Neeraj Vaddadi has over 20 years of experience in IT leadership roles, with expertise in service delivery and transitions management, IT service management, program and project management, and operations management. He has successfully delivered numerous projects and initiatives for banks and financial institutions in India. Some of his key achievements include operationalizing the entire service delivery and contact center for Bandhan Bank, implementing ITIL processes, and establishing governance frameworks and metrics to improve IT credibility and customer satisfaction.

1. NEERAJ VADDADI PMP®; Certified ITIL Expert®; PRINCE 2 Foundation
|Email:neerajv1@rediffmail.com| Ph : +919945274292
Result oriented IT Leader with diverse experience instrumental in reaching across functions, domains and unifying
cross functional teams to achieve a common business goal.
Strategy Planning/Operations Management: Integrity driven result oriented individual with a passion for delivering
Services across platforms including capacity planning, financial planning and people management to
achieve organization objectives. Broad competence in strategic management and operatlionalizing services across
the Microfinance/Banking domain contributing to achieve business goals. Managed both internal and external
stakeholders with precise communication balancing requirements leading to achieve all round customer satisfaction.
An effective communicator with strong team development and management skills with the ability to work across all
levels of a team.
Program Planning & Management: Successful track record in managing program activities to ensure achieving
objectives through techno-commercial support, resource planning and optimization as well as risk assessment
and mitigation.
• Significant working Experience with Steering Committee and other Project Managers.
• Interaction with the Support Team and vendors to resolve critical technical issues.
• Strong knowledge on Contract, Service & Purchasing Management skills
Service Delivery & Management: Successfully operationalized Helpdesk and Contact Center for a large Banking client
• Implemented Incident Management, Service Request, Problem Change and Knowledge Management processes as
Per ITIL standards
• Dovetail of the Vendor/Partner Support Teams as part of the Helpdesk/Service Management.
• Integrations for moving from Microfinance Institution to a Bank
Public speaking and training capability :
• Teaching Project Management and Business Analysis to Business Management students with Welingkar’s
Institute of Management – Bangalore Campus
• Nominated and Key participant in CIO forum and round table for Bangalore Chapter in 2010-2012.
KEY STRENGTHS
Interpersonal skills and
Communication
Business Analysis and Requirements
Management
Outsourcing and vendor
management – Engagement models
People Management IT Applications and Infrastructure
Management
Training and development
Technology Enablement IT Governance and Performance
Management
IT Service Management
PROFILE OF NEERAJ VADDADI - neerajv1@rediffmail.com ; Ph: +919945274292

2. PROFESSIONAL EXPERIENCE
FIS - India Markets: www.fisglobal.com/India Bangalore India January 2015 - present
Head of Service Delivery and Transitions : Consultant
Primary responsibility - Operationalize Services and Integrations for Banks and Microfinance Institutions.
Transition from project state to BAU state. Setup the Helpdesk and Contact Center and manage various integrations
across the Banking architecture for Banking projects. Responsible for all Service Management and Contact Center
projects for FIS India Markets.
Highlights of Achievements:
Bandhan Bank Kolkata : From a MicroFinance Institution to a Banking Organization
• Initiated and operationalized the entire Service Delivery and Contact Center for Bandhan Bank at Kolkata.
o Setup the Helpdesk from scratch covering the entire gamut of Microfinance and Banking
Applications and Infrastructure.
o Scope of services included Handheld devices (HHD/POS) terminals on the field, Core Banking,
Treasury, AML, HRMS and all other Banking and non Banking related applications
o Established and managed team size of 45 across Banking and non Banking Applications, Infrastructure
Across 500+ Bank branches and 10,000+ HHD/POS devices PAN India for a call volume of 800+ per day
o Absorption and management of third party applications and vendor partners into this process
o Technology as a key enabler to setup the ITIL compliant Service Desk with the required SLA Management
Framework, Governance and Metrics.
o Setup and operationalized the Contact Center with best of breed technology solutions - CISCO Unified
Communications environment, Talisma CRM and NICE Recording Solution
• Liasion and communicate with the Bank’s leadership team on a regular basis for all requirements and metrics
• Setup mechanisms for standard and consistent communication across internal and external stakeholders.
• Provided effective direction, guidance, and leadership over the staff for effective teamwork and
Motivation and fostered effective integration efforts across all applications.
Alphaeus Consulting LLC. www.alphaeusconsulting.com Bangalore India 2014 – Dec 2014
Director – Staffing and consulting
Primary responsibility - Business Development and Operations for the staffing in Aerospace, IT, Manufacturing and
Automotive domains. There are niche domain skills required in this domain for which resources are not available on the
regular portals – requires networking and continuous followups
SOFTENGER SINGAPORE PTE LTD. www.softenger.com March 2012 - May 2014
Vice President – IT Services
Primary responsibility - manage strategic Client Relationships of Softenger, reporting to Managing Director
to ensure customer satisfaction, longevity and revenue from existing and new clients.
Highlights of Achievements:
• Defined & Executed of overall Account Strategy both for functional & technical areas aligning client
client business strategy and engagement models.
• Adept at maintaining high levels of client engagement & to establish strong business relationships with
clients’ key stake holders.
• Overall responsibility for complete sales cycle starting from Presentations, RFP/RFIs, mapping clients’
requirements.
• Coordinating with the sales and leadership teams across Malaysia, India to ensure consistency and
accuracy of data across the Organization.
• Impact of Sales/Revenue on the cash flows and keeping a check on Operating Expenses.
• Ensure efficient delivery to customers by ensuring proper collaboration internally between

