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KUMAR SOUMIL
Contact No.: +91 8826007267(M) / E Mail: soumil4u@gmail.com
~ Middle Management Professional~
~ Offering 9+ years of enriched expertise in Retail Operations and customer service ~
Objective
Utilize my creative skills and practical knowledge to the best possible extends and works for the betterment of the organization.
• A result oriented professional with experience in:
* Retail Store Operations * High End & FMCG products sales * Customer Servicing *Inventory
Management * Team Management *HR/ Personnel Management * Business Development * Hygiene &
Safety * Auditing *
Experience in retail Operations
Current Organization - Infiniti retail ltd
croma A TATA enterprise ( Indra Ghandhi international Airport terminal 3 )
Duration - March 2014 to till date
Designation - Department Manager
Key Deliverables :
 Customer Service:
• Implement and follow 10 feet Rule.
• 100% GUEST sales process implementation and compliance
• Daily review & follow up on complaints & resolution
• Take corrective actions based on customer feedback
 People Management:
• Responsible for tracking performance of all team members and recognizes best performers on regular basis
• Maintains store performance by coaching, counseling, motivating, monitoring employees
• Responsible for the quality of the customer experience that the store delivers.
• Responsible for RnR program should happen every week/month.
 Process:
• Conducting Mock Audits to ensure compliance on all SOPs
• Gaps identified in SMART, SOP & Internal Audits to be fixed and complied to in future
 Performance Management & Review:
• Responsible for achieving store Sales & EBIT targets as per the business plan.
• Review Account Sale, Trade-in & inventory health check report on weekly basis to avoid any discrepancy.
• Completely responsible for the HEALTH of the store (from a Finance and Inventory accuracy perspective)
 In-Store Merchandising:
• Responsible for 100% Compliance on Plano gram, merchandising & ticketing.
• Responsible for Best Sellers are ranging for store.
 Planning & Execution
• Responsible for Planning and initiating, execute changes to improve the store performance on all KPIs
• Execution of all promotions, offers, new processes
• Implementation of actions planned and agreed in the MOR
Noteworthy Credits
• Currently 2 ADM, 2 Head Cashier and 17 CSS Associates reports to me. .
• Maintained SOP (Store Operation Process).
• Developed monthly business of 20 Lakhs. Average monthly business of Rs 1.10 Crore
• Accountable for approx one Crore Rs inventory in the store.
• Maintaining a P&L
Previous Organization -
Bharti retail LTD
Duration - February 2011 To March 2014
Designation - Senior Executive Operations (TL)
2nd Previous Organization -
UCB (SSIPL INDIA PVT LTD.)
Duration - January 2010 to February 2011.
Designation - Retail Store Manager
3rd Previous Organization -
shoppers’ stop ltd( MAC)
Duration - August 2007 – January 2010
Designation - CCA, Store Administrator in charge & cash assistant
4th Previous Organization -
Koutons
Duration - April 2006 to July 2007
Designation - Store in charge.
Awards
 October 2007 Appreciation certificate for enrolling first citizen
By Gaurav. Gupta Unit Head Shoppers’ stop Ltd Ansl Plaza
 March2008 Appreciation certificate for enrolling first citizens
By Himanshu Sharma Unit Head Shoppers’ stop MGF Saket
 April 2008 Star CCA of Shoppers’ Stop ( award increment of Rs 3000.00 in my monthly salary )
By Tanya Mishra Head H.R Shoppers’ Stop Ltd.
 June2008 Appreciation certificate for enrolling first citizens
By Deepak Kumar Unit Head Shoppers’ stop MGF Saket
 Aug 2008. Appreciation certificate for enrolling first citizens
By Deepak Kumar Unit Head Shoppers’ stop MGF Saket
 SEP 2008. The certificate of “BEOSS” “ Best Employee of the Shoppers’ Stop” 2008-2009
By A. PANDEY Area controller Shoppers’ stop Ltd
 DEC 2009 Promotion as a Store Administrator in charge for MAC Saket store.
By B.V.M. Rao Head H.R Shoppers’ Stop Ltd
 APR 2012 certificate of completing The TL training bharti WALMART. (By Mr. Manoj VP of walmart india.)
 JUN 2012 certificate for working in easyday mahagun store rely (By Mr. Manoj VP of walmart india.)
 MAY2013 certificate of completing the MDS 201 in GURGAON ( By Mr. Jhon Lee Wilcox VP of walmart india)
 JULY 2013 hi5 certificate for working and helping all department ( by Sandeep Gautam VP HR bharti retail ltd.)
Computer Knowledge
Operating Systems : MS Windows 98/ XP/ Me/2000, Vista, Window8, MAC ,
Packages Known : MS Office (Word, Excel, Power point, Outlook), Adobe Photoshop,
Operational soft were : JDA, AS-400, Win DSS, RETAIL PROW, LSR ,
SMART, WALMART INFO NETWORK, RETAIL LINK. WALMART POS. ORACAL, SAP, TATA POS
Education
Professional Qualifications:
• Post Graduate Diploma in Retail Management from WLC College Delhi 2008
• Diploma in Computer Application from CIIT with 83% marks
Academic Qualifications:
B.com (Ac.Hons.) B.V. University 2006
Senior secondary BIEC 2003
Secondary CBSE 2001
Personal Data
Mother’s Name : Kumud Devi
Father’s Name : Mr. D.K Singh
Address : D786 ,Ganesh Nagar-2,
Gali no.-4,
Shakar Pur,
New Delhi-110092
Date of Birth : 01-Jan-1987
Language : English, Hindi and bangla.
Marital Status : Married
Nationality : Indian
Hobbies : Watching movies, cooking and Net surfing.
