Anoop Shyamsundar has over 12 years of experience in IT operations management, process management, project management, and service delivery. He currently works as a Business Process Consultant Lead at HCL Technologies, where he leads operational management, manages service delivery, and executes project activities. Previously he has held roles such as Service Lead, Process Associate, and Incident/Change Manager at various companies. He has certifications in ITIL, Lean Six Sigma, Prince 2, and ISO 27001.
Hitesh Arora is a Senior Delivery Manager with over 13 years of experience in project management, delivery management, business analysis, and software development. He has expertise in SDLC methodologies like Waterfall, Iterative, and Agile processes. Currently he is managing teams at Wells Fargo India Solutions for projects like application migration to the cloud. Previously he has worked on projects for clients like GE, OCBC Bank, LTA Singapore in roles like Project Lead, Architect, and Scrum Master.
P. Suresh Babu has over 15 years of experience in software development, project management, and delivery management. He has extensive experience managing Oracle ERP implementations and maintenance projects for clients in various industries. Some of his roles include senior project manager, delivery manager, project manager, and team leader. He is proficient in technologies like Oracle, SQL, Java, and tools like Jira and SharePoint. He has successfully delivered projects for clients like Boeing, Lloyds Bank, KMD, and FLSmidth.
B.P. Sandeep has over 9 years of experience in ITIL consulting, IT service management, and pre-sales support. He currently works as a post-sales process manager, lead product trainer, and senior ITSM consultant for ManageEngine, where he is responsible for process design, training programs, workshops, and pre-implementation consulting. Previously he has held roles as a support engineer, product specialist, senior product consultant, and lead product trainer for ManageEngine.
Abhilasha Kamre is a Lead Project Coordinator with over 7 years of experience in customer relationship management, project management, and IT service delivery. She has led project teams for global customers and managed all stages of projects from end to end. Her experience includes change management, IT service management, and ensuring processes are followed to meet SLAs. She holds ITIL certifications and aims to contribute her skills to an organization that offers growth opportunities.
Role with IT(IL) - V3 Roles and Responsibilities - ITSM Academy WebinarITSM Academy, Inc.
The document provides an overview of ITIL roles and responsibilities including:
- Key roles such as Process Owner, Service Owner, and roles in areas like Change Management, Service Strategy, and Service Catalog Management.
- ITSM functions such as Service Desk, Technical Management, and IT Operations Management.
- The roles of a Certified Process Design Engineer in overseeing process design and improvement.
- How a RACI model can map roles and responsibilities to processes and activities.
Skillogic Knowledge Solutions is uploading Part 2 of ITIL Training Module 1 (Service Management).
Skillogic Knowledge Solutions is one of the best training centres in India which providing ITIL Course Both Classroom and online.
If you are looking for classroom training for ITIL Certification (Foundation, Intermediate Modules and Expert) in Bangalore / Bengaluru, Chennai, Delhi, Pune, Mumbai and Hyderabad etc visit: http://in.skillogic.com/
G Praveen Kumar has over 12 years of experience in project management, IT infrastructure management, change management, and client services. He is currently an IBM Advisory Project Manager based in Hyderabad, India. Some of his responsibilities include managing projects through all phases, communicating with staff, and ensuring projects meet contractual obligations. Previously he has worked as a Technical Support Executive, Team Lead, and Delivery Operations Manager. He holds an MBA in Marketing and Finance and certifications in ITIL, Project Management, and Prince 2.
Information Technology Infrastructure Library (ITIL) certification is one of the most recognized certification for IT service professionals globally. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification validates one’s ability to handle IT services in a planned manner. This ITIL Foundation course preview gives you an introduction to the all important certification course for professionals to pursue and take their IT career to the next-level.
This ITIL Foundation courseware is prepared by international subject matter experts to help professionals’ gain comprehensive understanding of ITIL concepts and terminologies to enhance your knowledge and confidence towards achieving ITIL Foundation certification.
To know more about ITIL Foundation Certification trainings worldwide, please contact us at -
Email :support@invensislearning.com
Phone - US +1-910-726-3695,
Website : https://www.invensislearning.com
Hitesh Arora is a Senior Delivery Manager with over 13 years of experience in project management, delivery management, business analysis, and software development. He has expertise in SDLC methodologies like Waterfall, Iterative, and Agile processes. Currently he is managing teams at Wells Fargo India Solutions for projects like application migration to the cloud. Previously he has worked on projects for clients like GE, OCBC Bank, LTA Singapore in roles like Project Lead, Architect, and Scrum Master.
P. Suresh Babu has over 15 years of experience in software development, project management, and delivery management. He has extensive experience managing Oracle ERP implementations and maintenance projects for clients in various industries. Some of his roles include senior project manager, delivery manager, project manager, and team leader. He is proficient in technologies like Oracle, SQL, Java, and tools like Jira and SharePoint. He has successfully delivered projects for clients like Boeing, Lloyds Bank, KMD, and FLSmidth.
