M.Elangovan is a seasoned IT professional with 19 years of experience in project management, operations management, client management and team leadership. He is currently a Project Manager at IBM India, where he is handling an IT infrastructure transition project for a UK-based bank. Prior to IBM, he held several roles with increasing responsibility in project and program management at R-Logic Technology Services and Redington India. He has a PGDBM and seeks a senior management role in IT project or program management.

1. M.ELANGOVAN
Contact: 91-8105851678 ~ E-Mail: melangoes@yahoo.com
Result-oriented professional seeking senior managerial level assignments in Project / Program
Management / General Management with an organization of repute in IT Infra Support industry,
preferably in Chennai/Bangalore
Profile Snapshot
• A seasoned professional with 19 years of commendable success in:
~ Strategy Planning & Management ~ Project / Program Management ~ Operational Planning
~ Systems Implementation ~ Service Delivery ~ Client Management/CRM
~ Team Management ~ WH/Logistics/Inventory Mgmt
• Currently associated with IBM India Pvt. Ltd., Chennai as Project Manager(IT Infra T&T)
• Deft in ramping up projects well within defined quality, cost and time parameters; ITIL-Certified professional with
experience in end to end project management activities at par with ISO 9001 Quality Standards
• Experience in working on complex project teams as the contact person for decisions about schedules; resolved
problems caused by dependencies; enabled contract fulfillment and ensured Return on Investment (ROI)
• Demonstrated excellence in working with customers, project managers and technical teams for securing & executing
concurrent projects
• Distinguished abilities in end-to-end process management, custom designing IT solutions and supporting end users
& developing technical staff to achieve performance objectives
• Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions
leading to high customer satisfaction and low operational costs
Core Competencies
• Mapping project requirements and providing best solutions involving evaluation and definition of scope of project
and finalization of project requirements
• Providing leadership, direction, strategy and vision in the areas of IT Infrastructure / DCM T&T to facilitate and
enable growth and business agility
• Handling end-to-end management of multiple projects from conceptualization and visualization to technology
mapping and final execution of projects
• Managing and leading team members; allocating resources among team members and guiding team members during
the project, till final delivery
• Gauging needs for customizing the solutions to meet the specific requirements of the clients and implementing CRM
initiatives accordingly
• Holding review meetings to monitor progress of the projects as per pre-set schedules/budgets; ensuring timely
completion and delivery of projects to the client; extending production support for applications
• Formulating strategies & reaching out to the unexplored market segments for business expansion
• Driving the initial evaluation and technical qualification of the customer opportunity and maintaining technical
competence by keeping abreast of new product enhancements, product best practices and procedures
• Exploring new business opportunities through industry analysis resulting in penetration strategy formulation
Organizational Experience
Since Aug’15 IBM India Pvt. Ltd., Chennai
Key Deliverables
• Handling the UK based bank’s IT Infrastructure Transition and Transformation, a part of Data Center Migration
• Applying structured approach in project planning, estimating, monitoring and reporting through the full project
lifecycle, from initiation through closure
• Determining and reviewing all project economics to include cost, operating budgets, staffing requirement, resources
and risk
• Leading the project team in determining client requirement and translating requirements into operational plans
• Undertaking status review meeting among project team members and clients

