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MARKET SEGMENTATION
STRATEGIES
FLOW OF PRESENTATION
•
•
•
•
•
•
•
•
•
Introduction
Definitions of Marketing segmentation
Basis of Market Segmentation
Objectives of Marketing segmentation
Characteristics of market segmentation
Flow Chart of Segmentation process
Indian examples of various market segments
Market Segmentation Strategies
Strategic marketing planning
• Limitations of Segmentation
• Methods of Seg-men-ta-tion
• Requirements for segmentation
• Case Example Path Segmentation & Profiling
System in Healthcare
• Grand on Nirma ,Hul ,and Godrej.
• Conclusion
• Review of presentation
• Bibliography
INTRODUCTION
Marketing segmentation is a process of
grouping the customers into number of different
divisions on the bases of similar characteristics. It
is a customer oriented philosophy. A market
segment consists of a identifiable group within a
market. Every product is not required by
everybody. Therefore marketer must group the
customers on the basis of similar characteristics
or uniform response to a concentrate either on
one or more groups depending upon his
capability instead of launching his product in the
open market.
• Market segmentation strategy involves dividing the
market into groups, where individuals have similar needs
and wants for services and products. It could also be a
segmentation of people on the basis of behavior, culture
and economic status. To get a clearer picture of what is
market segmentation, one can always look into the
definition provided by business dictionary. COM, market
segmentation is defined as, "Process of defining and sub-
dividing a large homogenous market into clearly
identifiable segments having similar needs, wants, or
demand characteristics".
Definitions of Marketing
segmentation
According to Philip Kotler, ” Market segmentation is the sub-dividing
of market into homogeneous sub-sections of customers . where any sub-
section may conceivable be selected as a market target to be reached
with a distinct marketing mix.”
According to W. J .Stanton, ”Market segmentation consists of taking
the total heterogeneous market for a product and dividing information
technology into several sub-markets or segments, each of which tends to
be homogeneous in all significant aspects.
Market segmentation allows a marketer to take a heterogeneous
market , a market consisting of customers with diverse characteristics
,needs , wants and behavior , and carve information technology up into
one or more homogeneous markets which are made up of individuals or
organizations with similar needs, wants and behavioral tendencies.
marketing segmentation means “Group according to their similarity
related to a particular product category.
McDonald’s and other marketers have found
market segmentation to be a valuable technique for
the following reasons:
Efficient use of marketing resources
Better understanding of customer need
Better understanding of the competitive situation
Accurate measurement of goals and performance
•
•
•
•
Market segments are groupings of two or more consumers for a
product or service so that their needs are better served.
Market segmentation can be designed as indicated in Fig.8.1
Basis of Market Segmentation
Geographic Demographic Psychographic Behavioural
Village
Local market
Zonal Region
City or Metro
Size of density
Country
Climatic conditions
Age
Gender
Race
Marital status
Education
Income Occupation
Religion
Family size
Family life cycle
Nationality
Compulsiveness
Gregariousness
Autonomy
Conservation
Leadership
Authoritarianism
Ambitiousness
Personality
Usage rate
Readness stage
Benefits sought
Enduse
Brand loyality
Brand belief
Market factors
Occasions
Attitude towards
products
Objectives of Marketing segmentation
• To understand market
• To be able to evaluate the success of market
businesses.
Flow Chart of Segmentation process
Analyze the needs of customers
Analyze the characteristics of consumers
Disaggregate the consumers into suitable segments
Formulate different market mix for different segments
Feedback of various segments
Select the higher potential segments
INDIAN EXAMPLES OF VARIOUS
MARKET SEGMENTS
1. Single Segment Concentration -Woodland shoes
- Cellular phones
2. Selective Specialization DENTA Cream Tooth Powder (Dabur)
3. Market Specialization Sultan Chand & Sons ( Books covering all
types of student need , schools , colleges
& institutes)
4. Product Specialization -Mahindra & Mahindra jeeps
- Bajaj Auto
5. Full Coverage Pepsi, Titan , Bata
PRACTICAL REQUIREMENTS OF
MARKET SEGMENTATION
Market Segmentation Strategies
How a market is segmented is based on variables used for
segmentation; behavioral, demographic, psychographic and
geographical differences.
1.Behavioral Segmentation:
Behavioral segmentation is based on the customer's needs and
subsequent reaction to those needs or toward the purchase of
intended products and/or services. This study is conducted on all
variables that are closely related to the product itself, like loyalty
to a particular brand, cost effectiveness in terms of benefits and
usage, circumstances responsible for the purchase, whether the
customer is a regular, a first timer or and has the potential to
become a customer, and whether the readiness to buy is linked to
status.
• 2.Demographic Segmentation:
Demographic segmentation refers to a wide study of the
potential customers. While marketing a product many
variables like age, gender, education, income, size of the
family, occupation, socioeconomic status, culture and
religion, language and nationality are taken into account.
