The document provides an introduction to tourism and the hotel industry. It discusses that tourism involves travel, transport, accommodation, food, entertainment, information and souvenirs. Tourists are defined as people who travel to destinations for at least one night, including those traveling for pleasure, activities, business or conferences. The origins of the hospitality industry began with early travelers seeking accommodation, which evolved from inns and taverns to luxurious hotels by the 1700s to accommodate wealthy travelers. The document concludes with an overview of career prospects in the hospitality industry and an organizational chart of a small hotel.

1. Introduction to Tourism and Hotel Industry
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2. Tourism
It is about people and especially about the relationship between the customer and the individual
providing service
Tourism is concerned with providing:
• Travel and transport facilities
• Accommodation
• Food and drink
• Entertainment/recreation
• Information and assistance
• Souvenirs
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3. Tourists
Tourists are people who for a variety of reasons travel to destinations, where they stay at least one night.
There are several basic types of tourists:
• People who travel to another country simply for pleasure/leisure.
• People who travel to pursue specialist activities, e.g. cultural tourism, visit to historical sites.
• People who travel for business purposes.
• People who attend international conferences and meetings.
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4. Origins of Hospitality Industry
• Early travellers were either warriors or traders or people in search of knowledge and there were no
hotels.
• Till the Industrial Revolution of the 1700s, no significant improvement was made in the inns, and
taverns and they were not very suitable for aristocrats.
• To accommodate wealthy travelers, luxurious structures were constructed with private rooms, individual
sanitation and comforts of a European castle.
• These elegant new establishments adopted the French word for mansion 'Hotel
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5. Career Prospect of the Hospitality Industry
• There are always some pros and cons for working in the hospitality industry.
• The concern whether a position suits to you or not is mainly dependent on your own character
and personal interest.
Front desk receptionist Waiter / waitress Tour guide
Room attendant Host / hostess Tour escort
Telephone operator Cashier Travel agent
Reservation Food runner/Busser Theme park crew
Concierge Bartender Event sales
Bellman/Doorman Apprentice Other “customer service”
positions
Business center
associate
Commis, Banquet server
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6. Organizational Chart of a small Hotel
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