The Future of Learning: Embracing Emerging Trends and Technology Advances to Drive More Effective Training

The Future of Learning: Embracing Emerging Trends and
Technology Advances to Drive More Effective Training
Kerry Brown
SAP

Agenda
 Impact of Learning on the success of your organization
 Innovation and consumerization of IT and its impact on Learning
 Changing demographics of the workplace
 Change Management essentials/Resistance to Change
 User Experience and User Adoption
 Learning Perspectives & Trends now and looking forward
 Learning: Anywhere, Anytime, and All the Time
 Learn how to measure the impact of training (or the lack of training) in your organization
 Take a look at examples of successful training programs and the tools used by customers
to succeed

Industry Research Confirms It
Companies Who Embrace Learning
Outperform Their Competition
Innovation
Productivity
Time to Market
Quality
Future-Oriented
Profitability
Source: Bersin & Associates
46%
more likely to be
first to market
37%
greater
employee
productivity
34%
better response to
customer needs
26%
greater ability to deliver
“quality products”
58%
more prepared to
meet future
demand
17%
more likely to be
market share leader

Me?

People
Collaboration
Mobile
Reach
In-memory
Speed

Innovation Focus at SAP

Workforce Shift
By 2020, up
to 50% of the
workforce will
be Millennials
77 million Boomers
are exiting
the
workforce
What is
your plan?

2020
Traditionalists
1%
Zoomers, 22%
Gen X, 20%
Millennials,
50%
Gen 2020, 7%
0% 10% 20% 30% 40% 50%

Transformation Levels = Expectations Management
Complexity/Risk
BenefitsPotential
3. CROSS-FUNCTIONAL
REENGINEERING/INTEGRATION
4. TRANSFORMATION
1. LEGACY SUBSTITUTION
2. PROCESS STANDARDIZATION/
ENHANCEMENT

Adapted from Remy S. Leeuwin’s “Organizational Change”
User Adoption = Key to Business Value

Relationship: Training Spending and Project Success
n = 515 Respondents are IT managers responsible for 515 IT projects
Source: IDC’s Training Impact on Projects Survey, 2011
To move from 50%
to 80% success rate
Add 1.5% of project budget
to training

Scale of Change
What Is Required for User Adoption?
Scale of Change
1 1098765432
Communications
People Transition Planning
Perf Mgmt/Incentives and Rewards Alignment
Skills & Competencies Alignment
Leadership and Sponsorship Alignment
Assessment/Monitoring/Measurement
Job/Organization Alignment
Minor
changes
Small
change to
role
Large
change to
Role
Complex
new job
processes
Email or Briefing Documents
Quick Reference Cards
eLearning/Computer Based Training
Instructor Led-Training
New
role
Project Team Training
Virtual classroom/video conferencing
SALES BACK OFFICE

PLAN BUILD RUN
SUSTAIN OPTIMIZE INNOVATE
Performance Management
More Change to
Business Process/
Attrition
Change to
Business Process
Initial
Decision
Expert
Functional
Additional
Functions
Sub-standard
Go-
Live
Source:: Adapted from META Group
12-18 months 18-24 months 2-8+ years
UserPerformance
End-user performance
degrades without
continuous training
TRANSFORM OPTIMIZE INNOVATESUSTAIN

Design Thinking = Work with People in Mind
WHAT IS DESIGN
THINKING?
A human-centered
approach to innovation
used to discover opportunities,
inspire potential, and create a
solution roadmap jointly with
our customers. It is an insight-
based method to engage with
customers via workshops at the
various levels in the
organization.


We’re Taking It Personal …

Seeing Is Believing

The World Is Changing
Consumer user experience is the new
standard for learning, sharing, teaching …

Social
Informal Learning
Instructor-Led Training
eLearning Programs
Web Conferencing
Discussion Boards
Job Aids
Wikis
Podcasts/Videocasts
Business Games
Open learning
Crowd sourcing
Traditional
Formal Learning
Traditional vs. Social

Learning 360
Me
Open
Personalized
Accredited
Social Crowd-
sourced
Enhanced
Available
Accelerated

Me as a Learner
Me
• Social
• Open
• Accredited
• Personalized
• Accelerated
• Available
Me

Me as a Teacher
Me
• Social
• Open
• Crowd-sourced
• Accelerated

Anywhere and All the Time
Me

Every Employee
is a Teacher
Every Employee
is a Lifelong Learner
Anywhere, Any Time, Anything