B.P. Sandeep has over 9 years of experience in ITIL consulting, IT service management, and pre-sales support. He currently works as a post-sales process manager, lead product trainer, and senior ITSM consultant for ManageEngine, where he is responsible for process design, training programs, workshops, and pre-implementation consulting. Previously he has held roles as a support engineer, product specialist, senior product consultant, and lead product trainer for ManageEngine.
Abhilasha Kamre is a Lead Project Coordinator with over 7 years of experience in customer relationship management, project management, and IT service delivery. She has led project teams for global customers and managed all stages of projects from end to end. Her experience includes change management, IT service management, and ensuring processes are followed to meet SLAs. She holds ITIL certifications and aims to contribute her skills to an organization that offers growth opportunities.
Role with IT(IL) - V3 Roles and Responsibilities - ITSM Academy WebinarITSM Academy, Inc.
The document provides an overview of ITIL roles and responsibilities including:
- Key roles such as Process Owner, Service Owner, and roles in areas like Change Management, Service Strategy, and Service Catalog Management.
- ITSM functions such as Service Desk, Technical Management, and IT Operations Management.
- The roles of a Certified Process Design Engineer in overseeing process design and improvement.
- How a RACI model can map roles and responsibilities to processes and activities.
Skillogic Knowledge Solutions is uploading Part 2 of ITIL Training Module 1 (Service Management).
Skillogic Knowledge Solutions is one of the best training centres in India which providing ITIL Course Both Classroom and online.
If you are looking for classroom training for ITIL Certification (Foundation, Intermediate Modules and Expert) in Bangalore / Bengaluru, Chennai, Delhi, Pune, Mumbai and Hyderabad etc visit: http://in.skillogic.com/
G Praveen Kumar has over 12 years of experience in project management, IT infrastructure management, change management, and client services. He is currently an IBM Advisory Project Manager based in Hyderabad, India. Some of his responsibilities include managing projects through all phases, communicating with staff, and ensuring projects meet contractual obligations. Previously he has worked as a Technical Support Executive, Team Lead, and Delivery Operations Manager. He holds an MBA in Marketing and Finance and certifications in ITIL, Project Management, and Prince 2.
Information Technology Infrastructure Library (ITIL) certification is one of the most recognized certification for IT service professionals globally. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification validates one’s ability to handle IT services in a planned manner. This ITIL Foundation course preview gives you an introduction to the all important certification course for professionals to pursue and take their IT career to the next-level.
This ITIL Foundation courseware is prepared by international subject matter experts to help professionals’ gain comprehensive understanding of ITIL concepts and terminologies to enhance your knowledge and confidence towards achieving ITIL Foundation certification.
To know more about ITIL Foundation Certification trainings worldwide, please contact us at -
Email :support@invensislearning.com
Phone - US +1-910-726-3695,
Website : https://www.invensislearning.com
SoftServe Inc. is a leading global provider of software development, testing and consulting services. We are motivated and inspired to leverage advanced software technologies empowering your business to accelerate your growth, strengthen your market position and exceed your customer's expectations.
SoftServe is a global provider of software development, testing, and technology consulting services founded in 1993. It employs 2,500 professionals and has successfully delivered over 2,500 projects for more than 150 clients across industries such as healthcare, education, finance, and manufacturing. SoftServe aims to exceed client expectations and deliver profitable software products through a focus on innovative technology solutions, software development expertise, and exemplary customer service.
ITIL Foundation Training - A guide to beginners Celtem Learning
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.Get ITIL Certification Today! Celtem Learning.
Madhavi Sawant has 9 years of experience as a senior test engineer in the IT industry. She has worked on testing applications for compliance, information risk management, asset management, and change management domains for a major US bank. She has experience with test methodologies like agile and iterative, and tools like HP Quality Center, SharePoint, SAP BO Web Intelligence, and VBA. She has expertise in test case design, defect logging, test automation, and data migration testing. She is skilled in requirements analysis, test planning, and maintaining testing artifacts.
P. Suresh Babu has over 15 years of experience in software development, project management, delivery management, test management, and application development. He has strong skills in technologies like Oracle, SQL, Java, Hadoop, and Big Data analytics. As a senior project manager, he has successfully led teams of 50-100 people on various projects for clients in different industries. Some of his key responsibilities have included managing project schedules and budgets, requirement gathering, solution design, and ensuring on-time delivery. He has worked with various organizations in the US, Europe, and India.
What Every Project Manager Should Know About ItilDaniel Cayouette
This presentation will provide a high-level view of ITIL and will identify where the ITIL Service Lifecycle Framework and the PMBOK Guide complement each other.
Understanding of ITIL will help the IT project manager over the lifecycle of their projects, from defining a better project charter focused on IT services to a smoother transition to operations and an increased satisfaction of all stakeholders.
The role of an IT PMO as the Voice of IT and its role with Service Level Management will also be discussed as a key enabler to align IT to the business.
Quality and Project Management Professional with
17 years of experience in all aspects of Quality and project Management to the product-based, service-based, Financial Services & investment Banking Sectors
Saurabh Chawla has over 21 years of experience in IT project delivery, management, and service operations. He has led teams and managed projects for clients in various industries, such as insurance, banking, telecommunications, and electronics. His responsibilities have included resource management, budgeting, requirements gathering, quality assurance, and client management.
