Rus Hardin is a versatile technology leader with over 17 years of experience in project management, IT management, process improvement, and systems analysis. He has a proven track record of championing strategic implementations and delivering exceptional solutions while managing diverse teams across multiple geographies. Currently he is a Wintel Project Team Manager at Citco Technology Management where he pioneered a new project team and provides leadership to technical administrators in four countries.

1. John “Rus” Hardin
7012 Holly Grove Court ♦ Matthews, NC 28104 ♦ Cell: (704) 821-5474 ♦ rushardin@yahoo.com
Summary
Versatile technology leader with over 17 years in PMO leadership, project management, IT
management, process improvement, and systems analysis within both the private and public
sector. Established reputation for championing strategic implementations and exceptional
solutions with diverse personnel in geographically dispersed environments.
Expertise includes:
• PMO Leadership
• PMP® Methodologies
• Program Management
• IT Team Management
• Strategic Planning
• Solutions Delivery
• Process Improvement
• Conflict Resolution
• Relationship Building
• Effective Communication
Professional Experience
Citco Technology Management, Operations and Support
Charlotte, NC 2013 - Present
Wintel Project Team Manager March, 2015 - Present
Pioneered the development of a new project team devoted solely to projects requiring the
building of Wintel and SQL infrastructure.
• Manage technical administrators in four different countries to ensure around-the-clock build
out and delivery of IT Infrastructure.
• Provide change leadership by assisting in rolling out new process paradigms for the Wintel
Project Team.
• Increase velocity and quality of infrastructure delivery while establishing Key Performance
Indicators and other metrics to assist team in exceeding delivery expectations.
PMO Team Lead May, 2014 – March, 2015
Program Manager November, 2013 – May, 2014
Provided thought and process leadership for the Operations and Support Project Management
Office while managing infrastructure delivery and datacenter projects for Citco Hedge Fund,
Financial, and Bank Services.
• Provided supervision, project assignments and project guidance for PMO personnel.
• Trained and coached new program and project managers.
• Directed regular meetings with Citco executives and others leaders within CTM.
• Concurrently managed complex projects for varying business units with consistent success
and efficiency.
• Established project management standards and best practices to assist all project managers
in understanding and using the Citco PM methodology and Microsoft Project Server.

2. UNC Charlotte, Charlotte, NC 2005 - 2013
Director
Call Center Operations and Solutions Management 2012 - 2013
Established new department responsible for Project Management, Process Improvement,
Technology, and Telephony needs for the University.
Director
Enrollment Technologies 2005 - 2012
Provided Project Management and Technical Leadership for Enrollment Management and
enterprise-wide initiatives.
• Recognized for initiating the successful procurement and implementation of ImageNow, an
Enterprise Content Management System.
• Provided ongoing program direction for ImageNow, including the development of a second
phase of procurement and development to expand the ECMS footprint at the University and
the analysis of how to proceed with additional iterative rollouts across campus.
• Created, staffed, and managed the implementation of the University Call Center, as well as
the Cisco Contact Center system.
• Led all student team efforts for the Banner ERP implementation while working with
personnel from Enrollment Management, the Graduate School, Institutional Research, and
Student Affairs.
Cendant Corporation 1999-2005
Project Manager/Systems Analyst
Served as the primary point of contact through all phases of multiple corporate projects.
Managed system implementations, including the gathering of functional and technical
requirements, the creating of project plans and leading project execution.
• Developed and maintained effective business relationships with vendors and IT personnel
during the implementation and support of the Aspen LMS.
• Ensured system availability and current functionality by managing all major upgrades to all
HR training and development systems.
• Maintained stability of the Corporate Secretary, Tax, Fixed Assets, and Document
Management Systems by proactively managing all system upgrades, maintenance
agreements, and enhancements.
Ciber, Inc., Parsippany, NJ 1998-1999
Consultant
Consulted for Lawson implementations and upgrades through all phases of the Systems
Development Lifecycle.
• Developed and tested conversion programs for new Lawson implementations as well as
custom programs for specific client needs.
• Analyzed custom Lawson programs and interfaces, modifying them to ensure their
functionality after upgrade completion.

3. Professional Development
Project Management Professional, PMI®
ITIL® Foundations Certification
Business Process Management Certification
Additional Training in Leadership, Business Analysis, Software Testing, and Customer Service
L.E.A.D. (Personnel Management) Certification, UNC Charlotte
Education
Master of Systems Analysis, Miami University, Oxford, OH - 1998
Bachelor of Music Education, Wright State University, Dayton, OH - 1992