SAP Enabling Successful Adoption
 Introduction/Integration: User
Adoption & Gaming (ERPSim)
 Strategy & Coaching: User adoption
and performance (SAP Services)
 Documentation: Authoring and
Performance Support (SAP Productivity
Pak)
 Learning Management:
SF Learning
 Communication/Collaboration:
uAlign/SAP Jam
 Acceleration/Blended Learning:
Learning Hub/Knowledge Accelerator
 Validation: User Performance
Monitoring (SAP UEM by Knoa)
Gaming/User
Adoption
(ERPSim)
JamDocumentation
(SPP)
OCM Setup
& Launch
Change
Monitoring
InterventionsSetup MonitoringAnalysis
Stakeholder Management
Performance Management
Communications
Skills & Competencies
Organizational Alignment
Governance
Consulting
Learning
uAlign
Learning
Hub

Increase Your Employees’ Productivity Level

Knoa = User Adoption Snapshot

0
25
50
75
100
Knowledge Leakage: Skills degrade over time
Training Lifecycle
… Essential Over the Long-Term
Skill wanes
 People move
 Processes change
 Technology changes
 New hires know “less”
Impact is dramatic …
 Between 10-30%
capability per year
Team Skill
Source: IDC, Knowledge Leakage: The Destructive Impact of Failing to Train on ERP Projects (IDC # 236130, July 2012).
Replacement Workers Trained to 60%
91
71
53
41
78
24
Team skill @ 30% leakage
Team skill @ 10% leakage
Goal — 100%
Year 3 Year 6Year 1
By year 6 —
it has only 24%
Year 3 — organization
has 41% of its original
capability

SAP Learning Hub
SubscribePractice
Unlimited access to course
handbooks, e-learning, and
the latest training
Optional live access to
training systems
Experience
Collaborate
Register as individual learner,
certification program, or build
project team-specific curriculum
Participate in online learning
rooms and social networks

Super Users
Training Lifecycle
Communities of Practice
Upgrade/Expansion
Go-Live
100%Skilled
GOAL
Kick-off
End Users
AdministratorsProject Team
Executives
Sponsors
Kick-off Go-Live
Communities
of Practice
By:
• Role, function
• Geography
• Line of business
Source: Cushing Anderson
SAP Education Webinar – Training Impact on Project Success and Long Term ROI
August 22, 2012

Enablement, Transformation, and Sustainability
Business process functions
One Driver
Help Desk
Tech Support
Business Stakeholders/Process Owners
Super user
Monitoring
Mentoring
Listening
Reporting
Refining
Listening
Peer to peer support
Continuous
Training
Organizational Change Management
Business Process Improvements
Enablement
Courtesy:MichaelDoane&Assoc

Building Value

Driving Business Results Through Learning
Most effective
learning delivery
More and better
content
Population to train

Knowledge is continuous

"Whosoever desires constant
success must change his
conduct with the times"
Niccolo Machiavelli
“Whosoever desires constant
success must change his
conduct with the times.”

Every Business Must
Become
a Learning Organization
Goal: Employee-Driven
Learning Organizations
Our Vision

Where to Find More Information
SAP Education Information: www.sap.com/training-education/overview.html
Contact your SAP Services Education Account Manager
1-888-777-1727 (option 1) or email education.northamerica@sap.com
Benchmarking and Best Practices Surveys:
https://valuemanagement.sap.com/#
SAP Jam Collaboration Tool
http://sapjam.com/

7 Key Points to Take Home
User performance drives ROI
Changing demographics and workplace
requirements are changing how we learn
Change is led and managed by the people who
lead and manage your business every day
4 main reasons people resist change:
Didn’t know, weren’t able, weren’t involved,
weren’t willing
The definition of learning has changed: it’s not
an event, it’s continuous
Measurement drives efficiency and effort
Learners and learning organizations thrive

Thank you
Kerry Brown
kerry.brown@sap.com
@KerryBrownSAP
Follow SAP Education

© 2014 SAP SE or an SAP affiliate company.
All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an
SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE
(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional
trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,
and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or
SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and
services, if any. Nothing herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related
presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated
companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be
changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,
promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties
that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking
statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

The Future of Learning: Embracing Emerging Trends and Technology Advances to Drive More Effective Training

Recommended

Recommended

More Related Content

What's hot

What's hot (9)

Viewers also liked

Viewers also liked (7)

Similar to The Future of Learning: Embracing Emerging Trends and Technology Advances to Drive More Effective Training

Similar to The Future of Learning: Embracing Emerging Trends and Technology Advances to Drive More Effective Training (20)

Recently uploaded

Recently uploaded (20)

The Future of Learning: Embracing Emerging Trends and Technology Advances to Drive More Effective Training