Richard Niver Resume - Independent Workday Solutions Architect.
Contact Richard for Workday Payroll consultation and ongoing support.
Offering complete Workday Payroll support services. Maximize the value of your Workday system!
Business requirements gathering and analysis, design, configuration, user and data security, custom reporting, EIB integrations, business process improvement, and full production support.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework for IT service management best practices. It describes the ten core ITIL processes which focus on service support and delivery. These processes include service desk, incident management, problem management, and change management. The document also discusses key ITIL concepts such as service design, service operation, continual service improvement, and roles within IT service management.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
Rita Duncan has over 10 years of experience in HRIS and HCM systems like Workday, PeopleSoft, and SAP FICO. She specializes in data management, reporting, and configuration of these systems. Her experience includes roles as a Workday HCM Analyst, Project Manager, and HRIS Analyst. She has strong skills in Excel, database management, and technical training.
Sridhar Duchetti is a lead consultant with over 11 years of experience in software development using technologies like Java, Struts, Hibernate, and databases like SQL Server, Oracle, and MySQL. He has extensive experience leading teams on projects in healthcare and workforce management domains for clients in Singapore, Malaysia, and India. His roles include requirements gathering, design, development, testing, deployment, support, and providing guidance to junior team members.
This document contains a summary of Ashish Agarwal's resume. He has over 17 years of experience in IT service delivery, project management, and key account management. Currently he is working as an Operations Manager at Dimension Data India Pvt Limited, where he manages a team of 50 engineers and vendors providing IT services to over 3500 bank branches. Previously he has worked in technical support, customer service, and branch management roles at Sysnet Global Tech Pvt Ltd and Unicorp Overseas Ltd. He has an MBA and professional certifications in ITIL, Cisco, Microsoft, and Novell.
This document contains the resume of Ramil P. Atienza. It summarizes his educational and professional background. He has a Bachelor of Science degree in Information Technology and Mechanical Engineering. His work experience includes positions as a System Administrator and IT support roles for various companies. His skills include programming, networking, database management and Microsoft applications. He also lists training certifications and achievements like Dean's List honors.
This document is a resume for Kerry L. Sheehan that outlines her experience and qualifications. She has over 15 years of experience in IT consulting, project management, process engineering, and application support. She has a proven track record of leveraging technology to solve business problems and has worked on numerous projects involving portfolio management, project management, and process improvement. Her experience includes roles at companies such as Anthem Inc., The Hartford, and Indecon.
Srinithya has over 6 years of experience as a business analyst, scrum master, test lead, and functional analyst. She has managed teams of up to 10 users and 5 test analysts. She is proficient in business analysis, test management, agile methodology, and vendor management. Some of her projects include managing the testing of a mobile financial planning application and migrating a bank's CRM system. She is skilled in various technologies, languages, and tools used in banking.
Vaibhav C. Pathare is a senior HR operations specialist with over 6 years of experience in human resources and system analysis. He currently works for Travelex India Pvt. Ltd. as a Workday system analyst, where he is responsible for query management, People Fluent administration, reporting, compensation and performance review testing and support, mass uploads, and configuration. Previously he has worked for Huntsman International and Wärtsilä India in HR and SAP roles. He holds a PGDM from the University of Wales and various HR and SAP certifications.
Information Technology Infrastructure Library (ITIL) certification is the most coveted certification for IT service professionals. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification offered to professions who qualify the ITIL Foundation exam validates one’s ability to handle IT services in a planned manner. This presentation on ITIL Foundation includes all the important ITIL terminologies and basics that are covered in the ITIL Foundation exam. Each slide covers ITIL topics based on the ITIL Foundation and is prepared by highly qualified instructors. Get an understanding on each of the ITIL Foundation topics and enhance your knowledge and confidence towards achieving the ITIL Foundation certification.
Arun Kumar Barua is an ITIL Expert certified IT service management professional with over 12 years of experience implementing ITSM processes and tools like ServiceNow. He has worked with major companies like Infosys, Accenture, and HSBC in roles like Lead Consultant, Service Design Manager, and Assistant Manager. Some of his responsibilities have included managing teams, implementing ITIL processes for clients, and architecting ServiceNow solutions. He has expertise in areas like ITSM, infrastructure management, and process improvement.
The document provides a summary of an IT professional's skills and experience over 11+ years. It includes experience in areas such as service management, IT infrastructure management, project management, people management, and budget and vendor management. The professional has led teams and managed projects for companies such as Wipro Technologies, Hewlett Packard, and JDA Software Pvt Ltd. Their roles have included project lead, change manager, technical consultant, and project manager. They currently work as a project manager at JDA Software, leading projects, teams, and ensuring delivery against service level agreements.
SoftServe Inc. is a leading global provider of software development, testing and consulting services. We are motivated and inspired to leverage advanced software technologies empowering your business to accelerate your growth, strengthen your market position and exceed your customer's expectations.
