Arun Kumar is applying for a position in customer service, business development, or operations/administration. He has over 19 years of experience in various leadership roles managing teams, business operations, customer relationships, and administration across multiple industries. Currently he works as a Business Banker at Mashreq Bank in Dubai where he manages a portfolio and team. Previously he held senior roles like Head of Business Operations and Senior Divisional Manager at other companies where he was responsible for profitability, branch expansion, and people management. He believes his skills in management, customer service, marketing, and administration can benefit the company.

1. ARUN KUMAR R
Email: arunthazhetheveettil@yahoo.com, Mobile: +919446353274, 917034784157
Date: -14—07--2016
To,
The HEAD—HR
Respected Sir/ Madam,
As per the notification, received in my e-mail id, I was pleased to learn of your need for a dedicated professional
towards the notified position and as an experienced team player with hard-core commercial operation competence, I
feel I would make an ideal candidate for your current vacancy in your esteemed organization.
Till date role and skills, gained from diverse sectors, with highly competitive milieu, makes me, well suited to work in
any Challenging environment with manifold assignments and capable to deliver anticipated outcome
Skills and Overseen in the Areas—
Business Operation—Target Marketing, Channel Development, Portfolio Management &Cross selling, New
Branch Setting & Branch Administration, Product Development, Business Meetings, Presentations & Lead
generation Activities, Collections, Budgeting, Market analysis & MIS, Deliver result, Profitability.
Customer Relationship----- CRM system operation, coordination with inter department to build Customer
Relation and ensuring Customer Delight, customer greeting and Customer Retention activities, periodical
Customer Service related Campaigns, branch wise meetings and Surveys, record operational issue related to
customer accounts/post sales and escalate the feedbacks to competent levels & Catering solutions to
Customer complaints thru, Direct contact, Mailer, Call centres and branches. Collecting testimonials, enquiry
allocation, monitoring Referral business, Loyalty program/ schemes. Certificates issuance, MIS & Reporting
system.
Operation & Administration---- Quotations/Proposal preparation and follow-up, Proper Documents
collection and verification as per norms, documentation process within TAT, field & Tele verification Process,
Claim settlement process, Payment follow-up, adherence to legal Guidelines, Budgeting Petty cash and MIS
to finance departments, Maintaining- customer/ business contact data base, corporate files & business plans,
Asset Registers, stationary inventory & purchase register, employee documents- Attendance, Leave &
Payroll, Vendor Management for, event, Collections, training and ensuring safety measures. Coordination &
distribution of both internal & external correspondences with modification, if any, under the direction of
executive management, liaising with Statutory and competent authorities, Ensuring and updating relevant
requirements.
Team Management---Recruitment & Retain Talent, Training & Development, Team Handling experience with
Salaried & No-salaried People, Building positive relationship, Setting KRA & KPI, Employee’s Performance
Management & Appraisal, Reward & Recognition Program, Job schedule, Monitoring & Reporting System,
Employee Motivation & Productivity, Conflict Management, MIS.
I am offering the quick learning and adaptability that is needed for a diversified position and I can bring to the
position my enthusiasm, organizational skill and solid work ethic. I can also bring to the job a Determination to
see the assignments through to a proper conclusion.
I believe I can be an asset to your company and look forward to discussing with you in person how I can
contribute to your continued success. I hope my attached resume will entice you enough to invite me for an
interview
Anticipating your favorable reply in this subject.
Sincerely,
Arun Kumar. R
Résumé of Arun Kumar R / Page 1 of 4

2. ARUN KUMAR R. 917034784157, 919446353274
arunthazhetheveettil@yahoo.com
OBJECTIVE
A position, in Customer service/office Administration and operation/Business Development, with Banking/Financial service
Industry where my Management, Customer Service, Marketing, operation& Administration, Recruitment & Training Talents
can be effectively utilized to Improve operations and contribute to Company profit.
