Role of IT in SCM Presentation
•Download as PPTX, PDF•
3 likes•462 views
This document discusses the role of information technology (IT) in supply chain management (SCM). It defines SCM and its objectives such as creating value for customers and profitability. It explains that IT helps managers understand customer demands, inventory levels, production needs, and delivery logistics. Enterprise resource planning (ERP) systems and customer relationship management (CRM) software are key IT tools that improve coordination between suppliers, manufacturers, and customers to achieve efficient SCM.
Report
Share
Report
Share
Recommended
Information technology in supply chain managemnet
The document discusses how information technology can be applied in supply chain management. It describes several key applications of IT, including electronic commerce, electronic data interchange, bar coding and scanners, data warehousing, and enterprise resource planning tools. These technologies help streamline supply chains, connect customers and producers, analyze supply chain options, synchronize production flows, improve communication, and optimize operations. The strategic use of supply chain management software and Internet technologies allows companies to better collaborate with partners and adapt operations to meet customer needs.
Role of information Technology in Supply Chain Manageent
The document discusses the role of information technology in supply chain management. It provides details on how Walmart uses IT extensively across its supply chain operations. This includes using electronic data interchange for more efficient procurement, bar code scanners to analyze sales data and replenish stores, a computer terminal network for real-time communication between stores and headquarters, and voice-based technologies to enhance warehouse and logistics management. The Retail Link system connects Walmart's EDI network to an extranet accessible to suppliers, providing them with historical sales data.
IT & SCM BY Zaki from Ajay Kumar Garg Institue Of Management
The document discusses how information technology (IT) can help address problems in supply chain management (SCM). It outlines key components of SCM, including production, inventory, location, and transportation decisions. IT solutions like EDI, artificial neural networks, and genetic algorithms can help with issues like the bullwhip effect, poor customer service, and high inventory costs. Software from SAP and Microsoft also impact SCM by facilitating vendor relationships, procurement, operations, and customer relationship management.
use of IT in supply chain management
This document provides an overview of information technology management in supply chain operations, using Walmart as a case study. It discusses key concepts like traditional vs integrated supply chain views, the importance and benefits of IT in supply chain management. It also describes various types of IT systems used in supply chains, including ERP, transportation management, inventory management, EDI, barcoding, RFID and e-commerce systems. Finally, it discusses management of supply chain information systems and the development process.
Role of IT in Supply Chain Management
1) Supply chain management (SCM) involves the flow of products and information between organizations in a supply chain. It became more important with the development of electronic data interchange (EDI) in the 1990s, which allowed real-time information sharing.
2) Enterprise resource planning (ERP) systems were developed to integrate different business functions such as logistics, production, and finance onto a single computer system. This provided benefits like streamlined processes and shared information across departments.
3) Radio frequency identification (RFID) tags provide real-time information about inventory levels on store shelves, allowing supply chains to respond quickly to changes in demand.
Unit 1 Supply Chain management
Supply chain management involves the flow of goods and information from raw materials to the customer. It includes procurement, production, and distribution. Key drivers are production, inventory, location, transportation, and information. The components are plan, develop, make, deliver, and return. Products, information, and funds flow between customers and suppliers. Supply chain management aims to coordinate activities among organizations to trade off costs, service, time, risk, and other metrics across the chain.
Supply chain management
The document discusses supply chain management. It defines a supply chain as a global network used to deliver products from raw materials to end users through information flow, physical distribution, and cash flow. Supply chain management involves planning, implementing, and controlling supply chain operations to efficiently satisfy customer requirements. The goals of supply chain management are to drive customer value, utilize assets better, and grow revenue. Benefits include reducing uncertainty, maintaining proper inventory levels, minimizing delays, and providing good customer service. Problems along the supply chain can include delays, lack of coordination, uncertainties, poor demand forecasting, and interference in production. Solutions involve scanning the business environment, enhancing strategic objectives, and improving organizational skills.
Role of Information technology in supply chain management
This document provides an overview of the role of information technology in supply chain management. It discusses key concepts like SCM, benefits of IT in SCM like competitive advantage and information visibility. It describes areas where IT is used for optimizing SCM like warehousing, logistics, and sales. Specific technologies like barcode, RFID, GPS, ERP, e-SCM, and CPFR are explained. The future of further IT adoption in SCM over the next 6 years is also highlighted.
Recommended
Information technology in supply chain managemnet
The document discusses how information technology can be applied in supply chain management. It describes several key applications of IT, including electronic commerce, electronic data interchange, bar coding and scanners, data warehousing, and enterprise resource planning tools. These technologies help streamline supply chains, connect customers and producers, analyze supply chain options, synchronize production flows, improve communication, and optimize operations. The strategic use of supply chain management software and Internet technologies allows companies to better collaborate with partners and adapt operations to meet customer needs.
