2011 Nds Master Template V2
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Specialists in IT Infrastructure is a professional services firm founded in 1997 that is employee owned and headquartered in the Chicago suburbs. They have over 12 years of experience on average and near 100% customer satisfaction. They provide consulting, implementation, migration planning, project management, and support services across network infrastructure, server infrastructure, and unified communications to help businesses with their IT needs.
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The BRM role clarity is not a new topic. Everyone who has ever been involved with a BRM in one way or another, understands that often the role boundaries fall into a grey zone. However, in each organization the role clarity, or lack of it, manifests itself in different ways and it depends on whether the BRM is positioned strategically or tactically, on organizational culture, industry, size of the organization, and many other factors. Join to hear the success and challenges of BRM and Service Owners in the Harvard Business School and how they team up to optimize the business value. In today’s reality of volatile, uncertain, complex and ambiguous (VUCA) environments and the age of accelerated digital transformation where service organizations invariably struggle to keep up with the velocity of demand, it has become even more imperative that the roles of the BRM and Service Owner, both connective tissues between various parts of the organization with its partners, be lock stepped in the maximization of value and co-creation of transformation.
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The document outlines a framework for end-to-end SharePoint service delivery and governance. It describes a process involving recognizing business needs, analyzing and authorizing projects, and then defining, designing, developing, deploying, managing and modifying SharePoint solutions through an iterative process. Key aspects include establishing information architecture and management policies, developing service management policies, deploying and driving user adoption of solutions, optimizing operations, managing the portfolio of solutions, and committing to continuously evolving services to meet changing business needs.
Compuware Professional Services Overview
Compuware Corporation is a 38-year-old company with over $900 million in annual revenue and no long-term debt. It has over 7,100 customers across various industries, including 46 of the top 50 Fortune 500 companies. Compuware offers a variety of IT solutions focused on application performance, quality management, and other areas through its professional services division and products.
Arpit Srivastava
Arpit Srivastava has over 10 years of experience in IT with expertise in development, maintenance, implementation, project management, and more. He has extensive experience working with retail, investment management, and healthcare clients on projects involving supply chain management, ERP systems, and document management systems. Srivastava is proficient in various programming languages, tools, and methodologies and has managed teams of up to 7 people.
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2011 Nds Master Template V2
- 1. Specialists in IT Infrastructure Professional Services Where Business and Technology Intersect
- 5. Customer Satisfaction Scores Evaluated Area 2008 2009 2010 2011 On Time 4.67 4.71 4.70 4.95 Within Budget 4.70 4.86 4.64 4.95 Value 4.72 4.86 4.59 4.79 Overall Satisfaction 4.60 4.83 4.65 4.80 Likelihood of Using Again 4.68 4.80 4.39 4.77
- 6. Clients