Kuala Lumpur Neighbourhood Case Study Taman Tun Dr. Ismail

Grand Challenge GC001-14SUS
Sustainability Science Research Cluster
Universiti Malaya
SUSTAINABILITY SCIENCE
RESEARCH CLUSTER
GC 1 GC 2 GC 3
Focus Group Discussion (May 2015)
Preliminary Meeting with Stakeholders (TTDI) (Aug 2015)
Residents Survey
(Nov 2015)
Access Audit / Survey
(Oct 2015)
[1] Stakeholders Meeting : Focus Group with Residents
(16 Jan 2016)
Flow chart of Project Design
[2] Stakeholders Meeting : Validation by Experts
(SPAD, MOT, DBKL, Consultants)
Project Output:
• Establishing a policy framework for accessible transportation and
community facilities.
• Designing and creating guidelines for accessible transportation systems
and community facilities to be validated and incorporated.
+ Consultants
Development of
scheme
Kuala Lumpur Neighborhood Case Study
Taman Tun Dr Ismail
“At the beginning, they didn’t provide
access for OKU, because they don’t have
budget for facilities. Now they are starting
toupgrade.Theproblemisspaceconstraint.
There are limited space to put in the lift,
starting to put in stair lift.“
Wheelchair Participant
A: “Visible information with blinking light
is needed. It is important to know the
destination.”
B: “Cant hear the bell and keep pressing
many times. Driver gets mad.”
Deaf Participant
“Signage to the exit is misleading, which
does not show the correct exit route.”
Mother with toddler
“…pre-arrangedfacilities.Lackofawareness
for special assistance.”
Elderly
“The bus driver should be client oriented
than business oriented, I mean the
customer’s comfort and welfare should be
considered.”
Participant with learning disabilities
“... ada jadual menunjukan jadual
pergerakan bus. Unfortunately, when the
bus come we don’t know whether that is
the right bus or not.”
Blind participant
“I love this place. But I would like to some
fish and butterflies in this garden. It can
be much fun to be here with that kind of
surrounding”
“Perhaps, the plants in the sensory garden
should have the tagging for educational
purpose”
Wheelchair patient, UMMC
“The heat here is so uncomfortable to
conduct sessions especially to the patients
that need full concentration during the
rehab session”
Speech Therapist, UMMC
“Theissuesuchasvandalismatrecreational
park never come to the end. We cannot
change the mindset of user”
“There’s no consciousness on the
importance of providing a better green
space for inclusive society”
Landscape Architect, BAKTI Mind
The Grand Challenge researchers conducted
focus group as a method used to collect
data on user experience and issues from
the user of six categories, which are persons
with physical disabilities, sight disabilities,
learning disabilities, deaf, elderly, mother
and child.
Assistance were provided by volunteers from
BAKTI-MIND and students from University
of Malaya as rapporteurs. Taman Tun Dr
Ismail residents attended as observers. The
data collected will be used to publish an
accessible transportation and community
facilities guide aimed as a reference for
general users, transport providers, service
providers, industry professionals and the
local authority.
The objectives are to:

• Identifying and investigating the
problems in non-inclusive transportation,
community facilities and barrier-filled
situation in the Malaysian and Kuala Lumpur
built environment.
• Establishing a policy framework based
onfocusgroups,interviewsandobservations
apart from base line research for accessible
transportation and community facilities
• Design and creating guidelines for
accessible transportation and community
facilities systems
Focus Group DiscussionFlow chart of Project design
Discussion results for the evening session
of FGD at Bangunan BAKTI Siti Hasmah:
• no any particular guidelines for
designing sensory gardens
green areas in Malaysia are often treated
as an unused and dysfunctional spaces for
the users.
• LandscapeArchitectoftennotinvolved
withtheimplementationstage,i.e.detailed
design and construction stage
• no teamwork between the landscape
architects, researchers, local authorities
and public users for the awareness on
improvement of better environment.
Programme 2: Access Survey and Audit
Date: 2 and 3 October 2015
Venue: Taman Tun Dr Ismail
Access Auditors: 28 access auditors
Activity: Collected on-site data on
accessibility and design of facilities provided
to access public transportation, community
facilities and parks.
Programme 1: Stakeholder’s Meeting:
ResidentsAssociationandPlanningofProject
Date: 8 September 2015
Venue: Wood and Steel, TTDI
Attendees: 17 participants
[5 UM, 8 TTDI RA & TT Sustrans Group,
1 Tumpang & 3 Penang Bike Share]
Activities:
1 Introduced scope, task & timeline of
project.
2. Identified important zones and points
to survey for public transportation and
community facilities.
Focus group with professionals at Bangunan BAKTI
Siti Hasmah
3. Identified issues regarding accessibility
and usability of community facilities.
4. Established secretariat for the project.
“I feel less independent since I need
assistant using bathroom because it is
small and inaccessible. If I want to renovate
it, it will cause a lot of budget.“
Wheelchair Participant
“I would say accessibility is not an issue for
me because I could walk, jump, run. There
is not much barrier there, it’s just that there
is not much facilities for emergency.”
Deaf Participant
“Every public facilities must have lift, if not
it will trouble us.”
Mother with toddler
Usually the parking for disable, they need
stickers, what about the elderly? .”
Elderly
“Early education is one of the way to them
to be independent and accessible.”
Participant with learning disabilities
“I have to take the taxi to Masjid Az- Zubir
or I can walk to mussola nearby which is
in Taman Kobena but if I walk on my own I
havetotakemorethan20minutesbecause
there are so many barriers on the way to
mussolla for example drains and uneven
land”
Blind participant
“The guidelines change continuously and
when we go to submit formal complaints,
it gets‘lost in translation’due to the lengthy
procedures and finger-pointing saying
“this is not my responsibility.”
Researcher
“In order you want people to take care
about you, you must be in the community.”
Disable Person
“Thelocalauthoritiesreceivethebudgetfor
maintenance of public facilities. They have
also established guidelines for themselves
on how to allocate the money but when it
gets to the implementation officers, there
seems to be hiccups and we don’t see the
complete change”
Authority Officer
physical disabilities sight disabilities elderlylearning disabilities deafmother with child
Visually impared participants in the focus group discussion
Introduction by Dr Naziaty Yaacob, lead researcher for GC 1
Participants with physical disabilities in the focus
group discussion
The residents identifying the critical areas for our
research
Stakeholders meeting session
Researchers collecting data and discussing findings

Universiti Malaya
RESEARCH CLUSTER
Taman Tun Dr Ismail
access audit and case
study
Seamless Transportation and Mobility for the
Intergenerational SocietyGC 1
Recommendation:
Standardization of choice of material.
Brushconcretefinishsurfaceisrecommended
by DBKL as the pedestrian surface as it is
easier for construction and quality is easier
to be controlled.
Recommendation:
The blue lines indicated in the map show the
suggested pedestrian crossing location at
the main junction according to the current
pedestrian flow pattern. Introduce traffic
calming.
Recommendations:
1. Design a proper zebra crossing and
pedestrian traffic light for users’safety.
2. Relocate the bus stop and provide shelter
Recommendation:
Upgrade the signs at all bus stops to include
information on arrivals, bus routes, bus
schedule and bus information.
Participant
observation
Recommendations
Person with learning disability
Visual clarity is important to this participant.
She relies on signage for wayfinding
- The participant took time to read and
understand the signage. However, she had
problem in navigating herself in Nu Sentral
building.The signage were not clearly visible
to the participant.
-The signage did not catch her attention and
the type-font is too small to read.
- The ticket vending machine is confusing,
with too many routes.
Person with phyisical disability
Theparticipantusingapoweredwheelchair
had major problems with accessibility.
- Most of the lifts’button panel were slightly
too high for a comfortable reach.
- Height of coin operated machine is not
ideal.
- Unavailability of the portable ramp to
embark and disembark the train coach as
the gap between the train and platform is
too big.
- Most of the accessible toilets found were
not design and built according to the
standards.
- Lack of signage for way finding.
Blind and partially sighted person
The participant was facing problem with
orientation as the layout of the tactile guide
was not helpful in giving direction and way-
finding.
- Warning tactile guide is not so useful and
the participant have problems feeling the
tactile as its flat rather than domed.
- The participant had difficulties using all
the lifts, as the directional tactile guide did
not direct to the space in front of the lift call
buttons and the embossed braille was not
standardized.
- Unable to use the token vending machine
as no directional tactile guide to direct.
- The participant was dependent on his
hearing when finding his way, thus without a
good audio information system or customer
assistance, it was not possible for the
participant to move independently.
Elderly Person
The participant despite being over 65 years
old, is still fit. The major problem he faced
was visual clarity.
- The participant was constantly confused in
finding his way, especially at Nu Sentral. The
signage text were too small to read, and had
poor colour contrast.
- The hand railing has no continuity.
- There is poor location of signage and the
text is too small to read.
- The audio information system in the KTM
train coach was poor as the participant could
not hear the announcement clearly.
Deaf person
The participant relies heavily on visual cues
to get around. Visual communication is the
important aspect to help him in way finding.
-Theticketvendingmachineisabitconfusing
and make it difficult for person who not
understand English, thus the participant had
to buy ticket at the counter plus can get rates
for a person with disabilities
- Small type-font and unclear signage
information
- Confusing signage
- The participant needed to stay alert at all
time and due to the lack of digital visual
information or poor visibility on the location
of visual information especially inside the
train coach.
Mother with small child
Overall, the mother with small child had the
least issue in getting around despite poor
signage.
- The gap from the platform to the train is
huge.
- The ramp is too steep and motorcycle user
used the ramp might cause danger.
- The participant required assistance when
going to the washroom. She had to leave
her child in toddler outside the toilet cubicle.
She would only use the accessible toilet for
napkin changing.
1. Pedestrian Footpath
Insufficient clear footpath width of 1500
mm.
Obstruction along the footpath.
Morethan4typesoffootpathsurfacealong
Jalan Tun Mohd Fuad.
Poor footpath maintenance
2. No Pedestran Crossings
Lack of pedestrian crossing and pedestrian
traffic light along Jalan Tun Mohd Fuad.
Thus pedestrian cross the busy road as they
like at their own risk.
3. Location of Bus Stop and its shelter
Location of bus stop is unsuitable, causing
traffic congestion.
No bus shelter provided.
4. Access to information on bus service at
the bus stop (or on the internet)
No information on bus schedule, bus routes
and bus number.
Nu Sentral to KTM Putra
study
5. Feeder bus or paratransit
Lack of efficient transportation
connectivity.
Recommendation:
Introduce feeder bus that connects bus
stops to community facilities and future MRT
stations
Visually impaired user navigate the builing using the tactile floor
User with physical disabilities using the lift
Deaf user interacting with the station officer
Elderly user wants the hand rail for support but
blocked by structures
Gap between the train and platform is dangerous for prams and wheelchair
Broken pavements along the road
Brush concrete finish for pedestrian surface Pedestrian crossings to be placed strategically.
Users board the bus from the junction island.
Sketch shows to add zebra crossing and proper bus
stop at the junction for user safety and convenience
Bus stops do not have any information
Map of TTDI neighborhood where places can be connected using bus services.
Examples of information panel for bus stop
Example of bus route that can serve theTTDI residents