Role of information Technology in Supply Chain Manageent
The document discusses the role of information technology in supply chain management. It provides details on how Walmart uses IT extensively across its supply chain operations. This includes using electronic data interchange for more efficient procurement, bar code scanners to analyze sales data and replenish stores, a computer terminal network for real-time communication between stores and headquarters, and voice-based technologies to enhance warehouse and logistics management. The Retail Link system connects Walmart's EDI network to an extranet accessible to suppliers, providing them with historical sales data.
IT & SCM BY Zaki from Ajay Kumar Garg Institue Of Management
The document discusses how information technology (IT) can help address problems in supply chain management (SCM). It outlines key components of SCM, including production, inventory, location, and transportation decisions. IT solutions like EDI, artificial neural networks, and genetic algorithms can help with issues like the bullwhip effect, poor customer service, and high inventory costs. Software from SAP and Microsoft also impact SCM by facilitating vendor relationships, procurement, operations, and customer relationship management.
use of IT in supply chain management
This document provides an overview of information technology management in supply chain operations, using Walmart as a case study. It discusses key concepts like traditional vs integrated supply chain views, the importance and benefits of IT in supply chain management. It also describes various types of IT systems used in supply chains, including ERP, transportation management, inventory management, EDI, barcoding, RFID and e-commerce systems. Finally, it discusses management of supply chain information systems and the development process.
Role of IT in Supply Chain Management
1) Supply chain management (SCM) involves the flow of products and information between organizations in a supply chain. It became more important with the development of electronic data interchange (EDI) in the 1990s, which allowed real-time information sharing.
2) Enterprise resource planning (ERP) systems were developed to integrate different business functions such as logistics, production, and finance onto a single computer system. This provided benefits like streamlined processes and shared information across departments.
3) Radio frequency identification (RFID) tags provide real-time information about inventory levels on store shelves, allowing supply chains to respond quickly to changes in demand.
Unit 1 Supply Chain management
Supply chain management involves the flow of goods and information from raw materials to the customer. It includes procurement, production, and distribution. Key drivers are production, inventory, location, transportation, and information. The components are plan, develop, make, deliver, and return. Products, information, and funds flow between customers and suppliers. Supply chain management aims to coordinate activities among organizations to trade off costs, service, time, risk, and other metrics across the chain.
Supply chain management
The document discusses supply chain management. It defines a supply chain as a global network used to deliver products from raw materials to end users through information flow, physical distribution, and cash flow. Supply chain management involves planning, implementing, and controlling supply chain operations to efficiently satisfy customer requirements. The goals of supply chain management are to drive customer value, utilize assets better, and grow revenue. Benefits include reducing uncertainty, maintaining proper inventory levels, minimizing delays, and providing good customer service. Problems along the supply chain can include delays, lack of coordination, uncertainties, poor demand forecasting, and interference in production. Solutions involve scanning the business environment, enhancing strategic objectives, and improving organizational skills.
Role of Information technology in supply chain management
This document provides an overview of the role of information technology in supply chain management. It discusses key concepts like SCM, benefits of IT in SCM like competitive advantage and information visibility. It describes areas where IT is used for optimizing SCM like warehousing, logistics, and sales. Specific technologies like barcode, RFID, GPS, ERP, e-SCM, and CPFR are explained. The future of further IT adoption in SCM over the next 6 years is also highlighted.
Supply Chain Management
This document discusses supply chain management (SCM) best practices. It provides an overview of SCM, including key objectives and challenges. SCM integration can provide benefits like increased visibility, cost reductions, and improved service levels. The document also outlines next generation SCM solutions, how to measure SCM success, and how small and medium enterprises can adopt SCM practices. It concludes with an explanation of the Supply Chain Operations Reference model (SCOR) framework.
IT in SCM
This document provides an overview of information technology and supply chain management. It discusses software systems used for supply chain management like EDI, MRP, MRP II, ERP, SCM, and CRM systems. It also discusses network infrastructure and technologies like WANs, intranets, and extranets. Major sections focus on ERP systems like SAP and Oracle, supply chain management systems, and hardware considerations for SCM systems.
Key issues of supply chain management
This document discusses supply chain management. It defines supply chain management as coordinating the flow of materials, information, and finances from suppliers to manufacturers to distributors to retailers to consumers. The goal is to reduce inventory while keeping products available. There are three main flows in a supply chain: product flow, information flow, and financial flow. The document also discusses key drivers, issues, and challenges in supply chain management like strategic partnerships, information sharing, and defining customer value.
Warehouse Management System
About how a firm manages the close relation ship between customers,vendors,and others logistics channel members
Supply Chain Best Practices
The document discusses supply chain best practices and provides an overview of key topics including metrics, inventory velocity, cycle time compression, lean logistics, technology, supplier performance, and segmenting supply chains. It emphasizes that companies should develop multiple, tailored supply chain approaches rather than a one-size-fits-all model in order to improve flexibility, responsiveness, and demand planning. Metrics like inventory turns and reducing cycle times are important for optimizing supply chain performance.
