The document describes the Avaya CTI Connector for Salesforce, a browser-based application that integrates an Avaya phone system with the Salesforce CRM. It allows users to view caller profiles, click to dial numbers, see call logs, and control calls directly within Salesforce without additional desktop software. The application is compatible with various Avaya contact center platforms and the Salesforce console. It is powered by Salesforce Open CTI.

1. www.ct-solutions.com/salesforce
Avaya CTI
Connector
for

2. www.ct-solutions.com/salesforce
Screen Pop
• Single sign-
on
• Pop contact
record
• Answer
button

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On a Call
• Call Timer
• Call controls
- End
- Hold / unhold
- Transfer
- Conference
• Current call log
• Last few calls

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Making calls
• Click phone-
number to dial
• Dial pad
• Call controls
• Current call
log

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The Facts
• Browser based app, no desktop software or plug-in
• Screenpop caller’s profile
• Click to dial functionality within the CRM
• Compatible with
- Avaya Aura Contact Centre 6.0 or later
- Avaya Contact Centre Select 6.4 or later
- Salesforce console
• Powered by Salesforce Open CTI

6. www.ct-solutions.com/salesforce
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