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PUBLIC TRANSPORTATION: 
STUDENT PERCEPTION 
TOWARD PASSENGER SAFETY 
IN PUBLIC BUSES. 
TEAM MEMBER : 
> FARHANA,AZIRA,SYAZLINA,ZAFIRAH,SAKINA <
1)BACKGROUND 
OF STUDY 
INTRODUCTION 
2)STATEMENT 
OF PROBLEM 
3)PURPOSE 
OF STUDY 
4)OBJECTIVE 
OF STUDY 
5)RESEARCH 
QUESTION 
8)DEFINATION 
OF TERM 
7)SCOPE OF 
THE STUDY 
6)SIGNIFICANT 
OF STUDY
• National Land Public Transport Master Plan provides a 
comprehensive strategies for the transformation to achieve the vision 
of making public transport as the choices for mobility by 2030. 
BACKGROUND OF 
STUDY 
• A lot of accident occurs because of public transport's operational failure and 
there is involving the many lives of the passenger. It was stated in the Centre 
for Disease Control and Prevention that the number of death because accident 
is 126,438. 
STATEMENT OF 
PROBLEM 
• The purpose of the study described the public bus's driver can impact the 
passenger safety when using this kind of public transport. The facilities set in 
the public bus also can influence the operation beside to give a comfort service 
to the passenger. 
PURPOSE OF 
STUDY 
• to identify important factors determining the performance driver of public buses 
to assure the passenger safety in public transport 
• to determine the facilities that can give high impact toward passenger safety 
OBJECTIVE OF 
STUDY
• What are the important factors determining the performance driver of public buses to assure the passenger 
safety in public transport based on the student’s perception? 
• What are the facilities that can give high impact toward passenger safety when using the public from point 
of view of student? 
RESEARCH 
QUESTION 
• to control the number of accident occur involving public transport especially public buses and 
suggest the suitable solution to overcome the problem. 
• to increase the satisfactory of the public transport user at the same times to promote the public 
transportation as the choice of mobility. 
SIGNIFICANT 
OF STUDY 
• The scope of this study is the safety of the passenger when using the public transport especially public 
bus. The respondent, who were between the ages of 18 to 26 years old, were selected from the 
Professional English 2 class. The questionnaires is examined the factor of that influence driver’s 
performance and the facilities that give high impact to passenger safety. 
SCOPE OF 
THE STUDY 
• PUBLIC TRANSPORT=all multiple occupancy vehicle services designed to transport customers on 
local and regional routes. 
• PUBLIC BUS DRIVER=bus drivers experience the same environmental traffic condition, concern for 
passengers’ comfort/safety and the need to adhere to timetables. 
• FACILITIES=something design to serve a specific function affording a convenience or service. 
DEFINITION OF 
TERM
Increased sophisticated 
of transport network 
and services 
Strategic imperatives to 
improve accessibility, 
quality and safety of the 
land 
Develop creative 
solution that improve 
Accessibility and 
sustainability
Passenger Safety 
A bus must be a 
pleasing, safe way to 
travel 
Efforts to improve bus 
safety in Japan mainly 
focus on crash safety 
measures for passenger 
in frontal collisions. 
To measure quantitatively 
the effectiveness of 
passenger protection 
measures for a large bus by 
crash testing
- Professional drivers generally have higher levels of training and experience, 
and by virtue of their profession have attitudes, which are more likely to 
promote safe driving. 
-Driving a bus has been documented and classified as a highly stressful 
employment due to high conflicting demand and lack of control over work 
pace and driving situations (Dorn, Stephen et al. 2010). 
-Professional bus driver must have higher levels of personal energy, enjoying 
the company of large groups of people, and being willing to try new things 
than shuttle service bus drivers. 
-Working hours have been largely responsible for problems in physical health, 
work performance, safety and accidents. 
-Bus drivers must have knowledge and skill of handling and maneuvering the 
bus he/she drive, the bus route, all regulations, standard and driving procedure 
and scheduling systems.
