The Salesforce Summer '17 release features over 300 new capabilities across the Salesforce platforms like Service Cloud, Marketing Cloud, Sales Cloud, and Community Cloud. Key features include expanded Lightning products with Einstein intelligence, improved productivity through performance innovations and powerful integrations, and new features in areas like the Service Cloud console, Field Service Lightning, Marketing Cloud automation, and Community Cloud notifications.
Salesforce Sales Cloud services are basically too help the Sales reps and help in managing connections, close the deals, to sell the products and services. The tools, included in Sales cloud are Chatter, Data.com. opportunities and quotes, work process and approval, Forecasting and Analysis, App Exchange, Partner Management, Email and calendaring, Marketing and Leads. Sales Cloud provide following features
Ambient Info Solution performs the same activities for the organization. They train a team of experts and let them be hired by companies. In this manner, they are creating a team of experts and helping in the growth of development of the society. Ambient info Solution offers a wide range of courses depending on the interests of the students. These courses are based on the mentality of the students and the specific requirement of the companies.
Salesforce is actually a leading and No.1 cloud based CRM platform which is used to build a meaningful and long lasting customer relationship. Its main purpose is to achieve business growth via the strong customer bonding. Its main features are contact management, opportunity management, data security management, territory management, analytics, sales, and reports / dashboards.
Salesforce Sales Cloud services are basically too help the Sales reps and help in managing connections, close the deals, to sell the products and services. The tools, included in Sales cloud are Chatter, Data.com. opportunities and quotes, work process and approval, Forecasting and Analysis, App Exchange, Partner Management, Email and calendaring, Marketing and Leads. Sales Cloud provide following features
Ambient Info Solution performs the same activities for the organization. They train a team of experts and let them be hired by companies. In this manner, they are creating a team of experts and helping in the growth of development of the society. Ambient info Solution offers a wide range of courses depending on the interests of the students. These courses are based on the mentality of the students and the specific requirement of the companies.
Salesforce is actually a leading and No.1 cloud based CRM platform which is used to build a meaningful and long lasting customer relationship. Its main purpose is to achieve business growth via the strong customer bonding. Its main features are contact management, opportunity management, data security management, territory management, analytics, sales, and reports / dashboards.
Nous voyons de nombreuses entreprises aujourd'hui ajoutant plusieurs Clouds Salesforce dans leur évolution digitale.
En tant que Consultant Salesforce (business ou technique), il n'est pas rare de voir une société utiliser Marketing Cloud dans le département Marketing, Commerce Cloud pour ses ventes en ligne, dans BU d'e-commerce, et dans leur SAV envisager d'ajouter Service Cloud.
Ce n'est qu'un exemple de 3 Clouds Salesforce, et il y a d'autres combinaisons de Clouds, mais voilà l'idée que dans l'écosystème Salesforce, nous sommes maintenant au défi d'aligner tout en une plate-forme numérique cross-Cloud qui est sou jacente de nouveaux parcours clients et employé.
Dans cette session, nous examinerons 2 cas d'intégration Cross-Cloud (B2C et B2B) et les meilleures pratiques sur la façon de les connecter en une seule vue Client.
Ce sont également des cas d'utilisation que Salesforce utilise dans une nouvelle génération de certifications à partir de janvier 2021 - Salesforce Solution Architect & Salesforce Enterprise Architect (ne pas confondre avec l'existante CTA - Cloud Technical Architect)
What Is Salesforce CRM, Editions, Licenses?Thinqloud
Salesforce.com is a cloud-based customer relationship management (CRM) software solution for sales, service, marketing, collaboration, analytics, and building custom mobile apps
This Presentation will give you a small view on Cloud computing. This will explain cloud computing based on wolrd leading CRM salesforce.Hope you guys enjoy
A Comprehensive Guide to Salesforce Field Service Cloud Analogy
Salesforce Field Service Lightning (FSL), one of the finest products for field workers and technicians within the Salesforce CRM. You will get to know about all the details related to Salesforce Field Service in these slides.
This presentation is related to salesforce service cloud .