There are many instances where such a segmentation has
worked very profitably, toys and clothes for every age group,
certain food products that do well in certain counties and
don't in some, either due to cultural or religious reasons.
Demographic segmentation plays a vital role in determining
whether a product can be mass marketed or designed for
specific clientele. Dividing the market into groups based on
variables such as age, gender family size, income, occupation,
education, religion, race and nationality.
• 3.Psychographic Segmentation:
Segmenting people according to their lifestyles and
values, and how they translate into consumption or
purchases of products of services is what psychographic
segmentation is all about. How one's interest, opinions,
values, attitude and the activities they perform, all affects
how and why a group of people would lean towards one
product more than others. A high status would translate into
an expensive flying habit, while a thrift value will translate
into an economy flight.
• 4.Geographical Segmentation:
Geographical segmentation is done by dividing people
(markets) into different geographical locations. The country,
state, or neighborhood, climate, size of a place segmented
into size of its age wise population, etc. all play a role in
devising market strategies. This helps the producer and the
marketers to understand what will sell and what won't, for
example, a market for winter wear would definitely not work
in warm regions. Geographic segmentation tries to divide
markets into different geographical units.
Strategic marketing planning
• Strategic marketing planning involves four steps.
1)Situation Analysis
Situation analysis is the starting point in all planning activities ,I.e. .,where
are we now? Information technology analyses existing marketing programmed
and where the programmed should go in the future. Information technology
gives information on market demand, market environment and performance.
it enlightens us on our capabilities and limitations. Information technology
also reviews the existing marketing mix thoroughly.
2)Marketing Objectives and Strategies
these at the marketing level are closely allied with corporate objectives
and strategies. The marketing objectives translate corporate strategy is 20 per
cent cost reduction in order to enhance profitability. This company strategy
will now be the marketing objective and the marketing strategy may be
payment of sales remuneration in the form of commission instead of salary.
3) Segmentation and target market
in a new company, segmentation enables the company to identify
potential target markets. In a running concern, management reassesses
the choice of target markets and modifies them, if necessary. The firm
may also reconsider segmentation strategy. Information technology has
to ascertain sales forecast in its target markets.
4) Marketing –mix
A distinctive marketing –mix is now prepared to satisfy target market
demand and attain marketing objective for each target market.
marketing-mix and its implementation constitute the bulk of
company’s marketing efforts. We have the best integration of product,
price, promotion and distribution strategies.
Advantages of Segmentation
• The main advantage of market segmentation lies in a better
understanding of the consumer needs and behaviour so that a
marketer can plan accordingly. In brief, market segmentation helps:
1. Understand potential customers;
2. Pay proper attention to particular areas;
3. Formulate marketing programmes;
4. Select channels of distribution;
5. Understand competition;
6. Use marketing resources efficiently;
7. Advertise the products and launch
programmes;and
sales promotion
8. Design marketing mix- product , price, place and promotion.
Limitations of Segmentation
• Lack of information and data: some markets are poorly
researched with little information about what customers
want
• Difficulty in measuring and predicting consumer behaviour:
humans don’t all behave in the same way all of the time.
• Hard to reach customer segments once identified: it is one
thing spotting a segment; it is another reaching target
customers with an effective marketing message
Requirements for segmentation
segments
Identifiable: the differentiating attributes of the
must be measurable so that they can be identified.
Relevant/Accessible: the segments must be reachable through communication
and distributioQnucehsatnionne:lsW.hat are some criteria that could be used
to ensure that a segmentation has utility?
Substantial: the segments should be sufficiently large to justify the resources
required to target them.
Unique needs: to justify separate offerings, the segments must respond
differently to the different marketing mixes.
Durable: the segments should be relatively stable to minimize the cost of
frequent changes.
Conclusion
• Market segmentation: is separating a market into distinct
groups of potential consumers who share common
characteristics and interests and who are likely to be
attracted to particular products or services. Segmentation
allows you to develop products and plans which fit the
needs of customers more efficiently. Market segmentation
is also separating the customers into different groups, and
sometimes can split up into different age groups because
different age customers are interested in different things
from the business. Market segmentation is a marketing
approach that encompasses the identification of different
groups of customers with different needs or responses to
marketing activity. The market segmentation process also
considers which of these segments to target.