SoftServe is a global provider of software development, testing, and technology consulting services founded in 1993. It employs 2,500 professionals and has successfully delivered over 2,500 projects for more than 150 clients across industries such as healthcare, education, finance, and manufacturing. SoftServe aims to exceed client expectations and deliver profitable software products through a focus on innovative technology solutions, software development expertise, and exemplary customer service.
ITIL Foundation Training - A guide to beginners Celtem Learning
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.Get ITIL Certification Today! Celtem Learning.
Madhavi Sawant has 9 years of experience as a senior test engineer in the IT industry. She has worked on testing applications for compliance, information risk management, asset management, and change management domains for a major US bank. She has experience with test methodologies like agile and iterative, and tools like HP Quality Center, SharePoint, SAP BO Web Intelligence, and VBA. She has expertise in test case design, defect logging, test automation, and data migration testing. She is skilled in requirements analysis, test planning, and maintaining testing artifacts.
P. Suresh Babu has over 15 years of experience in software development, project management, delivery management, test management, and application development. He has strong skills in technologies like Oracle, SQL, Java, Hadoop, and Big Data analytics. As a senior project manager, he has successfully led teams of 50-100 people on various projects for clients in different industries. Some of his key responsibilities have included managing project schedules and budgets, requirement gathering, solution design, and ensuring on-time delivery. He has worked with various organizations in the US, Europe, and India.
What Every Project Manager Should Know About ItilDaniel Cayouette
This presentation will provide a high-level view of ITIL and will identify where the ITIL Service Lifecycle Framework and the PMBOK Guide complement each other.
Understanding of ITIL will help the IT project manager over the lifecycle of their projects, from defining a better project charter focused on IT services to a smoother transition to operations and an increased satisfaction of all stakeholders.
The role of an IT PMO as the Voice of IT and its role with Service Level Management will also be discussed as a key enabler to align IT to the business.
Quality and Project Management Professional with
17 years of experience in all aspects of Quality and project Management to the product-based, service-based, Financial Services & investment Banking Sectors
Saurabh Chawla has over 21 years of experience in IT project delivery, management, and service operations. He has led teams and managed projects for clients in various industries, such as insurance, banking, telecommunications, and electronics. His responsibilities have included resource management, budgeting, requirements gathering, quality assurance, and client management.
Richard Niver Resume - Independent Workday Solutions Architect.
Contact Richard for Workday Payroll consultation and ongoing support.
Offering complete Workday Payroll support services. Maximize the value of your Workday system!
Business requirements gathering and analysis, design, configuration, user and data security, custom reporting, EIB integrations, business process improvement, and full production support.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework for IT service management best practices. It describes the ten core ITIL processes which focus on service support and delivery. These processes include service desk, incident management, problem management, and change management. The document also discusses key ITIL concepts such as service design, service operation, continual service improvement, and roles within IT service management.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
Rita Duncan has over 10 years of experience in HRIS and HCM systems like Workday, PeopleSoft, and SAP FICO. She specializes in data management, reporting, and configuration of these systems. Her experience includes roles as a Workday HCM Analyst, Project Manager, and HRIS Analyst. She has strong skills in Excel, database management, and technical training.
Sridhar Duchetti is a lead consultant with over 11 years of experience in software development using technologies like Java, Struts, Hibernate, and databases like SQL Server, Oracle, and MySQL. He has extensive experience leading teams on projects in healthcare and workforce management domains for clients in Singapore, Malaysia, and India. His roles include requirements gathering, design, development, testing, deployment, support, and providing guidance to junior team members.
This document contains a summary of Ashish Agarwal's resume. He has over 17 years of experience in IT service delivery, project management, and key account management. Currently he is working as an Operations Manager at Dimension Data India Pvt Limited, where he manages a team of 50 engineers and vendors providing IT services to over 3500 bank branches. Previously he has worked in technical support, customer service, and branch management roles at Sysnet Global Tech Pvt Ltd and Unicorp Overseas Ltd. He has an MBA and professional certifications in ITIL, Cisco, Microsoft, and Novell.
This document contains the resume of Ramil P. Atienza. It summarizes his educational and professional background. He has a Bachelor of Science degree in Information Technology and Mechanical Engineering. His work experience includes positions as a System Administrator and IT support roles for various companies. His skills include programming, networking, database management and Microsoft applications. He also lists training certifications and achievements like Dean's List honors.
This document is a resume for Kerry L. Sheehan that outlines her experience and qualifications. She has over 15 years of experience in IT consulting, project management, process engineering, and application support. She has a proven track record of leveraging technology to solve business problems and has worked on numerous projects involving portfolio management, project management, and process improvement. Her experience includes roles at companies such as Anthem Inc., The Hartford, and Indecon.
Srinithya has over 6 years of experience as a business analyst, scrum master, test lead, and functional analyst. She has managed teams of up to 10 users and 5 test analysts. She is proficient in business analysis, test management, agile methodology, and vendor management. Some of her projects include managing the testing of a mobile financial planning application and migrating a bank's CRM system. She is skilled in various technologies, languages, and tools used in banking.
