The document discusses using design thinking approaches to learning and work. It notes that the traditional model of separate learning, working and retirement stages is being replaced by a multi-stage model of ongoing learning, change and skill development. Design thinking can be applied to create learning experiences that reinforce learning through doing, align content with how people absorb information, target early adopters, and rely on over communication. The document provides tips on how to educate a workforce in design thinking to drive innovation and create relevant learning materials using design thinking principles.

2. Date
Learning by design
Leveraging design thinking
to learn at work
Janaki Kumar | VP, SAP Designs, Head of Strategic Design Services, Americas

3. Date
Learning by design
Leveraging design thinking
to learn at work
Janaki Kumar | VP, SAP Designs, Head of Strategic Design Services, Americas

5. What advice do you
have for Emma?

6. 0 25 50 75 100
LEARN WORK RETIRE
OLD APPROACH TO LEARNING AND WORK - THE 3 STAGE LIFENEW APPROACH TO LEARNING AND WORK - THE MULTI-STAGE LIFE
WORK
LEARN
CHANGE
RETIRELEARN TO LEARN
UN-LEARN
RE-LEARN
Source: Jenny Dearborn, SVP & Chief Learning Officer, SAP, May 2017
NEW APPROACH TO LEARNING AND WORK - THE MULTI-STAGE LIFE

7. 0 25 50 75 100
LEARN WORK RETIRE
@janakikumar
OLD APPROACH TO LEARNING AND WORK - THE 3 STAGE LIFE
WORK
LEARN
CHANGE
RETIRELEARN TO LEARN
UN-LEARN
RE-LEARN
Source: Jenny Dearborn, SVP & Chief Learning Officer, SAP, May 2017
NEW APPROACH TO LEARNING AND WORK - THE MULTI-STAGE LIFE

8. Source: US Census Bureau, Current Population Survey
1975 1980 1985 1990 1995 2000 2005 2010 2015

9. Source: US Census Bureau, Current Population Survey
1975 1980 1985 1990 1995 2000 2005 2010 2015
ROUTINE OCCUPATIONS

10. Source: US Census Bureau, Current Population Survey
1975 1980 1985 1990 1995 2000 2005 2010 2015
ROUTINE OCCUPATIONS
NON-ROUTINE OCCUPATIONS

11. Source: US Census Bureau, Current Population Survey
1975 1980 1985 1990 1995 2000 2005 2010 2015
ROUTINE OCCUPATIONS
NON-ROUTINE OCCUPATIONS
How might you keep your workforce
current, relevant and set up to be
successful for many years?

12. Janaki Kumar
VP, SAP Designs
Head of Strategic Design Services, Americas
Stanford LEAD Instructor

13. Janaki Kumar
VP, SAP Designs
Head of Strategic Design Services, Americas
Stanford LEAD Instructor

14. Date

16. SAP Design
Thinking Journey

17. SAP Design
Thinking Journey
2005
“d.school” founded
2010
Palo Alto AppHaus creates first
consumer apps
2014
Fiori launched
2013
AppHaus Heidelberg Design
Services for Design Co-innovation
2015
Red Dot Awards x4
2016
BUILD launches

18. Design DeliverDiscover
Scope
360° Research
Synthesize
Ideate
Prototype
Validate
Implement
Test
Deploy
Design Thinking Process

19. Design DeliverDiscover
Scope
360° Research
Synthesize
Ideate
Prototype
Validate
Implement
Test
Deploy
Problem Finding Problem Solving
Understand Synthesis Brainstorm Prototyping
Design Thinking Process

20. Three Core Elements of
Design Thinking

21. Empathy Collaboration Iteration
Three Core Elements of
Design Thinking

24. Design Thinking
in Corporate Education

25. Educate workforce in
designed thinking to create
innovations

26. Leverage design thinking
to create learning materials that
enable workforce

27. Tips for success

28. Reinforce learning
by doing

29. Align content creation
and absorption

30. Focus on
early adopters

31. Over communicate

32. Janaki Kumar
Head of SAP AppHaus Palo Alto
SAP Design
janaki.kumar@sap.com
SAP Labs
3475 Deer Creek Road
Palo Alto, CA 94304
Design Thinking in Corporate Education
1. Educate your workforce in design thinking
to create innovations
2. Use design thinking to create learning materials that
are relevant to your workforce
Tips for success
1. Reinforce learning by doing
2. Align content creation and absorption
3. Focus on early adopters
4. Over communicate