Anupam Pramanik is a robotic automation professional with over 7 years of experience in BPO process automation and transformation. He has individually led automation projects across multiple locations in India, reducing costs by over $3.82 million and 102 FTEs for TCS clients. Pramanik's skills include Excel macro development, data analysis, and generating reports to identify process improvements and cost savings opportunities through automation. He has received several achievement awards for his work in automation and customer excellence.
• Over 4 years of experience in IT Financial Service industry and currently working with iNautix Technologies Pvt. Ltd, Pune as Business Analyst in Fund Accounting & Capital Markets domain in Corporate Investment Banking (CIB) vertical
• Good knowledge on EAGLE Investment System application that provides Mutual/Hedge Fund NAV calculation, performance evaluation, fund accounting and fund administrative services.
SUMMARY
Working as a Software Engineer in Tech Mahindra, Bangalore from December 2013 to till date.
Worked as Software Developer in Global Soft Technologies july 2011 to December 2013.
Proficient and experienced in Angular js , Swings, Core Java,Servlet, Jsp, Adobe Cq5,Mysql, HTML5, CSS3, Java Script,Jquery,Ajax,Web Services,Android.
Ability to work on complete S/W life cycle, experience in Analysis, Design and Development of Business solutions and Bug fixing
• Having 1.8+ years of experience in developing Web and Enterprise Applications using technologies Java/J2EE, Struts and Hibernate.
• Hands on experience on Swing, JDBC, Servlets, JSP, EJB, JavaScript, MVC and Hibernate.
• Hands on experience in Struts and Spring Frame works.
• Knowledge of Eclipse IDE’s for the development of java projects.
• Hands on experience Tomcat web servers.
• Experience in version control using SVN.
• Experience in Oracle 10g, MySql 5.1 database.
• Good Team player and also have ability to work independently.
• Adaptive to learn new technologies and flexible attitude.
• Easily mingle with any environment and hardworking nature.
• Over 4 years of experience in IT Financial Service industry and currently working with iNautix Technologies Pvt. Ltd, Pune as Business Analyst in Fund Accounting & Capital Markets domain in Corporate Investment Banking (CIB) vertical
• Good knowledge on EAGLE Investment System application that provides Mutual/Hedge Fund NAV calculation, performance evaluation, fund accounting and fund administrative services.
SUMMARY
Working as a Software Engineer in Tech Mahindra, Bangalore from December 2013 to till date.
Worked as Software Developer in Global Soft Technologies july 2011 to December 2013.
Proficient and experienced in Angular js , Swings, Core Java,Servlet, Jsp, Adobe Cq5,Mysql, HTML5, CSS3, Java Script,Jquery,Ajax,Web Services,Android.
Ability to work on complete S/W life cycle, experience in Analysis, Design and Development of Business solutions and Bug fixing
• Having 1.8+ years of experience in developing Web and Enterprise Applications using technologies Java/J2EE, Struts and Hibernate.
• Hands on experience on Swing, JDBC, Servlets, JSP, EJB, JavaScript, MVC and Hibernate.
• Hands on experience in Struts and Spring Frame works.
• Knowledge of Eclipse IDE’s for the development of java projects.
• Hands on experience Tomcat web servers.
• Experience in version control using SVN.
• Experience in Oracle 10g, MySql 5.1 database.
• Good Team player and also have ability to work independently.
• Adaptive to learn new technologies and flexible attitude.
• Easily mingle with any environment and hardworking nature.
Specializing in Spring, Hibernate, IVR, Webfocus, Microsoft DataStage, Oracle DB, web analytics, Quartz scheduler, etc in multiple platform (OS) and also have experience in migrating .net application to J2EE application.
BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING
1. Anupam Pramanik
Contact: +91-(9836122701) ~ E-Mail: (anupam_pramanik@hotmail.com)
Profile Summary
• A result-oriented robotic automation professional in TCS BPO with overall 7+ years and 5+years into BPO Process Automation,
Transformation, Data Analysis, Change Management and consulting.
• Experience in managing robotic automation project teams with an aim deliver business value to BPS customers.
• Individually responsible for setting up Kolkata BPO Automation team and driving automation projects across Kolkata,
Hyderabad and Bangalore.
• Overall cost reduction / benefit passed through to clients is 102 FTE’s through Robotic Automation projects.
• Delivered $3.82 million saving delivered to TCS clients during last 3 years
• Identifying areas for Process Improvement with on time deliverables, Strategic planning & implementation.
• Proactively identified BPO operations challenges impacting business metrics in M&IS, Utilities and Banking domains.
• MIS reporting by using MS Excel & VBA (Macro) at Operational and Client level.
• Generate timely and accurate reports for analysis. Creating MIS/ Dashboard report and presenting it to the concern
Department.
• Implement and analysis data to create daily, weekly, monthly, and quarterly reports.