Vaibhav C. Pathare is a senior HR operations specialist with over 6 years of experience in human resources and system analysis. He currently works for Travelex India Pvt. Ltd. as a Workday system analyst, where he is responsible for query management, People Fluent administration, reporting, compensation and performance review testing and support, mass uploads, and configuration. Previously he has worked for Huntsman International and Wärtsilä India in HR and SAP roles. He holds a PGDM from the University of Wales and various HR and SAP certifications.
Information Technology Infrastructure Library (ITIL) certification is the most coveted certification for IT service professionals. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification offered to professions who qualify the ITIL Foundation exam validates one’s ability to handle IT services in a planned manner. This presentation on ITIL Foundation includes all the important ITIL terminologies and basics that are covered in the ITIL Foundation exam. Each slide covers ITIL topics based on the ITIL Foundation and is prepared by highly qualified instructors. Get an understanding on each of the ITIL Foundation topics and enhance your knowledge and confidence towards achieving the ITIL Foundation certification.
Arun Kumar Barua is an ITIL Expert certified IT service management professional with over 12 years of experience implementing ITSM processes and tools like ServiceNow. He has worked with major companies like Infosys, Accenture, and HSBC in roles like Lead Consultant, Service Design Manager, and Assistant Manager. Some of his responsibilities have included managing teams, implementing ITIL processes for clients, and architecting ServiceNow solutions. He has expertise in areas like ITSM, infrastructure management, and process improvement.
The document provides a summary of an IT professional's skills and experience over 11+ years. It includes experience in areas such as service management, IT infrastructure management, project management, people management, and budget and vendor management. The professional has led teams and managed projects for companies such as Wipro Technologies, Hewlett Packard, and JDA Software Pvt Ltd. Their roles have included project lead, change manager, technical consultant, and project manager. They currently work as a project manager at JDA Software, leading projects, teams, and ensuring delivery against service level agreements.
This document provides a summary of an individual's qualifications and experience in information technology infrastructure services. Over 14 years of experience is outlined working for various companies such as Tata Consultancy Services, Wipro Technologies, Reuters India Pvt. Ltd., and others. Responsibilities included managing teams that deliver IT infrastructure solutions and services to customers in areas like service delivery, project management, customer support, and more. Detailed experience is provided on the systems, operating systems, applications, and tools worked with over the career.
Sagar Kulkarni has over 15 years of experience leading complex technology projects for clients in various industries. He is proficient in project management, transition management, service delivery, and people management. Notable achievements include successfully delivering projects valued over $10 million on time and under budget, improving customer satisfaction ratings, and acquiring $1 million in additional business. Kulkarni's experience spans roles at Mphasis, IBM, and Patni Computer Systems, where he has consistently delivered projects on schedule while meeting SLAs and other key performance metrics.
This document provides a summary of Biju C. Alex's professional experience and qualifications. He has nearly 24 years of experience in IT project delivery management, infrastructure management, service management, and other areas. Some of his roles and responsibilities have included pioneering IT infrastructure planning and building, proficiency in ITIL best practices, business continuity planning, and leading major projects such as ERP implementations. He has worked in senior IT roles for several organizations in India.
This document provides a profile summary for Shameena Mohamed Nayeem, including her experience, skills, education, and achievements. She has over 10 years of experience as a technical lead consultant working on projects involving requirement gathering, analysis, design, development, and more. She has extensive experience with Siebel implementations, configurations, and upgrades. She is proficient in agile methodologies, SQL, and various programming languages.
The document contains the resume of Akshatha Naresh, who has nearly 9 years of experience in operations management, escalation management, SLA management, and other areas. She is currently an Assistance Operations Manager at Dimension Data India Ltd., where she handles a team of 51 engineers and is responsible for meeting SLAs, training staff, and implementing process improvements. The resume provides details of her work experience, qualifications, skills, and accomplishments.
This document provides a summary of an IT professional's qualifications and experience. In 3 sentences:
The professional has over 12 years of experience in IT operations management and business intelligence development. They have led teams of up to 17 people and have expertise in technologies like Oracle BI, SQL, and Linux. Their experience includes roles managing IT infrastructure operations and developing dashboards and reports for major clients in banking, telecommunications, and other industries.
Smitha Koonan is an experienced Project Manager with over 16 years of experience managing diverse technology projects across multiple industries. She has extensive experience leading teams of up to 70 people and managing multi-million dollar projects. Currently she works as an Assistant General Manager at HCL TalentCare, where she designs and executes training programs in agile methodologies and manages simulated real-world projects.
The document provides a detailed profile summary of V M Kumaravelan including his contact information, 18 years of experience in IT management roles, qualifications and certifications. It summarizes his career history working as a Project Manager for various companies, delivering IT infrastructure projects and services. Key skills and responsibilities involved managing projects, teams, budgets and clients in areas such as service delivery, operations and ITSM.
Neil Doody has over 30 years of experience in IT services and project management. He has a proven track record of managing teams, implementing governance and compliance protocols, and ensuring effective incident and problem management. Doody has developed collaborative relationships with clients and suppliers, and has coached teams to improve service quality and reduce incidents. He holds several ITIL certifications and has managed both projects and programs on time and on budget.
