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Hero bpo
- 1. Hero BPO IT SETUP- BUSINESS PLAN - VISHAL JAIN 16 DEC 2013
- 2. Mission Statement Vision Provides qualityand professional services to internal and external users Mission Achieve customer satisfaction and increase business revenue
- 3. IT Setup BusinessPlan Opening Thoughts Execution Lifecycle The Team
- 4. Outsource vs. In-Source:Opening Thoughts Is defining ‘core’ competences enough ? What about taking ‘blending’ approach? Is Outsourcing a one-way street ?
- 5. The Team Head IT SecurityPolicy Control/Audit/Incident Coordination IT Service Desk Office Technology LAN/WAN/ IT Security Office Equipments Asset Management Monitoring Management Data Center Application Dev & Solutions
- 6. Execution Lifecycle Discovery Solution Phase Identification Opportunity Identification BusinessCase development Communication Planning Detailed study of process Gathering critical process parameters • Solution Identification process, Technology • Transition kick-Off • • • • • Transition Supported Planning & Run/Pilot/ Execution Ramp-up • Project and Infrastructure Planning – Knowledge, Technology, Operations etc. • Follow ITIL best practices • Risk Assessment & Mitigation • Overall Project Execution – Infrastructure setup, recruitment and training • Production Setup / ramp-up planning • SLA Baselining • Training Steady State Operations Process Stabilization Performance as per SLAs Control and Review Compliance and Risk Governance • Performance management and review • Process Improvements • • • •
- 7. Thanks and ThinkGreen
Editor's Notes
- #5 In-housePros: Total control, Lower cost, Convenience, Flexible to quickly change small thingsCons: Less control over improvements, regular upgrades, Security concerns, Limited technological expertiseOutsourcedPros: Cost-Effectiveness, Skilled Manpower, Improved Quality, Focus in core business, Customer Satisfaction, Operational EfficiencyCons: Communication Challenge, Loss of Control, Language barrier, Legal Compliance and Security, Quality RiskBlendedPros: Local expertise, Reliability, Control, Time for making Strategy, focus on core businessCons: Communication Challenge, Loss of Control, Security and Compliance issues