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Learning
For The Sustainable Enterprise

      Muhammad Usman Bashir
      Why SkillSoft?
Learning for the
Sustainable Enterprise™
What is sustainability?
Sustainability is a solid business principle that means to sustain
positive results over a longer period, for more stakeholders,
while reducing costs and negative impacts.

                        What is the role of learning in the
                            sustainable enterprise?

                          Maximize       Prepare for
                                                         Do more
                         the value of       the
                                                         with less
                           people        unexpected

                          Expand the     Provide the     Provide the
                            scope of     widest range   most efficient
                           training to    of learning   and effective
                              more        resources,       path to
                        employees, on    available on     learning
                        more subjects,     demand
                        in more forms

                          Improved
                                          Increased     Productivity,
                        Organizational
                                            Agility     profitability
                         Performance
Learning For The Sustainable Enterprise

Learning for all                           Performance



                                                     Retention
                   Creativity


                                Engagement
           Innovation


                            Productivity



              Maximize The Value Of People
Learning for the
Sustainable Enterprise

     Readiness


                 On-Demand


                        Innovation
Problem-Solving                                        Agility



     Critical Thinking Skills        Instant Answers



                 Prepare For The Unexpected
Learning for the Sustainable
Enterprise
            Reduce Costs



 Expand Learning

                                           Any Time


                                                  Eco-Friendly
                     More Options


 More Learners                      Any Place



                    Do More For Less
Learning Partner
  Requirements:
1. Experience and stability
2. Customer focus
3. Commitment to learning
   innovation
SkillSoft Experience and Stability

•   Put SkillSoft’s 10+ years of experience in technology-enabled
    learning to work for your organization
•   The largest company in the world with a sole focus on e-learning
     – Fiscal Year 2010 revenue target of $300-$312 million with earnings (EPS)
       growth of 20-26%
     – Stable, hands-on management team
     – Financial health is verifiable through
       filings made as a publicly-traded company

•   Ownership of all major products
     – Increases ability to respond to customer
       needs and ensure integration of content
       and delivery systems
     – Mature, Level 4 SaaS Technology
     – 27,000+ content products
         • 18 languages
         • 14 learning modalities

•   500+ customer-facing employees to help ensure customer success
•   15% of revenue invested in R&D in FY 2009
2008       Live Learning, Learning
 A History of                                                                 Portlets, German &
                                                                              Spanish Books collections

 Learning Innovation                                 2007        Leadership Development Channel,
                                                                 Books24x7 Chapters-To-Go,
                                                                 KnowledgeCenter Editor, Narrated
                                                                 Animation courses, NETg acquisition

                                        2006        KnowledgeCenters, Business Impact Series,
                                                    Challenge Series, Books24x7 On-The-Go platform,
                                                    AnalystPerspectives

                              2005        OLSA, Legal Compliance courses, Well-BeingEssentials

                         2004        ExecSummaries, EngineeringPro, Express Guides, Dialogue Live,
                                     Dialogue Design

                  2003       Multi-Modal Search & Learn, Learning Programs, ILT module, Credentialing,
                             Certification View, Advanced Groups, ES&H compliance courses

            2002        SmartForce merger, Blended Learning Toolkits, 508 Accessibility

       2001        Books24x7 acquisition (ITPro, BusinessPro, OfficeEssentials), SkillBriefs, SkillSims

   2000       SkillPort platform, Search & Learn, case study exercises, first localized courses,
              Customization Toolkit, AICC certification

1999      First generation business courses, ID model, learning object design, assessment mode,
          Job Aids, RolePlays

1998   SkillSoft founded
Comprehensive Services


Learning Consultants             Solutions Services           Custom Development
• Your expert resource           • For-fee services           • Learning solutions
  before, during and after         designed to maximize         tailored to your unique
  implementation                   business results             business needs
• Largest core services          • An extension of your       • Courses, simulations,
  offering – included with         team, virtual or on-site     games and a variety of
  every SkillSoft                • Programs customized to       delivery options: online,
  implementation                   meet your exact needs        CBT, podcasts
• Certified professionals        • Services include:          • Flexible options for
• Comprehensive best                                            hosting, technology,
                                   Blended learning
  practices, tools and             services, program            maintenance and
  methodologies                    management, shared           support
• Services include:
                                   services                   • Full development or
                                                                customization of existing
   Program & curriculum
   design, technical planning,                                  SkillSoft products
   marketing strategy,
   reporting strategy,
   performance &
   measurement
The SkillSoft Learning Growth Model™
                                   A model for establishing a vision