Asad Nawaz Khan is a seasoned program manager and senior consultant with over 20 years of experience managing Oracle implementations. He currently leads a team of 30 consultants and has successfully delivered over 25 projects across various industries. Asad has deep expertise in Oracle Financials, Supply Chain, HR and other modules.
The document is a resume for a senior project/program professional. It summarizes the candidate's 15 years of experience in project and delivery management, as well as their expertise in areas such as client relationship management and application support. The resume lists the candidate's roles and responsibilities on various projects at Dynatrade in Sharjah, UAE such as overseeing the design and development of sales and inventory systems, and migrating reports to SQL Server Reporting Services. It also provides details of the candidate's certifications, skills, and education.
Certified Professional in Project Management (PMP–PMI), ITIL, Oracle Database Administration, UDB Administration and Lotus Notes System Administration with dynamic career of 15 years that reflects pioneering experience and year-on-year success in achieving Project & Delivery Management objectives Skilled in spearheading the delivery of large scale projects comprising price optimization with effective use of analytical models to solve business problems, ensure excellence through metrics-based measurement process and define quality principles:
o Reviewing & controlling the projects in the delivery portfolio; approving all status reports before they are communicated to the client and participating in joint governance meetings as required
o Monitoring project progress & outstanding issues and ensuring the quality & timeliness of the deliverables; extending post-implementation support to team members by identifying defects, inconsistencies & errors Acknowledged as Dynamic Quality Leader, Technical Solution Provider and Creative Problem Solver with skills in delivering value to customers by understanding their needs and translating them to actionable items Successfully leading Application Support Team and providing application support of 15 different modules & 3500 users (across UAE, Saudi Arabia & Sultanate of Oman) Well versed with:
o Functional Modules like Sales Order Processing, Inventory Control & Analysis, Warehouse Management and Service System
o Microsoft and IBM AS/400 Technology Directed cross-functional teams using interactive & motivational leadership; acknowledged for mentoring & guiding team members with an equal desire to win A forward thinking person with excellent communication, analytical & time management skills; exceptionally well organized with a track record that demonstrates self-motivation & creativity to achieve corporate & personal goals
Vivek Sharma has over 9 years of experience in IT service management roles, including currently working as an ITSM Process Consultant at HCL Technologies where he manages a team of 12 members supporting global service management environments. He has ITIL and CCNA certifications and has experience leading incident, problem, and change management processes for clients like Deutsche Bank and IBM. The document provides details of his work history, roles, responsibilities, and qualifications.
Lavanya Sudarsan has over 13 years of experience in IT service management. She currently works as an Associate Director at NTT Data managing a team of 150 people supporting middleware, operating systems, and applications for a BFSI customer. Previously, she held roles as a Delivery Project Executive and Service Delivery Manager at IBM, where she was responsible for ensuring service level agreements were met and maintaining strong customer relationships. Lavanya has ITIL and PRINCE2 certifications and experience in incident management, problem management, and other IT service management disciplines.
This document contains the resume of Durga Prasad Tripathy, who has over 14 years of experience in IT infrastructure management, data center management, database administration, and service delivery. He is seeking a leadership role where he can utilize his expertise in project management, customer service, and people management. His technical skills include SQL Server, Oracle, UNIX, and .NET.
Suresh Kumar Jettipalle is a senior project manager with over 17 years of experience in project management and delivery management. He is currently working at HCL Technologies in Bangalore as a senior project manager. Some of his responsibilities include coordinating with clients, preparing project plans and schedules, monitoring projects, and ensuring they are completed on time and on budget. He has extensive experience managing projects in various domains including e-commerce, publishing, and retail.
This document contains a profile summary for Surya Deepthi Yandrapragada highlighting her experience in incident management, problem management, and knowledge management. She currently works as an Associate Consultant at Wipro Technologies where she is responsible for driving the efficiency and effectiveness of the incident management process. Previously, she worked at Tata Consultancy Services as an IT Analyst and at HCL B.Serv as a Technical Support Officer, gaining experience in incident handling, root cause analysis, and knowledge base management. Surya Deepthi has over 7 years of experience in the IT industry specializing in incident management, problem management, and knowledge management.
Lowhile Mengi has over 12 years of experience in IT client services, project management, and data analysis. He has extensive experience in project management support, data analysis, management reporting, and process improvement. He is proficient in Microsoft Office, SQL Server, SAS, and has experience using project management tools like JIRA, DevTrack, and Primavera. He is trained in PMP, Lean Six Sigma, and has worked on projects in banking, telecom, and other industries.
