Sunny Gupta has over 11 years of experience in hospitality management and marketing, including roles in sales, front office operations, and business development. He has a track record of generating revenue and maximizing profits through account management, customer acquisition and retention. His most recent role was as Associate Director of Business Acquisition at Aspire Systems India Pvt. Ltd. He holds degrees in hotel management and hospitality & tourism.

1. SUNNY GUPTA
MOBILE - +919350945858 / E-mail Address - sunnyravigupta@gmail.com
PROFESSIONAL SYNOPSIS:
An innovative, astute & result oriented professional with 11 years of progressive management and marketing
experience in Hospitality entailing sales & front office operations. Expertise in key account management,
business development and customer acquisition and retention. Excellent interpersonal, communication &
team building skills. An Energetic and self-motivated team player/builder. At ease in high stress, fast-paced
environments with emerging and multiple responsibilities. I possess good communication skills which makes
me a natural leader, have desire to learn new things. Excellent management and communication skills with
analytical abilities. Thrive in both independent and collaborative work environments.
CORE COMPETENCIES:
Sales & Marketing:
• To generate business and maximize revenues.
• To handle a portfolio of accounts – corporate and be a single point contact for them.
• To build strong relationship with the accounts in order to increase revenues and market share from
those accounts
• Dedicated follow ups and short revert time.
• To build strong relationship with the accounts in order to increase revenues and market share from
those accounts
• Follow straight sales calling pattern and make individual business plan for each account.
• Responsible for cultivating relationships with clients to strengthen their loyalty towards the company.
• Create, develop, and make formal presentations using audio/visual aids.
• Consistently call on new customers and develop new business.
• Be a creative source to all Meeting Planners and group representatives.
• Excellent skills developing alternative approaches to meet client demands while staying within
guidelines.
• Work closely with all involved operating Departments to assure smooth delivery of all services &
guest satisfaction.
• Acquiring new business by targeting competition users and shifting competition accounts, from
within portfolio of accounts to ensure that all the business comes to our company.
• Taking departmental meetings & trainings.
• Handling Press and Media.
• Client Servicing.
Operations Management:
• Ensuring high guest satisfaction by keeping the team motivated.
• Maintaining high team satisfaction by creating a comfortable yet competitive environment.
• Maintaining core back-end processes for audit purposes.
• Quick resolution of queries and situations.
• Developing customer relations and ensuring repeat business.
• Developing new and more efficient processes to ensure proper customer service and data
management.

2. • Maximizing revenue by up selling.
CAREER CONTOUR:
Associate Director Business
Acquisition
Aspire Systems India Pvt.Ltd. December 2014 till date
Vrindavana Institute Of Higher
Education
Diploma in Transcendental Science June 2014 till October 2014
Leonia Holistic Destination Sales Manager, Delhi Office January 13 till April 2014
Parkland Hotels Corporate Manager – Sales & Mkt. October 2011 till December 2012
Country Inn & Suites By Carlson Sales Manager December 2008 till October 2011
The Bristol, Gurgaon Duty Manager/AM-Sales March 2008 till December 2008
Radisson New Delhi Front Office Executive January 2006 till March 2008
The Grand , New Delhi Front Office Assistant July 2004 till December 2005
INDUSTRIAL TRAINING:
Successfully completed my 6 months Industrial Training from Majestic Park Plaza, Ludhiana.
EDUCATION:
• Completed Hotel Management (3 Year degree) from International Institute Of Hotel Management,
Kolkata.
• Bachelor’s degree in BA (Hons.)Hospitality & Tourism from Vishva Bharti , Shantiniketan.
• Sr. Secondary & Secondary from Jammu & Kashmir State Board of Secondary Education.
ADDITIONAL PROJECTS UNDERTAKEN:
• A six months research project conducted in North India region “Situation handling by managers in 5
star hotels”
• Hospitality Trainer in International Institute Of Hotel Management , Jagannath Institute Of
Management Science and Motivational Speaker with Youth Association such as Iskcon Youth
Forum.
ACHIEVEMENTS:
• Team member of the best customer information system at Radisson Hotel, New Delhi.
• Team member of the best customer feedback system in the Radisson Hotel, New Delhi.
• Secured 100% attendance with appreciation letter during my industrial training.
PERSONAL DETAILS:
Date of Birth: 07th April’1982
Father’s Name: Mr. Ravi Kant Gupta
Languages Known: Hindi, English, Punjabi
Sunny Ravi Gupta