Supply Chain Management
A supply chain is the network of organizations involved in producing and delivering a product, from raw materials to the end customer. It includes upstream suppliers, internal production and packaging, and downstream distribution centers and retailers. Effective supply chain management coordinates activities across this network to optimize material, information and financial flows. Key goals are reducing costs and uncertainties while improving customer service. Modern supply chains leverage information technology to facilitate coordination and information sharing among partners.
Digital supply chain management
Digital technologies are driving major changes in supply chain management known as Supply Chain 4.0. Key technologies include the Internet of Things, cloud computing, data analytics, robotics, 3D printing, and blockchain. These technologies allow companies to digitally connect physical assets, gain end-to-end visibility of operations, optimize processes in real-time, and create new business models like product as a service. Major benefits include increased productivity, revenue growth, cost savings, and improved customer experience.
Basics of Supply Chain Management
1. Supply chain management involves coordinating the flow of materials, information, and finances between suppliers, manufacturers, distributors, retailers, and customers. It aims to optimize the production and distribution of goods and services.
2. Key aspects of supply chain management include purchasing, logistics, and warehousing. Purchasing links an organization to its suppliers, logistics involves transporting materials, and warehousing manages inventory storage and order fulfillment.
3. Developing partnerships with suppliers is important in supply chain management. Strategic supplier relationships can help lower costs, improve quality, and increase flexibility throughout the supply chain.
Supply chain management unit 5
This document discusses supply chain management and various topics related to IT in supply chains. It covers the role of information technology in supply chains, including how IT enables information sharing across customer relationship management, internal supply chain management, and supplier relationship management. It also discusses the transaction management foundation, agile supply chains, reverse supply chains, and agro supply chains. Key points covered include how IT provides accurate and timely information to support supply chain decisions, and how technologies like EDI and data warehousing facilitate information flows.
SOURCING DECISIONS IN A SUPPLY CHAIN
Sourcing involves purchasing goods and services and deciding whether to outsource supply chain functions. Key considerations for outsourcing include whether it will increase supply chain surplus, how much surplus the firm will capture, and potential risks. Supplier performance is evaluated based on multiple factors like price, quality, and timeliness that affect total costs. Effective sourcing decisions use supplier scoring, contracting, auctions or negotiations to improve supply chain profits through strategies like design collaboration, risk sharing, and performance incentives.
role of it in supply chain mangment system
This document discusses the role of information technology in supply chain management. IT makes the supply chain visible to managers, supports decision making to improve performance, and enables real-time information and wide collaboration with supply chain partners. Key IT systems for supply chain management include enterprise resource planning (ERP) systems, electronic data interchange (EDI), and supply chain management systems. These systems help with decision support, transaction execution, and collaboration/coordination across the supply chain. Examples are provided of companies like Reliance using SAP to manage their supply chains. Limitations of IT include privacy issues, dependency on the systems, and differences between theoretical and practical applications.
Supply Chain Drivers & Metrices
Information is a key driver of supply chain performance. It consists of data regarding facilities, inventory, transportation, costs, prices, and customers throughout the supply chain. Information has a direct impact on all other supply chain drivers and can make the supply chain more responsive and efficient. Key performance metrics for information include data accuracy, system uptime, data accessibility, and timeliness of sharing and reporting data. Information plays an important role in creating strategic fit between the supply chain strategy and competitive strategy by enabling responsiveness to meet customer needs while achieving production and distribution efficiencies.
Supply Chain Management
Logistics involves the flow of materials from suppliers to an organization and then out to customers. It includes planning, implementing, and controlling the efficient movement of goods and services. Materials can be both tangible items like raw materials as well as intangible things like information. A supply chain consists of the activities and materials that move through organizations from initial suppliers to final customers.
Supply Chain Management in ERP
An ERP system can improve production planning and supply chain management by integrating key business functions. The document discusses how an ERP system allows a company to create a sales forecast, production plan, and master production schedule. It then uses this information to generate material requirements plans to efficiently procure raw materials and schedule production. By sharing information across departments, an ERP system aims to minimize costs and better coordinate activities throughout the supply chain.
SUPPLY CHAIN MANAGMENT
Supply chain management is the management of the flow of goods and services and includes all processes that transform raw materials into final products. It involves the active streamlining of a business's supply-side activities to maximize customer value and gain a competitive advantage in the marketplace.
Supply chain management
The document discusses supply chain management (SCM). It defines SCM as the active management of supply chain activities to maximize customer value and achieve a competitive advantage. It describes key aspects of SCM including integrating suppliers, distributors and customers; using information systems to automate information flow; and setting objectives at strategic, tactical and operational levels to manage resources, scheduling and production planning. The document also outlines challenges in SCM like demand uncertainties and the bullwhip effect, and how information systems and software can help address these challenges by facilitating information flow, tracking orders and inventory, and enabling collaborative planning across the supply chain.