How customer support is implemented in salesforce is service cloud, and what are the tools need to accomplish this support are described here
Hidden Gems That Give You Greater Power on Your Salesforce B2B eCommerce Plat...Docmation
With Docmation, You can explore the features it has become even easier to Scale Up for Growth with Salesforce Commerce Cloud Quick-Start Solutions.
https://docmation.com/hidden-gems-that-give-power-on-salesforce-b2b-ecommerce-platform/
Introduction to Salesforce | Salesforce Tutorial for Beginners | Salesforce T...Edureka!
( Salesforce Training: https://www.edureka.co/salesforce-administrator-and-developer-training)
This tutorial will give you an introduction to the Salesforce CRM and talk tell you how & why Salesforce has emerged as one of the leading cloud computing companies today.
This video covers the following topics:
1. Salesforce:- Need & Rise
2. Features Of Salesforce
3. Demo: Salesforce In Action
Integration Of SurveyMonkey With SalesforceCloud Analogy
SurveyMonkey is online survey software that allows you to create and run professional online surveys. It is a very powerful and well-known online application used to collect feedback, opinions, criticism, and suggestions from the general public and customers.
Salesforce Service Cloud Training | Salesforce Training For Beginners - Servi...Edureka!
This Edureka Salesforce Service Cloud training video for beginners will help you learn Salesforce marketing cloud benefits, what it is, its various features, use case along with service cloud demo. This training video is ideal for beginners to learn Salesforce service cloud.
The Summer ’18 release notes have created a smarter way of data management and automation through Salesforce. It offers an integrated platform which is purely customized to meet every specific need of companies and their customers.
https://comelite-cloud.com/
Nous voyons de nombreuses entreprises aujourd'hui ajoutant plusieurs Clouds Salesforce dans leur évolution digitale.
En tant que Consultant Salesforce (business ou technique), il n'est pas rare de voir une société utiliser Marketing Cloud dans le département Marketing, Commerce Cloud pour ses ventes en ligne, dans BU d'e-commerce, et dans leur SAV envisager d'ajouter Service Cloud.
Ce n'est qu'un exemple de 3 Clouds Salesforce, et il y a d'autres combinaisons de Clouds, mais voilà l'idée que dans l'écosystème Salesforce, nous sommes maintenant au défi d'aligner tout en une plate-forme numérique cross-Cloud qui est sou jacente de nouveaux parcours clients et employé.
Dans cette session, nous examinerons 2 cas d'intégration Cross-Cloud (B2C et B2B) et les meilleures pratiques sur la façon de les connecter en une seule vue Client.
Ce sont également des cas d'utilisation que Salesforce utilise dans une nouvelle génération de certifications à partir de janvier 2021 - Salesforce Solution Architect & Salesforce Enterprise Architect (ne pas confondre avec l'existante CTA - Cloud Technical Architect)
What Is Salesforce CRM, Editions, Licenses?Thinqloud
Salesforce.com is a cloud-based customer relationship management (CRM) software solution for sales, service, marketing, collaboration, analytics, and building custom mobile apps
This Presentation will give you a small view on Cloud computing. This will explain cloud computing based on wolrd leading CRM salesforce.Hope you guys enjoy
A Comprehensive Guide to Salesforce Field Service Cloud Analogy
Salesforce Field Service Lightning (FSL), one of the finest products for field workers and technicians within the Salesforce CRM. You will get to know about all the details related to Salesforce Field Service in these slides.
This presentation is related to salesforce service cloud .
How customer support is implemented in salesforce is service cloud, and what are the tools need to accomplish this support are described here
Hidden Gems That Give You Greater Power on Your Salesforce B2B eCommerce Plat...Docmation
With Docmation, You can explore the features it has become even easier to Scale Up for Growth with Salesforce Commerce Cloud Quick-Start Solutions.
https://docmation.com/hidden-gems-that-give-power-on-salesforce-b2b-ecommerce-platform/
Introduction to Salesforce | Salesforce Tutorial for Beginners | Salesforce T...Edureka!
( Salesforce Training: https://www.edureka.co/salesforce-administrator-and-developer-training)
This tutorial will give you an introduction to the Salesforce CRM and talk tell you how & why Salesforce has emerged as one of the leading cloud computing companies today.
This video covers the following topics:
1. Salesforce:- Need & Rise
2. Features Of Salesforce
3. Demo: Salesforce In Action
Integration Of SurveyMonkey With SalesforceCloud Analogy
SurveyMonkey is online survey software that allows you to create and run professional online surveys. It is a very powerful and well-known online application used to collect feedback, opinions, criticism, and suggestions from the general public and customers.
