This document discusses supply chain management (SCM), customer relationship management (CRM), and the integration of SCM and CRM (ISCRM). SCM involves planning and executing the flow of goods from raw materials to the customer. CRM uses technology to organize sales, marketing, and customer service to acquire, retain, and increase sales to customers. Integrating SCM and CRM allows companies to improve financial and operational metrics by providing customers with optimized product delivery and service. The document outlines the components, benefits, and types of CRM systems as well as a SWOT analysis of CRM.
The role of e business in supply chain managementJohns Joseph
E-business is the execution of business transactions via the
internet.One of the primary benefits of e-business is its ability to cut costs. This technology eliminates the need to have a physical presence.e-business strategies like social media and online advertising involve lower costs than traditional marketing which allows startups and small companies to reach their target audience.
The role of e business in supply chain managementJohns Joseph
E-business is the execution of business transactions via the
internet.One of the primary benefits of e-business is its ability to cut costs. This technology eliminates the need to have a physical presence.e-business strategies like social media and online advertising involve lower costs than traditional marketing which allows startups and small companies to reach their target audience.
Download our content ready supply chain management PowerPoint presentation to showcase the flow of goods and services to the management and client. This predesigned supply chain analysis PPT presentation comprises 77 slides. The Supply Chain Management presentation covers slide on various relevant subjects such as supply chain management process, SCM decision phases, strategic sourcing process, logistics, and it, planning and forecasting, inventory management, inventory management models, performance measures, and common problems with supply chain management. A team of the researcher has researched the content of the presentation, and top professional graphics designers have converted it into a stunning presentation. Use this SCM PowerPoint PPT to represent the process of design, planning, implementation, control, and monitoring of supply-chain tasks with the goal of preparing net value and constructing a competitive framework. Our presentation designers have used an appealing graphics of table, pie charts, bar graphs, circles, and icons to make this presentation professional and attention-grabbing. Grab this complete presentation on supply chain management and improve the relationship with customers. Throw a line with our Supply Chain Management Powerpoint Presentation Slides. Reel them in slowly to your point of view.
Logistics and Supply Chain Management-OverviewThomas Tanel
This presentation is designed to take an overview of global supply chain logistics, both in terms of today's supply chain and in the demand flow management process, so you can know how to make the most of this powerful tool. You've probably heard something about these topics. You may even be vaguely familiar with them. But how much do you really know about their strategic importance and the specific benefits you can gain from having a solid understanding of them?
Here's the best way to investigate global supply chain logistics and the impact it can have on your organization. You will have the opportunity to explore a variety of logistics areas , extrapolate their meanings in ways that are appropriate for strategic planning, and apply the techniques needed to make it all work for your organization.
Your business needs and technology are in a constant state of rapid-fire change, but you can count on one thing remaining constant: the need to align logistics strategically with your market needs in order to gain a competitive advantage. This alignment requires building a supply and demand system that truly helps you respond to worldwide changes in sourcing and ever-shifting customer demand. What is the potential effect that global trade management will have on your supply chain? How do you convert digital value inputs into logistics value-added outputs? How can you harness the power of global supply chain logistics as a significant force in the execution of your corporate strategy? How can you gain the information you need to translate abstractions into concrete benefits through supply chain management and continuous flow distribution?
The Ultimate How-To CRM Guide is the document that you need to make your decision between cloud-computing technology and on-premises. We call it "Ultimate" because it is the Ultimate How-To CRM Guide, the "Must-have" Guide :)
Customer relationship management. Jump to navigation Jump to search. Business administration; Management of a business: Accounting. Management accounting; Financial accounting; Financial audit; Business entities. Corporate group; Conglomerate (company) Holding company; Cooperative; Corporation; Joint-stock company ...
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Download our content ready supply chain management PowerPoint presentation to showcase the flow of goods and services to the management and client. This predesigned supply chain analysis PPT presentation comprises 77 slides. The Supply Chain Management presentation covers slide on various relevant subjects such as supply chain management process, SCM decision phases, strategic sourcing process, logistics, and it, planning and forecasting, inventory management, inventory management models, performance measures, and common problems with supply chain management. A team of the researcher has researched the content of the presentation, and top professional graphics designers have converted it into a stunning presentation. Use this SCM PowerPoint PPT to represent the process of design, planning, implementation, control, and monitoring of supply-chain tasks with the goal of preparing net value and constructing a competitive framework. Our presentation designers have used an appealing graphics of table, pie charts, bar graphs, circles, and icons to make this presentation professional and attention-grabbing. Grab this complete presentation on supply chain management and improve the relationship with customers. Throw a line with our Supply Chain Management Powerpoint Presentation Slides. Reel them in slowly to your point of view.