Basic concepts of supply chain management
This document provides an overview of supply chain management concepts. It defines a supply chain as the network of organizations involved in designing, producing, delivering, and supporting a product or service. Effective supply chain management requires balancing responsiveness to customers with internal operating efficiencies. Key decisions involve production, inventory, location of facilities, transportation, and information sharing. The goal is to increase sales while reducing inventory costs and expenses.
Basics of Supply Chain Managment
The document discusses supply chain management (SCM). It defines SCM as the management of relationships between suppliers, manufacturers, warehouses, distribution centers, and customers to deliver value to customers at a low cost. The goal of SCM is to optimize efficiency through integrating these entities. The document also describes how SCM has evolved from a "push" model driven by forecasts to a "pull" model driven by actual customer demand.
Supply chain management
Supply chain management involves coordinating activities from sourcing raw materials to delivering finished products to customers. It aims to reduce costs and improve responsiveness through strategic management of material and information flows. Key aspects of supply chain management include supply chain design, planning, procurement, production, and distribution management. Coordinating these activities requires integrating business processes and sharing information across organizational boundaries with suppliers and customers. The overall goal is to efficiently satisfy market demand through collaboration in the extended supply chain network.
Information Technology in Supply Chain Management
This document discusses the role of information technology in supply chain management. It describes how IT helps to reduce costs and improve productivity. Specific technologies like barcoding, electronic data interchange, enterprise resource planning, and data warehousing are discussed. The value of IT is said to include increased control, better inventory management, and improved collaboration between supply chain partners. Real-time data, visibility, simplified processes, and enhanced customer communication are ways supply chain technology can improve business. The document also reviews popular supply chain management software and areas where IT provides help, such as global trade, supplier relationship management, and reverse logistics.
Chap08 Enterprise Business Systems
The document discusses key aspects of customer relationship management (CRM), enterprise resource planning (ERP), and supply chain management (SCM) systems. It provides definitions and examples of each, including business processes supported, customer/business value, and potential challenges. Case studies illustrate how companies have implemented CRM, ERP and SCM systems, and both realized benefits and faced challenges, such as change management and technical issues. Trends including analytical, collaborative and portal-based systems are also discussed.
Role of computers in sales and marketing scm & crm
Computers play an important role in business applications like marketing, sales, customer relationship management (CRM), and supply chain management (SCM). In marketing, computers allow for digital promotion, online surveys, e-commerce distribution and advertising. CRM systems help manage customer data to improve relationships. Computers also facilitate inventory management, financial management, and human resources. Emerging technologies like radio frequency identification (RFID) and voice systems further aid supply chain integration and web-based ordering. Overall, computerization improves business processes, cuts costs, and strengthens customer service.
More Related Content
What's hot
Supply Chain Management
This document discusses supply chain management (SCM) best practices. It provides an overview of SCM, including key objectives and challenges. SCM integration can provide benefits like increased visibility, cost reductions, and improved service levels. The document also outlines next generation SCM solutions, how to measure SCM success, and how small and medium enterprises can adopt SCM practices. It concludes with an explanation of the Supply Chain Operations Reference model (SCOR) framework.
IT in SCM
This document provides an overview of information technology and supply chain management. It discusses software systems used for supply chain management like EDI, MRP, MRP II, ERP, SCM, and CRM systems. It also discusses network infrastructure and technologies like WANs, intranets, and extranets. Major sections focus on ERP systems like SAP and Oracle, supply chain management systems, and hardware considerations for SCM systems.
Key issues of supply chain management
This document discusses supply chain management. It defines supply chain management as coordinating the flow of materials, information, and finances from suppliers to manufacturers to distributors to retailers to consumers. The goal is to reduce inventory while keeping products available. There are three main flows in a supply chain: product flow, information flow, and financial flow. The document also discusses key drivers, issues, and challenges in supply chain management like strategic partnerships, information sharing, and defining customer value.
Warehouse Management System
About how a firm manages the close relation ship between customers,vendors,and others logistics channel members
Supply Chain Best Practices
The document discusses supply chain best practices and provides an overview of key topics including metrics, inventory velocity, cycle time compression, lean logistics, technology, supplier performance, and segmenting supply chains. It emphasizes that companies should develop multiple, tailored supply chain approaches rather than a one-size-fits-all model in order to improve flexibility, responsiveness, and demand planning. Metrics like inventory turns and reducing cycle times are important for optimizing supply chain performance.
Supply Chain Management
A supply chain is the network of organizations involved in producing and delivering a product, from raw materials to the end customer. It includes upstream suppliers, internal production and packaging, and downstream distribution centers and retailers. Effective supply chain management coordinates activities across this network to optimize material, information and financial flows. Key goals are reducing costs and uncertainties while improving customer service. Modern supply chains leverage information technology to facilitate coordination and information sharing among partners.
