SAP CRM7.0 Functional Course Content

1. SAP CRM 7.0 Functional Content
CR010- Solution Overview CR100- Base Customizing
• Overview and Introduction to SAP • Business partner
CRM • Organizational Management
• Foundation & Architecture of SAP • Territory Management
CRM • Product master CRM Business
• CRM Channel Management( Transactions
Interaction Center, Web channel, • Overview of generic functions in
Mobiles) business transactions
• CRM Applications (Marketing, • Activity Management (including
Sales, Service) Activity Journal and Groupware
• Integration with other SAP suite of Integration)
modules • CRM Business Partner - CRM
Middleware
• Status Management
• Pricing abd Billing
• Action Profiles
CR300- Sales CR205- Mobile Sales & Service
• Overview & Sales Cycle • Mobile Architecture
• Opportunity Management • Master Data
• Copying controls • Mobile Sales Components
• Quotation & Order to case • Mobile Service Components
Management
• zContract Management- Release
Orders
• Credit Management
CR410- Interaction Center Web CR500- Middleware
Client • Middle Overview- Architecture
• Interaction Center Overview • Concepts of CRM Middleware
• Technical Architecture • Replication and Administration
• Creating an Interaction Center • Data Exchange with R/3 Back-
Web Clint Profile End Systems
• Configuring Components • Monitoring and Error Handling
• Configuring Action Box
Components

2. SAP CRM 7.0 Functional Content
CR600- Marketing CR700- Service
• Marketing Planning & Campaign • Service Overview
Management • Installed Base
• Market Segmentation • Service Order Management
• Personalized Mail Forms • Service Contracts
• Marketing Calendar • Complaints & Returns
• Trade Promotion Management/ • Internet customer self service
Deals
• Key Figure Planning- Baseline/
Uplift
• Scenario Planning
• Campaign Execution
• External List Management
• Lead Management
• Product Proposals
CR800- Internet Sales CRM WEB UI- 7.0
• Overview- Foundation & • CRM Business Roles
Architecture • Navigation Bar, Application Bar
• Shop & User Management • Role Config Key, Work Centers
• Product Catalogs • WEB UI Concepts
• Order Processing • Personalized Settings
• Batch and Product Determination