This job description is for a senior IT infrastructure management position requiring 7+ years of relevant experience. The role will involve managing a large enterprise IT infrastructure, leading and managing large cross-functional teams, and being responsible for budgets, SLAs, audits, employee development and overall customer satisfaction. Key responsibilities include infrastructure service delivery, technology landscape understanding, project opportunities, cost optimization, and operational efficiencies.

2. Location: Noida/Chennai/Bangalore/Hyderabad
Experience: 7+ Years -12+ Years
Relevant Experience: 6+ Years
Job Description
• The SDM profile will be a senior profile will need to manage end to end IT infrastructure service delivery.
• Complex IT Infrastructure for a large enterprise.
• Strong Leadership & customer relationship skills and drive to push things within and outside the system.
• Lead and Manage large teams across various towers .
• Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications
• SLA Measurement, Reporting & Adherence - 5 Nines etc.
• Budgeting & P&L Experience – Managing Capex & Opex.
• Overall Strong Technology Landscape Understanding & Experience of Managing IT Infra with some amount of App
support experience will be preferred.
• P&L responsibility
• Expansion of services to fill all gamut’s of infrastructure-increase breadth.
• Focus on project opportunities and transformation initiatives
• Utilization, Billing, Management reporting, Conduct regular in depth service and process audits.
• Employee retention, motivation and training
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines .
• Value add to customer-YOY by working closely with the Transformation and Consulting group for:
• Architecture gap assessment studies
• Implementation of new technologies
• Consolidation/virtualization opportunities
• Cost savings through better solutions
• Enhance operational efficiencies
• Overall SLA management – Operation interaction with technologies Lead / Service Owner
• Overall Customer and Employee Satisfaction.