Public transport systems must 
also support national safety and 
security initiatives, particularly in 
high-traffic areas as transport 
interchanges.
PERCEPTION 
1) 30 different service attributes ranging from punctuality and 
reliability were considered important to passenger and caused 
dissatisfaction if not delivery to a satisfactory standard, with the 
public transport organization deeming it important to try their 
best to meet passenger reasonable needs at all times (Samson 
and Thompson, 2007). 
2) Passenger considers important cleanliness and comfort are the 
public transport variables that users valued most. 
3) To make the quality of services provided by public transport 
operator more attractive, safe, conducive and affordable to the 
general public, thereby reducing the number of individual 
private cars on the road and also to reduce traffic volumes, the 
present study seeks to determine passengers’ satisfaction with 
the services provided by the public bus transport operators
RESEARCH 
METHODOLOGY 
INTRODUCTION 
DEF : is a way 
to find out the 
result of a 
given problem 
on a specific 
matter or 
problem that is 
also referred as 
research 
problem. 
Survey : The public 
transportation 
perception toward 
passenger safety 
public buses. 
First Objective : 
Performance of drive 
Second Objective : 
The facilities of public 
buses
RESEARCH INSTRUMENTS 
Type: 
Quantitative 
(Questionnaire) 
: The open – 
ended question 
only 
To generate new data, & 
hypotheses or collect 
different information and 
perception 
Have 25 
question 
(likert scale) 
Three section : 
i) Demographic question 
ii) Objective 1 
iii) Objective 2
RESPONDENT 
OF STUDY 
Student UNIKL MITEC ---- BIL 
Course----- Student Class PE 2 
13/2C 
15 Student only 
8 Male & 7 
Female
 
DATA ANALYSIS 
• After the data was collected it was organises and 
analyses. 
• Drive performance include(drug, speed, training, 
women driver, assistant driver & etc.) 
• Facilities of buses include (lighting, wheelchair 
seat, emergency door, special seat, CCTV & etc.) 
• Table were draw and data transfer to pie diagrams 
@ bar graphs
Figure 1
CATEGORY 
SCALE 
STRONGLY 
AGREE 
AGREE UNDECIDED DISAGREE STRONGLY 
DISAGREE 
ALCOHOL AND DRUG TESTING 10 2 2 0 1 
FOLLOW THE SPEED BY SPAD 7 5 2 1 0 
DRIVER TRAINING 8 4 1 2 0 
WOMEN DRIVER 1 7 4 2 1 
ASSISTANT DRIVER 7 4 2 0 2 
USE MOBILE PHONE WHILE DRIVING 6 6 2 1 0 
REST FOR DRIVER 6 7 1 1 0 
VALID LICENSE 9 3 1 1 1 
AGE LIMIT 6 6 0 2 0 
ONE YEAR EXPERIENCE 4 6 3 1 1 
TABLE A
FIGURE A
CATEGORY 
SCALE 
STRONGLY AGREE AGREE UNDECIDED DISAGREE STRONGLY DISAGREE 
BUS LIGHTING 9 6 0 1 0 
WHEEL CHAIR SEAT 8 4 3 0 0 
EMERGENCY DOOR 10 4 0 1 0 
SPECIAL SEAT 11 3 0 1 0 
CCTV IN THE BUS 7 3 4 1 0 
FIRE EXTINGUISHER 8 5 1 1 0 
SEAT BELT 6 7 2 0 0 
FACILITIES INFLUENCE PASSENGER 
9 5 0 1 0 
SAFETY 
TIMETABLE INFORMATION 5 6 4 0 0 
INFORMATION BOARD 8 6 1 0 0 
TABLE B
Figure B
RECOMMENDATION 
Good facilities 
from contractor 
CCTV Cameras 
in Transit 
Systems 
Fire-extinguishers 
Wheelchairs
Recommendation For 
Driver 
Training for 
driver bus 
Counseling 
for driver 
Bonuses to the 
bus driver 
Work shift
The following conclusion can 
be drawn from the study 
shows about driver. The driver 
must follow up training and 
counseling . Beside that, them 
must get bonuses and work 
shift. 
