KaseSync: Revolutionizing Support Experiences With Community-CRM Integration
KaseSync: Revolutionizing Support Experiences With Community-CRM Integration
Addressing support challenges for your diverse customer base, spanning both your community and CRM, requires seamless integration. KaseSync, a unique case connector, bridges the gap between Online Communities platforms like Khoros, Higher Logic, Insided, Vanilla etc and CRM platforms like Salesforce, MS Dynamics, Zendesk etc revolutionizing your business operations. Effortlessly integrate your community and CRM for efficient data flow. This streamlines case resolution, ensuring fast service delivery, maximum customer satisfaction, and operational efficiency. Key features include: - Bi-Directional Syncing - Seamless Partner Support - Robust Admin Control - Community-Jira Integration - Community-Slack Integration - Federated Search - No Upload Size Restrictions of 25 Mb - Rich Text Editor - Automatic Post-to-Case Escalation - CCed Case Management - Customer Journey Mapping These features simplifies operations for community managers, users, and support agents, eliminating the challenges of managing these platforms separately. How KaseSync Makes the Life of A Community Manager Easier: Bi-Directional Syncing ensures community managers have current knowledge bases for accurate customer responses, syncing updates across platforms for consistency. Community-Jira Integration enables community managers to link discussions to Jira for efficient issue tracking. They can create Jira tasks from community posts for seamless resolution. Community-Slack Integration informs team members about crucial community activities with real-time notifications, helping community managers stay updated on critical discussions and issues. How KaseSync Improves the Community Experience of a User: Federated Search helps community users find answers fast by searching for similar discussions or solutions, potentially resolving issues without posting new questions. No Upload Size Restrictions: KaseSync allows unrestricted file uploads, providing community members the freedom to upload files of any size they need. Rich Text Editor empowers customers to express their concerns clearly by offering customization options like bold, italics, and underlining when creating cases or adding comments. How KaseSync Makes the Life of a Customer Support Agent More Productive: Automatic Post-to-Case Escalation streamlines case management by converting community posts into support cases, ensuring prompt responses and boosting customer satisfaction. Efficient CCed Case Management routes cases to the right agents or departments. For instance, if a technical issue is reported in the community, it automatically CCs the relevant technical support team, ensuring expert handling. Transparent Customer Journey Mapping allows support agents to understand user interactions, optimizing community layout, content placement, and engagement strategies.
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KaseSync: Revolutionizing Support Experiences With Community-CRM Integration
- 1. Unleashing the Power of Connections With KaseSync: Community and CRM Connector
- 2. KaseSync is a revolutionary case connector that seamlessly integrates online community and CRM platforms. Experience a frictionless bi-directional flow of data, empowering swift case escalation and resolution. Elevate customer experience with prompt service delivery, ensuring unparalleled satisfaction and efficiency. What is KaseSync Copyright © 2023 Grazitti Interactive. The Information on the deck is proprietary to Grazitti Interactive. Any reproduction or distribution of the content without the company's consent is prohibited and may cause legal action.
- 3. Exploring Integration Possibilities: Compatible Platforms for KaseSync Community Platform CRM Platform Copyright © 2023 Grazitti Interactive. The Information on the deck is proprietary to Grazitti Interactive. Any reproduction or distribution of the content without the company's consent is prohibited and may cause legal action.
- 4. The Pitfalls of Operating Community and CRM in Silos Community Abandonment Increased Support Costs High Volume of Repeated Queries Lack of integration can cause community abandonment due to customers who’re unable to find relevant information swiftly. Customers may choose alternative channels without seamless CRM data access or give up on the community, resulting in lost engagement and business opportunities. As your business scales, accommodating a growing customer base on your CRM becomes crucial. However, many CRM platforms necessitate the purchase of additional user licenses as your customer count increases. Consequently, this can significantly inflate your support expenses over time. Businesses may face a large volume of repeated queries as customer information and previous interactions are not readily available, leading to customer frustration and increased workload for support teams. Copyright © 2023 Grazitti Interactive. The Information on the deck is proprietary to Grazitti Interactive. Any reproduction or distribution of the content without the company's consent is prohibited and may cause legal action.
- 5. Connect and Conquer : Amp Up Your Productivity with KaseSync Transparent Customer Journey Mapping Automatic Post-to-Case Escalation Federated Search for Improved Case Deflection Intuitive Administrative Control Bi-Directional Knowledge Base Syncing Seamless Partner Support to Elevate Customer Experience 360-Degree View for Efficient Case Management Efficient CCed Case Management Copyright © 2023 Grazitti Interactive. The Information on the deck is proprietary to Grazitti Interactive. Any reproduction or distribution of the content without the company's consent is prohibited and may cause legal action.
- 6. Mapping the KaseSync Workflow : From Data Silos to Seamless Integration Copyright © 2023 Grazitti Interactive. The Information on the deck is proprietary to Grazitti Interactive. Any reproduction or distribution of the content without the company's consent is prohibited and may cause legal action.
- 7. Let’s Discuss Your Business Needs Website https://www.kasesync. com/ Email info@kasesync.com Phone No. +1-650-585-6640 Copyright © 2023 Grazitti Interactive. The Information on the deck is proprietary to Grazitti Interactive. Any reproduction or distribution of the content without the company's consent is prohibited and may cause legal action.
Editor's Notes
- Community Platform CRM platform
- Last screen design