2. • Managing multiple technology projects simultaneously with a proven track record of delivery
• Developing project control, reporting procedure and managing changes in operational plan
• Integrating the sub-projects effectively with strong knowledge and business experience in other business units and
functional areas of the company
• Having basic network technology and communicating within the context of the technology
• Managing globally distributed large project team reporting directly / indirectly but associated for the purpose of Project
• Identifying and assembling the appropriate blend of resources to meet the project need and requirements
• Coaching and advising team members to accomplish project goals, to meet established schedules and resolve technical /
operational issues
• Advising senior management on project management capability and risk
.
Nov’10 to Jul’15 R-Logic Technology Services India Pvt. Ltd., Bangalore
Growth Path:
Nov’10 to May’11 Account Manager
Jun’11 to Jul’15 Program Manager
Key Deliverables
• Handled RMA Support for leading LCD OEMs like LGD, Samsung, AUO, Innolux, LNT, Briview, CPT, BoE, TSEC and ODM
like Dell, HP, Lenovo, Sony, SEC, LGE, Toshiba
• Planned end-to-end activities related to programs and scheduled projects
• Tracked and monitored the progress of projects from time to time; juggling multiple projects effectively
• Compared actual results with the planned outcomes and worked on the gaps
• Was dealing with risks & issues occurred in the projects
• Formulate and float policies and procedures for the projects
• Managed resource conflicts effectively to ensure timely availability
• Finalized SLAs by understanding the customer requirements
• Identified and eliminated the outside factors affecting the set plans for the projects
• Coordinated with various stake holders, communicated with them the progress of the projects and the issues arose
• Reviewed the profit and loss figures monthly/quarterly for every project
Highlights
• Bagged No. 1 SVC position for LGD’s Global Ranking within 6 months of joining, pulling up the position from bottom two
in previous 3 years
• Added new key accounts SEC, Toshiba, Briview & BoE which added INR 9 Crore revenue per annum
• Started the career in R-Logic with 2 key accounts and exited by handling 16 key accounts with overall revenue of INR 60
Crore with 30% annual profit
Sep’00 to Nov’10 Redington (India) Ltd., Chennai as Technician Trainee, Customer Support Engineer,
Technical Specialist and Asst. Manager-Service
Key Deliverables
• Developed and presented MIS reports to top management to aid in decision making
• Worked closely with OEMs/ODMs, presenting them results of regular monitoring of operational activities
• Maintained manpower and infrastructure availability across locations; also handled material and maintained MSL by
effective forecast
• Ensured training of CS Engineers/Logistics executives on products, customer handling and technology
• Established ISO 9001 Quality Standards for enhancing productivity and client satisfaction
• Identified opportunities and implemented various process improvement plans, cycle time reducing techniques, cost
saving measures etc.
• Mentored, led and provided training to operational personnel to achieve greater efficiency
• Prepared work allocations/activity schedules, monitored operational activities and provided feedback
• Followed various techniques in logistics/inventory management to ensure the stock accuracy/aging
• Supported C&F agents for import/export activities, Ensured insurance claim for damaged/lost consignment

3. • Managed reverse logistics effectively to return the defective material timely for OEM RMA apply
Highlights
• Secured “Outstanding Performance Towards Customer Satisfactions” Award three times by HP
• Participated in a Thailand tour by the company for the best performers as recommended by HP
• Created a benchmark for the organization by developing a system for delivery tracking & improving the process by
conducting gap analysis
Feb’98 to Sep’00 Merlion Tele System, Chennai as Customer Support Engineer
Oct’96 to Jan’98 Anbu Telecom Services, Hosur as Customer Support Engineer
Highlights
• Gained company’s confidence in authorization of new product support by quick learning as well as providing accurate
and timely support
Academic Details
• PGDBM(MBA) from Narsee Monjee Institute of Management Studies in 2016
• Bachelor of Computer Applications from TNOU in 2008
• Diploma in Computer Application from Loyola College, Chennai in 1998
• Diploma in Electronics & Communication Engineering from State Board of Technical Education, Tamil Nadu in 1996
Other Certifications/Courses:
• Certified in SQL – DBA, ITIL (Foundation 2011) and SFC
• Completed SAP MM course
• Preparing for PMP Certification
IBM Internal Training / Workshop – Completed
• Project Management Orientation
• Project Management Fundamentals
• Contracting for Project Managers
• Leadership in a Project Team Environment
• Technical Leadership in You
IT Skills:
• Well-versed in using MS Office, MS Project and Internet Applications
Personal Details
Date of Birth 12th
March, 1977
Address: #67/47, ARK Flat, Perumal Koil Street, Alappakkam, Porur, Chennai - 116
Languages Known: English, Tamil, Telugu, Kannada & Hindi