Education
MBA (2 YEAR) —MARKETING—2014—MANAV BAHARTI UNIVERSITY—1ST
CLASS 64%
E-MBA (1 YAER) --- CUSTOMER RELATIONSHIP MANAGEMENT--- 2012- MAHATMA GANDHI KASHI VIDYAPITH- 1ST
CLASS 69%
BACHELOR OF SCIENCE—PHYSICS & MATHEMATICS—1993—ST. PAUL’S COLLEGE- MAHATMA GANDHI UNIVERSITY
—88%. COMPUTER SAVVY—USER APPLICATION (MS OFFICE, EXCEL, WORD, POWERPOINT)
SUMMARY
Over 19 Years of Solid, Verifiable Career, in Supervisory Role, with successfully Propelling Industry Leaders in diversified
service sectors. Extensive accountability for Business Operation & Collections, Customer Service, Branch Administration,
Team Management, Recruitment & Training, Profitability.
Skills & Abilities
MANAGEMENT
Managed up to 150 people in Business Operation, Collections, Customer service, Administration, Recruitment and Training.
Trained to, Employee appraisal, Good communication with strong negotiation, problem solving and accept Changes.
BUSINESS OPERATION
Overseen, distribution of various financial products—Liability & Assets, Insurance products- Life & General and, Automobile
with profitable margins. Managed Collection activity for Assets, Liability and Renewal Premium.
CUSTOMER RELATIONSHIP/ CUSTOMER SERVICE
Instigated actions, to retain Customers with high level of Satisfaction and Delight, to generate referral business. Client’s need
based assessment and Customer ministering aptitude. CRM awareness.
RECRUITMENT & TRAINING
Developed, recruitment sourcing methods for Multiple Branch offices and Training strategies.
OPERATION & ADMINISTRATION--
Experienced & Supervised office administration & operation process with diverse industries. Performed studies for multiple
branch openings, Vendor Development, staff productivity and Motivation, Collection operation, Documentation process
with quality. Study resulted to reduce the cost of operation.
FINANCIAL & MIS--
Prepared Quarterly and yearly forecasts. Presented, reviewed and safeguarded these forecast to Top Management/Directors.
Responsible for P & L of Business Operation.
Résumé of Arun Kumar R / Page 2 of 4

3. Experience
BUSINESS BANKER |RBG- MASHREQ BANK, DUBAI, UAE | SINCE APRIL—2015.
Profile- Portfolio Management— MOD, Business & Personal Loans, Account Opening, Cross Selling,
Documentation process and Customer Relationship. Team Size— 5 Relationship Officers.
 Accomplished the given assignments with quality Login to Disbursement. Experienced in
Customer Relationship, Cognizant of UAE’s Rule & Regulations, geographic area etc.…
HEAD- BUSINESS OPERATION | SIGS GROUP—3 PVT LTD COMPANY | NOV--11 – MAR—2015| 3.4 YEAR
Group Activity---Financial Service-Assets & Liability Products-Distribution and General Insurance Marketing
Profile: - Managed Business Development, Customer Relationship, Collection, Branch Administration,
Recruitment and Training, Profitability. (Gold Loan, Auto, Mortgage, Personal, Consumer, Business Loans,
Deposit/Investments, General Insurance Products)
Team: - 2 Regional managers, 3 Area Managers, 18 Relationship Managers, 48 Staff and 75 executives.
 Set up 21 Branches. Rationalized the Team & Regularized the disbursement portfolio @
12 million per month. NPA level reduced to 1.10%.
 Branch revenue enhanced to an average of 1.2 Lacs/Month, mainly, thru the distribution of General
Insurance Products and augmented Branch Staff ‘s Productivity. Referral Business increased
from 12% to 43%. Net profit increased from 1.2 million to 3.9 million₹ .
 Created and executed administrative system for, Branch Connectivity, Customer Grievances and
data base, CRM, Collections, petty cash handling, all staff reporting, work schedule and follow-up,
performance appraisal, MIS to Directors, Training, skill development and Motivation, payment
collection, Safety and service related activities, Vendor management etc...