1. Key Skills
IT Operations Management
Program Management / Consulting
Business Process Improvement
Service Delivery
Customer Relationship Management
Project / Program Management
Change, Problem & Incident
Management
People Management / Training &
Development
Quality Assurance
Result-oriented & visionary professional with a proven record of achievement in
conceiving & implementing effective ideas; targeting senior level assignments in
IT Operations Management / Service Delivery / Process Management / Program
Management / Consulting with a reputed organization
Profile Summary
Dynamic career of 12.7 years that reflects pioneering experience and year-
on-year success in Operations Management, Process Management,
Transition Management, Project Management and Service Delivery
Expertise in supporting in project operations including scheduling &
negotiation with clients as per SLAs and balancing work distribution to meet
deliverables & delivery as per given parameters
Also serving as Freelance ITIL,Prince 2 Soft Skill & Recruitment Corporate
Consultant for Adept Simplilearn, Practical Methods, Human Capital, Mind
Consultants and Alcamey
A strategic planner with proficiency in streamlining business processes,
defining continuous improvement processes & building powerful teams that
can conquer any obstacles
Acknowledged for recruiting and mentoring team members on Crystal
Reports, Quality Management, Effective Leadership, Presentation Skill and
Coaching & Feedback Workshops, Situational Leadership, Train the Trainer,
Interviewing and Team Conflict
A forward thinking person with excellent communication, analytical &
organizational skills; well organized with a track record that demonstrates
self-motivation & creativity to achieve corporate & personal goals
Career Timeline
Education
Graduate Diploma in Bachelor of Administration from IMST, Bangalore
in 2010
B.Com. from Periyar University, Salem in 2011
ANOOP SHYAMSUNDAR
anoop1537@gmail.com
+91-8884443318 / +91-8884443317
ConvergysIndia
Services as
Senior Customer
Care Officer
Aditya Birla Minacs
as Sr. Process
Associate-Problem
Management &
Quality
HP Global Soft
India Pvt. Limited
as TS 3 (Incident
Manager & Change
Manager)
Jan’07-Dec’07 Aug’08-Mar’09 Apr’09-Aug’10
Web Development
Company India Pvt.
Ltd. (Experis IT) as
ITIL Coordinator
(Change Manager)
Sep’10-May’11
Experis IT Private
Limited as Service
Lead / Service
Delivery Lead
Since Apr’15
HCL
Technologies as
Business Process
Consultant Lead
Apr’12-Sep’14
2. Certifications / Trainings
Work Experience
Since Apr’15
Lean Six Sigma Management Certified (from Benchmark) in Jan’11
Six Sigma Green Belt Methodology Certified (from Benchmark) in Jul’10
ITIL Foundation 2010 & 2011 from TUV, APMG accredited ITIL Intermediate
Life-cycle Module ST, SO, SS, SD, CSI, ITIL Expert (Managing across Life-
Cycle) 2013 Certified
Accredited ITIL Trainer from EXIN, TUV Certified Examiner through
Peoplecert
ISO 27001 Trained
Prince 2 Certified
HCL Technologies, Chennai as Business Process Consultant Lead
Role:
Working as Service Delivery Manger since Nov’15:
o Leading day-to-day operational management (Application &
Middleware), IT Infrastructure Management and Service Delivery for a
critical account with 350 Million Dollar business in EMEA region to ensure
achievement of SLAs, resolution of issues (that impact individual &
overall team performance and customer satisfaction)
o Serving as Single point of contact (SPOC) for all service lines / technology
and managing end-to-end service within the defined scope for effective
provision of Service Level Management
o Creating & verifying the SLA, OLAs & Underpinning Agreements for
meeting committed SLAs
o Liaising with Global Service Delivery & Multiple Cross-Functional Teams
(both internal & client groups) to meet business & customer objectives
o Driving major incidents to closure (on-call 24/7/365 for the same)
o Actively chairing CAB as agreed with customer or Sending Team
o Gaining approval for budgets & funding through governance processes
o Conduct weekly & monthly service reviews to secure sign-offs / artifacts
for delivered service levels with key customer & HCL personnel
o Providing proactive feedback on service delivery issues and escalating
the same to Account / Senior Management in a timely manner
o Interfacing with ITIL service management process owners & managers,
managed services, architects and other stakeholders
Leading the end-to-end execution of project activities:
o Identifying all activities and resources required to deliver the project or
workstream involving creation / maintenance of the associated delivery
& transition plans
o Liaising with business lines & functions (operations, HR, Learning and
Development, Operations, Risk & Compliance, Information Security,
Planning & MI and IT) on training, recruitment and system requirements
for projects
o Assisting Project / Program Manager (s) with project status updates for
medium to large scale process transition or migration project plans
Responding to RFIs and RFPs through appropriate inputs
Performing POC based on requirements using BPM Tool
Providing training to Prime PMG Internal Team, customers and partners
Preparing tools used by pre-sales professionals including presentations,
demonstrations and demonstration scripts
Ensuring that the:
o Optimal fit between people, process and technology (tool)
o Quality reports are produced, distributed & utilized
Taking a ‘helicopter view’ and assuring effective integration between specific
process and other service management processes
Keeping itself informed about development in business of Reuters and new
ICT & / or ITIL activities
Analyzing the proposed changes in process & governance structure;
executing improvement in the tool, process, steering mechanisms & people
Participating in board level management meetings to assess the impact of