Salesforce Service Cloud Training | Salesforce Training For Beginners - Servi...Edureka!
This Edureka Salesforce Service Cloud training video for beginners will help you learn Salesforce marketing cloud benefits, what it is, its various features, use case along with service cloud demo. This training video is ideal for beginners to learn Salesforce service cloud.
The Summer ’18 release notes have created a smarter way of data management and automation through Salesforce. It offers an integrated platform which is purely customized to meet every specific need of companies and their customers.
https://comelite-cloud.com/
Salesforce Lightning App Development_ The Comprehensive Guide 2024.pdfJPLoft Solutions
Through Salesforce Lightning Development services, companies can harness Salesforce's platform's potential to develop flexible, robust, and feature-rich apps that increase efficiency and effectiveness across various areas.
Best salesforce apps and solutions for businessesCloud Analogy
Salesforce AppExchange Marketplace provides you with all the necessary tools and out-of-the-box applications to revolutionize your business by streamlining internal processes and automating common sales and marketing activities.
Salesforce Lightning has a component-based architecture where marks-up helps to load records into lightning components and it can be modified or deleted quickly based on the requirements.
How to Optimize Salesforce Service Cloud for Your Business.pdfAwsQuality
Optimizing Salesforce Service Cloud can help businesses provide top-notch customer service while also streamlining processes and increasing efficiency. To optimize Service Cloud for your business, start by identifying your key customer service needs and challenges. Then, customize your Service Cloud instance with the features and tools that will best support those needs. This may involve implementing automation, integrating with other Salesforce products, or utilizing data analytics.
Read more: https://www.awsquality.com/services/salesforce-service-cloud/
Salesforce Winter ‘23 Release Feature Highlights.pdfSolunus, Inc.
The #Salesforce Winter '23 release is packed with new features and enhancements that make it easier to manage
#customer relationships, customize your organization’s #userexperience, and more. Read this blog that contains some highlights of the upcoming update. #Solunus
Learn About The Basic of Salesforce.com (force.com) which is the worlds' first and most popular CRM system headquartered in San Francisco.
By : Vijay maurya
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A beginners guide for salesforce service cloud customersDWR
Salesforce is a CRM cloud-based solution that caters towards companies, everything being equal, – it is a single platform intended to deal with all parts of deals, service, marketing, and analytics, through zone explicit "Clouds" in request to meet explicit business needs.
How can Salesforce Implementer be used in the digital er1.pdfEmpirecloud
Salesforce Implementer has become a major area in today’s digital world. This blog will provide you with brief insights on the services, cloud services, and applications of Salesforce. Read More@ https://bit.ly/3Vuk5y7
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Marketing Cloud - Paving the Way for Business Success.pdfSolunus, Inc.
A good marketing automaton tool plays a key role in minimizing expenditures and enhancing productivity. Here’s an interesting post that explains various features of Salesforce Marketing Cloud that make it one of the most widely used marketing automation tools.
https://www.solunus.com/post/marketing-cloud-paving-the-way-for-business-success
Lightning is a collection of tools and technologies behind a significant upgrade to the Salesforce platform. The Lightning Experience (LEX) is a set of modern user interfaces (UIs) optimized to help users make faster decisions and take quicker actions.
Summary of major announcements from the Salesforce Dreamforce 2019 conference and product hightlights including: Einstein Voice, Customer 360 Truth and Spring '20 release.
The Role of Salesforce Sales Cloud in Improving Customer ExperienceAwsQuality
Salesforce Sales Cloud plays a pivotal role in enhancing customer experience by providing businesses with a comprehensive platform to manage customer interactions and data. Sales Cloud enables companies to gain a complete understanding of their customers, personalize interactions, and streamline communication across all channels. It also provides advanced analytics and reporting capabilities, enabling businesses to gain insights into customer behavior and preferences, which helps to optimize sales and marketing strategies. By leveraging Salesforce Sales Cloud, companies can deliver exceptional customer experiences and foster long-term customer loyalty.
Know more here: https://www.awsquality.com/services/salesforce-sales-cloud/
Similar to Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity | (20)
Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...Grazitti Interactive
Ever felt like your Salesforce platform could do more for your business? We get it. One-size-fits-all solutions just don't cut it.