SENIOR DIVISIONAL MANAGER | SBI LIFE INSURANCE COMPANY LTD | JAN—2003 – AUG—11| 8.7 YEAR
(Joined as unit Manager and promoted progressively to Senior Divisional Manager)
Profile- Managed Division HQ and 5 Branches-Business Development, Customer Service, Collection, Operation
and Administration, Recruitment and Training, Profitability. (Kerala, Tamilnadu, Karnataka)
Led a team of 2 SR. BMS, 3 BMs, 42 UMs, 18 executives (CRM, operations &Training) and 2100 ADVISORS]
 Highest division’s achievement in New Business @ 118 Cr in 07—08. Increased the Renewal
collections from 47% to 68% in FY-09—10 & 88% in 10-11. Average Branch Productivity @
1.2 Cr pm.
 Executed systems for Effective underwriting -Documents Collection, Verifications and Tracking.
Login V/s Issuance @ 97%.
 Implemented Administrative strategies for, work schedule and follow-up, Staff Reporting and
performance appraisal, Training and Development, Customer follow-up and updating, maintaining
data and confidential reports, MIS to inter departments and Top Management, vendor management
and Liaison work with statutory authorities. Division Profitability @ 2.91% which above the
Company average. Maintained Customer Satisfaction Index A (Above 80%)
MANAGER| ICICI BANK – MORTGAGE DIVISION | AUG—2001 – DEC—2002| 1.4 YEAR
Profile- Managed, Business Development, Customer Service, Administration, Recruitment and training. Team-
12 Relationship Officers, 3 Branch Executives, 7 Channel Partners. Area--South & North Kerala
 Reached to the average Book size of 7.30 Cr pm with Disbursement of 70-75% in 9 Months.
Ensured Customer satisfaction and Referral business an average @12% per month. Achieved
Customer Satisfaction Index @ 9.6 out of 10.
 Developed 7 Franchisee Network & In-House team of 12 Executives. Created and instigated Branch
Administration policies
Résumé of Arun Kumar R / Page 3 of 4

4. SENIOR OFFICER| CHOLAMANDALAM INV AND FINANCE CO LTD| SEP--- 1998 – AUG--2001 | 3 YEAR
Profile-Supervised, Auto Loan Distribution, Customer Service, Collection, Recruitment and Training,
Led team of 7 Relationship Executives & 3 Customer service executive. Area--North Malabar
 Achieved highest Business in Disbursement-1.72 Cr with the record number (July 2000) of 102
cars. Dominated in Market Share for both Car & Two Wheeler segment.
 Augmented the average Business of 1.10 Cr in Car,10 Lacs in Two Wheeler, 30 Lakh in LCV pm.
Personal Loan Distribution @ 3- 5 Lakh Average pm. Maintained Referral business average @
28% pm. Obtained 2 Promotions—in 1999 & 2000.
 Ensured Credit Quality and NPA Level maintained Less than .75% in 3 consecutive years
SENIOR SALES OFFICER| POPULAR VEHICLES & SERVICES LTD| NOV—1995—JULY--1998 | 2.8 YEAR
Profile- Managed, Automotive sales and Customer service in 2 Districts
Led a team of 3 Sales Officers & Office staff.
 Car Sales increased from 12 to Average of 28 units pm& Premium segment unit @ 5-7 no pm. 25--
30 % Growth in Every Quarter on Referral Business. Highest Business—43 Units including 18
Customer Referral Business. Won Best Sales Supervisor award. Joined as Management
trainee and got 2 Promotions.
PROFESSIONAL TRAININGS
⇒ Completed Team Building & Leadership Development training at SBI Academy in 2008.
⇒ Completed Management Development Training at XLRI in Nov--2010
⇒ Underwent various training programs related to Interpersonal Skills Development, Relationship
Management, Operation & Administration Management, Profit Centre Management etc.
EXTRA CURRICULAR ACTIVITIES
⇒ N C C “C” Certificate Holder—Army wing & Undergone Related Hard-Core Training Sessions
⇒ Captained the Kerala Contingent (120 Cadets) in 1992 for Republic Day Parade at New Delhi
PERSONAL DETAILS
Address: Gouri Sankaram, Thuruthil Lane, Valiyakulam, Udyamperoor P.O, Tripunithura,
Dist-Ernakulam, Kerala, India- 682307
Date of Birth: 25 May 1973
Languages--English, Malayalam, Hindi and Tamil
Résumé of Arun Kumar R / Page 4 of 4