2. First name : Joshua
Middle name : Pendros
Surname : Meleni
Address : No. 1472 Bulelwa Makomane
Street, Mayibuye, Ext 34
Thembisa
1635
Email : joshuameleni57@gmail.com
Mobile Phone : 076 501 2262 / 072 572 3850
Birth date : 31 December 1974
Nationality : South African
Marital Status : Married
Identity number :7412315390088
Tax Number : 0053296174
Driver’s licence : Yes C1
Tertiary education
I have completed a 3 years National Diploma in Hospitality Management at the
International Hotel School Capetown
Subjects passed
● Management F&B Operations ● Front Office Procedures
● House Keeping Management ● Supervision in the hospitality
● Hospitality Today: Intro ● Bar & Beverage Man
● Leadership & Management ● Basic Hotel Res Accounting
● Training & Development ● Planning & Controlling
● F&B Operations ● Sale & Marketing
High school Education
Senior Certificate
Khulani Secondary School
Subjects passed
English Afrikaans Xhosa
Biology Mathematics Physical Science
Other Qualifications
NOMSA Maphongwana
Computer Classes in
MS Office suit Email Internet
3. Other Courses
National Qualification level IV Front Office/ Reception
Training courses atteneded
Occupational Health and Safety Training, Food and beverages control by John Belinsky
Managing with intent by Ian Mann, High performance people by Diane Robinson
ILS, Basic fire fighting, First aid course, Armed robbery survival skills
Food costing training by Henri Lebon,
Assesors course Q Tech Lonehill, Occupational Health & Safety Course Representative
Job Title Assistant General Manager
Department Administration and General
Responsible To General Manager
Scope and Purpose of the Job
Assists the General Manager in th running of the Hotel to ensure that guest services are
consistent with set standard of service and quality, and the desired profitability.
Succesfully markets the Hotel’s product and services.
Ensures a congenial atmosphere in which employees can perform to the best of their
ability.
Responsible for the effective and efficient operation of departments assigned to his
supervision.
Hospitality experience:
Worked at Best Western Cape Suites in Cape Town as reception and night audit relief
(1998 – 2003)
Check- in and Out guests. Provide customer service. Operating point of sale. Filing and
handle messages, mail and written communication. Provide customer information and
book external services. Prepare customer accounts. Exchange foreign cash and travelers
cheques. Receive reservations.
Worked at City Lodge Pinelands as reception and night relief (2003 – 2005)
4. Check-in and out guests. Provide customer services. Operating payment point of sale.
Filing. Handle messages, mail, and written communication. Provide customer
information and book external services. Prepare customer accounts. Exchange foreign
cash and travelers chaques. Receives reservations. Ensure cash money is banked and
dropped in safe deposit box. Making sure front desk is cleaned, before shift ends. Make
sure proper hand over is done, before going home.
Worked at City Lodge V&A Waterfront as Trainee Manager (2005 – 2008)
Check-in and out guests. Provide customer service. Operating point of sale. Filing.
Handle messages, mail, and written communication. Provide customer information and
book external services. Prepare customer accounts. Exchange foreign cash and travelers
cheques. Receive reservations. Ensure cash money is banked and dropped in a safe
deposit box. Making sure front desk I cleaned, before shift ends. Make sure proper hand
over is done, before going home.
Worked at City Lodge Katherine Str as Junior Assistant Manager (2008 – October 2010)
Ensure that all reservations are being processed correctly, as per policy manual. Ensure
that all boardroom / conference bookings are made processed correctly. Ensure that guest
experience is as per required standards. Ensure the highest standard of presentation,
variety and quality at all times. Ensure that all rooms, public areas and back officeareas
are cleaned and checked for cleanliness and repair requirements. Ipliment and maintain
Gotcha programme. Ensure the continued and developmentof all staff as per Human
resource manuall. Engagewith local community, as instructed by General Manager.
Worked at Town Lodge Roodepoort as Senior Assistant General Manager (October 2010
till August 31, 2011)
Ensure that employment procedures are complied with, i.e exit interview with staff
members. Ensure that the company disciplinary abd grieviance procedures are geing
adhered to, using HHP File. Ensure that personnel records are being kept up to date at all
times. Ensure that all required information is entered on the intranet, ie Record water,
Electricity accounts total and staff meeting. Ensure that all contacts are managed as per
Company requirements, ie Service Level Agreements with suppliers are done as per
agreed times. Ensure that the daily reports are checked, balanced and signed, ie DBS
reports. Ensure that all accounting procedures are being adhered to. Ie purchasing is in
line wiyh the Company Manuall. Ensure that the Hotel us Fully complient with KPMG
Audit requirements. Ensure that Mont-End is completed and compiled as per Month-End
check list provided by head Office. Ensure that Financial Year is compiled as per
Financial Year End checklist Head Office Requirements. Ensure that sgift banking is
compliant with gap Analysis. Ensure that all expenditure is noted correctly, within
budget as per audit requirements and that the average room rate is archived. Ensure that
Hotel is fully compliant with Occupational Health and Safety requirements.Ensure that
cost percentage is in line with budget, stock take is accurate, information is captured
accurately, and investigated and resolve wasted or pilfering. Ensure that you are aware of
5. Asset Register and disposal of Asset Documentation requirements. Meet and Exceed
bughet occupancies. Ensure that all invoices are processed.
City Lodge Academy Student for 3 years covering the following department
Food & beverage
Front Office Manager
Admistration
Housekeeping & Maintenenace
Each department covered for a period of four months Intensive training for three years, as
a Trainee Manager.
References:
General Manager (City Lodge Johannesburg Airport, Barbara Road)
Jacques Van Rooyen
Tel: 011 392 1750
General Manager (City Lodge Port Elizabeth)
Adrian Worthington
Tel: 041 584 0322
General Manager (Town Lodge Roodepoort)
Cindy Ferreira
Tel: 011 767 5600
