quality service management

1. QUALITY SERVICE
MANAGEMENT
Prepared by: Mr. Joshua b. laxa

3. What is Quality Service
Management?
•- It is the continual process of detecting and
reducing or eliminating errors in
manufacturing, streamlining supply
management. Improving the customer
experience and ensuring that employees are
up to speed with training

4. What is Tourism and Hospitality?
• Tourism is a practice of travelling for recreational or leisure
purpose. The word tourism is derived from French word
“Turisme” meaning is to tour or travel. While the suffix “ism” and
“ist” refers to the movement around circle by the people.
• Tourism has become a popular global leisure activity. It involves
and overnight stay away from the normal space of residence
which “travel” and “stay” in the place outside the usual
environment.

5. What is Tourism and Hospitality?
• Hospitality means receiving and entertaining guests in a way that
makes them feel well taken care of. It leverages ambiance, service
and products or amenities to provide guests with the best
experience possible.
• The goal of the hospitality industry is to provide customer with
an enjoyable experience. Whether that enjoyment comes from
eating a good meal, relaxing in a luxurious spa, or getting a good
nights rest away from home, making sure each individual guest is
take care of is paramount.

6. Importance of Tourism and Hospitality
• Economic progress – the industry aids and supports the foreign exchange
reserves which benefits our country in generating foreign currency.
• Source of Income – it is a continual source of income for the public and
private income.
• Development of Infrastructure – it aids and encourages infrastructure
development by making way for dams, roads, connectivity, airport
improvements and any other activity that helps a tourist in visiting a place in
more convenient way.

7. Importance of Tourism and Hospitality
• Societal progress – it encourages societal progress as tourists learn to show
respect, tolerance and love each other when they visit the new place.
• Cultural Heritage – it helps explain beauty, art, history and culture of each
country or place.

8. Importance of Tourism and Hospitality
• It helps you build better relationships with people
• Helps you see different perspective
• Reminds you of what you have to offer
• Lets other know they are important
• Provides a way for you to set a good example

9. FIVE A’s OF
TOURISM

10. Attraction
A tourist attraction is a place of interest that tourist visit.
Typically for its inherent or exhibit cultural value,
historical significance, natural or built beauty, or
amusement opportunities. Some examples include
historical places, monuments, zoos, museum, art
galleries, botanical garden, buildings and structures.

11. Access
Transport is needed to physically move tourist
from where they live to where they are visiting.
Globally, air transport dominates the
movement of international visitors.

12. Accommodation
All destinations need accommodation nearby
otherwise tourist will have nowhere to sleep.
This seems basic enough, but investors will
only invest in accommodation infrastructure if
there is sufficient economic return.

13. Amenities
Amenities are the services that are required to meet
the needs of tourists while they are away from home.
They include public toilets, signage, retail shopping,
restaurants and cafés, visitors centres,
telecommunication and emergency services.

14. Awareness
Having the best attractions, access,
accommodation, and amenities in the
world is totally useless if the awareness
factor is missing.

15. Activity No. 1 January 15, 2024
Instruction: In a yellow paper. Write your own definition
about the questions below. Minimum of 5 sentences
each.
• What do you think is the importance of Tourism?
• In your daily lives how will you apply Hospitality?
• Thus the Filipinos are hospitable? How? Defend your answer