Service standards and design of clothing store
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This document discusses service standards and design in infrastructure asset management. A service standard defines the level of service a customer is entitled to, while service design plans how services are delivered to improve quality and customer experience. Both service standards and design determine the level of service, which can be excellent, good, adequate, poor, or awful depending on factors like rapport, knowledge, security, lighting, and customer comfort. The goal is understanding customers and providing competitive, user-friendly capabilities that improve self and potential through innovation.
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These are the denim streetwear shots on the roads of Mumbai by Arvind mills and give insight into the denim being worn by the people of Mumbai
Presentation
The textile industry is the second largest industry in India after agriculture, accounting for nearly 14% of total industrial output and expected to generate 12 million new jobs. Textile exports are targeted to reach $50 billion by 2010, with $25 billion going to the US. The textile industry provides fundamental necessities and is one of the largest employers in India.
Specialty Retail Clothing Industry Evaluation
Our team was asked to evaluate the specialty retail clothing industry and decide if United States based companies would be able to survive the current environment. Next, we were asked to discuss specific companies that have positioned themselves for future success, and give recommendations on how businesses can survive and thrive going forward.
Retail clothing - health & wellness marketing proposal
Proposal to join a national retail clothing store with the health & wellness industry with multiple levels of marketing and promotion.
Arvind Mills
This document summarizes the balance sheet and ratio analysis of a company for the years 2007 and 2008. It shows that the company's total sources of funds increased from 2007 to 2008. Several liquidity, turnover, profitability, leverage, and common size ratios are presented and interpreted, showing mixed performance from 2007 to 2008 with some ratios improving and others declining.
Arvind mills
The document discusses the negative environmental impacts of the textile industry, including pollution from pesticides and chemicals used in production, waste from discarded clothing, and substandard working conditions. It notes textiles contribute significantly to the Indian economy but can harm wildlife, contaminate products, and damage peoples' health. The industry releases pollutants from machinery and intensive farming practices that degrade the environment overall.
Pantaloons
The document provides an overview of a study on the gap model of service quality of PANTALOONS retail company. It discusses PANTALOONS' lines of business, service classification, marketing mix analysis, service blueprint, and an overview of the SERVQUAL gap model. It then analyzes customer and provider gaps at PANTALOONS using this model, identifying factors leading to gaps and strategies used to reduce gaps such as employee training and third-party surveys.
Arvind mills
This presentation provides an overview of Arvind Mills, a leading Indian textile and apparel company. Some key points:
- Arvind Mills was founded in 1931 and is headquartered in Ahmedabad. It has over 25,000 employees and operates in textiles, garment exports, and owns and licenses several brands.
- The Indian textiles industry is large and growing, expected to reach over $223 billion by 2021. Arvind Mills has a diverse business across fabrics, garment exports, and owned/licensed brands.
- A SWOT analysis identifies Arvind Mills' strengths as operational efficiency, skilled labor, and access to export markets, while weaknesses include business concentration
Mobile industry
The document profiles the mobile industry in India. It discusses the history and growth of the mobile industry in India from 1995 to the present. It outlines the major players in the industry like Nokia, Samsung, and LG. The mobile industry is growing rapidly due to factors like growing incomes, technology advances, and low pricing plans. The industry is very competitive with both global and local players vying for market share.
Retail selling skills
The document discusses the key skills needed for successful retail selling. It emphasizes the importance of environmental management, personal management, service management, and complaints handling to convert customers. Some essential skills discussed include building rapport, suggestive selling, maintaining confidence, flexibility, and perseverance through challenges. The document stresses treating customers as the top priority and finding ways to satisfy their needs.
Store Layouts & Planograms
The document discusses store layout and design. It covers topics like store image, space productivity, circulation patterns like grid, loop and free flow layouts, location of departments, psychological factors to consider, visual merchandising, storefront and interior design, lighting, sounds and smells, and planograms. The overall goal of store layout and design is to attract customers, get them to browse more products, and maximize sales and profits.
E commerce ppt
Commerce involves the exchange of goods and services between entities. E-commerce refers specifically to commerce conducted electronically over computer networks like the Internet. It allows buyers and sellers to connect directly, reducing costs. While traditional commerce involves manufacturers, distributors, wholesalers and retailers before reaching customers, e-commerce can connect businesses and consumers directly. The main types of e-commerce are business-to-business, business-to-consumer, business-to-employee, and consumer-to-consumer.
Retail store layout,design and display
The document discusses store layout and design. It describes the objectives of store design as implementing strategy, influencing customer behavior, providing flexibility and controlling costs. The key layout types are grid, racetrack and free form. Space must be efficiently allocated to merchandise categories based on factors like sales productivity. Location of departments and impulse items impacts how customers navigate the store. Planograms are used to optimize product placement within categories.