•   A five-stage framework that maps the path to learning
    maturity for an organization and its programs

•   Creates a blueprint focused on the alignment of
    learning to talent needs and obtaining the critical
                                                                       Where would you like
    objectives for each stage
                                                                       your organization to
•   Provides sound strategies that increase the overall                 be in 1 to 3 years?
    performance of learners and teams and accelerate
    business results
                                                                              Stage 5
                                                           Stage 4            Optimize
                                         Stage 3          Systematic       Enterprise-wide
                                                                              Learning
                        Stage 2         Strategic          Integrate
                                                           Learning
       Stage 1          Target            Align
                                         Learning
     Supplement         Manage
                        Learning          Break
        Initiate                         Through
       Learning
Heritage of Customer Focus

• 3,000 customers, 10.5 million learners
    – Approximately 50% of Fortune 500
    – All US cabinet level agencies and all
      branches of military
    – Weighted renewal rate of 97% in
      Fiscal Year 2009
• SkillSoft ranked third among all software
  companies surveyed for customer loyalty
  by TNS Prognostics

             SkillSoft 2008 Customer Satisfaction Survey
      Intend to Repurchase                                 93%
 Willing to Act as Reference                               93%
          Customer Service                                 93%
             Product Quality                               94%
    Ease of Doing Business                                 94%

  Survey: TNS Prognostics        20%   40%   60%    80%
High-Performing Companies Choose SkillSoft
SkillSoft Supports Leading Global Industries


    SkillSoft delivers industry-specific learning and performance support solutions that
     connect corporate strategy and individuals to maximize business performance.



•      Aerospace & Defense                           •    Government
•      Automotive & Transport                        •    Health & Beauty
•      Aviation                                      •    Healthcare
•      Business Services                             •    Higher Education
•      Computer Services                             •    Hospitality
•      Construction Management                       •    Insurance
•      Consumer Products                             •    Manufacturing
•      Document Solutions                            •    Media
•      Education                                     •    Medical Technology
•      Electronic Components                         •    Pharmaceuticals
•      Energy & Utilities                            •    Staffing
•      Engineering                                   •    Telecommunications
•      Financial Services
SkillSoft Award-Winning Products
• Elearning! Magazine Awards: 2007-2011
     • Best Social Learning Tool: 2011
     • Best Learning Management System: 2010
     • Best Leadership Development Program: 2010
     • Best IT Content: 2007, 2008, 2009, 2010, 2011
     • Best Off-The-Shelf Courseware: 2007
     • Best Soft Skills Content: 2007, 2008
     • Best Compliance Content: 2008, 2010
     • Best Leadership Training: 2007
• TrainingIndustry.com: 2006-2011
     • Top 20 Learning Portal Companies: 2010, 2011
     • Top 20 IT Training Companies: 2008, 2009, 2010
     • Top 20 Companies in the Training Outsourcing Industry: 2006, 2007

 • Brandon Hall Research: 2009-2010
      • Bronze Medal in Best Advance in Social Learning Technology: 2010
      • Gold Medal for Best Advance in Technology for Virtual-Classroom Training: 2009
  • LearnX Asia Pacific Awards: 2009-2010
       • Platinum: 2010
       • Gold: 2009
  • Military Training Technology Magazine: 2007, 2008, 2010, 2011
       • MT2 Top Training and Simulation Company: 2008
  • The e-Learning Guild Research Platinum Award: 2007
       • For Satisfaction Among Large Enterprise LMS Customers – SkillPort: 2007

  • Bersin & Associates Learning Leader Award: 2007
       • Learning Leader for KnowledgeCenters: 2007
“Our research found that organizations
   that utilize SkillSoft’s solutions are 27
  percent more likely to be satisfied with
their learning and development programs
   than industry average organizations.”

  Kevin Martin, Vice President and Principal Analyst for
     Human Capital Management, Aberdeen Group,
                    October 28, 2008
“SkillSoft is a leader in providing
 companies the e-learning tools and
 learning strategies to facilitate rapid
business growth, fill critical talent gaps
and help align activities with business
                  goals.”