Logistics and Supply Chain Management-OverviewThomas Tanel
This presentation is designed to take an overview of global supply chain logistics, both in terms of today's supply chain and in the demand flow management process, so you can know how to make the most of this powerful tool. You've probably heard something about these topics. You may even be vaguely familiar with them. But how much do you really know about their strategic importance and the specific benefits you can gain from having a solid understanding of them?
Here's the best way to investigate global supply chain logistics and the impact it can have on your organization. You will have the opportunity to explore a variety of logistics areas , extrapolate their meanings in ways that are appropriate for strategic planning, and apply the techniques needed to make it all work for your organization.
Your business needs and technology are in a constant state of rapid-fire change, but you can count on one thing remaining constant: the need to align logistics strategically with your market needs in order to gain a competitive advantage. This alignment requires building a supply and demand system that truly helps you respond to worldwide changes in sourcing and ever-shifting customer demand. What is the potential effect that global trade management will have on your supply chain? How do you convert digital value inputs into logistics value-added outputs? How can you harness the power of global supply chain logistics as a significant force in the execution of your corporate strategy? How can you gain the information you need to translate abstractions into concrete benefits through supply chain management and continuous flow distribution?
The Ultimate How-To CRM Guide is the document that you need to make your decision between cloud-computing technology and on-premises. We call it "Ultimate" because it is the Ultimate How-To CRM Guide, the "Must-have" Guide :)
Customer relationship management. Jump to navigation Jump to search. Business administration; Management of a business: Accounting. Management accounting; Financial accounting; Financial audit; Business entities. Corporate group; Conglomerate (company) Holding company; Cooperative; Corporation; Joint-stock company ...
crm systems definition
crm systems
ms crm
crm database
crm solutions
microsoft crm dynamics
what is a crm
what is crm software
business research topics for mba
mba topics for presentation
mba project topics
mba research topics in management
dissertation topics for mba
mba finance research topics
mba topics on strategic management
thesis topic for mba
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
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13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
____
The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
______
Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
___
Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
____
Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
______
Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
__
As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
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Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
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Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to mana
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
2. CONTENTS
• SCM
• CRM
• ISCRM
• NEED AND IMPORTANCE OF CRM
• COMPONENTS OF CRM
• VARIATIONS
• TYPES
• BENEFITS
• SWOT
3. SUPPLY CHAIN MANAGEMENT
• Supply chain management
(SCM) is the broad range of
activities required to plan,
control and execute a product's
flow, from acquiring raw
materials and production
through distribution to the final
customer, in the most
streamlined and cost-effective
way possible.
4.
5.
6. CRM
Customer relationship
management (CRM) is a model for
managing a company’s
interactions with current and future
customers. It involves using
technology to organize, automate,
and synchronize sales, marketing,
customer service, and technical
support.
7. CUSTOMER RELATIONSHIP MANAGEMENT
CRM consists of the processes a company uses to track
and organize its contacts with its current and prospective
customers.
• Typical CRM goals are:
Acquire new customers
Retain customers
Improve cross selling and
up-selling opportunities
8.
9. INTEGRATED SUPPLY CHAIN AND
CUSTOMER RELATIONSHIP MANAGEMENT
(ISCRM)
• JDA Chief Technology Officer Scott Hines coined the term ISCRM;
Integrated Supply Chain and Customer Relationship Management.
• Companies so far rarely integrate supply chain management and customer
relationship management.
• By integrating these business processes companies are able to break
through and achieve a number of improvements in their financial and
performance metrics that would have been unachievable using only stand
alone CRM & SCM techniques.
11. NEED AND IMPORTANCE OF CRM
• Better service to customers
For example, ICICI Bank maintains a list of priority customers and provides them
with additional facilities and special offers such as free tickets to concerts, movies,
and so on. Some banks, such as Syrian Catholic Bank provide personalized
services to their important customers.
• Customization of market offerings
• Reduction in the customer defection rate
• Increase and improvement in long-term relationships
• Increase in customer equity
• Competitive advantage
• Building and maintaining corporate image
• Higher return on investment
12. PURPOSE OF CRM
• “The focus is on creating value for the customer and the
company over the longer term”.
• When customer value the customer service that they
receive from suppliers, they are less likely to look to
alternative suppliers for their needs.
• CRM enables organizations to gain ‘competitive advantage’
over competitors that supply similar products or services.
13. • “Customer relationship management focuses on
strategically significant markets. Not all customers are
equally important”.
• Therefore, relationships should be built with customers that
are likely to provide value for services.
• Building relationships with customers that will provide little
value could result in a loss of time, staff and financial
resources.