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Retail clothing - health & wellness marketing proposal
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ICICI Bank implemented a CRM strategy to enhance customer relationships. CRM involves understanding customers through profiling, developing customized interactions, interacting and delivering tailored services, and acquiring and retaining top customers. ICICI's CRM roadmap aims for one-to-one marketing through coordination of functions and channels. The results of CRM include increased communication and a focus on enhancing every customer contact. A gap analysis helped identify areas to improve marketing, customer information management, and operations. ICICI's customer-centric CRM approach has helped it become one of India's most successful banks.
Hr
The document discusses HDFC Bank's approach to human resources. It highlights that HDFC views its people as its finest investment and draws personnel from many disciplines. The bank's culture is described as open, informal and emphasizing learning by doing. The core values are identified as customer focus, operational excellence, product leadership, and people. HDFC aims to hire, develop, motivate and retain top talent in the industry.
My Resume
Rajesh Kumar is seeking an opportunity where he can utilize his knowledge and skills to enhance an organization. He has an MBA and certifications in AML and KYC. He currently works as an analyst for KYC at Royal Bank of Scotland where he performs client onboarding, periodic reviews, and trains employees on AML and KYC procedures. Previously he worked as a trainer and process associate. He has experience in market research and has undertaken projects to develop strategies for organizations. His skills include banking operations, compliance, risk management, and customer service. He enjoys innovating ideas and studying management concepts.
Rajesh resume new
Rajesh Kumar is seeking an opportunity where he can utilize his knowledge and skills to enhance an organization. He has an MBA and certifications in AML and KYC. He currently works as an analyst for KYC at Royal Bank of Scotland where he performs client onboarding, periodic reviews, and trains employees on AML and KYC procedures. Previously he worked as a trainer and process associate. He has experience in market research and has undertaken projects to develop strategies for organizations. His skills include banking operations, compliance, risk management, and customer service. He enjoys innovating ideas and studying management concepts.
Digital Management
This document discusses using digital strategies to provide value-added education and advice to make customers smarter and more confident. It advocates that business intelligence means the digital future belongs to the best educators and advisors who can measurably improve customer knowledge and authentic self-assurance. The approach focuses on facilitating informed decision making over calculated persuasion.
NUS-ISS Learning Day 2019-What is digital transformation?
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Today, most developed economies are dominated by the service sector, with services accounting for 70%-80% of GDP. This has lead to the emergence of what Pine and Gilmour (1998) have dubbed the ‘experience economy’. Service design offers organizations a toolset for creating better service experiences through holistic, cross-departmental co-creation.
Whatisservicedesign
This document introduces service design as planning and organizing people, infrastructure, communication, and material aspects of a service to improve quality and interactions between providers and customers. It discusses key ingredients like user touchpoints and systems that services depend on. The document outlines a common service design method including research phases to discover needs and opportunities, define the problem, develop solutions, and deliver the final service. It notes that true service design for existing customers can be disruptive and requires commitment over the long term. Examples of where to find service design opportunities include everyday life and consumer issues.
Strategic Procurement transformation by building high perfroming teams v3 dra...
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Sanvels Consulting Services is a recruitment and staffing firm that also provides IT services like software development and web design. They recruit for a variety of roles at their clients in industries like IT, engineering, and marketing. Sanvels handles all aspects of recruitment from initial screening to payroll administration. They aim to deliver high quality candidates and services to both clients and job seekers.
The Secret to Acquiring and Retaining Customers in Financial Services
The document discusses customer intelligence in the financial services industry. It defines customer intelligence as the strategic combination of data, analytics, technology, and operations to acquire and retain customers through data-driven insights. It outlines challenges such as legacy systems, lack of skills, and no coherent strategy. It provides examples of how insurers and banks are using customer data for personalization. It also presents a customer intelligence framework and discusses measures for customer engagement, acquisition, and retention.
Synverse Staff Augementation Proposition
This document provides an overview of Synverse, an organization that provides staff augmentation services. It discusses Synverse's values of exceeding customer expectations, leadership, integrity, and excellence. Synverse aims to deliver the best talent through innovative recruitment methods and stringent screening processes. It offers permanent, contract, and sub-contract resourcing across various domains like IT, technology, and professional services. Synverse has a global presence and works with many clients across industries like insurance, pharmaceuticals, and banking.
RXP Company Overview
Overview of RXP Services. RXP has made it the company mission to attract a diverse staff with market leading capabilities to help you realise your company's potential. Our focus means we have a burning desire to understand our customers and knowing their thoughts on developing their new and digital business platforms.
