Sradha Saraya is seeking a job that utilizes her interpersonal skills and business knowledge. She has over 7 years of experience in banking and insurance. Her most recent role was as an Analyst at ANZ Bank, where she provided customer service, managed reports, and identified process improvements. Previously, she worked as an Agency Manager at Birla Sunlife Insurance, where she recruited agents, trained staff, and advised clients. Sradha has an MBA in Finance and certifications in financial markets. She is looking to contribute to an organization's growth using her communication, learning, and management abilities.

1. SRADHA SARAYA
Mobile: 09538944237, 9844008821 | Email: sradhakhaitan@gmail.com
Aspire to achieve excellence in working as dynamic professional using my interpersonal skills and knowledge. To
manage the key areas of an organization in any field. Also to get a job that suits my profile so that I can impart my
efforts for the growth of organization.
WORK EXPERIENCE
ANZ BANK | PERIOD: JULY 2014 – TILL DATE
DESIGNATION: ANALYST
ROLE:
o Provide special answers to the OFI bank for cheque clearance.
o Transferring real time money to the customers by analysing the customers credibility
o Provide on the job coaching and guidance on procedural matters to the new joinees
o Prepare daily SOD and Capacity plan for the team and allocating work to team accordingly
o Generation of high level reports at every EOD for management purpose
o Handling the team in absence of the senior members
o Responsible for processing/verifying the activities while ensuring that regulatory and bank
requirements are met
o Deliver positive customer experience within agreed timeframes i.e. Service Level Agreements (SLAs)
o Managing any written concerns/ escalation from customers & stakeholders
o Consistently meeting targets in terms of quality and accuracy to ensure that requests/transactions are
actioned within SLAs.
o Accountability for Risk and Compliance.
o Take initiative to identify potential process or services improvements
o Pro-actively and reactively provide information and support to our internal and external customers with
the objective of reducing the level of errors and losses.
o To actively participate in and contribute towards start up, productivity monitoring and look for
improvements
o Analysing the root cause of any error that occurs within the team.
ACHIEVEMENTS
o Awarded as the Extra miller of the Month.
o Received performance appreciation emails several times from the stakeholders and customers
o Identified and shared two Kaizen ideas towards process improvement which was successfully
implemented.

2. BIRLA SUNLIFE INSURANCE LTD | PERIOD: JULY 2012 - MARCH 2013
DESIGNATION: AGENCY MANAGER
ROLE:
o Recruit qualified agents in line with manpower targets through recruitment support (recruitment
agency, ads, etc) and own referrals.
o Develop agents in line with career development / training requirements of the Company.
o Managing the team and motivate them to achieve their goals taken by them at regular periods.
o Identify agents development needs and work with Training Department to schedule appropriate
technical, product, skills training and deliver support to agents through coaching and act as a role model
o Conduct weekly / monthly meeting to review performance, disseminate
o Set weekly production target for team of agents
o Accompany agents on customer visits to support and improve sales skill.
o
o Recommending and selling the right product to the customers there by ensuring customer satisfaction
o To gain customer confidence of HNI clients and to keep them updated about our changing product
structure.
o Resolve customer complaints regarding sales and service.
o Advising clients about the investment and tax related issues.
o Set up camps for generating more applications.
o Responsible to promote company products and activities for generating leads
SKILLS SET
o An effective communicator with excellent interpersonal & relationship building skills.
o Keen learner with constant zest to acquire new skills.
o Able to manage and handle people very efficiently
o Conversant with MS Office
o Sense of team spirit and coordination amongst my colleagues and team members
o Flexible to adapt the changing situations
EDUCATION
o Completed Master in Business Administration in Finance as specialization from IGNOU.
o Achieved PGDIM & DIM from IGNOU in the year 2013
o Pursued PGDM from IILM Institute For Higher Education ( Full Time), Gurgaon for a year
o Achieved certification in NCFM capital and derivative market (dealers) module in the year 2012.
o Achieved certification in NISM currency derivative module in the year 2012.
o C.S Executive (Intermediate) pass out.
o Achieved Bachelor in Commerce from J.D.Birla Institute, Kolkata in the year 2011
o Achieved personality development programme from Super Soft Finishing school during graduation
PERSONAL DETAILS
o Date of birth : Sep 24th, 1989
o Nationality : Indian
o Permanent Address : C4-005, Provident Welworth City, Marasandra, Yelahanka – Doddabalapur
Road, Bangalore -561203
o Languages Known : English, Hindi and Bangla
o Marital Status : Married
o Hobbies/ Interests : Reading novels, Cooking, Listening to music and playing online games
SRADHA SARAYA