SalesForce.com is a cloud-based customer relationship management (CRM) solution that allows organizations to manage relationships and communications with customers. It combines business processes, people, and technology to help organizations learn more about customer behavior and develop stronger relationships. SalesForce offers various editions ranging in price from $5 to $250 per user per month and provides features like the Sales Cloud for managing sales and opportunities, Service Cloud for customer support, and Marketing Cloud for social media monitoring and marketing campaigns.

1. SalesForce.com
World’s most proven CRM solution.

2. CRM -
 Customer relationship management (CRM) is all about
managing the relationships, organisations have with
their customers.
 CRM combines business processes, people, and
technology to achieve this single goal: getting and
keeping customers.
 It's an overall strategy to help organisations learn more
about customer’s behaviour so organisation can
develop stronger, lasting relationships that will benefit
both.

3. Cloud Computing: A better way(contd.) -
 With a cloud app, you just open a browser, log
in, customize the app, and start using it.
 You can also create Salesforce app for iPod, iPhone
and Android platform.
 Some of the world’s largest companies moved their
applications to the cloud with salesforce.com after
rigorously testing the security and reliability of
infrastructure.
 You can check server status trust.salesforce.com at any
time, get prior notice for system downtime if any.

4. SalesForce.com CRM -
 SalesForce CRM is an online web-based Customer
Relationship Management (CRM) service from
Salesforce.com.
 As with all CRM software, it captures and organizes
communications and information from current or
prospective customers from many departments across
a company.
 With SalesForce (based on Force.com cloud computing
platform) you can mind your customers and your budget
at the same time.
 According to your business need you can buy user
license any time.

5. Salesforce Editions -
There are basically 5 editions for SalesForce.com and
their Pricing details:-
SalesForce Editions Pricing
Contact Manager $5 /user/month
Group $15 /user/month
Professional $65 /user/month
Enterprise $125 /user/month
Unlimited $250 /user/month
 Each Edition having own features. Please check the
link below:

6. Salesforce Products -
 Sales Cloud
 Service Cloud
 Marketing Cloud
 Salesforce Chatter
 Salesforce Platform

7. SalesForce Products contd.-
Sales Cloud-
 The Sales Cloud includes a real-time sales collaborative
tool called Chatter, provides sales representatives with
a complete customer profile (Contact) and Account,
allows the user to manage marketing campaign
spending and performance across a variety of channels
from a single application, tracks all Opportunity/Deal -
related data including milestones, decision makers,
customer communications, and any other information
unique to the company's sales process.

8. Service Cloud-
 The Service Cloud provides companies with a call
centre-like view that enables companies to create and
track cases coming in from every channel, and
automatically route and escalate what’s important.
 Provide automatic suggestion for case resolution via
solution.
 User can setup call center by using Salesforce service
cloud.

9. Marketing cloud -
 Real time customer feedback about your company and
Products.
 It will boost your company growth exponentially.
 The Salesforce Marketing Cloud is the world’s only
unified social marketing suite, empowering you to make
better business decisions in marketing, sales and
service.

10. Marketing cloud (contd.) -
 You will get all Tweets, Facebook status, LinkedIn, You
tube video, blogger related to your product in one place
from 130million sources.
 It unites the capabilities of Radian6 and Buddy Media.

11. Salesforce chatter have fallowing
feature:-
 Social intelligence
 Groups
 File Sharing
 Profiles
 Feeds
 Workflow approvals
 Chatter Messenger
 Chatter for SharePoint

12. Chatter -

13. Reports -
 Salesforce provides powerful reporting and generation
tools on the data stored in the Salesforce.
 Reports give you access to the data, your organization
has accumulated over time, enabling you to make
informed decisions. You can examine your
organization’s data in almost infinite combinations, and
share it in easy-to-understand formats.

14. Who are We -
 We have a group of certified Salesforce Consultant,
Admin and Developer.
 We've worked on all aspects of Salesforce:
Customization, Apex, Visualforce, Web-Service,
Salesforce-to-Salesforce, Chatter, Conga Composer,
Salesforce Touch, Data Loader, Data.com, Canvas
Framework, Sales & Service cloud implementation.

15. Thank You