3. Recruitment, HR and Accounts
• Penetrated into large accounts in Singapore through informal channels and networking
• Developed SOPs for all internal functions
• SPOC for website and intranet uptime and ensure internal SLAs are met through outsourcing.
ING Life Insurance Co. – Bangalore, India www.inglife.co.in February 2010 – March 2012
General Manager – IT: Business Change and Delivery Assurance reporting to CIO.
Primary responsibility was to restore and increase IT credibility within the Organization and Business.
Entrusted with a team of senior resources drawn from the Business to turnaround IT people and processes
to realize the Executive team’s vision of turning around IT being an equal partner in Business initiatives
and growth.
Highlights of Achievements:
• Orchestrated the overall strategy and structure for the team by provided the necessary leadership and
plan for the team – Account Management and Business Analysis.
• Developed and successfully implemented the overall governance for internal stakeholders, vendor
management for projects and other IT deliverables increasing transparency and communication with-
in IT teams. Brought in ISO and ITIL compliant processes.
• Established and sustained key Customer Relationship Manager duties such as day-to-day program
management responsibilities for multiple, concurrent projects.
• Involved in planning of roadmap for IT including budgets, resources, technology and KPIs.
• Realized annualized cost savings of close to INR 2 Crore (USD 500,000) by a combination of innova-
tive solutions, resource optimization, capacity planning, vendor negotiations, operational efficiencies.
• Achieved more than 80% Business users’ acceptance through reduction in number of changes by
more than 50%; structured business analysis, quality deliverables, timely communication and vendor
management being the critical success factors.
• Provided leadership to ensure that optimal technology-leveraging solutions are developed to address
strategic, business and operational goals from HR to Operations to Sales solutions.
• Provided effective direction, guidance, and leadership over the staff for effective teamwork and
• Motivation and fostered effective integration efforts with cross-department initiatives.
MetLife India Insurance Co. – Bangalore, India www.metlife.com January 2007 – January 2010
General Manager – IT: Reporting to CIO – responsible for PMO and Projects’ delivery
Primary Responsibility was to start the IT PMO and delivery of IT projects to the Business by implementa-
tion of structured Delivery Management processes including vendors and also certify for ISO and ITIL
compliances.
Highlights of Achievements:
• Involved in implementation of an enterprise wide new policy administration system. Migrated from
an older system to a scalable system (Life Asia).
• Devised and implemented an overall IT applications roadmap leading to consistent and planned ap-
plication uptime.
o Critical success factors for the revenue growth from INR 1200 crores in 2008 to INR 2200 crores
in 2009 increase of 90 % with system uptime increased by 20 %.
o Responsible for projects like Batch Re-engineering & local Illustrations hosting thus resolving
some critical business challenges

