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Presented by-
Asraful Islam Rayhan
Dept. of Pharmacy
JESSORE UNIVERSITY OF SCIENCE & TECHNOLOGY
A process of
dividing the
market into
distinct groups
of customers
according to
their needs,
characteristics or
behaviors
• Generate greater customer satisfaction
• Create savings
• To identify strategic opportunities and niches
• Increase marketing effectiveness
• Allocation of marketing budget
• Adjustment of product to the market need
• To estimate the level of sales in the market
• To overcome competition effectively
• To develop effective marketing programmers
• To contribute towards achieving company goals
• To develop marketing activities
The two main goals that any segmentation methodology should be able to
address are:
1) At a strategic level, segmentation should be able to help an organization
rapidly evaluate new business opportunities
 Geographical expansion: Should the retail chain expand to north east?
 Product expansion: Should the electronic manufacturer launch a
Smartphone?
2) At an operational level segmentation should yield information to help
craft successful marketing offers for specific prospects.
 Product: What product features are must haves vs. nice to haves?
 Price: What is the price point that customers are willing to pay?
 Communication: How to message to the target customers.
 Distribution: Where do the target customers live?
In addition to having different needs, for segments to be practical they
should be evaluated against the following criteria:
• Identifiable: the differentiating attributes of the segments must be
measurable so that they can be identified.
• Accessible: the segments must be reachable through communication
and distribution channels.
• Measurable: It has to be possible to determine the values of the
variables used for segmentation with justifiable efforts. This is
important especially for demographic and geographic variables. For
an organization with direct sales (without intermediaries), the own
customer database could deliver valuable information on buying
behavior (frequency, volume, product groups, mode of payment etc).
• Substantial: the segments should be sufficiently large to justify the
resources required to target them.
• Unique needs: to justify separate offerings, the segments must
respond differently to the different marketing mixes.
• Durable: the segments should be relatively stable to minimize the
cost of frequent changes.
When a population is divided on the
basis on geographies i.e. country, state,
city, village, region, postal code etc, it is
referred to as geographic segmentation.
This market segmentation type helps
form clusters based on location,
topography, location etc.
The following are some examples of geographic
variables often used in segmentation.
• Region: by continent, country, state, or even
neighborhood.
• Size of metropolitan area: segmented
according to size of population.
• Population density: often classified as urban,
suburban, or rural.
• Climate: according to weather patterns
common to certain geographic regions.
Slicing the market into groups
based on demographics like age,
gender, income, family members,
educational qualification, socio
economic status, occupation religion,
race & nationality etc called
Demographic segmentation.
Demographic factor are the most
popular bases for segmenting
customer groups. Because customer
needs, wants & usage often very
closely with demographic variables &
are easier to measure than other types
.
Divides the customers
based on:
 Lifestyle
 Social Class
 Personality
Based on the different expectation
that customers have about what a
product/service can do for them
Behavioral segmentation
divides buyers into groups
based on their knowledge,
attitudes, uses or responses
to a product.
Market Segmentation
1. Identify bases for segmenting the market
2. Develop segment profiles
Market Targeting
3. Develop measure of segment
attractiveness
4. Select target segments
Market Positioning
5. Develop positioning for target segments
6. Develop a marketing mix for each segment
 Targeting multiple segments increases marketing
costs.
 Segmentation can lead to proliferation of
products.
 Narrowly segmenting a market can hamper the
development of broad-brand equity.
The process of evaluating each market
segment’s attractiveness and selecting one or
more segments to enter.
 Undifferentiated Marketing (very broadly)
 Differentiated Marketing (somewhere in between)
 Concentrated Marketing (somewhere in between)
A market-coverage strategy in which a firm
decides to ignore market segment differences
& go after the whole market with one offer.
A market-coverage strategy in which a firm
decides to target several market segments and
designs separate offers for each.
 A market coverage strategy in which
a firm goes after a large share of one
or a few segments or niches.
 Normally used when company
resources are limited
 Company gains a better
understanding of the niches it caters
& special reputation may be gained.
 Products can be “Fine-Tuned” to
assure “effective marketing” focused
upon specific customers.
 Can be highly profitable but also
involves higher risk levels.
The way the product is define by
consumers on important attributes ----
The place the product occupies in
consumers minds relative to competing
products.
• Step 1. Identifying Possible Competitive
• Step 2. Selecting the Right Competitive
• Step 3. Communicating and Delivering the
Chosen Position.
To Make Entire Organization Market
oriented.
To Meet Expectation of Buyers
To Promote Consumer Goodwill and Loyalty
To Design Promotional Strategy
To Win Attention and Interest of Consumers
To Attract Different Types of Consumers
To Face Competition
To Communicate New Feature Added Later
on
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segmentation-180714184534 (2).pdf for pharmacy students

  • 1.