• Roll out different reports i.e. Efficiency, Collated Trackers, Work Flow Report.
• Generating & maintaining day to day MIS Data and updating the management.
• Conducted extensive data analysis and manipulation of large datasets using various tools and deliver insights to client for
assigned categories /products.
• Talent for proactively identifying & resolving problems, ramping up project activities with on time deliverables and maximising
efficiency.
• Gained experience in managing & leading teams for running successful process operations / transitions with an aim to
accomplish corporate plans & goals successfully.
• Possess excellent interpersonal, communication and organizational skills with proven abilities in stakeholder relationship
management, Process Improvement, Strategic planning & implementation.
Skill Set
• Spearheaded overall functioning
of Automation projects,
identification of improvement
areas and implementing
adequate measures to maximize
customer satisfaction level.
• Finding the opportunity for
automations and FTEs saving for
the various processes.
• Ensuring all the As-is to To-be
work flows are signed by the
process, then implemented and
benefits sharing with all stake
holders in timely manner for the
automation projects.
• Ensuring timely generation,
collection, distribution &
disposition of different reports
pertaining to process and
productivity and performance
reporting.
• Well versed in unstructured data
sets, data preparation, data
cleaning, exploratory data
analysis and data mining.
Work Experience
• Developing Excel Macro, eScript and other tools of Robotic
Automation to implement automation in various processes of
M&IS and ERU domain. This helped in saving 102 FTE’s - $3.82
million.
• Worked with domain transformation team to automate process
activities. This helped in saving 60 FTE’s - $1.54 Million revenue
annually for a famous UK Energy Resource Unit and 27 FTEs - $0.7
Million for US publishing company.
• Trained internal operations, sales, client facing and
implementation teams on the new system enhancements and
make them aware of the changes.
• Documenting and maintaining Process Maps, Standard Operating
Procedure (SOP), SIPOC, SLA and CTQ (Critical to Quality).
• Manage and coordinate between offshore and onsite key
stakeholders and transformation teams to ensure smooth
development is taken care for the gathered business
requirement.
• Providing support as an automation consultant to various
automation projects for design, coding, UAT and implementation
successfully.
• Managing FMEA and Change Management during the
implementation of automation projects.
2. Achievements / Contributions:
• Efforts were well recognized & was conferred with:
o Customer Excellence Automation Award, 2015.
o Star Performer Award, 2010 and 2013.
o Idea Max Award, 2011 & 2012.
o Pat on Back, 2011, 2012 and 2013.
Employment Details
Business Process Associate, Tata Consultancy Services, Kolkata Oct’2010 – Present
Key Accountabilities – Application Tool Developer
• Developing Excel Macro, eScript and other tools of Robotic Automation to implement automation in various processes.
• Responsible for conducting and co-coordinating development activities throughout the project.
• Document and maintaining Process Maps, Standard Operating Procedure (SOP), SLA and CTQ (Critical to Quality).
• Designing performance dashboards & business classification, selection and prioritization metrics.
• Managing FMEA and Change Management during the implementation of automation projects.
• Provided Transformational, Operational and Implementation support for US yellow page publishing account clients.
• Handle Client escalations and bring them to logical closure. Suggest and implement controls to reduce repeat escalations,
wherever appropriate.
Previous Experience
Process Associate, DYNAMIC Equites, Kolkata Nov’07 – Aug’10
Key Accountabilities – Process Associate:
• Taking Incoming calls of Airtel customers.
• Document all calls with regards to participant inquires accurately using Call Tracking System.
• Billing of NSE, BSE, NCDX, MCX.
• Provide quality customer service – Trade change, provide to P/L, DP Maintained & A/C Opening also.
• Maintained cash & cheque and update to finance team
• Maintaining high energy levels in the team.
LAST PEAK DATA , Kolkata as Data Entry Operator. Oct’05 – Nov’07
Key Accountabilities - Computer Faculty:
• Data Entry Operator in Medical Billing & Coding.
• Job distribution to other associate.
• Conducting daily doubts clear sessions for both associate & team leader separately.
• Planning and organising the data (Zero billing & Payment posting) the help of Team Leader & Manager.
Trainings & Certifications
• Underwent In-house trainings at Tata Consultancy Services:
o Robotic Automation.
o Excel Macro.
o Structured Problem Solving.
o Generating Creative and Innovative Ideas.
IT Skills
• DOEACC “A-Level”
• SQL, Excel (Macro) and MS Office.
• TCS internal tools like eScript, truck, navigator etc.
Education
• Bachelor in B.Com from Calcutta University, 2002.
3. Personal Details
Date of Birth: 12th
December 1979.
Passport: YES
Address: 140/14A, South Sinthee Road Kolkata - 700050
Languages Known: English, Hindi, Bengali.
Date: 15-Nov-2016 Signature
(ANUPAM PRAMANIK)