Assistant Manager Operations with 9 years experience in Accounts Receivables, Offshore Transitions, Cash Applications (OTC), Team Management

1. RANJAN KUMAR MOHANTY
Mobile – 0 8978970078 House No.2-19 58/79, Kalyanpuri, Uppal
Email - rkm_72@yahoo.co.uk Hyderabad- 500039(TS)
Objective:
To seek a challenging work environment where my leadership, strategic planning and business development skills
will be fully utilized along with offering extensive customer service and also meeting the client expectations, that will
become a value addition for my career and for the organization.
Achievements:
 Awarded with 2 Customer Excellence Award for best AR - OTC transition, 2011 & 2016.
 Awarded with 4 Star Award for bringing excellence in AR – OTC, 2012 & 2014.
 Awarded with Silver Award for consistently maintaining OTC process without escalations, 2013.
 Awarded with 3 Bronze Award for best streamlining the process, 2010, 2011, 2012 & 2015.
 Many Spot Awards for best performance.
Work Experience:
Assistant Manager, Genpact India Pvt Ltd, Hyderabad, May 2007 – Till Date,
Profile (Accounts Receivables – Cash Application):
 Leading a team of 15 members to meet business objectives as required by the agreed SLA.
 Daily hurdles with the team to ensure deadlines are met.
 Preparation of Weekly deck for Cash calls with customer to update business.
 Maintain the internal control through reporting out 10% sample.
 Role out the daily QC report to business and senior level management.
 Productivity and quality monitoring along with data analysis for service delivery.
 Maintain compliance to all regulatory guidelines for the process.
 Review with Auditors (External and SOX).
 Responsible for strategy & execution of the Operations to ensure that the business expectations & SLAs are
constantly met / exceeded.
 Resolving escalations & rolling out issue and mitigation report.
 Streamling processes and share best practices across business segments.
 Track metrics for performance measurement, service levels and monitoring key triggers for EWS (early
warning signals).
 Continually improve the processes to bring in Operational Excellence.
 Excellent Domain expertise in End to End process.
 Closing of AR GL (20 in number).
 Banking Reconciliation & Reporting to key stakeholders.

2. Key Deliverables:
 Ensure day to day operations are performed according to agreed SLAs.
 Key metrics reporting
 Manage defects and operational losses.
Previous Experience Others:
 Family Business.
Transition Managed:
 Transitioned lease Accounting process from USA (2016)
 Transitioned Accounts Receivables (OTC) process from Poland (2014)
 Transitioned Accounts Receivables (OTC) process London (2010)
 Transitioned Accounts Receivables (OTC) process Australia (2007)
Trainings:
 Green Belt trained & tested, 2011
 LEAN Certified, 2011
Key Skills:
 Part of the Green Belt Project.
 Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint).
 Possess strong team leadership, motivational, and coaching skills.
 People and Process Management, strong Communication skills.
 Ability to streamline and put into application new ideas, concepts, methods and technologies.
 Acquired skills for Operations, Quality and People management.
 Team building - Ability to manage diverse teams, conflict management
 Consistently meet expected KPIs.
 Strong analytical, quantitative, qualitative and critical thinking skills.
 Ensured workflow efficiencies, customer service excellence, and quality assurance.
 Ability to handle pressure, Strong inter-personal skills.
 Good oral and written communication skills (call outs to customers).
Education:
 Post Graduate Diploma in Planning & Management, I.I.P.M, New Delhi, 1995.
(Specialization in Finance & Marketing, Graduated with 1st Class)
 B.Com (Honours), B.J.B. COLLEGE, Utkal University, Bhubaneswar, 1993.
(Specialization in Accountancy, Graduated with First class distinction honors)
 The Accounts Receivables Network (TARN), USA, 2011
Computer Proficiency:
 E-Commerce, Pentasoft Technology Pvt Ltd, Bhubaneswar, 2001
 SAP, JD Edwards, Getpaid, Oracle, Filenet, Excel, Microsoft Word, Power Point.
Personal Profile:

3.  Date Of Birth – 27.10.1972, Married Indian Male