4. o Responsible for vendor management including outsourcing of Business functions like New
Business processing. Vendor was changed based on cost escalation and service quality - man-
aged the transition and management leading to effective control and minimal disruptions.
• Setup the PMO for IT and successfully managed reporting, budgets, resources and integrated all IT
projects under the PMO
o Budgetary control along with negotiations with vendors has ensured about 40% cost reduction
o Consistency in process has led to reduced Turnaround time by 40%, and well defined SLAs
meeting customer expectations.
• As a key stakeholder for ITIL/ITSM implementation, have been successful as the Change and Release
Manager for applications and infrastructure including Identity and Access Management as an independent
project.
• Analyzed program needs, developed detailed project plans, budgets and schedules, coordinated in-
ternal and external resources and managed personnel, time and materials required for successful and
timely implementation
• Directed projects through designated project managers, ensuring consistency with system strategy,
and consistency of process across projects, and customer satisfaction with the deliverables
• Initiated the setting up of India Data centre services and contracts management
iGATE Global Solutions – Bangalore, India; May 2005 – December 2006
Group Project Manager: Reporting to VP (Delivery), was responsible for delivery of testing projects
including onsite/offshore ratios, revenue recognition and resource utilization.
Highlights of Achievements: Team size: 100
• Improved the Gross profit margin by 9%, as compared to the organization average of 6% due to
billing milestones and effective resource utilization across projects.
• Responsible for ramping up delivery organization from 30 to 220 in 8 months along with managing a
core team of size of 100.
• Developed an Operations Manual for effective delivery of iVV/QA projects ensuring a shared vision
with the customer. This has ensured:
o Project managers’ efforts directed towards effective planning and delivery
o Synergy between projects, leading to maximum customer satisfaction
o Maintain operational efficiency and project management support across projects to maintain
delivery oversight.
• Responsible for the presales function thus propagating a solution mindset across the
Delivery organization and ensuring customer ownership wherever required
Major Clients: Cummins USA, Royal Bank of Canada - Canada, IWI – Japan, Genpact - India
P&O Ports Ltd – Hyderabad, India www.dpworld.com April 2003 – May 2005
Senior Project Manager: Reporting to GM (Projects), was responsible for PMO and delivery of
International Stevedoring Integrated System (ISIS).
Highlights of Achievements: Total Project Cost: USD 40 MILLION
• Established the PMO within the organization, to establish appropriate governance and manage the
ISIS project in India and vendor. This was a large multi-location project to be deployed across the
world in 36 ports and my team was the pivot for this project. Along with Project Management
challenges there were also cultural and hierarchical challenges which were successfully mitigated.
• Derived and established an enterprise wide Project Management office leading to :
o Effective handling of resources visiting Hyderabad from 36 ports across the world.
o Vendor Management and adhereance to standards and perfoming audits.

5. Choice Solutions Ltd – Hyderabad, India www.choice-solutions.com December 2000 – April 2003
Head – Software Development Center (SDC): Reporting to GM (IT), responsible for SDC.
Highlights of Achievements: Team Size: 55
• Demonstrated capability to take on large application development projects off-shore by moving 6
midsized projects’ offshore leading to cost center being turned around to a profit center.
• During my period, revenue from SDC increased to INR 70 lacs from INR 5 lacs thus contributing to
the organization’s bottom line by 140 %. This was achieved by:
o Created an effective organization structure, including projections for the required
resources taking into account projected growth and targets.
o Recruited for support functions like HR and Recruitment, Administration, Finance, Quality for the
smooth functioning of the SDC.
o As Management representative, responsible for successful certification and implementing ISO
9001 and a QMS for the SDC.
Major Clients: Elsevier Reed Publishing, State of Massachusetts K12 Educational System USA
Intelligroup Asia Pvt Ltd. – Hyderabad - India; Dallas - USA www.intelligroup.com
February 1998 – November 2000; Account Manager/Associate Director – reporting to Director Sales
Highlights of Achievements:
• Establishing the US Central Sales Office and operating out of Texas – Dallas to manage the territory.
• Setup sales contacts worth USD 175,000 for manpower and ERP implementation projects over a
6 month period.
• Identify and Initiate Organizations for seed funding/investing and setup first level meetings
Mahindra British Telecom - Pune - India; www.techmahindra.com; September 1995 – January 1998
Training and Quality Manager – responsible for Trainings, Reviews and Audits of Pune office
Highlights of Achievements:
• Established the training division along with the appropriate structure and logistics in Pune office.
• Manage and track the technical and non technical training of all the associates in Pune office.
• Published regular metrics and training updates to the Management including adherence to policies
• Conducted regular trainings as a faculty on Quality, ISO standards, Soft skills, COBOL for the staff.
• As Quality Manager, conducted regular reviews, audits and adherence to standards on projects.
Aptech Computer Education - Hyderabad - India; July 1993 – September 1995
Highlights of Achievements:
• Assistant Manager (Sales) Center for Business Transformation – responsible for Sales of Corporate
• Education packages and ISO Consulting services.
• Consistently exceeded targets by 15-20% during my tenure.
ACADEMIA AND TRAINING
• Masters in Computer Management (MCM) - University of Pune – India
• Bachelors in Computer Science (BCS) - University of Pune – India
• Project Management Professional (PMP) Certified
• ITIL V3F Expert IT Service Management certification with securing 85% in 3 of the 5 papers.
• Prince-2 Project Management Level 1 Certified and trained in Australia.
• ISO 9001:2000 Management Representative at Choice Solutions Ltd; was trained at EPTRI
• Technical Programme on Life Insurance conducted at National Insurance Academy Pune
• “Emotional Intelligence” training conducted by ING Life Insurance in June 2011.
• Visiting Faculty member at Welingkar’s Institute of Management – Bangalore Campus for Project

6. Management, Business Analysis subjects.

7. Management, Business Analysis subjects.