I hereby declare that all information given above is true to best of my knowledge
Kumar Soumil Date- ___/___/_______

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kumar soumil Resume

  • 1. KUMAR SOUMIL Contact No.: +91 8826007267(M) / E Mail: soumil4u@gmail.com ~ Middle Management Professional~ ~ Offering 9+ years of enriched expertise in Retail Operations and customer service ~ Objective Utilize my creative skills and practical knowledge to the best possible extends and works for the betterment of the organization. • A result oriented professional with experience in: * Retail Store Operations * High End & FMCG products sales * Customer Servicing *Inventory Management * Team Management *HR/ Personnel Management * Business Development * Hygiene & Safety * Auditing * Experience in retail Operations Current Organization - Infiniti retail ltd croma A TATA enterprise ( Indra Ghandhi international Airport terminal 3 ) Duration - March 2014 to till date Designation - Department Manager Key Deliverables :  Customer Service: • Implement and follow 10 feet Rule. • 100% GUEST sales process implementation and compliance • Daily review & follow up on complaints & resolution • Take corrective actions based on customer feedback  People Management: • Responsible for tracking performance of all team members and recognizes best performers on regular basis • Maintains store performance by coaching, counseling, motivating, monitoring employees • Responsible for the quality of the customer experience that the store delivers. • Responsible for RnR program should happen every week/month.  Process: • Conducting Mock Audits to ensure compliance on all SOPs • Gaps identified in SMART, SOP & Internal Audits to be fixed and complied to in future  Performance Management & Review: • Responsible for achieving store Sales & EBIT targets as per the business plan. • Review Account Sale, Trade-in & inventory health check report on weekly basis to avoid any discrepancy. • Completely responsible for the HEALTH of the store (from a Finance and Inventory accuracy perspective)  In-Store Merchandising: • Responsible for 100% Compliance on Plano gram, merchandising & ticketing. • Responsible for Best Sellers are ranging for store.  Planning & Execution • Responsible for Planning and initiating, execute changes to improve the store performance on all KPIs
  • 2. • Execution of all promotions, offers, new processes • Implementation of actions planned and agreed in the MOR Noteworthy Credits • Currently 2 ADM, 2 Head Cashier and 17 CSS Associates reports to me. . • Maintained SOP (Store Operation Process). • Developed monthly business of 20 Lakhs. Average monthly business of Rs 1.10 Crore • Accountable for approx one Crore Rs inventory in the store. • Maintaining a P&L Previous Organization - Bharti retail LTD Duration - February 2011 To March 2014 Designation - Senior Executive Operations (TL) 2nd Previous Organization - UCB (SSIPL INDIA PVT LTD.) Duration - January 2010 to February 2011. Designation - Retail Store Manager 3rd Previous Organization - shoppers’ stop ltd( MAC) Duration - August 2007 – January 2010 Designation - CCA, Store Administrator in charge & cash assistant 4th Previous Organization - Koutons Duration - April 2006 to July 2007 Designation - Store in charge.
  • 3. Awards  October 2007 Appreciation certificate for enrolling first citizen By Gaurav. Gupta Unit Head Shoppers’ stop Ltd Ansl Plaza  March2008 Appreciation certificate for enrolling first citizens By Himanshu Sharma Unit Head Shoppers’ stop MGF Saket  April 2008 Star CCA of Shoppers’ Stop ( award increment of Rs 3000.00 in my monthly salary ) By Tanya Mishra Head H.R Shoppers’ Stop Ltd.  June2008 Appreciation certificate for enrolling first citizens By Deepak Kumar Unit Head Shoppers’ stop MGF Saket  Aug 2008. Appreciation certificate for enrolling first citizens By Deepak Kumar Unit Head Shoppers’ stop MGF Saket  SEP 2008. The certificate of “BEOSS” “ Best Employee of the Shoppers’ Stop” 2008-2009 By A. PANDEY Area controller Shoppers’ stop Ltd  DEC 2009 Promotion as a Store Administrator in charge for MAC Saket store. By B.V.M. Rao Head H.R Shoppers’ Stop Ltd  APR 2012 certificate of completing The TL training bharti WALMART. (By Mr. Manoj VP of walmart india.)  JUN 2012 certificate for working in easyday mahagun store rely (By Mr. Manoj VP of walmart india.)  MAY2013 certificate of completing the MDS 201 in GURGAON ( By Mr. Jhon Lee Wilcox VP of walmart india)  JULY 2013 hi5 certificate for working and helping all department ( by Sandeep Gautam VP HR bharti retail ltd.) Computer Knowledge Operating Systems : MS Windows 98/ XP/ Me/2000, Vista, Window8, MAC , Packages Known : MS Office (Word, Excel, Power point, Outlook), Adobe Photoshop, Operational soft were : JDA, AS-400, Win DSS, RETAIL PROW, LSR , SMART, WALMART INFO NETWORK, RETAIL LINK. WALMART POS. ORACAL, SAP, TATA POS Education Professional Qualifications: • Post Graduate Diploma in Retail Management from WLC College Delhi 2008 • Diploma in Computer Application from CIIT with 83% marks Academic Qualifications: B.com (Ac.Hons.) B.V. University 2006 Senior secondary BIEC 2003 Secondary CBSE 2001 Personal Data Mother’s Name : Kumud Devi Father’s Name : Mr. D.K Singh Address : D786 ,Ganesh Nagar-2, Gali no.-4, Shakar Pur, New Delhi-110092 Date of Birth : 01-Jan-1987 Language : English, Hindi and bangla. Marital Status : Married Nationality : Indian
  • 4. Hobbies : Watching movies, cooking and Net surfing. I hereby declare that all information given above is true to best of my knowledge Kumar Soumil Date- ___/___/_______