Our growth and success is testament to our innovative thinking and proven methodologies, which draws clients and consultants to a brand they want to be associated with. Coupled with locations across Melbourne, Sydney, Canberra, Hobart and Hong Kong; we are placed apart from competitors with the reach and expertise to implement projects across the region.
Technology has become more and more inseparable from more and more daily activities. Successful organisations will evolve in how they communicate, learn and interact to build better customer intimacy. We consistently take steps forward to keep ahead, so others have to keep up.
Dynaxon IT Services Pvt. Ltd. Corporate Profile
Dynaxon provides business process outsourcing (BPO), contact center, and technology services. It focuses on customer service, experience management, and expectation management. Dynaxon aims to improve efficiency, profitability, and scale for clients through expertise in various industries, specialized technology, analytics, and commitment to client businesses. It delivers services through delivery centers in India, Philippines, and a UK office, combining onsite and work-from-home models. Dynaxon works with clients in industries like telecom, data, and lead generation across geographies including the US, UK, Australia, India, and Philippines.
Retail Sales Mod 4 Summary.pdf
RTMNU 4th sem MBA
Subject - Retail Sales Management & Services Marketing [ Marketing ]
Module 4 Summary
INTRODUCTION TO SERVICES MARKETING
BY Jayanti R Pande
MBA free notes pdf download
JRP MBA notes
Free RTMNU Marketing notes by Jayanti Pande
Service design
The document discusses various IT service management processes including service level management, availability management, capacity management, IT service continuity management, and information security management. It also discusses key concepts in IT service management such as the RACI model and SFIA skills framework. The objectives are to set targets, define and monitor service levels, improve customer satisfaction, and provide clear reporting. Options for service level agreement frameworks include service-based, customer-based, and multi-level approaches.
Delivering Customer Value & Boosting Retention in Financial Services | Micros...
How do we ensure the delivery of value to customers in order to ensure the long-term value of customers?
In March 2021, inQuba and Microsoft co-hosted the webinar ‘Delivering Customer Value & Boosting Retention in Financial Services'. The speakers discussed the following:
• Value of customers versus value for customers
• Value as a multi-dimensional construct
• How to deliver value throughout customers’ journeys
• Case studies and practical examples
• How to take the next step to transform your business
Speakers: Vlad Daljac (Microsoft), Trent Rossini (inQuba), Antony Adelaar (inQuba)
Recording: https://youtu.be/SBovyfoO0oU
KVI Group Presentation
Kapital Ventures & Infrastructure provides recruitment process outsourcing and staffing services. It aims to connect top talent with top companies locally and globally. It has expertise in areas like quality recruitment, talent acquisition, resource management, and pre-employment screening. The company follows a six step process for staffing solutions including requisition analysis, recruitment strategy, model construction, quality testing, feedback, and delivery. It offers services like temporary staffing, permanent placement, and talent management. The company is backed by a team of recruitment and domain experts and follows values like business ethics, accuracy, and teamwork.
customer oriented service delivery in service sector
Today customer is the king and it is in fact a “customer era” and the focus should be on the customer oriented services
The future of (co) creating value
The document discusses value co-creation and how it relates to design, innovation, manufacturing, and services. It makes three key points: 1) Customer resources for co-creating value must be considered in design and innovation. 2) Customer context for co-creating value must also be considered. Hyperconnectivity has increased contextual variety. 3) Design and innovation require considering interactions between customer, service, and manufacturing resources to co-create value.
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In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
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5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
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On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
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Service standards and design of clothing store
- 1. PRESENTED BY SHIVANI R MUARLI K VAISHALI B AKHIL K RAVINDER P
- 2. A standard of service is used in “infrastructure asset management” to define the service that a customer is entitled to receive. Example: ICICI BANK LTD Service standard “Khayal apaka”.
- 4. Rapport Knowledge Stock layout Stock audit Customization
- 5. A Service design is form of conceptual design which involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.
- 7. Security: Being aware of potential thefts. Foot traffic: Most popular to be displayed. Lighting: Indirect light leads to direct sale. Dressing room: Customer comfort is esteem.
- 8. We Believe: In people and their unlimited potential. We Endeavour: To reward, celebrate and activate all intellectual business contributions. We Dream: Of excellence in all endeavors. Of mutual benefit and prosperity. Innovation: Strong Research and Development focus on process improvement, cost reduction and new product development.
- 10. Both Service design and Service standard will go hand in hand bases on which the Level of service or scale of service reviews depends. LEVEL 1: Excellent LEVEL 2: Good LEVEL 3: Adequate LEVEL 4: Poor LEVEL 5: Awful.