This document is a summary profile for Lesego Ntshabeleng, including their qualifications, career history working as a software developer, senior developer/manager, credit data scientist, and current role as a manager of credit and risk MIS. It outlines their achievements including implementing Experian credit best practices, outsourcing contact centre support, and failures to deliver some KPI data models and contact centre dashboards. It also lists their career aspirations, strengths, and Pigex performance ratings over the past three years.

1. TOP WINS
WENT ABOVE AND BEYOND
HITSAND MISSES ON
(BEHAVIOUR : HOW AND WHAT)
NAME : Lesego Ntshabeleng
ACHIEVEMENTS(KPI’S)
CURRENT JOB : 15-16 ACHIEVEMENTS HIGHS AND LOWS)
QUALIFITCATIONS
OVERVIEW
CAREERHISTORY
(ROLES AND DATES )
THISIS ME
(PICTURE)
• BSc Comp Science
• ITIL Foundation Certified
• WITS Young Achievers
Program in
Telecommunications
• Software developer (Feb 2005 – Jan 2007)
• Senior Developer/Manager (Feb 2009 – Mar
2011)
• Credit Data Scientist ( Apr 2011 – Mar 2014)
• Manager Credit & Risk MIS ( Apr 2014 – Current)
• Contact Centre Automated Reporting (Genesys)
• Self-Help Population Generation (27% inc in Rev)
• Implemented Experian Credit Best Practice BI
• Zero downtime in C3D Data structure migrations
• Successful Vodafone Hackett Benchmarking
• Online OBIEE Bad Debt Reporting
• Outsourced Contact Centre Support (
Reporting / Analytics / Campaign Strategy )
• Decision Science Data Sup(C3D Migration)
• Unable to deliver KPI Data model on CDW
( Eppix / C3D / CDW data out of synch)
• Contact Centre BI Dashboard not fully
functional (New Bi Tool & Data issues )
CAREERASPIRATIONS
(ROLES AND DATES )
• 1 -3 years: Acceptance in MBA program
• 1 -3 years: Selected as EHOD in Business
Support or Technology
• 5 + years: Managing Executive ( Vodacom /
OPCO)
DEVELOPMENTPLAN
70/20/10 (HOW AND WHAT)
STRENGTHS
…
• Lead as a Coach (Monthly coaching with staff)
• I’m Approachable and I Communicate very well
• Knowledgeable (Business/Analytics/Programming)
• Decisive and Goal driven ( Commit to set plans)
• Expand Responsibilities (Data Custodian for
C&R; Helping with Canvasing BI Reporting)
• Business Skills (Currently Registered in e-
learning Finance Academy Courses)
• Enroll for an MBA Certification
PIGEX RATINGS (3YRS)
(PEFORMANCE TREND)
• eXceptional (F14)
• eXceptional (F15)
• Good (F16)
Individual Profile Template