Session 7: Building an Effective Learning Partnership With Your CEO (David Hanrahan, VP of People Operations of Zendesk)

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David Hanrahan, VP of People Operations at Zendesk, will share his experience as a People leader navigating complex relationships with CEOs at Twitter, Change.org and Zendesk. He'll also share how he leveraged these relationships to champion important L&D initiatives for the organizations he was a part of.

Technology

David Hanrahan, 
VP, People Operations at Zendesk
Building an  
eﬀective learning  
partnership with  
your CEO

How do you build a learning organization  
through partnering with your CEO?

The operational CEO
Leaders teaching leaders
The growth CEO
Start small
The product-focus CEO
Leveraging leadership

The operational CEO
Leaders teaching leaders
The growth CEO
Start small
The product-focus CEO
Leveraging

Dick Costolo me
I want to create  
and lead a manager
training class

Leadership led
management training
Janet
Brandy
Do this…
Do this…
Me
?

Radical 
Candor
Obnoxious
Aggression
Manipulative
Insincerity
Care personally
challenge directly
Ruinous 
Empathy

Leadership led
management training
Dick’s Ten Commandments
Meli a

Dick’s Ten Commandments
Leadership led
management training
Mellissa’s  Twitter Core 5

Find the learning passion of the CEO; 
let them own it & hone it
What worked
Leadership led
management training

Start with manager training  
and build in-house
What worked

Parallel learning curriculum and  
terminology
What didn’t work
Dick’s Ten 
Commandments
Mellissa’s  Twitter Core 5

Be careful if curriculum not  
role modeled
What didn’t work

The operational CEO
Leaders teaching
The growth CEO
Start small
The product-focus CEO
Leveraging

Management 
Training
Need to be fair to  
everyone!
Daily, weekly,  
monthly?
Mandatory?
Where to start?
Who’s accountable?
What if we…
Operational?
Content  
anyone?

Need to be fair to  
everyone!
Daily, weekly,  
monthly?
Mandatory?
Global?
Where to start?
Who’s accountable?
What if we…
Operational?
Content  
anyone?Just do it!

When hit with a wall,  
go small
What worked

Analysis paralysis
What didn’t work
Need to be fair to  
everyone!
Daily, weekly,  
monthly?
Mandatory?
Global?
Where to start?
Who’s accountable?
What if we…
Operational?
Content  
anyone?

Here it is!
ManagementTraining 101
Going it alone; being a sole author
What didn’t work
?

Unclear accountability  
and empowerment
What didn’t work
Who’s with  
me?
ManagementTraining 101

The operational CEO
Leaders teaching
The growth CEO
Start small
The product-focus CEO
Leveraging leadership

Peter Fenton
Board
Look at what they
did at Twitter
!
Mikkel, CEO

Agenda:
Manager  
Development 
Program
Anne

Agenda:
Manager  
Development 
Program
Negar
Global L&D

Board member L&D whisperer
What worked
Peter Fenton
Board

Collaborate on manager training,  
but retain accountability for it
What worked

Hand oﬀ the baton at the right time
What worked
Global

Forcing the CEO to speak outside  
their comfort zone
What didn’t work
?

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💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™: See how to accelerate model training and optimize model performance with active learning Learn about the latest enhancements to out-of-the-box document processing – with little to no training required Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath. Speakers: 👨‍🏫 Andras Palfi, Senior Product Manager, UiPath 👩‍🏫 Lenka Dulovicova, Product Program Manager, UiPath

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The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development. The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers: State of global ICS asset and network exposure Sectoral targets and attacks as well as the cost of ransom Global APT activity, AI usage, actor and tactic profiles, and implications Rise in volumes of AI-powered cyberattacks Major cyber events in 2024 Malware and malicious payload trends Cyberattack types and targets Vulnerability exploit attempts on CVEs Attacks on counties – USA Expansion of bot farms – how, where, and why In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East Why are attacks on smart factories rising? Cyber risk predictions Axis of attacks – Europe Systemic attacks in the Middle East Download the full report from here: https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/

