Thomas Hutcherson
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Thomas Hutcherson has over 15 years of experience troubleshooting Windows operating systems and MS Office applications. He has worked in several technical roles providing customer support for various hardware and software systems. His experience includes six years working in a mainframe environment with tape drives and printers. He is knowledgeable about Linux, Windows servers, networking, and various software applications.
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Thomas Hutcherson
- 1. Thomas Hutcherson 4470 Saurini, Commerce City, CO 720 980 0067 hutc101@gmail.com Summary Knowledgeable about Windows operating systems and MS Office with over 15 years experience in troubleshooting end users installations. In addition, six plus years experience in a mainframe environment working with tape drives, superfast laser and impact printers. Notable accomplishments • Letter of commendation, AT&T IS • Numerous customer service awards • Promoted to Senior Computer Operator • Promoted to Customer Service Representative II • Employee of the month, April 2006 while working at Education Sales Management Experience Denver Rescue Mission Kitchen Helper · Denver, CO · April 2012 - Present • Help with all aspects of the kitchen operations • Volunteer coordinator • Set up serving line and supervise volunteers serving food Hewlett Packard/LeftHand Networks Technical Solutions Group Consultant II · Boulder, CO · July 2009 - April 2010 • Responsible for troubleshooting LeftHand Network/Hewlett Packard servers • Answered user inquiries regarding computer software or hardware operations to resolve problems with the various installations and configurations
- 2. • Entered commands and observed system functioning to verify correct operations and detect errors • Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities • Trained users in the proper use of hardware and software • Reconfigured NICs, System Healthcheck • Red Hat Linux and SUSE Linux • HP-UX • Server 2008 R2 • TCP/IP • Linux and Windows commands • LeftHand Central Management Console IBM Global Help Desk Analyst · Boulder, CO · March 2008 - Sept. 2008 • Active directory • Troubleshooting on all aspects of the end users installation • Windows operating systems except Windows 7 and 8 • Monitored the daily performance of computer systems • TCP/IP • Downloading software, SMS pushes, either WAP or port addressed • Lotus Notes, Outlook email • Configured and added devices to Blackberry servers
- 3. • Conferred with staff, users, and management to establish requirements for new systems or modifications • SAP Rapid Deployment • IBM Knowledge Base Education Sales Management Education Specialist · Highlands Ranch, CO · Nov 05 - Feb 2007 • Responded to online inquiries for IT classes and courses, http://www.globalknowledge.com/. Online chat with potential students, as well as via telephone • Business-to-business sales to governmental agencies and corporate entities T-Mobile USA Financial Care Representative · Thornton, CO · Dec 2004 - Oct 2005 • Collected past due accounts EchoStar Advanced Technical Representative · Denver, CO · Sept 2002 - Oct 2004 • Provided answers to customer’s technical email questions • Promoted to Customer Service Representative II- August 2004 • Responsible for troubleshooting home and business satellite systems • Answered billing, programming and promotional calls • Scheduled service and trouble calls • Maintained contact with Uplink centers in Cheyenne, Wyo. and Gilbert, AZ • CSG Billing Systems • Numerous customer service awards
- 4. Safeway Food and Drug Stocker, Courtesy Clerk, Deli Clerk · Westminster, CO · January 2001 - May 2002 AT&T IS Senior Computer Operator · Denver, CO · May 1984 - Dec 1986 • Computer operations in print room and tape floor • Mainframe environment • High speed laser printers, impact printers • UNIX, JES2, Master Console Operations • Controlled operations of equipment and systems • Analyzed information and evaluated results Mountain Bell Systems Clerk SSI · Denver, CO · May 1980 - May 1984 • Computer operations on tape floor • Mainframe environment • Tape library • TIQ online inquiry • Analyzed information and evaluating results • Loaded computer tapes and disks Education ITT Technical Institute Thornton, CO • Systems administration 02/2007 • GPA 4.0. Highest Honors
- 5. Skills • Data Processing Operations • TIQ Online Inquiry • Satellite Operations • Technical Operations • Strong logical troubleshooting abilities • Prompt, outgoing, professional • Experienced customer service representative • Problem solver • Active directory • Certifications in Hewlett Packard, IBM and Dell servers • OS/MVS/XA • Linux/UNIX, JES2, JES3, VTAM