This document outlines Sydney Trains' strategic procurement transformation efforts to build high performing teams. It discusses Sydney Trains' vision of safe, customer-focused and reliable rail services. It then details the procurement department's goals of becoming the most trusted advisor, the customer of choice for partners, and attracting and retaining top talent. The document emphasizes developing a collaborative culture and accountable teams through communication, shared metrics, and leadership development tools.

1. 1 Commercial in Confidence
Strategic Procurement –Sydney Trains
Transformation – building high performing teams

2. 2
Agenda
• SNAPSHOT Sydney Trains- video
• Sydney Trains Vision
• Organisational Context
• Strategic Procurement delivering the Vision
• Transformation = Leadership = Our Approach
• Questions

3. 3
Sydney Trains Video

4. 4
Sydney Trains’ Strategy
Our
Objectives
Our
Objectives
Improve
customer
experience
with rail
transport
services
Trains on time
Implement
efficiencies
across the
business
Grow
patronage on
public
transport
Create and
foster an
environment
that improves
safety
Reform
delivery of
rail services
Improve Asset
Reliability
Create an
effective and
accountable
culture
Drive
productivity
and efficient
Create change
and resilience
OUR
Vision
OUR
Vision
Our vision is to keep Sydney moving by delivering safe, customer-focused, reliable and clean rail services.
We contribute to the success of transport in NSW by running effective and efficient rail services
which exceed our customers’ expectations, support growth and contribute to the broader community
and the economy.
OUR
Themes
OUR
Themes
Customer &
Accessibility
Travel Business Environment Safety Asset People

5. 5
Context
Secretary
Operating Agencies
Sydney Trains
NSW Trains
Roads and
Maritime
State Transit
Authority
Private Operators
Sydney Ferries
Private Bus
Light Rail

6. 6
Context

7. 7
Spend Profile
+ Indirect’s FY 12/13 = $500m
$1.2BN

8. 8
Category Positioning Assessment

9. 9
Strategic Procurement Structure -
Snapshot
Mike Blanchard
GM Strategic
Procurement (CPO)
Mark Jones
Manager Plant Hire
Services
Janine Meylan
Manager Supplier
Performance
Barbara Potter
A/Manager Strategy
& Governance
Naomi Bayliss
Manager
Procurement
Knowledge Services
Nidhish Bhandari
Manager Strategic
Category
Management
Michelle Day
Executive Assistant

10. 10
• One Steel
• Engineering
Design Panel
• Siemens
• UGL Unipart
• Downer EDI
• Pacific National
• SAP / ARIBA
• TCS
• Transfield
• SNP , ADT
• Swetha
• SPENO
• Metro Busses
• TSA (JH)
• Transfield
• Multi Civil & Rail • Ad shell
• AP Outdoor
• Caltex
• Red Energy
Assets &
Materials
Rail
Engineering
General Hardware
Cables
Signals
Inventory
Rolling Stock Comms &
Enterprise
Services
Revenue &
Productivity
Construction &
Building
Architecture
Surveying
Engineering Services
Planning Survey
Fencing
Landscaping
Concrete
Customer Info
Communications
Lifts & Escalators
Catering
Security
Track Services &
Operations
Vegetation Control
Graffiti
Busses
Rail Operations
Services
Disposal
Media /Marketing
Media
Advertisement
Chemicals
Fuel
Plant
Waste Management
Maintenance
Systems & Services
Acquisitions
Rotables
Hire Environment
Services
Electricity
Safety & Environment
Services
SEQR
Vending
Productivity
Cleaning
Our vision is to keep Sydney moving by delivering safe, customer-focused, reliable and clean rail services.
We contribute to the success of transport in NSW by running effective and efficient rail services
which exceed our customers’ expectations, support growth and contribute to the broader community
and the economy.

11. 11
Strategic Procurement sets 2-3 Year Vision
To help keep Sydney moving by being:
11
Supporting Sydney Trains
Vision
Our Key Foundations
Our 3 Purpose Statements
Enabling business
outcome
Category
Management
Supplier
Development
Management
People
1 2 3 4
“Continue to
deliver
innovative
quality and
sustainable
benefits to the
Group and our
customers”
“Long-term
pathway of
innovative value
underpinned by
actions”
“Establishing a
collaborative
relationship
supported by KSP &
SDM, with our
suppliers working
towards a common
goal”
Governance, Strategy & Systems (PAG)
5
“Simplify our processes to create a seamless environment that is understood and adopted by
the business”
“the #1 Procurement team within NSW Government”
“To become the most
trusted advisor to our
stakeholders”
“To become the
customer of choice for
our partners”
“To attract and retain
our employees by
creating a great place to
work”
“Support our
employees to
prosper and
improve our
bench
strength to
deliver”
Financial Targets & Efficiency Improvement
6
Contract Management
7
Capability8

12. 12
Guiding principles – to create positive
outcomes for customers
• Safe, reliable, clean and customer focussed rail services
• Best and innovative solution in the market
– Right place, right time, right quantity, right quality, right price
– Risk managed supply chain
• Delighting the customer by providing consistently
– Effective processes that are user friendly
– Smooth transition to ERP
• Aligned to business
– Know who to go to
– Early engagement
• Develop capabilities and competencies of our people
– Greater productivity at less cost

13. 13
As a team we will be;
Professional
Reliable
Take Ownership
Collaborative
United
Responsive
Engaging
Motivated
Ethical
Noteworthy
Trustworthy
In all that we do!
Strategic Procurement Core Values
Excellence
Safety
Pride
Accountability
Collaboration

14. 14

15. 15
Changing Culture – Start with a tried
and tested approach

16. 16
Measured through scorecards

17. 17
Communication is paramount

18. 18
Transformational Tools to change Mindsets
Steve Denning

19. 19
Five characteristics of a high
performing team
1. Shared Vision
2. Healthy Team Culture
3. Clearly Defined Roles and Expectations to
Drive Excellent Performance
4. Everyone is Held Accountable
5. The Leader is an Example

20. 20
The Stairway (pathway) to heaven
CUSTOMER People
ProcessFinancial
#1 Procurement Team
In NSW Government
Efficiency
MR5
Budgets
Savings
Business Plans
Governance
ASPP
Communication
Market
Knowledge
Supplier Knowledge
Stakeholder Mgmt
Business Needs
Zero Harm
Category Mgmt
Supplier
Development
Ariba
Simplify
NSW Gov Accreditation
CIPSA Accreditation
MCIPS
Lev 4 CIPSA
Create Pathways
Awards
Inter / Ind
Engagement & Feedback
Accountability
Culture
Fun
Plant Hire
Process
PHS
Capability
Early Engagement
Trusted Advisor
NSW Government
Accreditation

21. 21 Commercial in ConfidenceCommercial in Confidence
I am made of blazing trails
not following paths
I am made of sweat
not swagger
I am made of all the days you don’t see
not just the one you do
I am made of everything to come
not just what has been
I am made of commitment
not doubt
Asics Commercial

22. 22
Summary
• High Performing Teams have:
– A Shared Vision
– Healthy Team Culture
– Clearly Defined Roles and Expectations for Performance
– Everyone is Accountable
– The Leader who leads by Example

23. 23