Digital supply chain management
Digital technologies are driving major changes in supply chain management known as Supply Chain 4.0. Key technologies include the Internet of Things, cloud computing, data analytics, robotics, 3D printing, and blockchain. These technologies allow companies to digitally connect physical assets, gain end-to-end visibility of operations, optimize processes in real-time, and create new business models like product as a service. Major benefits include increased productivity, revenue growth, cost savings, and improved customer experience.
Basics of Supply Chain Management
1. Supply chain management involves coordinating the flow of materials, information, and finances between suppliers, manufacturers, distributors, retailers, and customers. It aims to optimize the production and distribution of goods and services.
2. Key aspects of supply chain management include purchasing, logistics, and warehousing. Purchasing links an organization to its suppliers, logistics involves transporting materials, and warehousing manages inventory storage and order fulfillment.
3. Developing partnerships with suppliers is important in supply chain management. Strategic supplier relationships can help lower costs, improve quality, and increase flexibility throughout the supply chain.
Supply chain management unit 5
This document discusses supply chain management and various topics related to IT in supply chains. It covers the role of information technology in supply chains, including how IT enables information sharing across customer relationship management, internal supply chain management, and supplier relationship management. It also discusses the transaction management foundation, agile supply chains, reverse supply chains, and agro supply chains. Key points covered include how IT provides accurate and timely information to support supply chain decisions, and how technologies like EDI and data warehousing facilitate information flows.
SOURCING DECISIONS IN A SUPPLY CHAIN
Sourcing involves purchasing goods and services and deciding whether to outsource supply chain functions. Key considerations for outsourcing include whether it will increase supply chain surplus, how much surplus the firm will capture, and potential risks. Supplier performance is evaluated based on multiple factors like price, quality, and timeliness that affect total costs. Effective sourcing decisions use supplier scoring, contracting, auctions or negotiations to improve supply chain profits through strategies like design collaboration, risk sharing, and performance incentives.
role of it in supply chain mangment system
This document discusses the role of information technology in supply chain management. IT makes the supply chain visible to managers, supports decision making to improve performance, and enables real-time information and wide collaboration with supply chain partners. Key IT systems for supply chain management include enterprise resource planning (ERP) systems, electronic data interchange (EDI), and supply chain management systems. These systems help with decision support, transaction execution, and collaboration/coordination across the supply chain. Examples are provided of companies like Reliance using SAP to manage their supply chains. Limitations of IT include privacy issues, dependency on the systems, and differences between theoretical and practical applications.
Supply Chain Drivers & Metrices
Information is a key driver of supply chain performance. It consists of data regarding facilities, inventory, transportation, costs, prices, and customers throughout the supply chain. Information has a direct impact on all other supply chain drivers and can make the supply chain more responsive and efficient. Key performance metrics for information include data accuracy, system uptime, data accessibility, and timeliness of sharing and reporting data. Information plays an important role in creating strategic fit between the supply chain strategy and competitive strategy by enabling responsiveness to meet customer needs while achieving production and distribution efficiencies.
Supply Chain Management
Logistics involves the flow of materials from suppliers to an organization and then out to customers. It includes planning, implementing, and controlling the efficient movement of goods and services. Materials can be both tangible items like raw materials as well as intangible things like information. A supply chain consists of the activities and materials that move through organizations from initial suppliers to final customers.
Supply Chain Management in ERP
An ERP system can improve production planning and supply chain management by integrating key business functions. The document discusses how an ERP system allows a company to create a sales forecast, production plan, and master production schedule. It then uses this information to generate material requirements plans to efficiently procure raw materials and schedule production. By sharing information across departments, an ERP system aims to minimize costs and better coordinate activities throughout the supply chain.
SUPPLY CHAIN MANAGMENT
Supply chain management is the management of the flow of goods and services and includes all processes that transform raw materials into final products. It involves the active streamlining of a business's supply-side activities to maximize customer value and gain a competitive advantage in the marketplace.
Supply chain management
The document discusses supply chain management (SCM). It defines SCM as the active management of supply chain activities to maximize customer value and achieve a competitive advantage. It describes key aspects of SCM including integrating suppliers, distributors and customers; using information systems to automate information flow; and setting objectives at strategic, tactical and operational levels to manage resources, scheduling and production planning. The document also outlines challenges in SCM like demand uncertainties and the bullwhip effect, and how information systems and software can help address these challenges by facilitating information flow, tracking orders and inventory, and enabling collaborative planning across the supply chain.
Basic concepts of supply chain management
This document provides an overview of supply chain management concepts. It defines a supply chain as the network of organizations involved in designing, producing, delivering, and supporting a product or service. Effective supply chain management requires balancing responsiveness to customers with internal operating efficiencies. Key decisions involve production, inventory, location of facilities, transportation, and information sharing. The goal is to increase sales while reducing inventory costs and expenses.