That's where Grazitti’s Salesforce custom solutions come into play – unlocking the full potential of Salesforce tailored to your unique business needs.
Here's what we bring to the table:
Streamlined Support Delivery
Greater Adoption of User Ideas for Better Growth
Improved Sales And Conversions
Increased Motivation and Performance
With a variety of custom solutions at your fingertips, the key is to choose the ones that align perfectly with your business goals and empower you to generate ROI.
Ready to power up your business success with custom Salesforce solutions? Shoot us an email at info@grazitti.com, and we'll take it from there.
#customsolutions
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Revolutionize Your Customer Experience With Zendesk & Salesforce IntegrationGrazitti Interactive
Integrating Zendesk and Salesforce, two popular Customer Relationship Management (CRM) platforms, can offer numerous benefits for businesses aiming to streamline their customer support and sales processes. However, it comes with its set of challenges.
Here are some common difficulties that people often face with Zendesk and Salesforce integration:
Data Synchronization Issues
Customization Challenges
User Adoption Hurdles
Security and Compliance Concerns
Scalability Challenges
Now, imagine integrating Zendesk and Salesforce – it's not just a solution; it's a game changer for your organization's ROI.
Introducing Zendesk-Salesforce Connector, a customized solution ready to confront these challenges head-on. This bespoke solution is meticulously designed to streamline the transfer of knowledge-base articles, tickets, and user data from Zendesk to Salesforce.
What sets it apart? A secure, unidirectional flow that bypasses the need for third-party intermediaries.
Now, let's talk perks.
Enhanced Customer Insights: Dive deep into your customer data with newfound clarity.
Streamlined Workflows: Say goodbye to the chaos and hello to efficiency.
Customizable Syncing: Tailor the synchronization process to fit your unique needs.
Data Mapping Capabilities: Ensure that your data speaks the same language across platforms.
Ready to transform your integration game? Take the leap with a 14-day free trial.
Your streamlined, efficient, and hassle-free integration journey begins now!
Marketo is an advanced marketing automation platform that enables you to automate and streamline marketing activities with a range of features, such as lead management, email marketing and website personalization. At Grazitti, we know just how important it is to be able to make the most of the capabilities that Marketo offers. That’s why we’ve built a range of custom solutions to help you maximize Marketo performance. To know more, please write to us at info@grazitti.com or visit www.grazitti.com
Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...Grazitti Interactive
Field service operations play a pivotal role in ensuring seamless customer experiences, as they directly impact a company's ability to meet client needs on-site. However, these operations come with a set of challenges, ranging from logistical complexities to communication hurdles.
Grazitti's Field Service (FS) Booster steps in as a powerful solution, addressing these challenges head-on.
Being a cloud-based solution, it empowers you to foster customer loyalty through connected service experiences. The platform equips agents with the necessary tools and pertinent work order data, ensuring their readiness for every service dispatch.
FS Booster offers:
Enhanced Capabilities for Existing FSL Implementations
Customization of Additional FSL Features
Assistance With Specific Use Cases
Reduction in Manual Working Hours
By leveraging this innovative tool, businesses can not only streamline their field service operations but also build lasting customer loyalty through connected service experiences.
The platform enhances efficiency, improves communication, and ensures that customers receive top-notch service, ultimately contributing to a stronger and more satisfied customer base.
Wish to improve your field service team’s productivity? Please write to us at info@grazitti.com and we’ll take it from there.
KaseSync: Revolutionizing Support Experiences With Community-CRM IntegrationGrazitti Interactive
Addressing support challenges for your diverse customer base, spanning both your community and CRM, requires seamless integration.
KaseSync, a unique case connector, bridges the gap between Online Communities platforms like Khoros, Higher Logic, Insided, Vanilla etc and CRM platforms like Salesforce, MS Dynamics, Zendesk etc revolutionizing your business operations. Effortlessly integrate your community and CRM for efficient data flow.
This streamlines case resolution, ensuring fast service delivery, maximum customer satisfaction, and operational efficiency. Key features include:
- Bi-Directional Syncing
- Seamless Partner Support
- Robust Admin Control
- Community-Jira Integration
- Community-Slack Integration
- Federated Search
- No Upload Size Restrictions of 25 Mb
- Rich Text Editor
- Automatic Post-to-Case Escalation
- CCed Case Management
- Customer Journey Mapping
These features simplifies operations for community managers, users, and support agents, eliminating the challenges of managing these platforms separately.