  Josh Bersin, president of Bersin and Associates,
                    July 8, 2008
“Finally, another selling point for eLearning
 is that it can be arguably the best way to
 reach tech-savvy young employees who
 are just joining the workforce. Some fast-
    food restaurants have even adopted
  SkillSoft programs that seem more like
     gaming, all the better to capture the
        interest of teen employees.”
Inc Magazine, Weighing the Online Training Options, By Todd
               Wasserman on October, 2008
“SkillSoft enables business organizations
    to maximize business performance
through a combination of comprehensive
   e-learning content, online information
 resources, flexible learning technologies
           and support services.”

 Military Training Technology, Guide to the World's Top
  Simulation and Training Companies, Sept. 15, 2008

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Why Skillsoft Deck

  • 1. Learning For The Sustainable Enterprise Muhammad Usman Bashir Why SkillSoft?
  • 3. What is sustainability? Sustainability is a solid business principle that means to sustain positive results over a longer period, for more stakeholders, while reducing costs and negative impacts. What is the role of learning in the sustainable enterprise? Maximize Prepare for Do more the value of the with less people unexpected Expand the Provide the Provide the scope of widest range most efficient training to of learning and effective more resources, path to employees, on available on learning more subjects, demand in more forms Improved Increased Productivity, Organizational Agility profitability Performance
  • 4. Learning For The Sustainable Enterprise Learning for all Performance Retention Creativity Engagement Innovation Productivity Maximize The Value Of People
  • 5. Learning for the Sustainable Enterprise Readiness On-Demand Innovation Problem-Solving Agility Critical Thinking Skills Instant Answers Prepare For The Unexpected
  • 6. Learning for the Sustainable Enterprise Reduce Costs Expand Learning Any Time Eco-Friendly More Options More Learners Any Place Do More For Less
  • 7. Learning Partner Requirements: 1. Experience and stability 2. Customer focus 3. Commitment to learning innovation
  • 8. SkillSoft Experience and Stability • Put SkillSoft’s 10+ years of experience in technology-enabled learning to work for your organization • The largest company in the world with a sole focus on e-learning – Fiscal Year 2010 revenue target of $300-$312 million with earnings (EPS) growth of 20-26% – Stable, hands-on management team – Financial health is verifiable through filings made as a publicly-traded company • Ownership of all major products – Increases ability to respond to customer needs and ensure integration of content and delivery systems – Mature, Level 4 SaaS Technology – 27,000+ content products • 18 languages • 14 learning modalities • 500+ customer-facing employees to help ensure customer success • 15% of revenue invested in R&D in FY 2009
  • 9. 2008 Live Learning, Learning A History of Portlets, German & Spanish Books collections Learning Innovation 2007 Leadership Development Channel, Books24x7 Chapters-To-Go, KnowledgeCenter Editor, Narrated Animation courses, NETg acquisition 2006 KnowledgeCenters, Business Impact Series, Challenge Series, Books24x7 On-The-Go platform, AnalystPerspectives 2005 OLSA, Legal Compliance courses, Well-BeingEssentials 2004 ExecSummaries, EngineeringPro, Express Guides, Dialogue Live, Dialogue Design 2003 Multi-Modal Search & Learn, Learning Programs, ILT module, Credentialing, Certification View, Advanced Groups, ES&H compliance courses 2002 SmartForce merger, Blended Learning Toolkits, 508 Accessibility 2001 Books24x7 acquisition (ITPro, BusinessPro, OfficeEssentials), SkillBriefs, SkillSims 2000 SkillPort platform, Search & Learn, case study exercises, first localized courses, Customization Toolkit, AICC certification 1999 First generation business courses, ID model, learning object design, assessment mode, Job Aids, RolePlays 1998 SkillSoft founded
  • 10. Comprehensive Services Learning Consultants Solutions Services Custom Development • Your expert resource • For-fee services • Learning solutions before, during and after designed to maximize tailored to your unique implementation business results business needs • Largest core services • An extension of your • Courses, simulations, offering – included with team, virtual or on-site games and a variety of every SkillSoft • Programs customized to delivery options: online, implementation meet your exact needs CBT, podcasts • Certified professionals • Services include: • Flexible options for • Comprehensive best hosting, technology, Blended learning practices, tools and services, program maintenance and methodologies management, shared support • Services include: services • Full development or customization of existing Program & curriculum design, technical planning, SkillSoft products marketing strategy, reporting strategy, performance & measurement