Basics of Supply Chain Managment
The document discusses supply chain management (SCM). It defines SCM as the management of relationships between suppliers, manufacturers, warehouses, distribution centers, and customers to deliver value to customers at a low cost. The goal of SCM is to optimize efficiency through integrating these entities. The document also describes how SCM has evolved from a "push" model driven by forecasts to a "pull" model driven by actual customer demand.
Supply chain management
Supply chain management involves coordinating activities from sourcing raw materials to delivering finished products to customers. It aims to reduce costs and improve responsiveness through strategic management of material and information flows. Key aspects of supply chain management include supply chain design, planning, procurement, production, and distribution management. Coordinating these activities requires integrating business processes and sharing information across organizational boundaries with suppliers and customers. The overall goal is to efficiently satisfy market demand through collaboration in the extended supply chain network.
Information Technology in Supply Chain Management
This document discusses the role of information technology in supply chain management. It describes how IT helps to reduce costs and improve productivity. Specific technologies like barcoding, electronic data interchange, enterprise resource planning, and data warehousing are discussed. The value of IT is said to include increased control, better inventory management, and improved collaboration between supply chain partners. Real-time data, visibility, simplified processes, and enhanced customer communication are ways supply chain technology can improve business. The document also reviews popular supply chain management software and areas where IT provides help, such as global trade, supplier relationship management, and reverse logistics.
What's hot (20)
Similar to Role of IT in SCM Presentation
Chap08 Enterprise Business Systems
The document discusses key aspects of customer relationship management (CRM), enterprise resource planning (ERP), and supply chain management (SCM) systems. It provides definitions and examples of each, including business processes supported, customer/business value, and potential challenges. Case studies illustrate how companies have implemented CRM, ERP and SCM systems, and both realized benefits and faced challenges, such as change management and technical issues. Trends including analytical, collaborative and portal-based systems are also discussed.
Role of computers in sales and marketing scm & crm
Computers play an important role in business applications like marketing, sales, customer relationship management (CRM), and supply chain management (SCM). In marketing, computers allow for digital promotion, online surveys, e-commerce distribution and advertising. CRM systems help manage customer data to improve relationships. Computers also facilitate inventory management, financial management, and human resources. Emerging technologies like radio frequency identification (RFID) and voice systems further aid supply chain integration and web-based ordering. Overall, computerization improves business processes, cuts costs, and strengthens customer service.
E-CRM
The document discusses customer relationship management (CRM) and its evolution with technology. It explains that CRM aims to optimize profitability through enhanced customer satisfaction, automating and enhancing customer-centric processes. eCRM expands traditional CRM by integrating electronic channels like web and wireless technologies. Effective eCRM requires understanding customers, capturing and analyzing data, and providing personalized, targeted experiences across channels to improve customer retention and reduce costs.
Group 5- Achieving Operational Excellence and Customer Intimacy Enterprise ...
1. Enterprise systems integrate information across an entire organization, providing a unified view and real-time data for improved decision-making. They address the challenge of managing a business with information scattered across departments.
2. Enterprise systems work by providing built-in functionalities reflecting best practices. Companies choose which functions to implement and map their existing processes. Customization is limited to maintain performance and integration.
3. The benefits of enterprise systems include increased efficiency through streamlined processes, improved decision-making from real-time data insights, and standardized practices enforcing consistent processes and data.
Scm and crm
This document provides an overview of supply chain management (SCM) and customer relationship management (CRM). It discusses how SCM involves collaboration between resellers and suppliers to deliver value to customers. CRM uses customer data to build stronger marketing programs and long-term customer relationships. The document argues that integrating SCM and CRM allows companies to achieve improvements in financial and performance metrics that would not be possible through standalone approaches. It provides details on the benefits and components of both SCM and CRM systems.
MISO L005 Understanding ERP
This document discusses enterprise systems, supply chain management, and customer relationship management (CRM). It explains that enterprise resource planning (ERP) software integrates business processes like inventory, ordering, and accounting. Effective supply chain management coordinates materials, information, and financial flows. CRM focuses on building long-term customer relationships through activities like customer service and personalized web pages. Computerizing these areas with technologies like ERP and e-commerce can increase efficiency and profitability across the supply chain.
Customer Relationship Management unit 5 trends in crm
Customer Relationship Management unit 5 trends in crm Anna university BA 7015 Academic year 2017-2018
crm information related to customer relationship
CRM and ERP systems can transform businesses by improving operational efficiency, enhancing customer relationships, and enabling data-driven decision making. CRM focuses on managing customer interactions and relationships, while ERP integrates internal business functions and processes to streamline operations. Together they provide real-time visibility, improve collaboration, and help achieve operational excellence and customer intimacy for sustainable business success.