Universiti Malaya
RESEARCH CLUSTER
Direct Observation
Fully Accessible Public Facilities Building for Daily
Independent Living Activities
GC 2
VERTICAL CIRCULATION
OBSERVATION & INTERVIEW
The lifts frequent breaks down
Certain level cannot be reach due to
vandalism of the lift push button
Lift maintenance cost is high
PLAYGROUND AND JOGGING TRACK
Jogging track and playground are in poor
condition
Inaccessible for PWD and children access
Playground located out of surveillance
PARKING SPACES
Motorcycle thefts
Able person park at disabled parking space
Parking space for motorbike is limited
INTERNAL LAYOUT
Yard is too small for hanging blanket and
clothes
PPR BUKIT JALIL, KUALA LUMPUR
Facilities
Issues
No dedicated parking for the disabled
Tenants bring their belongings to keep them
near their units like bicycles to avoid from
theft
Taman Tun Dr Ismail
study
Recommendations
Vertical Circulation
Date: 17th November 2014
Venue: Public housing at PPR Intan Baiduri,
Selayang & PPR Bukit Jalil
Objectives:
ToidentifyPWDissuesasusersofthefacilities
as well as other stakeholders regarding PPR
and its public community facilities.
To investigate the extent of the accessibility
of the above mentioned facilities.
Jalan Leong Yew Koh
Building- Community Hall
a. Parking b. Secondary entrance c. Spill out Praying Area e. Ramp into the buiding
Users’Review / Observation
OKU parking lot has uneven surface area
which may cause difficulties to wheelchair
users
Secondary entrances are designed higher
than the ground level which only allows
people into the building using steps/
staircases
Users’Review / Observation
Disabled toilet door has an inner swing that
made the floor area of the toilet to be smaller
for wheelchair user
Recommendation
The swing door should be replaced to a
sliding door.
RECOMMENDATION
The ramp provided is too steep and not
according to the standard 1:20
Many raise and steps (600mm) in the interior
of the building with limited ramp provided
The central praying area is designed as a
sunken space which causes difficult access
to the wheelchair users
Typical entrance lobby for the residential block Ramps are obsructed and does not have any
handrails
Lift buttons are very high Narrow corridors create make the space
obstructed for wheelchair and prams
Masjid At-Taqwa
Taman Tun Dr Ismail
Building - Religious, place of worship
Disabled toilet
d. Central sunken praying area