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Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application. In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics. Length: 30 minutes Session Overview ------------------------------------------- During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana: - What out-of-the-box solutions are available for real-time monitoring JMeter tests? - What are the benefits of integrating InfluxDB and Grafana into the load testing stack? - Which features are provided by Grafana? - Demonstration of InfluxDB and Grafana using a practice web application To view the webinar recording, go to: https://www.rttsweb.com/jmeter-integration-webinar

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Session 7: Building an Effective Learning Partnership With Your CEO (David Hanrahan, VP of People Operations of Zendesk)

2. David Hanrahan,  VP, People Operations at Zendesk Building an   eﬀective learning   partnership with   your CEO

3. David Hanrahan,  VP, People Operations at Zendesk Building an   eﬀective learning   partnership with   your CEO

4. How do you build a learning organization   through partnering with your CEO?

5. The operational CEO Leaders teaching leaders The growth CEO Start small The product-focus CEO Leveraging leadership

6. The operational CEO Leaders teaching leaders The growth CEO Start small The product-focus CEO Leveraging

7. 2011 | 600 employees

9. Dick Costolo me I want to create   and lead a manager training class

10.

11. Leadership led management training Janet Brandy Do this… Do this… Me ?

12. clarity unclarity

13. Radical  Candor Obnoxious Aggression Manipulative Insincerity Care personally challenge directly Ruinous  Empathy

14. Kim

15.

16. Leadership led management training Dick’s Ten Commandments Meli a

17. Dick’s Ten Commandments Leadership led management training Mellissa’s  Twitter Core 5

18. Find the learning passion of the CEO;  let them own it & hone it What worked Leadership led management training

19. Leaders teaching leaders What worked

20. Start with manager training   and build in-house What worked

21. Parallel learning curriculum and   terminology What didn’t work Dick’s Ten  Commandments Mellissa’s  Twitter Core 5

22. Be careful if curriculum not   role modeled What didn’t work

23. The operational CEO Leaders teaching The growth CEO Start small The product-focus CEO Leveraging

24. Jen lola Ben BJW Me

25. Jen lola Ben BJW CEO Me

26. Management  Training

27. Management  Training Need to be fair to   everyone! Daily, weekly,   monthly? Mandatory? Where to start? Who’s accountable? What if we… Operational? Content   anyone?

28. Need to be fair to   everyone! Daily, weekly,   monthly? Mandatory? Global? Where to start? Who’s accountable? What if we… Operational? Content   anyone?Just do it!

29. When hit with a wall,   go small What worked

30. Analysis paralysis What didn’t work Need to be fair to   everyone! Daily, weekly,   monthly? Mandatory? Global? Where to start? Who’s accountable? What if we… Operational? Content   anyone?

31. Here it is! ManagementTraining 101 Going it alone; being a sole author What didn’t work ?

32. Unclear accountability   and empowerment What didn’t work Who’s with   me? ManagementTraining 101

33. The operational CEO Leaders teaching The growth CEO Start small The product-focus CEO Leveraging leadership

34. Agenda: Manager   Development  Program

35. Mikkel, CEO

36. Peter Fenton Board Mikkel, CEO

37. Peter Fenton Board Look at what they did at Twitter ! Mikkel, CEO

38.

39.

40. Agenda: Manager   Development  Program Anne

41. Agenda: Manager   Development  Program

42. Agenda: Manager   Development  Program Negar Global L&D

43. Board member L&D whisperer What worked Peter Fenton Board

44. Collaborate on manager training,   but retain accountability for it What worked

45. Hand oﬀ the baton at the right time What worked Global

46. Forcing the CEO to speak outside   their comfort zone What didn’t work ?

47. Forgetting to scale messaging What didn’t work Brand +  Program

48. The operational CEO Leaders teaching leaders The growth CEO Start small The product-focus CEO Leveraging leadership

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