How KaseSync Makes the Life of A Community Manager Easier:
Bi-Directional Syncing ensures community managers have current knowledge bases for accurate customer responses, syncing updates across platforms for consistency.
Community-Jira Integration enables community managers to link discussions to Jira for efficient issue tracking. They can create Jira tasks from community posts for seamless resolution.
Community-Slack Integration informs team members about crucial community activities with real-time notifications, helping community managers stay updated on critical discussions and issues.
How KaseSync Improves the Community Experience of a User:
Federated Search helps community users find answers fast by searching for similar discussions or solutions, potentially resolving issues without posting new questions.
No Upload Size Restrictions: KaseSync allows unrestricted file uploads, providing community members the freedom to upload files of any size they need.
Rich Text Editor empowers customers to express their concerns clearly by offering customization options like bold, italics, and underlining when creating cases or adding comments.
How KaseSync Makes the Life of a Customer Support Agent More Productive:
Automatic Post-to-Case Escalation streamlines case management by converting community posts into support cases, ensuring prompt responses and boosting customer satisfaction.
Efficient CCed Case Management routes cases to the right agents or departments. For instance, if a technical issue is reported in the community, it automatically CCs the relevant technical support team, ensuring expert handling.
Transparent Customer Journey Mapping allows support agents to understand user interactions, optimizing community layout, content placement, and engagement strategies.
Let's have a look at insights on content distribution strategy 2020. You can tweak your content distribution approach as needed as well as create a content repurposing strategy and stay consistent. → https://bit.ly/2HidUN8
There are 2.8 billion global social media users, or the equivalent of 37% of the world, according to an infographic by Marketo and Salesforce consultants Grazitti Interactive, based on a report by We Are Social and Hootsuite.
There are some B2C strategies that B2B businesses can benefit by using; but, overall, B2C and B2B companies still often use different marketing techniques. Yet those worlds may be converging, especially in social media.
Grazitti Interactive is pleased to announce its recent achievement as Google’s Premier Partner – the highest possible partner status. As a Premier Partner, Grazitti is officially recognized as a company that exceeds certifications, performance requirements, and the total spend on Google ads.
Tableau is a leading technology that shows data in a much comprehensive and comprehendible way. Comprehensive because you can show multiple things together and can tell a story out of numbers, and comprehendible because it is easier to understand graphically and helps you induce thinking about the graph. However, bringing your visualizations from “better” to “best” takes time, practice, patience and some knowledge of visual analysis best practices
Here are some of the best practices to make your visualization more interactive and creative.
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Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
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www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
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Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity |
1. Salesforce Summer ’17 Release:
Blazing a Trail to Business Productivity
SALESFORCE AND MARKETING CLOUD COMMUNITY
2. Salesforce Summer ’17 Release
Salesforce Summer ’17 release is built around empowering businesses to
work faster and smarter with expanded Lightning products and Einstein
intelligence.
This release consists of amazing performance innovation, 300+ new features
and powerful integration across the customer success platforms to help
businesses improve productivity.
So, let’s check out the top features of Salesforce Summer ’17:
4. Features of Service Cloud
Allows company to just drag-and-drop components to create personalized
experience for their agents and deliver a single unified view about every
case and customer.
With split view features, agents can see a list of their cases in an addition to
the current case, saving time as they work.
Keyboard shortcuts to help agents switch between tabs and refer history,
reducing clicks and allowing them to close cases quickly.
Hovers allow agents to quickly access the information about any case at a
glance.
Lightning Service Console
5. Features of Service Cloud
Offers brand-new dedicated lightning setup experience with built-in best
practices.
Has 5 walk-throughs to make it easy to setup service channels like email,
Twitter, and Facebook.
Allows companies to setup – Knowledge and Lightning Communities to help
agents and customers find the right information at the right time.
Provides admin with an insight into recommendations on what to do next,
how the service team is performing and more.
Lightning Service Setup
6. Allows companies to provide personalized experience under branded
communities in just a few clicks.
Simply drop Snap-ins components to lightning community from the builder
and publish to allow customers chat with agents in real-time and get help.
Since lightning communities are mobile-responsive, customers can start
conversation from any device.
