1. Shawn D Mansfield
7420 Glenwood Ave Youngstown, OH 44512 ~ (330) 951-8635
smansfielditt@gmail.com~ www.linkedin.com/in/shawnmansfield2010
EDUCATION:
Bachelor ofScience Degree, Information Security Systems
ITT Technical Institute Lake Mary, FL GPA 3.41
MEMBERSHIPS:
National Technical Honor Society
QUALIFICATIONS:
Operating systems: Windows Operating Systems; Linux Operating Systems; Android; iOS
Software: Vmware; VirtualBox; Microsoft Office; Windows AIK; Sys-Prep; BartXPE; NMap; Wireshark; Clonezilla; Proxmox; FOG;
Clonezilla; PartedMagic; Kaspersky, Avast,Norton, and AVG Anti-Virus; Malware-Bytes; Spybot Search & Destroy
Hardware: Computer Workstations; Servers; Printers; Wireless Access Points; Routers; Switches; Firewalls; Computer
Troubleshooting and Repair, Network Wire Creation/Termination;
EXPERIENCE:
IT Helpdesk
AstroShapes LLC Struthers, OH 3/14/2014 – 1/6/2017
 Maintained printers, servers,and computers both physically and at the operating systemlevel
 Worked with supervisors to resolve issues in a timely manner using web-based ticketing system
 Through powershell and batch files, monitored and maintained windows operating systems
 Create and deploy images for computers using FOG, Clonezilla, and PartedMagic
 Create and setup virtual servers using Proxmox and VMware
 Operate and maintain a Kaspersky anti-virus server
System Support Technician
ITT Technical Institute Deerfield Beach,FL/Ft Lauderdale, FL 10/2010 – 11/2013
 Perform job duties referenced as Assistant Support Technician
 Manage a Windows Server 2008 R2 running Avaya IP Office daily
 For phone support,worked with Cisco switches and routers in school
 On call 24/7 as a helpdesk technician for teachers and students by phone and in-office
 Manage VPN accounts and connectivity issues
 Operate Active Directory to manage user’s accounts and passwords
 Deploy Operating Systems using System Center Configuration Manager (SCCM) 2012
 Able to quickly troubleshoot issues with any size group of people
 Fix issues across terminals using scripts and remote
Assistant System Support Technician
ITT Technical Institute Lake Mary, FL 09/2008 – 10/2010
 Provided and maintained hardware and software support for approximately 650 students and 100 faculty
 Identifies, improves and troubleshoots system-wide hardware and software issues
 Upgrades the operating systemby installing and deleting programs that effect productivity
 Enhances the network cable with expert wiring
 Configured classroom computers with security in mind
 Maintained sensitive files with Group Policies and NTFS Security and Permissions
 Help automate naming and joining computers and separate networks in labs
 Assisting studentswith schoolwork through tutoring and lab assistance