Ravindra Kumar has over 16 years of experience in design and R&D engineering, sales, customer service, project management, and business operations. He currently works as a Service Management Analyst at Unisys, managing a team that provides second level support services to clients. He has a proven track record of accomplishing business goals, adapting to new environments, and improving performance and customer satisfaction.

1. Ravindra Kumar
Mobile: +91-9986002699
Email: ravindrakumard@gmail.com
PROFESSIONAL SUMMARY
• A result oriented professional with over 16 + years of experience in Design and R&D Engineering, Sales and
service Support, Field and Customer Service, Project Management and Business Operations
• Learning customer’s business and drivers in order to ensure guidance supports their mission in a way that
makes sense for the environment
• Presently working with Unisys as Service Management Analyst managing a professional team
supporting across service towers in the delivery of second level support services to clients to resolve product
use and multi-product/platform problems
• A keen planner, strategist and implementer with demonstrated abilities in accomplishing business goals on a
consistent basis on major service offering and an appreciation of evolving technologies and industry trends
• Possess successful stint in Operations ranging from variety of processes
• Ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission
• Ability to adapt to new environments and to assimilate information quickly
• In-Depth understanding of business processes and structured methodologies being practiced in the Industry
• Proven skills in managing large teams in synchronization with the Global Objectives and motivating them to
achieve business and individual goals
• Extensive background in complex and challenging environments with proven ability to improve performance
and customer satisfaction
• Significant experience in the management of ITIL Operations, execution of business plans for achieving
world class results
• An effective communicator with excellent interpersonal & relationship management skills
Functional
- ITIL Ops and Process Mgmt. - Design and R&D Engineering - Order Fulfillment
- Project Management - Technical Support/Customer service
- Business Operations - Transitions
CORE COMPETENCIES
Customer and Stakeholder Management
• Established long-term, value-creating relationships with external and internal customers
• Helped team prioritize work based on a factual understanding of customers’ needs and the value of this
work to customers and the organization

2. • Empowered team and removed barriers for continual improvement to maximize value and satisfaction
delivered to customers
• Used fact-based analysis of needs and value to identify new approaches or offerings
• Customer centric culture – focused on working to improve customer experience, exception management and
relationship building
• Driven Centre of Excellence benefits for standardization of process and utilization
• Encouraged different viewpoints and perspectives with team and stake holders that create broader business
opportunities and build an inclusive work environment
Innovation
• Encouraged and enabled new ideas for continuous improvement
• Created an environment for sharing ideas, taking appropriate risks and identifying lessons learned
• Challenged team to think creatively about problems and find solutions that are valuable for both the
customer and the organization
• Identified, prioritized and successfully implement innovations with the greatest impact for meeting near and
longer-term business goals
• Spearheaded projects which mooted to being first in Class/ type to this perfect world of Innovation and
turnkey projects.
Driving Results
• Delivered exceptional results through drive, perseverance and resourcefulness
• Held self and others accountable to the highest standards of performance and integrity
• Allocated resources to achieve and optimize business results
• Made tradeoffs to improve efficiency and create growth
• Focused on driving Operational Excellence by ensuring high transition discipline, review processes,
management framework and discipline to deliver consistently with high quality results and services
Strategy and Direction
• Provided context and translates strategies and goals into plans
• Understanding of the economics and business model to set goals that balance near- and longer-term
priorities and objectives
• Ensured alignment between organization, team and individual goals
• Made good, timely decisions based on a broad range of factors including the impact of decisions on overall
organizational objectives
• Monitor the external and internal environment for changes that impact the operational goals
Building Talent
• Train and engage talented employees, and develop self and others
• Attracted, developed and moved talent to build a strong and diverse team with complementary strengths

3. • Provided feedback and career development advice to help individuals identify and achieve their potential
• Promoted a work environment where on-the-job learning is encouraged and expected and individuals are
allowed to learn from their mistakes
• Served as a role model within process and services industries for development by pursuing opportunities to
learn and use new skills, and by seeking and acting on feedback
Key Skills and Knowledge
- People management
- Negotiation skills
- Presentational skills
- Quality / Audit
- Project Management knowledge,
- Project transition
- Enterprise Computing: Competency based knowledge,
o Data Centre Installation
o Command center Infrastructure
o Cloud Architecture
o Mainframes frame work
o Databases frame work
o Backup and SAN storage frame work
- ITIL Process Knowledge
- And understanding on various IT Infrastructure,
CAREER GRAPH
Since March 2007 till date Unisys Global Services India
Growth Path:
Jan 2014 – Till date Service Management Analyst 1
Managed and worked within the Enterprise PMO, providing expertise on ITIL Service Operation best practices by
evaluating current client Service Management practices and associated programs with a specific focus on Major
Incident and Problem management.
Nov 2012 – Dec 2013 Major Incident Manager (North America Enterprise Computing)