Bibliography
1) The essence of international marketing
- Stanly J. Paliwoda
• Prentice –Hall of India, New Delhi
2)Principles of marketing
- Philip Kotler
- Gary Armstrong
• Prentice –Hall of India Private Limited
Thank you

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market segmentation of marketing management .pptx

  • 2. FLOW OF PRESENTATION • • • • • • • • • Introduction Definitions of Marketing segmentation Basis of Market Segmentation Objectives of Marketing segmentation Characteristics of market segmentation Flow Chart of Segmentation process Indian examples of various market segments Market Segmentation Strategies Strategic marketing planning
  • 3. • Limitations of Segmentation • Methods of Seg-men-ta-tion • Requirements for segmentation • Case Example Path Segmentation & Profiling System in Healthcare • Grand on Nirma ,Hul ,and Godrej. • Conclusion • Review of presentation • Bibliography
  • 4. INTRODUCTION Marketing segmentation is a process of grouping the customers into number of different divisions on the bases of similar characteristics. It is a customer oriented philosophy. A market segment consists of a identifiable group within a market. Every product is not required by everybody. Therefore marketer must group the customers on the basis of similar characteristics or uniform response to a concentrate either on one or more groups depending upon his capability instead of launching his product in the open market.
  • 5. • Market segmentation strategy involves dividing the market into groups, where individuals have similar needs and wants for services and products. It could also be a segmentation of people on the basis of behavior, culture and economic status. To get a clearer picture of what is market segmentation, one can always look into the definition provided by business dictionary. COM, market segmentation is defined as, "Process of defining and sub- dividing a large homogenous market into clearly identifiable segments having similar needs, wants, or demand characteristics".
  • 6. Definitions of Marketing segmentation According to Philip Kotler, ” Market segmentation is the sub-dividing of market into homogeneous sub-sections of customers . where any sub- section may conceivable be selected as a market target to be reached with a distinct marketing mix.” According to W. J .Stanton, ”Market segmentation consists of taking the total heterogeneous market for a product and dividing information technology into several sub-markets or segments, each of which tends to be homogeneous in all significant aspects. Market segmentation allows a marketer to take a heterogeneous market , a market consisting of customers with diverse characteristics ,needs , wants and behavior , and carve information technology up into one or more homogeneous markets which are made up of individuals or organizations with similar needs, wants and behavioral tendencies. marketing segmentation means “Group according to their similarity related to a particular product category.
  • 7. McDonald’s and other marketers have found market segmentation to be a valuable technique for the following reasons: Efficient use of marketing resources Better understanding of customer need Better understanding of the competitive situation Accurate measurement of goals and performance • • • •
  • 8. Market segments are groupings of two or more consumers for a product or service so that their needs are better served. Market segmentation can be designed as indicated in Fig.8.1 Basis of Market Segmentation Geographic Demographic Psychographic Behavioural Village Local market Zonal Region City or Metro Size of density Country Climatic conditions Age Gender Race Marital status Education Income Occupation Religion Family size Family life cycle Nationality Compulsiveness Gregariousness Autonomy Conservation Leadership Authoritarianism Ambitiousness Personality Usage rate Readness stage Benefits sought Enduse Brand loyality Brand belief Market factors Occasions Attitude towards products
  • 9. Objectives of Marketing segmentation • To understand market • To be able to evaluate the success of market businesses.
  • 10. Flow Chart of Segmentation process Analyze the needs of customers Analyze the characteristics of consumers Disaggregate the consumers into suitable segments Formulate different market mix for different segments Feedback of various segments Select the higher potential segments
  • 11. INDIAN EXAMPLES OF VARIOUS MARKET SEGMENTS 1. Single Segment Concentration -Woodland shoes - Cellular phones 2. Selective Specialization DENTA Cream Tooth Powder (Dabur) 3. Market Specialization Sultan Chand & Sons ( Books covering all types of student need , schools , colleges & institutes) 4. Product Specialization -Mahindra & Mahindra jeeps - Bajaj Auto 5. Full Coverage Pepsi, Titan , Bata
  • 13. Market Segmentation Strategies How a market is segmented is based on variables used for segmentation; behavioral, demographic, psychographic and geographical differences. 1.Behavioral Segmentation: Behavioral segmentation is based on the customer's needs and subsequent reaction to those needs or toward the purchase of intended products and/or services. This study is conducted on all variables that are closely related to the product itself, like loyalty to a particular brand, cost effectiveness in terms of benefits and usage, circumstances responsible for the purchase, whether the customer is a regular, a first timer or and has the potential to become a customer, and whether the readiness to buy is linked to status.
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  • 16. • 2.Demographic Segmentation: Demographic segmentation refers to a wide study of the potential customers. While marketing a product many variables like age, gender, education, income, size of the family, occupation, socioeconomic status, culture and religion, language and nationality are taken into account. There are many instances where such a segmentation has worked very profitably, toys and clothes for every age group, certain food products that do well in certain counties and don't in some, either due to cultural or religious reasons. Demographic segmentation plays a vital role in determining whether a product can be mass marketed or designed for specific clientele. Dividing the market into groups based on variables such as age, gender family size, income, occupation, education, religion, race and nationality.