Snap-Ins for lightning Communities
Features of Service Cloud
7. Allows companies to deliver proactive support to their customers
Simply define maintenance plan for any asset, and field service lightning will
automatically generate work order, appointments based on the frequency
and maintenance window.
Ensures every asset is up and running.
Field Service Lightning Preventative Maintenance
Features of Service Cloud
8. Allows companies request products from warehouse and have them
delivered to customer or pickup location, or even transfer to another mobile
employee out in the field.
With field service lightning mobile app, any mobile worker can request for
products right from their phone.
Field Service Lightning Parts Requests and Transfers
Features of Service Cloud
9. Shows all information required in the report in an intuitive format.
Lists all the groups in any report so that you can easily add or remove any
item.
Once entered information, the tabular report automatically changes into a
summary report, which can be customized further as per the preference.
Lightning Report Builder
Features of Service Cloud
11. Features of Marketing Cloud
Offers AI-driven social analysis to help marketers, sales reps and service
reps become faster and smarter
Quickly scans product logo and fetch other related information in seconds
to help sales or service reps quickly get an insight into any issue
Social Studio Einstein Vision
Allows sales managers, admin and marketers to have insight into the
adoption, review product emails and how these emails are used.
Highlights the impact of emails delivered on team and individual reps
Tracks which templates and campaigns drive the best results
Pardot Engage Team Reports
12. Helps marketers understand their audience better based on common
attributes through the power of AI
Saves time, money, and increases engagement across all social, web,
marketing and ecommerce channels
Salesforce DMP Einstein Segmentation
Features of Marketing Cloud
Allows admin to respond to any user or customer anywhere anytime right
from their mobile phones.
Available for free trial in the Apple app store
Marketing Cloud Mobile App User Management
13. Introduces sales leaderboards feature, which displays top performers in sales
and lets the team understand how they are performing against their sales
target
Drives awareness, engagement, and activity across sales team.
Social Studio Command Center
Features of Marketing Cloud
15. Features of Sales Cloud
Helps keep the data clean and accurate by analyzing emails and calendar
events, identifying new contacts, and add new suggestion to keep records in
CRM
Lightning for Gmail
Offers contact hierarchy in lightning experience to display thousands of
records in an easy to view and easy to read visual display
Quickly customize and configure display columns
Provides complete information about any record just by hovering over
Lightning Contact Hierarchy
16. Is a brand-new native integration between Salesforce CRM and Gmail to
help users access the power of lightning app builder and Salesforce lightning
CRM right in their Gmail account
Sales Cloud Einstein Automated Contacts
Allows reps to pre-record generic message and then simply drop the message
to leave a voicemail to their prospects
Saves time, efforts, and ensure consistency in messages
Lightning Dialer Voicemail Drop
Features of Sales Cloud
17. Conveys all information through an intuitive interface
Converts tabular reports automatically into summary reports, and can be
customized further
Lightning Report Builder
Features of Sales Cloud
19. Enables content from Adobe experience manager CMS to easily be inserted
in your community, which allows users to connect and use content from
existing CMS and retain consistent content identity across your community
and other web properties
Makes community mobile responsive and faster than ever before
Lightning CMS Connect
Features of Community Cloud
Allows reps to pre-record generic message and then simply drop the message
to leave a voicemail to their prospects
Saves time, efforts, and ensure consistency in messages
Service Console Lightning Community 360
20. Helps agents track and analyze self-service metrics with a single dashboard
Tracks content that people are viewing the most, and update knowledge
base accordingly
Can be customized to include metrics specific to your community
Service Community Scorecard
Features of Community Cloud
Sends real-time notifications across communities and Salesforce
Allows users to quickly learn and responds using any web or mobile device
Lightning Global Notifications
21. Lets users find the most relevant feed search results, and sort by relevance,
likes, and views
Helps discover relevant information across the community faster
Einstein Feed Search
Features of Community Cloud
22. At Grazitti Interactive, our certified Salesforce experts have
provided award-winning, customized solutions for Service Cloud,
Online Communities, Sales Cloud, and other Salesforce
implementations for several top-notch companies. If you want
to leverage the latest Salesforce enhancements to your instance,
drop us an email at info@grazitti.com.
Make the Most of Latest Salesforce Releases
Source:
https://www.grazitti.com/blog/salesforce-summer-17-release-blazing-a-trail-to-business-productiv