Student Perception To 
Toward Passenger Safety In 
Public Buses. 
In addition , the facilities 
must comfortable and have 
new technology to passenger 
safety like Good facilities from 
contractor , CCTV cameras in 
transit systems, fire-extinguishers 
and wheelchairs 
.
Public Transport

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Public Transport

  • 1. PUBLIC TRANSPORTATION: STUDENT PERCEPTION TOWARD PASSENGER SAFETY IN PUBLIC BUSES. TEAM MEMBER : > FARHANA,AZIRA,SYAZLINA,ZAFIRAH,SAKINA <
  • 2. 1)BACKGROUND OF STUDY INTRODUCTION 2)STATEMENT OF PROBLEM 3)PURPOSE OF STUDY 4)OBJECTIVE OF STUDY 5)RESEARCH QUESTION 8)DEFINATION OF TERM 7)SCOPE OF THE STUDY 6)SIGNIFICANT OF STUDY
  • 3. • National Land Public Transport Master Plan provides a comprehensive strategies for the transformation to achieve the vision of making public transport as the choices for mobility by 2030. BACKGROUND OF STUDY • A lot of accident occurs because of public transport's operational failure and there is involving the many lives of the passenger. It was stated in the Centre for Disease Control and Prevention that the number of death because accident is 126,438. STATEMENT OF PROBLEM • The purpose of the study described the public bus's driver can impact the passenger safety when using this kind of public transport. The facilities set in the public bus also can influence the operation beside to give a comfort service to the passenger. PURPOSE OF STUDY • to identify important factors determining the performance driver of public buses to assure the passenger safety in public transport • to determine the facilities that can give high impact toward passenger safety OBJECTIVE OF STUDY
  • 4. • What are the important factors determining the performance driver of public buses to assure the passenger safety in public transport based on the student’s perception? • What are the facilities that can give high impact toward passenger safety when using the public from point of view of student? RESEARCH QUESTION • to control the number of accident occur involving public transport especially public buses and suggest the suitable solution to overcome the problem. • to increase the satisfactory of the public transport user at the same times to promote the public transportation as the choice of mobility. SIGNIFICANT OF STUDY • The scope of this study is the safety of the passenger when using the public transport especially public bus. The respondent, who were between the ages of 18 to 26 years old, were selected from the Professional English 2 class. The questionnaires is examined the factor of that influence driver’s performance and the facilities that give high impact to passenger safety. SCOPE OF THE STUDY • PUBLIC TRANSPORT=all multiple occupancy vehicle services designed to transport customers on local and regional routes. • PUBLIC BUS DRIVER=bus drivers experience the same environmental traffic condition, concern for passengers’ comfort/safety and the need to adhere to timetables. • FACILITIES=something design to serve a specific function affording a convenience or service. DEFINITION OF TERM
  • 5. Increased sophisticated of transport network and services Strategic imperatives to improve accessibility, quality and safety of the land Develop creative solution that improve Accessibility and sustainability
  • 6. Passenger Safety A bus must be a pleasing, safe way to travel Efforts to improve bus safety in Japan mainly focus on crash safety measures for passenger in frontal collisions. To measure quantitatively the effectiveness of passenger protection measures for a large bus by crash testing
  • 7. - Professional drivers generally have higher levels of training and experience, and by virtue of their profession have attitudes, which are more likely to promote safe driving. -Driving a bus has been documented and classified as a highly stressful employment due to high conflicting demand and lack of control over work pace and driving situations (Dorn, Stephen et al. 2010). -Professional bus driver must have higher levels of personal energy, enjoying the company of large groups of people, and being willing to try new things than shuttle service bus drivers. -Working hours have been largely responsible for problems in physical health, work performance, safety and accidents. -Bus drivers must have knowledge and skill of handling and maneuvering the bus he/she drive, the bus route, all regulations, standard and driving procedure and scheduling systems.
