Salesforce is a cloud-based customer relationship management (CRM) platform that allows companies to manage various business processes like sales, marketing, customer service, and applications. It has grown significantly over the years and now generates over $1.9 billion in quarterly revenue with 20,000 employees. Salesforce offers various products beyond just CRM, including communities, analytics, and an app marketplace. It has a large ecosystem of partners that build applications and provide consulting services. WalkMe's software can help organizations with onboarding to Salesforce, migrating from other CRMs, and transitioning between Salesforce products and new business processes.

1. Salesforce
Overview
Roy Gilad

2. Agenda
• What is Salesforce
• Salesforce Offering
• The Opportunity
• WalkMe and Salesforce

3. Business confidential. All rights reserved. © WalkMe.com
Salesforce
so, what is it?

4. Business confidential. All rights reserved. © WalkMe.com
Customer Have Moved To The Center of the Business
4
FIN
MKT
BI
SCM
HR
ERP
CRM
ERP
FIN
BI
SCM
HR
CRM
MKT
CRM
The company drives
business processes
Customers drive
business processes
System of EngagementSystems of Record

5. Business confidential. All rights reserved. © WalkMe.com
Customer Have Moved To The Center of the Business
5
FIN
MKT
BI
SCM
HR
ERP
CRM
ERP
FIN
BI
SCM
HR
CRM
MKT
CRM
The company drives
business processes
Customers drive
business processes
System of EngagementSystems of Record

6. Business confidential. All rights reserved. © WalkMe.com
Salesforce is more than Just CRM
6

7. Sales Cloud

8. Service Cloud
Sales
Service
Marketing
CommunityApps
Analytics

9. Community Cloud
Sales
Service
Marketing
CommunityApps
Analytics

10. Community Cloud

12. AppCloud

13. Business confidential. All rights reserved. © WalkMe.com
Understanding the
Market
13

14. $1.9B
Q1 FY17 revenue
20K
Employees
6th Largest Software Company in the World Today

15. Business confidential. All rights reserved. © WalkMe.com
CRM Market Share

16. Business confidential. All rights reserved. © WalkMe.com
Salesforce Revenue Growth as for Q1 2016

17. Business confidential. All rights reserved. © WalkMe.com
Salesforce – Geographical Distribution of Revenue 2016
17
Americans
Europe
Asia Pacific

18. Business confidential. All rights reserved. © WalkMe.com
The Salesforce
Ecosystem
18

19. Business confidential. All rights reserved. © WalkMe.com
The Salesforce Ecosystem Revenue
19

20. Business confidential. All rights reserved. © WalkMe.com 20

21. Business confidential. All rights reserved. © WalkMe.com
Partners: ISV
21
https://appexchange.salesforce.com/results?keywords=app

22. Business confidential. All rights reserved. © WalkMe.com
Partners: Consultants System Integrators
22
https://appexchange.salesforce.com/results?type=Services&filter=rn=WE

23. Business confidential. All rights reserved. © WalkMe.com
WalkMe for Salesforce
instantly easy!
23

24. Business confidential. All rights reserved. © WalkMe.com
We are here to help!
Onboading of new departments to Salesforce
NA Salesforce

25. Business confidential. All rights reserved. © WalkMe.com
We are here to help!
Migration from other CRM applications
Other CRM Salesforce

26. Business confidential. All rights reserved. © WalkMe.com
We are here to help!
Companies are transitioning from Salesforce Classic to Salesforce Lightning!
Salesforce Classic Lightning Experience

27. Business confidential. All rights reserved. © WalkMe.com
We are here to help!
New processes in side the organization
Old Process New Process