedules
 Marketed based on the company’s mission goal and philosophy with the utmost care and compassion,
established strong and trusting relationships with all staff, clients, families, guardians, therapists, state
agencies, independent contractors and the community
 Preparation of policies and procedures complainant with state DD Waiver policies
 Submissions of Medicaid claims for all locations
 Maintained CARF accreditation; successfully passed CARF and DOH annual audits
 Manage the Executive Director’s calendar and disseminate all executive communications to staff, clients and
officers of DOH
 Training, supervision and management of all day staff, job developers and job coaches
 Design and manage all advertising, including but not limited to the hiring process of personnel, staff, and
contract positions, conducted weekly staff meetings along with team-building workshops
 Manage, scheduled and perform intake/outtake assessments for our Supervised Visitation Program
Real Estate Loan Officer 1998 – 2008
Arriba Mortgage, Gravelle Mortgage
Mountain View Mortgage, Liberty Lending New Mexico
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2. Angelica L. Duran
P.O. Box 4463 505.690.1652
Fairview, NM 87533 angelicalduran@gmail.com
 Completed loan applications gathered documentation required from lenders, provided time sensitive
disclosures
 High levels of communication with the client, lender and other parties involved in the transaction
 Highly skilled in evaluating loan applications and the qualifications of the borrower
 Submission of loans applications through automated underwriting systems
 Involvement in all aspects of real estate lending; lead generation, loan qualifications, loan processing, direct
contact with borrowers, lenders, underwriters, appraisers, title/ escrow companies, surveyors and realtors.
 Developed and maintained business relations with local and national banks / lenders, realtors, builders and
manufactured homes dealers
 Public relations and referral networking for soliciting potential housing loan business
 Closed large volume of construction, construction to permanent, subprime and conventional loans
 Monthly business growth from $0- $1.5 million
 Knowledge of federal lending regulations
 Secured and finalized transactions in a legal and ethical manner while maintaining high productivity level
Construction Manager / Co-Owner 2004-2006
Turn 2 Builders Santa Cruz, New Mexico
 Schedule projects in logical steps within budget and time requirements in order to meet deadlines.
 Determine labor requirements, dispatch crew and subs to construction sites
 Inspected jobsites for progress and compliance in regards to building and safety codes and state and county
regulations
 Reviewed contract terms with administrative staff, employees and clients
 Prepared changes and additions to contractual agreements with architects, consultants, clients, suppliers
and subcontractors
 Obtained necessary permits and licenses
 Responsible for AR/AP, payroll, state and federal tax filings
Branch Manager 2000-2001
Check N Go Santa Fe, NM
 Decreased store debt from 83% to 18% through aggressive collections
 New monthly business growth by 25% consistently for 10 months
 Responsible for locating avenues in which former employees had defrauded the company.
 Approved loans based on store policy and requirements, audited cash drawers as required
 Hired and trained new team members.
 Turned store into a bonus store for the first time since it’s opening
 Prepared work schedules, submitted time sheets to corporate office, made daily bank deposits, ordered
office supplies
 Awarded an Excellence Award for the month of October 2000
PROPERTY MANAGER 1995-2000
Santa Fe Properties New Mexico
 Maintained 98% occupancy rate
 26 privately owned properties; 1-4 units, mix use, weekend and short term rentals
 Performed reference, credit and back ground checks on potential tenants
 Obtained repair and renovation bids
 Scheduled maintenance, housekeeping and property renovations and repairs as needed
 Prepared cost analysts and budgets
3a5a35e1-b2b5-4f27-b66e-8760231d49a0-141124013435-conversion-gate02.doc

3. Angelica L. Duran
P.O. Box 4463 505.690.1652
Fairview, NM 87533 angelicalduran@gmail.com
 Reconciled rental income and debts associated with each property
Education and
Professional Training
Real Estate Brokers Course Kaplan School of Real Estate, Albuquerque, NM 2014-2014
Courses in Business Management and
Northern College-Espanola, NM 1997-1998
Office Administration
NM DD Waiver State Required Trainings
Advocacy 101 Assisting with Medication Delivery Foundation for Health and Wellness
Sexuality for Persons with
Developmental Disabilities
Participatory Communication and
Choice-Making-CM/SC
Participatory Communication and
Choice-Making-DS
Person Centered Planning in NM (1
Day) - DS/DSS
Positive Behavior Support Strategies -
CM/SC
Positive Behavior Support Strategies -
DS/DSS
Pre Service-DS/DSS- Rights & Advocacy-DS Health Level 1-Continuum of Care-DS
Teaching and Support Strategies CPR & First Aid Certified
Train the Trainer
Pre-Service Assisting with Medication Delivery Teaching and Support Strategies
3a5a35e1-b2b5-4f27-b66e-8760231d49a0-141124013435-conversion-gate02.doc