  • 8. Public transport systems must also support national safety and security initiatives, particularly in high-traffic areas as transport interchanges.
  • 9. PERCEPTION 1) 30 different service attributes ranging from punctuality and reliability were considered important to passenger and caused dissatisfaction if not delivery to a satisfactory standard, with the public transport organization deeming it important to try their best to meet passenger reasonable needs at all times (Samson and Thompson, 2007). 2) Passenger considers important cleanliness and comfort are the public transport variables that users valued most. 3) To make the quality of services provided by public transport operator more attractive, safe, conducive and affordable to the general public, thereby reducing the number of individual private cars on the road and also to reduce traffic volumes, the present study seeks to determine passengers’ satisfaction with the services provided by the public bus transport operators
  • 10. RESEARCH METHODOLOGY INTRODUCTION DEF : is a way to find out the result of a given problem on a specific matter or problem that is also referred as research problem. Survey : The public transportation perception toward passenger safety public buses. First Objective : Performance of drive Second Objective : The facilities of public buses
  • 11. RESEARCH INSTRUMENTS Type: Quantitative (Questionnaire) : The open – ended question only To generate new data, & hypotheses or collect different information and perception Have 25 question (likert scale) Three section : i) Demographic question ii) Objective 1 iii) Objective 2
  • 12. RESPONDENT OF STUDY Student UNIKL MITEC ---- BIL Course----- Student Class PE 2 13/2C 15 Student only 8 Male & 7 Female
  • 13.  DATA ANALYSIS • After the data was collected it was organises and analyses. • Drive performance include(drug, speed, training, women driver, assistant driver & etc.) • Facilities of buses include (lighting, wheelchair seat, emergency door, special seat, CCTV & etc.) • Table were draw and data transfer to pie diagrams @ bar graphs
  • 15. CATEGORY SCALE STRONGLY AGREE AGREE UNDECIDED DISAGREE STRONGLY DISAGREE ALCOHOL AND DRUG TESTING 10 2 2 0 1 FOLLOW THE SPEED BY SPAD 7 5 2 1 0 DRIVER TRAINING 8 4 1 2 0 WOMEN DRIVER 1 7 4 2 1 ASSISTANT DRIVER 7 4 2 0 2 USE MOBILE PHONE WHILE DRIVING 6 6 2 1 0 REST FOR DRIVER 6 7 1 1 0 VALID LICENSE 9 3 1 1 1 AGE LIMIT 6 6 0 2 0 ONE YEAR EXPERIENCE 4 6 3 1 1 TABLE A
  • 17. CATEGORY SCALE STRONGLY AGREE AGREE UNDECIDED DISAGREE STRONGLY DISAGREE BUS LIGHTING 9 6 0 1 0 WHEEL CHAIR SEAT 8 4 3 0 0 EMERGENCY DOOR 10 4 0 1 0 SPECIAL SEAT 11 3 0 1 0 CCTV IN THE BUS 7 3 4 1 0 FIRE EXTINGUISHER 8 5 1 1 0 SEAT BELT 6 7 2 0 0 FACILITIES INFLUENCE PASSENGER 9 5 0 1 0 SAFETY TIMETABLE INFORMATION 5 6 4 0 0 INFORMATION BOARD 8 6 1 0 0 TABLE B
  • 19. RECOMMENDATION Good facilities from contractor CCTV Cameras in Transit Systems Fire-extinguishers Wheelchairs
  • 20. Recommendation For Driver Training for driver bus Counseling for driver Bonuses to the bus driver Work shift
  • 21. The following conclusion can be drawn from the study shows about driver. The driver must follow up training and counseling . Beside that, them must get bonuses and work shift. Student Perception To Toward Passenger Safety In Public Buses. In addition , the facilities must comfortable and have new technology to passenger safety like Good facilities from contractor , CCTV cameras in transit systems, fire-extinguishers and wheelchairs .