CRM Best Practices For Optimal Success In 2024.pdf
CRM in 2024 is much more than just managing contacts. Read along to know how it is impacting businesses today and how to best implement it to achieve great success.
Group 1 Presentation after mid.pptx
Enterprise systems help businesses achieve operational excellence by standardizing key business processes, integrating data across the organization, and providing valuable information for improved decision making. Supply chain management systems coordinate planning, production, and logistics with suppliers by sharing accurate and up-to-date information to reduce uncertainties. Customer relationship management systems help firms achieve customer intimacy through tools that enhance customer service, support marketing campaigns, and provide sales automation. Summit Electric implemented a new ERP system to address problems with its outdated system and improve operational efficiency, such as faster order processing and inventory management.
Crm,scm & erp
The document discusses concepts related to customer relationship management (CRM), electronic CRM (E-CRM), and their objectives. It provides definitions of CRM as focusing on acquiring, retaining, and partnering with customers to create value for both the company and customer. E-CRM is defined as using the internet, intranet and extranet to manage customer relationships through information technology. The objectives of E-CRM include providing a 360-degree view of customers and increasing revenue, profitability, customer satisfaction and loyalty through more efficient processes.
CRM & ERP - CUSTOMER RELATIONSHIP MANAGEMENT & ENTERPRISE RESOURCE PLANNING (...
CRM systems focus on managing customer relationships and interactions to improve business relationships and profitability, while ERP systems integrate internal processes across departments like finance, supply chain, and HR. Together, CRM and ERP provide a complete view of customers and business operations, but integrating them fully can be challenging due to compatibility, dependability, and usability issues if not implemented as a single system.
CRM Systems and Implemetation - Challenges & Opportunities
The document discusses customer relationship management (CRM) systems and their implementation. It defines CRM as a strategy for managing relationships and interactions with customers. CRM systems help businesses maintain customer records, track interactions, and improve business relationships. Without a CRM system, customer data is dispersed and businesses lack organizational knowledge. The document then discusses types of CRM systems, key components, and considerations for implementing a successful CRM strategy and system.
тема 4
Customer Relationship Management (CRM) involves managing a company's interactions with current and potential customers across various channels. It encompasses sales, marketing, customer service, and other applications used to attract and retain customers. CRM has evolved from a focus on products to prioritizing customers through personalized experiences. Vendors offer various CRM systems that integrate customer data and automate processes to improve customer service and increase sales. While CRM has grown rapidly, some companies still struggle with implementation challenges and high costs. The future of CRM is focused on more individualized, real-time interactions across expanding electronic channels.
Erp System
The document discusses enterprise systems including enterprise resource planning (ERP) systems, supply chain management systems, and customer relationship management (CRM) systems. ERP systems integrate software modules to support core business functions like finance, human resources, manufacturing, and sales. Supply chain management systems automate information flow between companies and partners to plan, source, produce, deliver, and return goods. CRM systems manage customer relationships and data to optimize revenue, satisfaction, and retention. The document also covers challenges and guidelines for implementing these enterprise applications.
Crm
The document discusses the evolution and purpose of customer relationship management (CRM). It began as a way for companies to individually contact all customers in the 1980s but became unwieldy. Newer software in the 1990s made CRM more effective by allowing companies to better track customer data and give incentives to loyal customers. The purpose of CRM is to integrate customer-facing processes and automate them to improve customer service, gather customer insights, and strengthen relationships. However, some are concerned about potential privacy issues from companies collecting extensive customer data.
ecrm-120514081421-phpapp02.pdf
Municipal
13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
____
The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
______
Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
___
Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
____
Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
______
Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
__
As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our st
Crm Final
Customer relationship management (CRM) refers to the processes and technologies used to manage relationships with customers. It involves tracking customer interactions across sales, marketing, customer service, and other functions. The key components of CRM include contact and account management, sales, marketing and fulfillment, customer service and support, and retention and loyalty programs. CRM systems allow companies to better understand customer needs and provide personalized customer experiences.
Evolution of SCM & ERPs
This document discusses the evolution of supply chain management and ERP systems. It describes how supply chain management has evolved from focusing on individual business functions to integrating across the entire supply chain. ERP systems also evolved from early inventory control systems to modern integrated systems that connect organizations across the supply chain. Today's ERP systems, sometimes called ERPII, facilitate external integration and collaboration through technologies like e-commerce and web services. While ERP systems provide benefits like improved information access and cost reductions, organizations must consider challenges such as high costs, business process reengineering, and vendor dependence.
Enterprise Systems: SCM, CRM, & ERP
This document discusses supply chain management and key concepts related to SCM. It provides examples of how Dell optimized its supply chain to reduce inventory levels. The document also summarizes the basics of SCM including the key links in the supply chain and how information technology can help manage SCM more effectively through increased visibility, responsiveness to consumer demands, and competitive advantages.