4. Mange to implement and execute the incident and major incident management processes which includes: Major
incident invocation, ownership, escalation, communication, restoration of service and post mortem activities by opting
service management incident and major incident management best practices to support affected business units by
managing, directing, coordinating and communicating across multiple technical and non-technical teams which
include application, infrastructure, third party suppliers, and business units.
The primary objective was to lead efforts across multiple groups to restore service in a timely manner for critical
business functions, application and infrastructure services and also responsible for establishing standards and
procedures that maximize operation responses to encountered incidents and minimize service availability
interruptions.
Nov 2008 – Oct 2012 Watch officer / Incident Manager (North America Enterprise Computing)
Liaising with the Unisys NA Data center Accounts as focal point for all high priority & major incidents reported by
providing technical direction and coordination to the resolver groups involved.
July 2007 –Nov 2008 Operations Control / Process support manager (NADC)
Manage team for Integrated Monitoring & Operations Centre by maintaining applications in a high-availability
production environment which involves careful monitoring of the availability and performance of systems at the
infrastructure and maintain application levels with a crucial piece of finding and resolving issues before they impact
customers of Unisys Datacenter.
Mar 2007 – June 2007 Senior Team Lead / supervisor Command center (NADC)
Nov 2005 to Feb 2007 IRACLE [GSM & Wireless] unit of Real power Vision.
Project Manager – IBS
Manage GSM BTS solutions and technologies for high-quality mobile communications in indoor environments, such
as Office Complex, Shopping Malls, Star Hotels & Resorts, Hospitals, VIP Guest House, Exhibition Centre,
Government Buildings, Airports, Corporate Residential Complex and Factories/ Industries
July 2001 to Oct 2005 REAL POWER VISION
Growth Path:
Nov 2004 – Oct 2005 Manager Sales and Service Support (Central & South India)
Manage a team of 70 members which includes one Assistant Manager and 6 Team Leaders which functions as 3
main sub towers for order fulfillment for power supply units and service/ procurement support to maintain portfolio

5. quality zone wise for sales and after sales support within budgeted parameters, participating in telecom service
provider tender procurement to win bides to support telephone exchange services across south.
Nov 2002 – Oct 2004 Engineer R & D and Service
Design power bank and power converters for C-DOT and manage teams for field service of power plants and power
supply units in telephone exchanges across south
July 2001 – Oct 2002 Production and Design Engineer
Designing power electronics equipment to defense originations and leading research labs across India and industries
and to engineering institutes
June 2000 to June 2001 Nashtel Communication
Service Engineer
ACADEMIC CREDENTIALS
10th Grade/ SSLC - Maria Nikethan High School
Diploma - Acharya Patashala Polytechnic
Discipline Electrical & Electronics Engineering
PROFESSIONAL CERTIFICATE
Diploma in Computer science under Rastriya Saksharatha Mission
Silicon Institute of computer science.
70.5% Ranked 1st in Bangalore & 7th in INDIA.
1. ITIL V3 Foundation
2. ITIL V3 Inter Lifecycle Service Operations
3. Prince 2 Practitioner
ADDITIONAL TRAININGS
1. PMP Workshop from Project Management Institute
2. VMware Workshop on cloud architecture
PERSONAL DETAILS

6. Date of Birth : March 1981
Father’s Name : Devaraj Ramasubburaju
Language Known : English, Hindi, Tamil, Telugu, Kannada.
Marital Status : Unmarried
I welcome the opportunity to speak with you about how I can contribute.

7. Date of Birth : March 1981
Father’s Name : Devaraj Ramasubburaju
Language Known : English, Hindi, Tamil, Telugu, Kannada.
Marital Status : Unmarried
I welcome the opportunity to speak with you about how I can contribute.