Universiti Malaya
RESEARCH CLUSTER
Enhancing Wellbeing Through Recreational and
Sensory Stimulation in Landscape Design
GC 3
TSSG is not intentionally open to the public
because it used as a medical approach
to patient. Accordingly to the duty staff
based on a timetable, patients come here
is accompanied by the hospital staff for the
rehab session, which start from 8 am to 4 pm,
only on the weekdays starts from Monday to
Friday.
Walk-through interview results from a
diverse group of end users:
1. The raised flower beds are too high,
reflexology pathways without railings and
waterfeaturesareinaccessibleforwheelchair
users. Lack varieties in color and textures on
the pathways.
2. The safety have to be firm enough
when they running on the hard surface and
the weather conditions which limit them to
stay in the garden for a longer time
3. design improvements in the near future
such as covered area, more benches, colorful
plants and more.
The focus group discussion starts with the opening
speech by Dato’Dr Zaliha Omar atTTSG located on the
6th floor of the South Tower, UMMC in Kuala Lumpur
Dr Selina Khoo as a moderator for group 1
Group discussion with Ar Mustapha Kamal
Focus group session at Therapeutic Sensory Stimulation Garden (TSSG
water feature with marginal plants
medicinal and scented plants in raised beds
garden feature of pergola with climbers
Walk through interview with patient Patients and hospital staff walk around in TSSG Dr Hazreena Hussein with wheelchair patient
Participant Observation
Therapeutic Sensory Simulation Garden
UMMC
Main issues:
1. safety
2. maintenance
3. wayfinding
Based on the questionnaire distribute to
community atTTDI, we find out 3 main issues
related with parks in their neighbourhood.
a. Parking
Minimum of 2 bays of OKU accessible
parking shall be provided along with
unobstructed pathway through the ramp
Bicycle rack shall be located adjacent to the
pathway with the same ground level
NoaccessibleparkingprovidedforOKUandobstructed
pathway by parking bay
Question 26. Informational/directional road
signs in the park are useful:
Question 27. Good access, well maintained
facilities in the park (toilet, parking, ect):
Question 29. Do you feel safe in the park:
suggestion: designated parking spaces Source:
MS1184:2014
suggestion:bicyclerackattheentranceofparkSource:
http://www.cityoforlando.net
b. Vertical circulation
Railings / barrier shall be installed to ensure
the safety of the users
The ramp should have flared sides with
contrasting colour and should be lined
with warning guide.
The ramp is steep not according to the 1:20 ratio standard and not accessible for the wheelchair users
suggestion: Recommended curb ramp Source:
MS1184:2014
suggestion ramps with alternative stepped approach
Source: MS1184:2014
c. Pedestrian access
Provide MS1184 compliant drain cover
and properly integrated and seamlessly
designed ramp at the pedestrian sidewalk
to road
Providetexturechangesuchastactileguide
along the edge. Alternatively, a guard rail /
landscape design at 100 mm high.
The gratings of drainage cover is parallel to the ramp
and pathway
suggestion: Proposed drainage cover Source: http://
www.fiberglassgrating.com/
Drain covers found in Hong Kong. Source: Author
d. Street furniture zone
Way finding tools such as signage shall be
installed near the pathway with reachable
height , clear image, large font and contrast
color
More actions on maintenance
Seating/bench
The appropriate dimension according
to the standard (450mm) and shall be
provided armrest to extend about 100mm
outward from seat. Circular section of
diameter 3mm is recommended for a good
grip.
he signage is high and not reachable for kids and
wheelchair users handling
embossed markings and Braille indicating area at
Sensory garden Toa Payoh, Singapore Source: Author
Bench found in Singapore enabling village. Source:
(author)
Taman Tun Dr Ismail
study
Recommendations
suggestion: designated parking spaces that is near the
pedestrian pathways for the disabled

