Ever felt like your Salesforce platform could do more for your business? We get it. One-size-fits-all solutions just don't cut it. That's where Grazitti’s Salesforce custom solutions come into play – unlocking the full potential of Salesforce tailored to your unique business needs. Here's what we bring to the table: Streamlined Support Delivery Greater Adoption of User Ideas for Better Growth Improved Sales And Conversions Increased Motivation and Performance With a variety of custom solutions at your fingertips, the key is to choose the ones that align perfectly with your business goals and empower you to generate ROI. Ready to power up your business success with custom Salesforce solutions? Shoot us an email at info@grazitti.com, and we'll take it from there. #customsolutions #salesforceroi #salesforcecustomsolutions

1. Salesforce
Custom Solutions
Empowering Your Business to Drive Growth
and Efficiency

2. Table of Contents Significance of Salesforce Customized Solutions
Key Challenges Faced by Businesses Using Salesforce
Decoding Custom Solutions & What They Offer in Salesforce
How Our Offerings Can Provide a Strong ROI for You
Conclusion
What are the best practices to optimize Salesforce ROI?

3. Significance of Salesforce
Customized Solutions
Custom solutions play a pivotal role in maximizing the
potential of Salesforce.
They offer tailored answers to unique business needs,
providing flexibility and scalability that standard solutions
might not cover. Tailoring the Salesforce platform to
organizational needs through these customizations
enhances workflows, boosts efficiency, and yields
improved outcomes.

4. Key Challenges
Faced by Businesses
Using Salesforce
Streamlining Data Workflows
Efficient Collaboration and
Idea Management
High Customer Support Costs
Effective User Adoption
Complexity of Customization

5. Custom solutions help achieve
unique business goals, unlike
mainstream products that are
designed to cater to a wide
range of needs.
Key benefits:
Decoding Custom Solutions &
What They Offer in Salesforce
Streamlined Support Delivery
Customer-Centric Innovation & Rapid Ideation
Greater Adoption of User Ideas for Better Growth
Improved Sales And Conversions
Increased Motivation and Performance

6. Did you know?
The custom solutions market will grow
at a CAGR of 22.4% up to 2030.
Did you know?
The custom solutions market will grow
at a CAGR of 22.4% up to 2030.

7. How Our Offerings Can Provide
a Strong ROI for You

8. Wish to Integrate Jira With Your CRM
Platform for Providing Better Support?
Sinergify is a Salesforce/Zendesk-Jira
integration connector that enables
silo-free interactions between Salesforce
and Jira.
The collaboration tool allows users to
sync data in real-time between the
two systems.
Benefits
Integrate Salesforce/Zendesk
& Jira for Better Cross-Team
Collaboration
One-Click Case Escalation to Your Engineering Team
Higher Case Resolution Rate
Customer Support Team
Complete View of the Lead Journey
Better Access to Customer and Prospect’s Info
Sales Team
Closed Feedback Loop
In-Sync Release/Version Plans
Engineering Team

9. Empower Service Agents With
Simplified Case Management
Wish To Transform Service Challenges
Into Satisfied Agents and Customers?
The standard ‘Email-to-Case’, provided
by Salesforce, doesn’t solely enable the
right arrangement of data for easy
access, review, and action. It also
doesn’t offer enough for agents to stay
on top of advancing business
requirements, improving support
efficiency, responding to comments, and
sharing attachments. Enter Email To
Case Advance. Developed by Grazitti,
E2C Advance enhances the standard
functionality and offers many features
that your support team wished were
part of Salesforce Email-to-Case.
Benefits
Easy Following of Case History
More Accessible Information
Combining Multiple Actions Into a Single View
Organized Customer Interactions
Consistent Communication Between Customers
& Agents

10. Looking for a robust and
comprehensive ideation solution to
fuel growth and drive business value?
Salesforce-native and Lightning-ready,
IdeasPro enables you to build
personalized, scalable, and gamified
idea management in Community Cloud.
With more than 15 out-of-the-box
features, it helps you prioritize, discuss,
and accept ideas that add value to
your business.
Idea Management With
Gamified Solution
Benefits
Idea Account Mapping
Profanity Prevention
Multiple Attachments on Ideas
Color Map Ideas
Scheduled Idea Merge

11. Solution to Maximize
Digital Adoption on
Salesforce Communities
Maximized Community Engagement
Minimized Manual Training & Support
Effortless Installation & Management
Easy Tour Progress Tracking
Wish to say goodbye to complicated
instructions and confused users with
the help of an easy-to-follow, guided
walkthroughs that will have your
community members sailing through
every step effortlessly?
GuideIn is a powerful tool in your online
community journey. It is a
Salesforce-native, Lightning-ready
solution that will turbocharge your
digital adoption efforts like never
before. With GuideIn by your side,
onboarding users, training employees,
and communicating vital changes
become easy.
Key benefits:

12. Gamify Salesforce Sales,
Service, & Experience Cloud
Increased Motivation and Performance
Enhanced Collaboration
Wish to Take Your Gamification Score
Up A Notch or Two?
ScoreNotch is a Salesforce-native and
Lightning-ready gamification solution
that allows you to build dynamic
communities.
It supports both standard and custom
Salesforce objects. Configuration is
easy with ScoreNotch's drag-and-drop
features.
Key benefits:
Sales cloud
Improved Customer Service
Enhanced Knowledge Sharing and Collaboration
Service Cloud
Better Customer Retention
Increased User Adoption
Community Cloud

13. Case Connector For
Community - CRM Integration
Effortless Case Escalation
Seamless Data Sync
Complete Administrative Control
Case Management With Partner Support
Want to take your customer service
delivery to the next level?goals, unlike
mainstream products that are
designed to cater to a wide range
of needs.
KaseSync is a case connector that
empowers your customer support
initiatives and elevate your CX with
hassle-free case management
robust admin control
stellar partner support
Key benefits:

14. Conclusion
Maximizing your Salesforce ROI requires a strategic approach. You must focus on user adoption,
data quality, customization and integration, and align your CRM goals with overall business
objectives.
Custom solutions are a powerful way to maximize your Salesforce ROI.
By tailoring Salesforce to your specific needs and requirements, you can improve customer
experience, boost efficiency, and gain a competitive edge.
There are many different custom solutions available, so it's important to select the ones that are
right for your business.

15. What are the best practices to
optimize Salesforce ROI?
By leveraging the expertise of a Salesforce partner, you can
ensure that you are getting the most out of your Salesforce
investment. To know more, please write to us at
info@grazitti.com