  • 11. The SkillSoft Learning Growth Model™ A model for establishing a vision • A five-stage framework that maps the path to learning maturity for an organization and its programs • Creates a blueprint focused on the alignment of learning to talent needs and obtaining the critical Where would you like objectives for each stage your organization to • Provides sound strategies that increase the overall be in 1 to 3 years? performance of learners and teams and accelerate business results Stage 5 Stage 4 Optimize Stage 3 Systematic Enterprise-wide Learning Stage 2 Strategic Integrate Learning Stage 1 Target Align Learning Supplement Manage Learning Break Initiate Through Learning
  • 12. Heritage of Customer Focus • 3,000 customers, 10.5 million learners – Approximately 50% of Fortune 500 – All US cabinet level agencies and all branches of military – Weighted renewal rate of 97% in Fiscal Year 2009 • SkillSoft ranked third among all software companies surveyed for customer loyalty by TNS Prognostics SkillSoft 2008 Customer Satisfaction Survey Intend to Repurchase 93% Willing to Act as Reference 93% Customer Service 93% Product Quality 94% Ease of Doing Business 94% Survey: TNS Prognostics 20% 40% 60% 80%
  • 14. SkillSoft Supports Leading Global Industries SkillSoft delivers industry-specific learning and performance support solutions that connect corporate strategy and individuals to maximize business performance. • Aerospace & Defense • Government • Automotive & Transport • Health & Beauty • Aviation • Healthcare • Business Services • Higher Education • Computer Services • Hospitality • Construction Management • Insurance • Consumer Products • Manufacturing • Document Solutions • Media • Education • Medical Technology • Electronic Components • Pharmaceuticals • Energy & Utilities • Staffing • Engineering • Telecommunications • Financial Services
  • 15. SkillSoft Award-Winning Products • Elearning! Magazine Awards: 2007-2011 • Best Social Learning Tool: 2011 • Best Learning Management System: 2010 • Best Leadership Development Program: 2010 • Best IT Content: 2007, 2008, 2009, 2010, 2011 • Best Off-The-Shelf Courseware: 2007 • Best Soft Skills Content: 2007, 2008 • Best Compliance Content: 2008, 2010 • Best Leadership Training: 2007 • TrainingIndustry.com: 2006-2011 • Top 20 Learning Portal Companies: 2010, 2011 • Top 20 IT Training Companies: 2008, 2009, 2010 • Top 20 Companies in the Training Outsourcing Industry: 2006, 2007 • Brandon Hall Research: 2009-2010 • Bronze Medal in Best Advance in Social Learning Technology: 2010 • Gold Medal for Best Advance in Technology for Virtual-Classroom Training: 2009 • LearnX Asia Pacific Awards: 2009-2010 • Platinum: 2010 • Gold: 2009 • Military Training Technology Magazine: 2007, 2008, 2010, 2011 • MT2 Top Training and Simulation Company: 2008 • The e-Learning Guild Research Platinum Award: 2007 • For Satisfaction Among Large Enterprise LMS Customers – SkillPort: 2007 • Bersin & Associates Learning Leader Award: 2007 • Learning Leader for KnowledgeCenters: 2007
  • 16. “Our research found that organizations that utilize SkillSoft’s solutions are 27 percent more likely to be satisfied with their learning and development programs than industry average organizations.” Kevin Martin, Vice President and Principal Analyst for Human Capital Management, Aberdeen Group, October 28, 2008
  • 17. “SkillSoft is a leader in providing companies the e-learning tools and learning strategies to facilitate rapid business growth, fill critical talent gaps and help align activities with business goals.” Josh Bersin, president of Bersin and Associates, July 8, 2008
  • 18. “Finally, another selling point for eLearning is that it can be arguably the best way to reach tech-savvy young employees who are just joining the workforce. Some fast- food restaurants have even adopted SkillSoft programs that seem more like gaming, all the better to capture the interest of teen employees.” Inc Magazine, Weighing the Online Training Options, By Todd Wasserman on October, 2008
  • 19. “SkillSoft enables business organizations to maximize business performance through a combination of comprehensive e-learning content, online information resources, flexible learning technologies and support services.” Military Training Technology, Guide to the World's Top Simulation and Training Companies, Sept. 15, 2008