Universiti Malaya
RESEARCH CLUSTER
There are 36 participants from various
backgrounds. divided differently into six
(6) group discussing about tourism issues
that affected the Persons with Disabilities
(PwDs) in Kuala Lumpur city.
Focus Group Discussion
Accessible Sustainable Tourism and the Universal
Design IndexGC 4
“I have to check whether the hotel has,
there is handicapped...then, arrived at the
airport. Now get to the transit and transit
to the hotel”
Wheelchair participant
“Hotel is less accessible and most of the
time the hotel staff will assist me. However,
there is some of the staff unaware the need
of PWDs”.
Blind participant
“I have to check a lot of websites, the
service provider always not updated. It’s
very important to see reviews what are
the people say about it and then if you are
taking a group, you better go there recce
and check”.
NGOs participant
“Each hotel must at least provide one room
with facilities for the disable included lower
bed, shaft, table, ramp and have to provide
according to OKU Act 2007 and ensure
entrance tall is accessible by wheelchair”.
Government agency
Hotel and Accomodations Tourist Attractions
“Behind Bangunan Sultan Abdul Samad,
there will be some transformation. So,
public can access. We have discussed to
make people friendly including the disable
whey they can access that area…we did
care of that”.
Government agency
The purpose of this study is to investigate
the provision and the quality of facilities
accessiblebythePWDsintheselectedtourist
attraction buildings in the city of KL.
“...Accessible tourism enables people with
access requirements, including mobility,
vision, hearing and cognitive dimensions
of access, to function independently and
with equity and dignity through the delivery
of universally designed tourism products,
services and environments. This definition
is inclusive of all people including those
travelling with children in prams, people
with disabilities and seniors”.
(Darcy & Dickson, 2009: 34)
NATIONAL PLANETARIUM
Suggestion;
to make one of the counter as an accessible
ticket counter which is lower in height for
wheelchair or shorter user.
Recommendations;
Disable toilet should be designed according
to universal design guideline.
ISLAMIC ARTS MUSEUM MALAYSIA
Recommendations;
Ramp design for disabled should be more
than 1:12, the most suitable should be at
1:15 ratio.
Railings should be installed on both sides for
ease of user.
Color contrast is required to show the
difference in level.
Recommendations;
To fix height of railings at ramp.
NATIONAL MUSEUM
Recommendations;
Railing that is grip friendly with rounded
surface should be considered at the width
less than 3000 mm.
Floorsurfacetobereplacedwithlessslippery
material, or attached with anti-slip strip.
The signs are clear and simple, but not easy
to read from distance due to small lettering
size and symbol of accessibility.
Use signage panel that is contrasting with
the wall behind (recommendation).
NATIONAL TEXTILE MUSEUM
Recommendations;
The drainage holes need to be shift to make
way for curb ramp to be installed.
Curb ramp design should use appropriate
measurement, and has tactile for PWDs user.
The access to curb has no ramp, and guiding
tactile to lead visitors from the opposite
road to the museum entrance. The distance
between bollard is in minimal to allow
wheelchair.
Existing lift should be replaced with universal/handicapped friendly lift.
ROYAL MUSEUM
Provide taxi stand or bus station.
Provideacarparkingbayneartotheticketing
counter,sothatitiseasierforthemtorequest
for a buggy service to the museum.
Recommendation;
Provide signage according to standard for
exits.
Relocate fire extinguisher at places easily
located and access
Reference: Darcy, S., & Dickson, T. (2009). A Whole-
of-LifeApproachtoTourism:TheCaseforAccessible
Tourism Experiences. Journal of Hospitality and
Tourism Management, 16(1), 32-44.
Recommendations
Tourism buildings in
Kuala Lumpur and Access
Audit Survey
The pedestrian pathway and access lobby
should be even and flushed to ease
wheelchair user. The usage of different
materials good to distinguish the changes of
space.
The entrance should have guiding tactile
along pedestrian pathway, and warning
tactile at any level changes.
Focus group session participants
Stakeholders’discussion session Stakeholders’discussion session
Ticket counter for visitor
The wash basin and mirror is a bit too high (850mm),
not comfortable for wheelchair user to reach
Existing ramp is at 1:7 ratio not complied with the
standard of 1:12
Railings height is too low at 900mm
View of staircase from road level
Anti-slip strip
There are no designated accessible parking space for
PWDs at the main entrance
The fire extinguisher is not easily identifiable and its
obstructed by the railings.

Kuala Lumpur Neighbourhood Case Study Taman Tun Dr. Ismail

Recommended

Recommended

More Related Content

Similar to Kuala Lumpur Neighbourhood Case Study Taman Tun Dr. Ismail

Similar to Kuala Lumpur Neighbourhood Case Study Taman Tun Dr. Ismail (20)

More from Hazreena Hussein

More from Hazreena Hussein (20)

Recently uploaded

Recently uploaded (20)

Kuala Lumpur Neighbourhood Case Study Taman Tun Dr. Ismail