This document discusses efforts to improve community safety in Delhi, India. It describes the SafetiPin mobile app which allows users to conduct safety audits and report hazards. It also describes the Safety Chaupal program which establishes community centers to help low-income areas use SafetiPin. The document also discusses a partnership with the Delhi Transport Corporation to improve women's safety on public transit through staff training, messaging, and conducting safety audits of bus terminals to identify issues. Recommendations from the audits included improving lighting, appointing security, improving walk paths, and adding seating and vendors.

1. Supporting Safer Communities

2. Content
About SafetiPin
•Safety Audits
•SafetiPin Wall
•New Features
About Safety Chaupal
•Infrastructure
•Operation
Work with Delhi Transport Corporation
•Training of staff
•Terminals audited
•Key Findings
•Recommendations

3. About SafetiPin
What is Safetipin
Safetipin is a map-based online and
mobile phone application that works to
make our communities and cities safer by
providing safety-related information
collected by users and trained auditors
Safetipin Goals
1. To develop a measure for Safety that
can become a global standard
2. To provide extensive, reliable, safety
data to all stakeholders
3. To engage citizens, communities and
service providers in making cities safer

4. Safetipin Features
– Conduct Safety
Audits
– Report
Harassment or
Hazards
– Safety Score of
Areas
– Tracking
– Important
numbers to call
– Locate nearest
police stop or
hospital

6. • Each audit or report of
harassment, hazard or place
will appear as a pin on the
Safetipin app
• Each point gets uploaded
immediately and is then
available for anyone to see.
• The red pins signify unsafe
points, orange a bit safer and
green pins would be
relatively safe points.

9. Circles of Interest

10. The SafetiPin Safety Score
• Calculated at any point
(specific latitude-longitude)
based on a
combination of nearby
audit pins and public
domain information
• Gives a score out of 5 –
ranging from Excellent to
Poor

11. Safety Chaupal
• In order to make sure that Safetipin can benefit
women and girls in low income neighbourhoods, we
have devised the concept of creating safety chaupals
(centres )

12. Impact Project - Safety Centres
• Infrastructure
– At least one computer with internet
connectivity
– At least one smart phone or tablet
with internet and GPS available
periodically
• Operation
– Any person with a safety-related
complaint can come and have it
recorded in Safetipin
– Periodic audits of the area to track
changes after initiatives
– Advocacy and Regular discussion
with the community on safety

13. Women and Public Transit
• Research shows that women do trip chaining –
multi purpose trips
• More short trips around the city
• Diverse purposes
• Often combining domestic, child care and
work

14. Some findings from studies
• Poorly considered land-use zoning policy separates
residential areas from employment locations, with a
greater impact on women’s mobility.
• Women make more complex journeys than men, often
travelling to childcare, school, work, and shops. More
than twice as many women as men are responsible for
escorting children to school.
• Majority of bus journeys are undertaken by women
• Poor public transport and lack of caring facilities and
shopping outlets near employment locations restrict
women’s access to the labour market.
• Women feel less safe than men being out alone after
dark, especially in the inner city, or social housing
complexes.

15. Gender Responsive Public Transport
• Bus routes that cater to women’s routes and places they
travel to
• “Request stop’” programmes that allow women to get off
closer to destination in the early morning and nights
• Subway and bus stop design that is women friendly
• Women only buses and metro cars where there are high
crowds and reports of sexual harassment
• Provision of cycling and NMT lanes for women and
children
• Well lit and designed walk paths in and around bus
stops/stations and metro/train stations
• Affordable public transit
• Organising informal modes of transport

16. Gender exclusion and violence against women
Research findings in revealed that public transport was an
area where women face particularly high levels of sexual
harassment and fear. Survey results showed that 35 per cent
of respondents felt unsafe in, or waiting for, public transport.
In FGDs, women repeatedly spoke about their fears and
negative experiences while using all forms of public
transport: buses, metro, auto rickshaws and taxis.
“In college the worst thing happened to me. I was travelling
by bus and there was this guy sitting on the bonnet… The bus
was full, so I went and stood near the bonnet. And this guy
started rubbing his foot on my leg. I suddenly pushed him
with my leg. He got up and slapped, he slapped me so hard”