organizational decisions on process environment
Service Delivery
Project Management
3. Apr’12-Sep’14
Service Delivery
Highlights:
Provided thought leadership & technical management in defining,
implementing, ensuring, measuring & continuous improvement of ITSM
process with quality standards, frameworks & practices
Spearheaded large scale projects ranging INR450 Crores / US$ 6.5 Million
including program governance, risk management & offshore / onshore
development
Recipient of 16 Award for delivery excellence and DQA
Helped the client in achieving cost savings of 480k Dollars
Successfully closed 4 KCO Audits, 2 SOX Audits, 4 Deep Dive Audits and 1
Corporate Audit
Recognized as “one of the few top raters” since 2014
Experis IT Pvt. Ltd., Bangalore as Service Lead / Service Delivery Lead
Role:
Headed teams for running successful process operations & developing
procedures & service standards for business excellence
Supported Key Application & Infrastructure Projects including CRM, AT&T,
Network, Ally Financial, PWC, Dun & Bradstreet and Royal Bank of Scotland
Acted as Spoc for customers and sent GEO delivery units; recognized for
managing service delivery for 1 or more client accounts
Rendered expert security compliance & risk management support /
consultation in adherence with IBM Security & Compliance Guidelines and IT
Corporate Standards (ITCS 104)
Executed project management activities related to new business transition,
application deployment, decommission of servers, deployment of new
hardware, platform migration & application upgrade
Translated customer requirements into working instructions for effective
delivery; drafted Procedure & Agreement Documents (PAD), Document of
Understanding (DOU) and Service & Support Guides
Liaised with various support teams spread across Europe including
Application Support, Middleware (DB, WAS & MQ) & Infrastructure
(Mainframes, AIX, Linux and VMware)
Led the finalization of project requirements and resource planning; played a
major role in achievement of functional & business objectives
Managed incident, problem & changes for the portfolio; rendered expert
problem management support to difficult & major incidents, critical problems
and high profile customer issues
Performed root cause analysis and ensured that the corrective action plan
was followed through with any learning applied for future benefit
Ensured security & compliance for the portfolio; provided expert security
compliance management support / consultation in adherence with IBM
Security and Compliance Guidelines to IT
Stretch Projects / Assignments Handled:
Title: Bridge Management Program
Period: Sep’12-Apr’13
Key Result Area:
Developed a comprehensive bridge management module for technical
resolver groups within IBM, thereby helping them to understand their
expectations during technical bridge calls and addressing the Incident
Management Best Practices
Title: Process Hardening
Period: Sep’13-Jan’14
Description: It was executed across Incident Management for SM India SSM. It
was aimed to clearly define & document various activities & deliverables along
with default procedures for all process steps in major incident management. It
would assist in standardized best practice delivery.
4. Sep’10-May’11
Previous Experience
Apr’09-Aug’10
Aug’08-Mar’09
Jan’07-Dec’07
Jun’06-Jan’07
Jan’03-Jun’06
Personal Details
Title: Client Briefing Capability Deck
Key Result Area:
Enhanced the service management capability involving service management,
client & industry profiles, success stories, problem statement, attrition,
analysis & approach towards the problem, trainings & certification, solutions
identified, & so on
Web Development Company India Private Limited (Experis IT),
Bangalore as ITIL Coordinator (Change Manager)
Role:
Managed all operations related to RFC & its successful implementation to
ensure that appropriate authorization was gained before a change deployed
Prepared a change management approach based on situational awareness
of the details of change & engagement with diverse stakeholders
Organized CAB meetings and ensured that changes were implemented in the
relevant environment
Highlights:
Contributed in successful transition of Ally support to IBM India from GMAC
Organized training for team members on Communication Skills & Refresher
on Call Processes Top Call Drivers that pushed the customer experience up
HP Global Soft India Private Limited as TS3 (Incident & Change
Manager)
Highlights:
Attained transitioning of Mobily Fixed Services Network & ISP to Operations
Acted as Team Member of the project for migrating Remedy Ticketing System
to Seibel across entire KPMG
Designed & developed OLA for inter-department purpose
Successfully introduced the auditing of tickets
Aditya Birla Minacs, Bangalore as Sr. Process Associate-Problem
Management & Quality
Convergys India Services, Bangalore as Senior Customer Care Officer
Highlights:
Contributed in transitioning of Microsoft Internet Access-MSNIA Process
Led the successful implementation of CI Continuous Improvement Project on
Customer Satisfaction with Microsoft Program; worked as Team Member of
projects on CSAT Improvement, Report Standardization for Quality & CSAT
Scores Improvement and Lifestyle Management to reduce attrition and
improvise on food & facilities to agents
Improved call quality & CSAT scores from 47%-75%
Received Star of the Month, CSAT Coordinator and Star of the
Quarter Awards (multiple times)
Recognized as “One amongst 100 Best Team Managers” for improving the
agent productivity
Bagged Champion “Powered by People” Award in 2006 & 2007
VB Associates, Bangalore, India as Verification Executive
Artha Health Options, Bangalore India as Tele-caller
Date of Birth: 20th June 1988
Address: #65 Abhignya, 1st Main, 1st cross RHCS Layout, Anapoorneshwari
Nagar, Near Nagarbhavi BDA Complex, Bangalore-560091
Languages Known: English, Hindi and Kannada