Similar to Role of IT in SCM Presentation (20)
Role of computers in sales and marketing scm & crm
Role of computers in sales and marketing scm & crm
Group 5- Achieving Operational Excellence and Customer Intimacy Enterprise ...
Group 5- Achieving Operational Excellence and Customer Intimacy Enterprise ...
Customer Relationship Management unit 5 trends in crm
Customer Relationship Management unit 5 trends in crm
CRM Best Practices For Optimal Success In 2024.pdf
CRM Best Practices For Optimal Success In 2024.pdf
CRM & ERP - CUSTOMER RELATIONSHIP MANAGEMENT & ENTERPRISE RESOURCE PLANNING (...
CRM & ERP - CUSTOMER RELATIONSHIP MANAGEMENT & ENTERPRISE RESOURCE PLANNING (...
CRM Systems and Implemetation - Challenges & Opportunities
CRM Systems and Implemetation - Challenges & Opportunities
Recently uploaded
Full-RAG: A modern architecture for hyper-personalization
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
UiPath Test Automation using UiPath Test Suite series, part 5
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
20240607 QFM018 Elixir Reading List May 2024
Everything I found interesting about the Elixir programming ecosystem in May 2024
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Pushing the limits of ePRTC: 100ns holdover for 100 days
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AI
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentationsArtificial Intelligence for XMLDevelopment
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Securing your Kubernetes cluster_ a step-by-step guide to success !
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Presentation of the OECD Artificial Intelligence Review of Germany
Consult the full report at https://www.oecd.org/digital/oecd-artificial-intelligence-review-of-germany-609808d6-en.htm
Video Streaming: Then, Now, and in the Future
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Recently uploaded (20)
Full-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalization
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AI
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AI
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Role of IT in SCM Presentation
- 1. ROLE OF IT IN SUPPLY CHAIN MANAGEMENT By: Muhammad Asif Roll No: 12662 Email: Asif07@icloud.com
- 2. Contents • DEFINITIONS • OBJECTIVE OF SCM • ROLE OF IT IN SCM • NEED OF IT • FOR SUPPLY CHAIN • ENTERPRISE RESOURCE PLANNING (ERP) • BENEFITS OF ERP • CRM AND ITS BENEFITS
- 3. What is Supply Chain Management(SCM) Supply chain management: (SCM) is concerned with the flow of products and information between supply chain members' organizations. “SCM is the integration of key business processes from the end user through original suppliers that provides products, services and information and that add value for customers and other stakeholders.”
- 4. OBJECTIVE OF SCM Primary: Creating a value for a customer. Responds to customer needs and demand Secondary: Profitability Responsiveness Turnover Rate Flexibility Communication & Coordination
- 5. Role of IT in SCM A well managed supply chain links the suppliers, manufacturers, distributers and customers by a suitable information system for controlling across boarder in order to achieve optimum productivity, overall satisfaction and joyful relation at cheaper cost. Quick and effective information system helps manager to understand the customer response, their demands, inventory in the stock, how much to be produced and where to deliver and when? Here comes the role of internet, which is considered as a cheapest inter-organizational information system, which helps in aligning the interdependent strategies to achieve cooperative rather than competitive role of SCM partners.
- 6. Need of IT Information technology offers many opportunities for companies to cut cost and improve responsiveness to customer’s needs. Some of the positive points of IT enabled services are: IT is comparatively less capital intensive. IT is environmental friendly and clean. IT is not location specific and can be undertaken from anywhere. IT does not require expensive infrastructure facilities.
- 7. INFORMATION TECHNOLOGY FOR SUPPLY CHAIN Software Systems Enterprise Resource Planning (ERP) Electronic Data Interchange (EDI) Material Requirements Planning (MRP) Manufacturing Resource Planning (MRP II) Supply Chain Management Systems (SCM) Customer Relationship Management (CRM) Internet-based Software Network Infrastructure Wide Area Network Internet (for E-commerce: B2B, B2C)
- 8. ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM SAP R/3 Supports Forecasting, Scheduling, other Logistics activities Oracle Advanced Planning & Scheduling PeopleSoft (have been merged by Oracle) o Used By: Toyota uses PeopleSoft and SAP
- 9. Essence Of ERP Record day to day transection of running a business and provide near real time access to information in a consistent manner throughout the organization.
- 10. Benefits Of ERP • ERP system can improve the efficiency of production and purchasing processes. • Efficiency begins with Marketing sharing a sales forecast. • Production plan is created based on sales forecast and shared with Purchasing so raw materials can be ordered properly. • Companies can do production planning without an ERP system, but an ERP system increases company’s efficiency .
- 11. What is CRM? CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. CRM is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way.
- 12. Continue….. According to one industry view, CRM consists of: Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team. Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices). Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service.
- 13. Further Benefit • Many organizations turn to CRM software to help them manage their customer relationships. • CRM technology is offered on-premise, ondemand or through Software as a Service. • Recently, mobile CRM and the open source CRM software model have also become more popular.