National Voices is the leading coalition of health and social care charities in the UK. Their mission is to strengthen the voices of patients, service users, carers and their representatives. They advocate for principles of person-centered, community-inclusive care organized around an individual's needs and goals rather than organizational integration. National Voices argues care should be designed together with users and evaluated based on outcomes important to those users.

1. www.nationalvoices.org.uk
@NVTweeting

2. National Voices is:
• ‘The leading coalition of health and social care
charities’ [HSJ Dec 2011]
• Mission: to strengthen the voices of patients,
service users, carers and their representatives
• 130 member organisations

3. Out-of- Continence
The Web of Consultant Adviser
Hours
Care Doctors
District Speech &
(Last 7 yrs) Language Adviser
GP Nurses
Care team
2 live-in carers
(alternating weekly) Dementia Dietician
Replacement carer Advisory
[Some night nursing Nurse?
– Health] Community
Emergency carers Dentist
& Barbara Malcolm &
Barbara
Occupational
Social Therapist
Worker
Equipment
Oxygen Service
Wheelchair
Direct service
Service
Payments
Team; Alzheimer’s
Physiotherapist
Rowan Soc outreach
Alternating
Org. worker
Mattress technician

4. What people want
• People want co-ordination. Not necessarily
(organisational) integration.
• Team around the patient
• Combination of two things:
– knowledge of the patient/service user/carer as a person
– knowledge of the relevant condition(s) & all options to
treat, manage and minimise them, & all available support
services

5. Principles
• organised around the needs of individuals (person-centred)
• focus always on the goal of benefiting service users
• evaluated by outcomes, especially those which service users
themselves report
• include community and voluntary sector contributions
• be fully inclusive of all communities in the locality
• be designed together with the users of services and their
carers
• deliver a new deal for people with long term conditions
• respond to carers as well as the people they are caring for

6. Consensus?
“A clear consensus that “Impose the user's
successful integrated care is perspective as the organising
primarily about patient experience” principle of service delivery”
King’s Fund/Nuffield Trust
Monitor
“It is not necessarily achieved “I welcome and endorse the
by combining organisations, principles put forward by
but by designing services National Voices“
that respond to, and fit
around, the needs and CEO, Commissioning Board
wishes of patients or care
users”
DH: Mandate

8. www.nationalvoices.org.uk
@NVTweeting