  • 2. Presented by- Asraful Islam Rayhan Dept. of Pharmacy JESSORE UNIVERSITY OF SCIENCE & TECHNOLOGY
  • 3. A process of dividing the market into distinct groups of customers according to their needs, characteristics or behaviors
  • 4. • Generate greater customer satisfaction • Create savings • To identify strategic opportunities and niches • Increase marketing effectiveness • Allocation of marketing budget • Adjustment of product to the market need • To estimate the level of sales in the market • To overcome competition effectively • To develop effective marketing programmers • To contribute towards achieving company goals • To develop marketing activities
  • 5. The two main goals that any segmentation methodology should be able to address are: 1) At a strategic level, segmentation should be able to help an organization rapidly evaluate new business opportunities  Geographical expansion: Should the retail chain expand to north east?  Product expansion: Should the electronic manufacturer launch a Smartphone? 2) At an operational level segmentation should yield information to help craft successful marketing offers for specific prospects.  Product: What product features are must haves vs. nice to haves?  Price: What is the price point that customers are willing to pay?  Communication: How to message to the target customers.  Distribution: Where do the target customers live?
  • 6. In addition to having different needs, for segments to be practical they should be evaluated against the following criteria: • Identifiable: the differentiating attributes of the segments must be measurable so that they can be identified. • Accessible: the segments must be reachable through communication and distribution channels. • Measurable: It has to be possible to determine the values of the variables used for segmentation with justifiable efforts. This is important especially for demographic and geographic variables. For an organization with direct sales (without intermediaries), the own customer database could deliver valuable information on buying behavior (frequency, volume, product groups, mode of payment etc).
  • 7. • Substantial: the segments should be sufficiently large to justify the resources required to target them. • Unique needs: to justify separate offerings, the segments must respond differently to the different marketing mixes. • Durable: the segments should be relatively stable to minimize the cost of frequent changes.
  • 8.
  • 9.
  • 10. When a population is divided on the basis on geographies i.e. country, state, city, village, region, postal code etc, it is referred to as geographic segmentation. This market segmentation type helps form clusters based on location, topography, location etc. The following are some examples of geographic variables often used in segmentation. • Region: by continent, country, state, or even neighborhood. • Size of metropolitan area: segmented according to size of population. • Population density: often classified as urban, suburban, or rural. • Climate: according to weather patterns common to certain geographic regions.
  • 11. Slicing the market into groups based on demographics like age, gender, income, family members, educational qualification, socio economic status, occupation religion, race & nationality etc called Demographic segmentation. Demographic factor are the most popular bases for segmenting customer groups. Because customer needs, wants & usage often very closely with demographic variables & are easier to measure than other types .
  • 12. Divides the customers based on:  Lifestyle  Social Class  Personality Based on the different expectation that customers have about what a product/service can do for them
  • 13. Behavioral segmentation divides buyers into groups based on their knowledge, attitudes, uses or responses to a product.
  • 14. Market Segmentation 1. Identify bases for segmenting the market 2. Develop segment profiles Market Targeting 3. Develop measure of segment attractiveness 4. Select target segments Market Positioning 5. Develop positioning for target segments 6. Develop a marketing mix for each segment
  • 15.  Targeting multiple segments increases marketing costs.  Segmentation can lead to proliferation of products.  Narrowly segmenting a market can hamper the development of broad-brand equity.
  • 16. The process of evaluating each market segment’s attractiveness and selecting one or more segments to enter.
  • 17.  Undifferentiated Marketing (very broadly)  Differentiated Marketing (somewhere in between)  Concentrated Marketing (somewhere in between)
  • 18. A market-coverage strategy in which a firm decides to ignore market segment differences & go after the whole market with one offer.
  • 19. A market-coverage strategy in which a firm decides to target several market segments and designs separate offers for each.
  • 20.  A market coverage strategy in which a firm goes after a large share of one or a few segments or niches.  Normally used when company resources are limited  Company gains a better understanding of the niches it caters & special reputation may be gained.  Products can be “Fine-Tuned” to assure “effective marketing” focused upon specific customers.  Can be highly profitable but also involves higher risk levels.
  • 21.
  • 22. The way the product is define by consumers on important attributes ---- The place the product occupies in consumers minds relative to competing products.
  • 23. • Step 1. Identifying Possible Competitive • Step 2. Selecting the Right Competitive • Step 3. Communicating and Delivering the Chosen Position.
  • 24.
  • 25. To Make Entire Organization Market oriented. To Meet Expectation of Buyers To Promote Consumer Goodwill and Loyalty To Design Promotional Strategy To Win Attention and Interest of Consumers To Attract Different Types of Consumers To Face Competition To Communicate New Feature Added Later on