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  • 18. • 3.Psychographic Segmentation: Segmenting people according to their lifestyles and values, and how they translate into consumption or purchases of products of services is what psychographic segmentation is all about. How one's interest, opinions, values, attitude and the activities they perform, all affects how and why a group of people would lean towards one product more than others. A high status would translate into an expensive flying habit, while a thrift value will translate into an economy flight.
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  • 22. • 4.Geographical Segmentation: Geographical segmentation is done by dividing people (markets) into different geographical locations. The country, state, or neighborhood, climate, size of a place segmented into size of its age wise population, etc. all play a role in devising market strategies. This helps the producer and the marketers to understand what will sell and what won't, for example, a market for winter wear would definitely not work in warm regions. Geographic segmentation tries to divide markets into different geographical units.
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  • 25. Strategic marketing planning • Strategic marketing planning involves four steps. 1)Situation Analysis Situation analysis is the starting point in all planning activities ,I.e. .,where are we now? Information technology analyses existing marketing programmed and where the programmed should go in the future. Information technology gives information on market demand, market environment and performance. it enlightens us on our capabilities and limitations. Information technology also reviews the existing marketing mix thoroughly. 2)Marketing Objectives and Strategies these at the marketing level are closely allied with corporate objectives and strategies. The marketing objectives translate corporate strategy is 20 per cent cost reduction in order to enhance profitability. This company strategy will now be the marketing objective and the marketing strategy may be payment of sales remuneration in the form of commission instead of salary.
  • 26. 3) Segmentation and target market in a new company, segmentation enables the company to identify potential target markets. In a running concern, management reassesses the choice of target markets and modifies them, if necessary. The firm may also reconsider segmentation strategy. Information technology has to ascertain sales forecast in its target markets. 4) Marketing –mix A distinctive marketing –mix is now prepared to satisfy target market demand and attain marketing objective for each target market. marketing-mix and its implementation constitute the bulk of company’s marketing efforts. We have the best integration of product, price, promotion and distribution strategies.
  • 27. Advantages of Segmentation • The main advantage of market segmentation lies in a better understanding of the consumer needs and behaviour so that a marketer can plan accordingly. In brief, market segmentation helps: 1. Understand potential customers; 2. Pay proper attention to particular areas; 3. Formulate marketing programmes; 4. Select channels of distribution; 5. Understand competition; 6. Use marketing resources efficiently; 7. Advertise the products and launch programmes;and sales promotion 8. Design marketing mix- product , price, place and promotion.
  • 28. Limitations of Segmentation • Lack of information and data: some markets are poorly researched with little information about what customers want • Difficulty in measuring and predicting consumer behaviour: humans don’t all behave in the same way all of the time. • Hard to reach customer segments once identified: it is one thing spotting a segment; it is another reaching target customers with an effective marketing message
  • 29. Requirements for segmentation segments Identifiable: the differentiating attributes of the must be measurable so that they can be identified. Relevant/Accessible: the segments must be reachable through communication and distributioQnucehsatnionne:lsW.hat are some criteria that could be used to ensure that a segmentation has utility? Substantial: the segments should be sufficiently large to justify the resources required to target them. Unique needs: to justify separate offerings, the segments must respond differently to the different marketing mixes. Durable: the segments should be relatively stable to minimize the cost of frequent changes.
  • 30. Conclusion • Market segmentation: is separating a market into distinct groups of potential consumers who share common characteristics and interests and who are likely to be attracted to particular products or services. Segmentation allows you to develop products and plans which fit the needs of customers more efficiently. Market segmentation is also separating the customers into different groups, and sometimes can split up into different age groups because different age customers are interested in different things from the business. Market segmentation is a marketing approach that encompasses the identification of different groups of customers with different needs or responses to marketing activity. The market segmentation process also considers which of these segments to target.
  • 31. Bibliography 1) The essence of international marketing - Stanly J. Paliwoda • Prentice –Hall of India, New Delhi 2)Principles of marketing - Philip Kotler - Gary Armstrong • Prentice –Hall of India Private Limited
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Editor's Notes

  1. BEHAVIOUR- FAST BUYER,FOLLOW UP Class.. Fast leraner, only guidance etc
  2. behaviour in which someone does something too much and is unable to stop doing it Someone who is gregarious enjoys being with other people. She is such a gregarious and outgoing person. Synonyms: outgoing, friendly, social, cordial More Synonyms of gregarious.
  3. Add example https://youtu.be/c0m57jAkF9U?si=5_32wHUeXh3IIzGl
  4. https://youtu.be/cGcYiP1XZBY?si=QUtRDrzPwRaNkocE ---- for achievent factor https://youtu.be/Fu31zdwFzxI?si=AHNXcBikc5ykXGXs ----- gor ideals https://youtu.be/jPJqh6YwRr4?si=nfgiJ2Jui7GfJ14U --------- self expression