14. COMPONENTS OF CRM
• Marketing automation
• Sales force automation
• Contact center automation
• Geo-location technology, or location-based services
• Workflow automation
• Lead management
• Human resource management
• Analytics
• AI in CRM
16. • SAP
• Oracle
• JDA software
• Manhattan Associates
• i2 Technologies
• RedPrairie
• Infor
• Aldata
• Sterling Commerce
• Swisslog
• Epicor
• Highjump
• Brooks Software (Applied
materials)
• Microsoft
• Click Commerce
• QAD
• ILOG
• CDC Software
• IBS
• IFS
Some software companies that provide
supply chain planning, collaboration
and execution solutions:
17. VARIATIONS OF CRM
Sales force automation
• SFA uses software to streamline the sales process.
• The core of SFA is a contact management system
for tracking and recording every stage in the sales
process for each prospective client, from initial
contact to final disposition.
• Many SFA applications also include insights into
opportunities, territories, sales forecasts and
workflow automation.
18. Marketing
• CRM systems for marketing track and measure
campaigns over multiple channels, such as
email, search, social media, telephone and
direct mail.
• These systems track clicks, responses, leads,
deals, and revenue.
Appointments
• Appointment CRMs automatically provide
suitable appointment times to customers via e-
mail or the web, which are then synchronized
with the representative or agent's calendar.
19. Customer service and support
• CRMs can be used to create, assign and
manage requests made by customers, such as
call center software which help direct
customers to agents. CRM software can also
be used to identify and reward loyal customers.
Social media
• Some CRMs coordinate with social media sites
like Twitter, LinkedIn, Facebook and Google
Plus to track and communicate with customers
who share opinions and experiences about
their company, products and services.
20. Small business
• For small businesses a CRM may simply
consist of a contact manager system which
integrates emails, documents, jobs, faxes,
and scheduling for individual accounts.
21. BENEFITS
• Reduced costs, because the right things are being done.
• Increased customer satisfaction, because they are getting exactly
what they want (i.e.. meeting and exceeding expectations)
• Ensuring that the focus of the organisation is external.
• Growth in numbers of customers.
• Maximisation of opportunities (e.g.. increased services, referrals, etc.)
• Increased access to a source of market and competitor information.
• Highlighting poor operational processes.
• Long term profitability and sustainability.
22. THE SEVEN ‘R’S OF CRM’S CONTRIBUTION TO
SUPPLY CHAIN
Good customer relationships are
the result of
• The right product
• For the right customer
• In the right place
• At the right time
• In the right quantity
• In the right condition and
• At the right cost
US supermarket Walmart and
Target both use CRM to run
sales promotions aimed at
specific customer groups, using
these business analytics.
23. TYPES OF CRM TECHNOLOGY
The four main vendors of CRM systems
are Salesforce, Microsoft, SAP and Oracle.
On-premises CRM
• This system puts the onus of administration, control, security and
maintenance of the database and information on the company using
the CRM software.
• Yearly subscriptions.
24. Cloud-based CRM
• With cloud-based CRM - also known as SaaS (software as a service)
or
on-demand CRM
• Data is stored on an external, remote network that employees can
access anytime, anywhere there is an internet connection.
25. Open source CRM
• An Open source CRM system make source code available to the
public, enabling companies to make alterations at no cost to the
company employing the system. Open source CRM systems also
enable the addition and customization of data links on social media
channels, assisting companies looking to improve social
CRM practices.
• Open Source CRM platforms such as OroCRM, SuiteCRM and
SugarCRM offer alternatives to the proprietary platforms from
Salesforce, Microsoft and other vendors.
26. SWOT ANALYSIS OF CRM
STRENGTH
• Identifies best customers
• Holds all customer information
• Increases sales efficiency
• Ensures customer satisfaction
27. WEAKNESS
• Overload of information
• Does not arrive with information already entered•
• Lack of cultural preparation
OPPURTUNITIES
• Ability to please customer
• Increase sales base
• Improve relationship with customer
28. THREATS
• Loss of personal interaction
• Over automation
• Poor integration with back office systems
29. REFERENCES
• Amit Sinha, Herbery Kotzab, Supply chain management
• Nasrollah Moghaddam Charkari, Neda Abdolvan,2015
https://www.researchgate.net/publication/267238558_A_Proposed_Model_in_Integrating
_SCM_CRM_ERP
• Neil Kokemuller, https://yourbusiness.azcentral.com/supply-chain-management-vs-
customer-relationship-management-7884.html
• Alok Kumar Rai, 2011, “CRM Concept & Cases”, Prentice Hall of India Private Limited.
pp 83-87
• Michael J. A. Berry, Gordon S. Linoff, “Mastering Data Mining: The Art And Science Of
CRM”
• Ramaswamy , Patrica 13, “Harvard Business Review On CRM”
• Anonymous, 2013, https://www.logisticsbureau.com/crm-and-the-supply-chain