17. Working with Transport Corporation

18. Addressing women’s safety on public transport
As part of the Safe Delhi Campaign, a partnership was forged
in 2006 with Delhi Transport Corporation (DTC) through an
initiative launched by the Chief Minister of Delhi. It included
• Training of 3600 bus drivers and conductors on gender
sensitivity and sexual harassment on buses
• messaging on buses and at bus depots
• the creation of a helpline for women passengers.
In 2009 a review session was conducted where the bus
drivers and conductors remembered the content and
requested follow up sessions.

19. It was also recommended that training on
gender sensitization should be given to new DTC
drivers and conductor who were not a part of
original training session.
Jagori worked with instructors from the DTC
training institute, building their capacity to
deliver gender training and, at the same time,
developing curriculum modules on women’s
safety.

20. To address women’s safety in public transport
more widely, Jagori has also been working with
a women’s taxi service that was set up to train
women to drive. This was a pioneering initiative
in Delhi where there were no cabs driven by
women. Jagori worked with 65 women who
were training to be cab drivers and built their
capacity to work in a male-dominated space.
Information on human rights, gender, sexual
harassment and self-defence was provided.

21. Working with the DTC
‘Training 40, 000 work force through 47 instructors’
Module on women’s safety in curriculum

22. Audits conducted at DTC Bus Terminals
using Safetipin

23. Safety audits were conducted for 6 busiest DTC bus
terminals to identify key safety concerns.
Audits at the terminal were conducted in June-July
2014, between 6- 8 pm. On an average, 12 safety
audits were conducted at each terminal at the main
terminal as well as the 30 meters of area outside the
terminal
A separate report card was made for each terminal
to give a detailed analysis for terminals audited.

24. 1.6
1.4
1.2
1
0.8
0.6
0.4
0.2
0
Mehrauli Bus Terminal Audits
Light Open Visibility Crowd Security Path Gender
Usage
1.6
1.4
1.2
1
0.8
0.6
0.4
0.2
0
Light Open Visibility Crowd Security Path Gender
Usage
Nehru Place Audits

25. Area Av Rating Description
Light 1.9 – Above
average
Overall the bus terminal is well lit with light poles
functioning. The terminal offices are also well lit and
there is ample light from the street lights from main
road.
Openness 2.0 – Above
average
The terminal is quite open. People are able to look in
most of the directions.
Visibility 0.8 – Poor There are few food stalls outside the terminal that
overlook the entrance and exit of the terminal.
However, there are no shops to keep an eye on the
activities inside the terminal.
Crowd 1.3 – Below
average
There is considerable crowd at the exit of the terminal.
However, there are only few people at the entrance
and main terminal area.
Security 0.3 – Poor There is no visible security at the terminal. The only
known security is at the shops across the street.
Walk Path 2.9 – Excellent Walk path is well constructed and comfortable to walk
on, without any interference.
Gender Usage 1.0 – Below
average
Gender diversity in the crowd at the terminal is low at
the main terminal and entrance. Despite the benches
available, women and children chose to use benches
available near the exit area

26. Recommendations
• Improve light at the terminals for clear vision of the area.
• Appoint security guards to monitor activities at the
terminal
• Build good walk paths to enable people to access the
terminal better. Walk paths with ramps will make the
terminal disabled friendly.
• Provide seating across the terminal to encourage more
people, especially women, elderly and children to wait
inside the bus terminal.
• Build public toilets inside the terminal to encourage
people to access the main terminal, and use the area.
• Have stalls or vendors inside the terminal who can
overlook at the main terminal and keep an eye on the
activities.

27. Broken walk path outside
Terminal office
Main terminal where
passengers wait for buses

28. THANK YOU
Supporting Safer Communities